Module No.

Module Title Description Topic

Introduction to Codes
The Travel and Tourism
Lifecycle
Travel and Tourism
Organizations
The Transport Block: An
Overview
Categorize major cities and
countries into various time
zones, IATA traffic conference
areas, and encode or decode
them in coding systems used in
air transport.
Physical Geography
Recognize the different types of
travel and tourism, the
organizations that govern the
industry, and the industry's
impacts and influences.
Transport Block: Land
Identify the products and
services offered by the
transportation segment of the
Travel and Tourism industry
Chain of Distribution &
Integration in the Travel
Industry
Transportation Geography
What is Travel & tourism?
Requirements for Travel
and Tourism
Assessment
Explain the role of the travel and
tourism segments in the lifecycle
of the industry .
The Travel &
Tourism Industry
Structure
Transport Block
8
7
9
Introduction to the
Travel & Tourism
Industry
Geography 101 6
Assessment
Types of Attractions
Transport Block: Land
Transport Block: Water
Transport Block: Air
Identify the products and
services offered by the
transportation segment of the
Travel and Tourism industry
Types of
Accommodations
Hotels In Focus
Identify the options available to
the tourist or traveller in the
accommodations segment of the
Travel and Tourism industry.
Assessment
Identify the types of attractions
and recognize events that draw
travelers and tourists to
destinations.
Transport Block
11
10
9
Visitor & Leisure
Attractions Block
Accommodations
Block
Tour Operators Overview
Careers in the Travel and
Tourism Industry
Information and
Communications
Technologies in Travel
and tourism
Computer Reservation
System
Global Distribution
Systems
Internet
Advantages and
Disadvantages of
Technology in Tourism
Discuss the definition of
Information and Communications
technology in the context of the
Travel and Tourism industry.
Computer Reservation systems,
Global distribution systems and
the internet are discussed at
length as technological tools.
Trainees then discover the
advantages and disadvantages of
using technology in travel and
tourism.
Types of Attractions
Careers in Travel and
Tourism BPO Domain
Assessment
Assessment
Assessment
Types of Tour Operators
Assessment
Identify the types of attractions
and recognize events that draw
travelers and tourists to
destinations.
Explain the role of travel
agencies in the travel and
tourism lifecycle.
Travel Agency
Block
Explain the role of tour operators
in the travel and tourism
lifecycle.
Tour Operator
Block
Assessment
Assessment
15
14
13
12
11
Visitor & Leisure
Attractions Block
Recognize professional
opportunities in the travel and
tourism industry and BPO
domain.
Careers in Travel
and Tourism
Explain the role of ancillary
services in the travel and tourism
lifecycle.
Ancillary Services
Block
16
Technology in
Travel & Tourism
LEGEND
BPO
BPO
Geography
Travel & Tourism
Travel & Tourism
Customer Service
Campus to Corporate
Learning Objectives
Instructional
Strategies
Delivery type
Duration
(minutes)
Define terms and terminology used in physical
geography.
Interactive Lecture
Group Activity
Classroom
Apply knowledge of time zones to calculating time in
various countries in the world.
Interactive Lecture
Group Activity
Classroom
Differentiate between standard and daylight saving
time.
Interactive Lecture
Group Activity
Classroom
Identify the different continent models and countries
that belong to each continent.
Interactive Lecture
Group Activity
Classroom
Match major cities, destinations and capitals with their
respective countries.
Interactive Lecture
Group Activity
Classroom
Explain what the IATA traffic conference areas mean
and what they are used for.
Interactive Lecture Classroom
Enumerate the countries that belong to the different
IATA areas.
Interactive Lecture
Group Activity
Classroom
IIdentify codes used to refer to major destination
cities, airports, countries or states.
Interactive Lecture
Group Activity
Classroom 90
30
Enumerate the steps in a traveler's or tourist's
lifecycle in the Travel and Tourism industry.
Interactive Lecture Classroom 30
Define and differentiate between travel and tourism. Interactive Lecture Classroom
Describe the history of the travel and tourism
industry.
Interactive Lecture Classroom
Compare and give examples of different types of
travel and tourism according to destination,
purpose/motivation and travel arrangement.
Interactive Lecture Classroom
Identify key relationships between the travel industry
with other industries such as tourism, hospitality,
aviation, shipping, shipbuilding, transportation and
logistics.
Interactive Lecture Classroom
Enumerate travel organizations that create and
maintain rules and regulations for travel.
Interactive Lecture Classroom 30
Use the IATA Travel Center website to identify travel
requirements for various nationalities going to foreign
destinations.
Group Activity Classroom
Enumerate and describe the different types of
passports.
Interactive Lecture Classroom
Enumerate and describe the different types of Visas. Interactive Lecture Classroom
Enumerate and describe the different types of health
certificates.
Interactive Lecture Classroom
Identify the components of a basic travel itinerary. Group Activity Classroom
Enumerate the blocks that comprise the travel and
tourism industry and describe the role of each block
in the travel & tourism lifecycle.
Interactive Lecture Classroom
Explain the chain of distribution and integration in the
travel and tourism industry
Interactive Lecture Classroom
Describe the breadth and scope of the transport block
in the Travel and Tourism Industry.
