OUMH2203_SEM MEI08/F_AH

PART A

INSTRUCTIONS

Part A contains TEN questions. Answer ALL questions.


QUESTIONS: Marks
1. Name the best graphic aid (table, bar graph, pictograph, line graph or pie
graph) for each purpose below:
Purpose Best Graphic Aid
To show changes in quantity or position of a
few items
A.
To show division of a unit into various
segments
B.
To show many numerical data C.
To show a comparison of items at one
particular time
D.

( 2 )

2. For each cause and effect given, form a complete sentence using an
appropriate word.
No. Cause Effect
A An extremely cold winter in 2007 An increase in demand for oil
Effect Cause
B The supply of rice dropped The destruction of crops in the
Irrawaddy Delta


( 2 )





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OUMH2203_SEM J AN08/F_AH


3. Change the questions below so that they sound more polite.
(a) When will I receive my order?
(b) Do you have the component in stock?

( 2 )

4. You are attending a meeting. The chairperson says:
Chairperson: The sales of our sports shoes have dropped drastically. What do
you think we should do to improve sales?

Respond to the Chairperson by giving your suggestion or recommendation.

( 2 )

5. Complete the sentences below with any correct terms to indicate the
functions given.
(a) Starting the talk
____________________, Im Salamiah Salleh and Im the sales
manager.
(b) Introducing a topic
____________________ about the reasons why sales for our sports
shoes dropped.

( 2 )

6. The underlined expressions in the sentences below are cliches. Replace the
expressions with more familiar or concise words.
(a) At this point in time we have no plans to expand our business
overseas.
(b) The majority of the production workers refused to work on Sunday.
(c) We hope that your good self are well.
(d) During the expo, we received a number of different enquiries about
our products.

( 2 )


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OUMH2203_SEM MEI08/F_AH

7. There is one mistake in each of the sentences below. The mistake is related to
number (singular/plural) or the verb. Underline and correct the mistakes.
(a) No outsider is allowed to enter the premise.
(b) More shelves has been installed in the office.
(c) Many persons have benefitted from the policy.
(d) Economics are a compulsory subject for all Business students.

( 2 )

8. A-I-D-A is the strategy writers used when writing persuasive letters. What
do the letters stand for?

( 2 )

9. What do these common abbreviations usually used in e-mails stand for?
(a) imo
(b) btw
(c) HTH
(d) AFAIK

( 2 )

10. Complete the sentences by using the correct forms of the words in brackets.
(a) Innovative Concept is one of the most _________________ (success)
advertising companies in Malaysia. They have won many awards for
excellence.
(b) Bella works as a public relation excutive. She spends a lot of her time
preparing _______________ (promotion) publications for her clients.
(c) Most economists feel that ________________ (money) policies will
be effective in controlling inflation.
(d) Graduates must equip themselves with many skills because the job
market is highly _________________ (competition).

( 2 )


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OUMH2203_SEM J AN08/F_AH


PART B

INSTRUCTIONS

Part B contains FOUR questions. Answer THREE questions ONLY.

QUESTIONS Marks
1.
(5)
(5)
There has been an increase in absenteeism among staff at the company
where you are working. As the human resource executive, you have been
asked by the human resource manager to investigate and prepare a report
on the problem. You are not required to write the whole report, only the
sections below:
(a) Purpose
(b) Terms of Reference
(c) Procedure
(5)
(d) Scope
(5)
(Total: 20)

2. Give your own opinions on the following issues that have been raised
during a meeting. Support your opinion with a reason.
(a) Extending the retirement age to 58 years old for civil servants
(b) Replacing the pension scheme with EPF (Employees Provident
Fund)

Say whether you agree or disagree with the following statements. Give a
reason for the stand that you take.
(c) The 5% tax for food should be abolished.
(d) Fuel subsidy does not benefit the poor.


( 5 )
( 5 )


( 5 )
( 5 )
(Total: 20)

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OUMH2203_SEM MEI08/F_AH


3. (a) Rewrite the following paragraph using the passive voice:

You should send the parcel by registered mail instead of normal
post. You have written the house address wrongly. You should not
put valuable items in the parcel. Someone took the parcel. You have
to replace the order.

(b) You have just returned from a 4 night 5 day tour to India with Ramu
Tours & Travel. You are dissastisfied with the following:
- No elephant ride although it was in the itinerary
- Only day city tour in New Delhi instead of 1 day
Write a letter to Ramu Tours and Travel to complain.

( 5 )
( 15 )
(Total: 20)






























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OUMH2203_SEM J AN08/F_AH


4.

Binaelektrik Sdn. Bhd

123, Jalan Maju

58000 Kuala Lumpur

Our ref: JS/kk

24 June 2008



HiTec Corporation

Lot 555, SA Industrial Estate

43600 Shah Alam



Dear Sirs

Household Appliances

We had the opportunity to see your range of household appliances
during the recent Innotex Home Exhibition at Mid-Valley Megamall.
We were impressed with your products and would like to be one of
your distributors.









We are one of the largest electric appliance retailers in the country
with over 50 outlets in major towns in Malaysia.



Could you please send us your complete catalogue together with the
retail and distributor price lists? We would like to know what your
terms and conditions are for a distributor.



















We look forward to hearing from you.

Yours faithfully
Joe Shanmugam
Managing Director

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OUMH2203_SEM MEI08/F_AH



(a) Answer the following questions based on the letter above.
i. What type of letter is this?
ii. What does Our ref: J S/kk mean?
iii. What kind of company is Binaelektrik Sdn Bhd?
iv. What business is Hi Tec Corporation involved in?
v. Why does the letter begin with Dear Sirs?

(b) Write an appropriate reply to the letter above.

( 5 )
( 15 )
(Total: 20)




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OUMH2203_SEM J AN08/F_AH


PART C

INSTRUCTIONS

Part C contains TWO questions. Answer ONE question ONLY.

QUESTIONS Marks
1. You are working as a human resource executive at Kosmos
Telecommunications. You have been instructed by the human resource
manager, Mr Kamal Mustapha, to come up with a proposal for this
years annual dinner. You have to decide on the following:

When and where to have the dinner
What activities or programmes to organise
What is the estimated budget

Write a memo to Mr Kamal Mustapha informing him of what you have
planned for the annual dinner. Explain the reasons for your decision. The
report should be about 250 words long.
(Total: 20)

2. You are the head of the OUM Student Club. You have been invited to
give a talk to a group of new OUM students on the topic, How to study
effectively. You have prepared the following notes
- Prepare time table
- Make notes
- Study in a suitable place
- Eat and sleep well

Write out your presentation which should be about 250 words long.
(Total: 20)




END OF QUESTION PAPER

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