Mr.

James Blake
Ground Floor Right
Pearsons Buildings
Southbank, Errol
PH2 7QS

Tel: 07818 834337

Personal Profile

I am an ambitious, hardworking and conscientious person who has accumulated many

skills and background knowledge through a variety of positions in the retail sector. I
have excellent communication and interpersonal skills which aids me when dealing with
the public. I work well under pressure, both as a team player and as an individual.
These skills are illustrated perfectly by my employment with Costa Coffee, where I
progressed from team member to supervisor, then Assistant Manager after only 1 year
of employment. During this time I gained vital experience of tasks such as arranging
staff rotas, carrying out performance appraisals, stock management and complaint
handling amongst a great variety of other skills. I feel that this experience together with
a strong ambition to succeed makes me a great asset to any future employer in the retail
trade.

Key Skills and Abilities

Cash Handling.
Stock Management.
Experience organisation skills.
Carrying out performance appraisals.
Driving sales in order to maintain and exceed targets.
Excellent motivator.
Key customer service skills.
Supervision of staff.
Staff Management.
Serving the public.
Training to be IT engineer (open Learning College).

Employment History

February 2009 - Present

Farmfoods
Assistant Manager

Assisting with day to day running

Ordering
Receiving deliveries
Staff Training
Organising workload
Putting out deliveries
Ordering and collecting change from bank
Cashing up tills
Security of cash
Taking customer phone calls
Opening shop
Securing shop at night
Keyholder

January 2006 - February 2009

Errol Station Crafts & Coffee Shop
Coffee Shop Manager

Taking orders.
Preparing and cooking food.
Taking customer phone calls.
Staff rotas.
Ordering supplies.
Dealing with sales representatives.
Organising staff workloads.
Cashing up tills.
Advertising.
Opening up and locking when necessary.
November 2003 – January 2006
Glendoick Garden Centre
Counter Assistant

Handling cash.
Stock rotation.
Dealing with deliveries.
Taking customers phone calls.
Serving customers.
General housekeeping.
Making coffee and preparing food.

June 2001 – November 2003

Costa Coffee Ltd
Team Member/Supervisor/Assistant Manager

Customer Service.
Making coffee and preparing food.
Adhering to health and hygiene regulations.
Driving sales targets.
Completing appropriate paperwork and using computer systems.
Arranging staff rotas.
Cash handling/balancing cash.
Stock replenishment.
Complaint handling.
Assisting manager with a variety of other tasks.
December 1995 – June 2001
Clachan Lounge
Machine Operator/Bar Staff/Supervisor

Customer service.
Collecting glasses.
Operating karaoke machine.
Ensuring bar area was clean and tidy.
Stock management/replenishment.
Registered key holder.

June 1991 – December 1995

Save Petrol Stations
Petrol Station Assistant

Customer service.
Shelf stacking.
Completed audit paperwork.
Accepted delivery of goods/supplies.
Registered key holder.

October 1989 – 1991

Vetrainos Ice Cream Vendors
Van Assistant

Customer service.
Cash handling.
Stocktaking.
General housekeeping.

Education and Training

1989 – 1993
Kirkton High School, Dundee
Standard Grade Certificates Gained

English 2
Maths 1
Geography 3
Graphics 2
Physics 3
Computing 2
Business Studies 3

2007 – Present
Open Learning
IT Engineering
References

References available upon request.