Interactive Lecture Classroom 30
Enumerate milestones in the history of land transport. Group Activity Classroom
Define terms and terminology used in the land
transport block.
Interactive Lecture Classroom
Identify services provided by members of the road
transport block for travel and tourism.
Interactive Lecture Classroom
90
150
90
120
210
Assessment
60
Give examples of and describe types of vehicles used
in car rental businesses.
Interactive Lecture Classroom
Enumerate requirements needed to avail of road
transport services.
Interactive Lecture Classroom
Cite examples of companies in the car rental business. Case Study Classroom
Give examples of and describe types of rail transport.
Interactive Lecture
Group Activity
Classroom
Explain classes of service for rail transport. Interactive Lecture Classroom
Enumerate milestones in the history of water
transport.
Group Activity Classroom
Define terms and terminology used in the water
transport block.
Interactive Lecture Classroom
Identify services provided by ferry companies. Case Study Classroom
Give examples of and describe types of cruises. Interactive Lecture Classroom
Identify services provided by cruise lines. Case Study Classroom
Enumerate milestones in the history of air transport. Group Activity Classroom
Define terms and terminology used in the air
transport block.
Interactive Lecture Classroom
Enumerate the steps to travelling via air transport. Interactive Lecture Classroom
Identify the different types of aircraft used in
passenger air travel.
Interactive Lecture Classroom
Differentiate between classes of service in airplanes. Case Study Classroom
Describe the types of seats on an airplane. Interactive Lecture Classroom
Differentiate between the types of tickets. Interactive Lecture Classroom
Identify the different types of airfares. Interactive Lecture Classroom
Enumerate bases of airfares that are indicated on
Fare Basis Codes.
Interactive Lecture
Group Activity
Classroom
Recognize the processes involved when checking in at
the airport and summarize airline policies.
Group Activity Classroom
30
Define terms and terminology used in the
accommodations block.
Interactive Lecture Classroom
Differentiate between the kinds of accommodations. Interactive Lecture Classroom
Enumerate and describe the different kinds of hotels. Interactive Lecture Classroom
Describe room types that hotels typically provide. Interactive Lecture Classroom
Explain standards used in rating service quality
provided by members of the accommodations block.
Group Activity Classroom
Identify leading businesses in the hotel industry Interactive Lecture Classroom
Give examples of advancements and innovations that
popular businesses in the accommodations
component of travel and tourism have to remain
competitive in the industry.
Case Study Classroom
15
Give examples of natural and man-made attractions. Group Activity Classroom
240
120
120
210
75
Assessment
Assessment
90
Give examples of events worldwide that drive
visitation.
Group Discussion Classroom
10
Define the role of a tour operator in the Travel and
Tourism industry.
Interactive Lecture Classroom 30
Enumerate and differentiate between the different
types of tour operators.
Interactive Lecture Classroom
Identify popular tour operators, and describe products
and services they offer and how.
Case Study Classroom
15
Define the role of a travel agency in the Travel and
Tourism industry.
Interactive Lecture Classroom
Enumerate and differentiate between the types of
travel agencies.
Interactive Lecture Classroom
Identify popular travel agencies, and describe
products and services they offer and how.
Case Study Classroom
10
Describe the role of ancillary services in the Travel
and Tourism industry.
Interactive Lecture Classroom
Enumerate the types of businesses that provide
support services to the Travel and Tourism industry.
Group Activity Classroom
15
Identify potential career paths in the Travel and
Tourism industry.
Interactive Lecture Classroom 40
Identify potential career paths in Travel domains of
BPOs.
Interactive Lecture Classroom
Identify key skills and attitudes required to be a
successful professional in the travel and tourism
domain of BPOs.
Interactive Lecture Classroom
15
Define information and communications technology
(ICT) in the travel and tourism industry.
Interactive Lecture Classroom
Explain what a computer reservation system is.
Enumerate examples of reservation systems, and
describe their key features.
Interactive Lecture Classroom
Explain what a global distribution system is.
Compare and contrast between four known major
GDS: Amadeus, Galileo, Sabre and Worldspan.
Interactive Lecture
Group Activity
Classroom
Demonstrate the use of the internet in travel and
tourism.
Group Activity Classroom
Identify the advantages and disadvantages of using
technology in Travel and Tourism.
Explain the benefits of using various technology in the
growth and development of Travel and Tourism.
Infer the impact of social media and technological
advancements on Travel & Tourism.
Interactive Lecture
Group Activity
Classroom
2705
540
90
110
30
Assessment
Assessment
Assessment
75
105
Assessment
Assessment
Assessment
Duration
(hours)
1.5
0.5
0.5
0.5
0.5
3.5
1.5
1
2.5
1.5
2
0.5
0.25
2
2
4
1.25
3.5
1.5
0.167
0.5
0.167
0.167
0.167
0.667
0.167
44.832
1.83
1.25
0.5
9
1.5
1.75
1 2 3 4
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
5.00
5.50
6.00
6.50
Geography 101
Day
Time
Introduction to
the Travel &
Tourism Industry
Travel & Tourism
Industry Structure
5
Day