JOSEPH W.

ELLINGHAUS
10628 N Osceola Drive
Westminster, CO 80031
Cell: 303.579.8353 worldwyn@gmail.com www.linkedin.com/in/josephellinghaus/


DIRECTOR, QUALITY AND CUSTOMER ADVOCACY

Internationally experienced, strategically focused, customer centric, technical executive with broad expertise
in customer satisfaction, product delivery, quality and reliability management, supplier quality, functional
management, analytics, reporting, and Operational Excellence. Known for working effectively across
organizations, levels, and diverse cultures. Uses principles of design thinking and business excellence to build
effective teams, manage organizations, and solve problems in innovative ways. Demonstrated ability to
prevent and resolve major customer concerns. Passion for business process optimization and data analysis.
Competency areas include:

New Product Delivery / Customer Facing Processes / Field
Management
Quality and Reliability Management: CAPA
Strategic Organizational Leadership
Field Risk Analysis / Reliability Assessment
Enterprise Data System Development
Safety Organization Interface
Supplier Quality: Acceptance Sampling, SPC, 8D
Lean Six Sigma Master Black Belt Transactional / Technical:
DMAIC /DFSS / DFR / FMEA / QFD / ADKAR
QSR Audit (ISO9001)
Operations
Manufacturing Engineering
Design Engineering
Weibull ++, SAS - JMP,
Business Objects, Minitab,
Proprietary SQL Query Tools,
Agile, Quality Center,
PDMWorks, Wonderware, MS
Office, SharePoint

SELECTED ACCOMPLISHMENTS

Product Delivery and Customer Experience Management
Successfully launched new products at key OEM customer locations worldwide through partnership with
sales, design, manufacturing, logistics, service and repair in multiple locations worldwide. Understood and
resolved product issues for key customers.
o Helped grow annual business by $400M at prominent US workstation manufacturer by managing
product release and quality performance to requirements. Improved scorecard performance from third
to first place.
o Built business with key computer manufacturer in France from scratch to surpass 1M units per month
by managing product introduction and quality performance to customer expectations.
Implemented Voice of the Customer based metrics and weekly review process attended by worldwide
senior management to focus the company on improving product quality and reliability performance at key
OEMs. Corporation met quarterly and annual improvement goals throughout the use of this process.
Re-qualified product, manufacturing, and repair processes for Fortune 100 computer manufacturer to
stringent requirements even though customer management said requalification was impossible, avoiding
return of millions of dollars of product.
Working from Netherlands office, established sustainable organization to support key European computer
manufacturers. Directed customer focused improvement efforts in field engineering, manufacturing,
business management, marketing, service, logistics, and repair. Increased or maintained high customer
scorecard ratings.
Assisted in resolving customer escalations by determining appropriate corrective actions and remedial
actions through development and use of special product return analysis techniques.

Quality and Reliability Management
Successfully delivered more than 500 million pair of advanced technology 3D glasses over three years
with negligible customer complaints by developing Contract Manufacturers, establishing and administering
management system for certifying and monitoring internationally based contract manufacturers and
licensees (customers).
Completed optimization and certification of new design at three contract manufacturers to realize 20% or
$2M annual savings
Developed and certified new contract manufacturer and new lens film to implement cost reductions
responsible for $1M annual savings
JOSEPH W. ELLINGHAUS PAGE 2

Managed expansion of corporations quality and engineering services organizations to keep pace with
demands associated with doubling in corporate revenue and shift in corporate structure from functional to
divisional.
Built full functioning product qualification, environmental and reliability test organization from scratch,
staffing, defining procedures, procuring equipment and establishing relationships with internal
stakeholders and customers, and establishing relationships and audits with external testing and safety
certification organizations.
Grew specified and demonstrated MTTF by a factor of three through iterative product improvement.

Business Excellence / Lean Six Sigma
Streamlined product delivery management process through RACI analysis, process mapping, and
development of IT system that automated consolidation of supplier inputs, highlighting of changes in
commitments and delivery exceptions, and organized information into pivot tables for comparison to
demand forecast. Substantially reduced manual data manipulation allowing more time to be spent on
value-added efforts.
Designed architecture and led development of enterprise data system for automated reporting of product
performance at Fortune 500 computer manufacturers. Reduced labor for support of most complex
customer by 96% while substantially expanding reporting and analysis capabilities. Co-chaired multi-year
effort with limited IT resources as Six Sigma Black Belt projects.
Implemented online, real-time process monitoring and controls for complex continuous flow production of
photo-voltaic panels. Performed analysis of production data to identify key process input variables and
projected optimal settings to maximize power output. Team increased power output from 45W to 75W.
Improved measurement system resolution by a factor of 25 with no increase in capital cost.

Analytics / Reporting
Managed customer concerns and escalations by providing compelling insights gained from complex field
return data analysis. Identified appropriate corrective actions and measured remedial actions to minimize
ultimate impact to customers and their customers. In one case, narrowed customer concern from a few
hundred thousand units to less than two thousand units with a failure signature that the customer could
easily manage.
Developed data analysis and reporting tools to provide product and customer performance reports on a
weekly basis, as well as special analyses as requested by executive management. Improved turn-around
time for special requests from a few days to a few hours.
Avoided millions of dollars in invalid customer claims through return projection analysis.
Increased predictability in end-user warranty planning and supplier quality management by utilizing
Design For Reliability techniques to generate field return projections.
Developed and implemented enterprise data system for managing and reporting customer issues and
escalations.
PROFESSIONAL EXPERIENCE
RealD - Boulder, CO, 2010 - 2013
Quality Management, Passive 3D Eyewear
Worldwide leader in 3D display technology including deployment of cinema projection systems into 23,000+
auditoriums worldwide
Abound Solar Longmont, CO, 2009 - 2010
Process Engineer
Emerging leader in design and manufacture of low cost thin film photovoltaic modules
Seagate US, LLC, 2001 2009
Principal Engr. (Director Level), Customer Performance Management
Seagate Technology International, Schiphol Rijk, The Netherlands, 2000 2001
Director, Customer Quality Europe
Seagate Technology - Longmont, CO, 1997 2000
Principal Customer Quality Engineer (Director Level)
Seagate Technology - Scotts Valley, CA, 1990 1997
Director, Customer Technical Management / Customer Quality
JOSEPH W. ELLINGHAUS PAGE 3

EDUCATION

Master of Science, Data Analytics, City University of New York In process
Advanced Master Certificate in Lean Six Sigma, Villanova University, Villanova, PA
Certificate, Essentials of Business Analysis, Villanova University, Villanova, PA
Certificate, Strategic Organizational Leadership, Villanova University, Villanova, PA
Bachelor of Science, Engineering Design and Economic Evaluation, University of Colorado, Boulder, CO
CURRENT & PRIOR CERTIFICATIONS, INDUSTRY ORGANIZATIONS

Certified Lean Six Sigma Master Black Belt
Company representative to IDEMA
State of Colorado EIT
ASQ Certified Reliability Engineer - Inactive
ASQ Certified Biomedical Auditor
ASQ Quality Management Division, Reliability Division, FD&C Division, Innovation Interest Group
Institute of Environmental Sciences

ADDITIONAL TRAINING

Design for Six Sigma
Six Sigma Black Belt
Design for Reliability
QSR (Quality Systems Review) Auditor (ISO 9000 / 9001)

PUBLICATION

Magnetic Susceptibility Studies of Laccase and Oxyhemocyanin, D. Dooley, R. Scott, J. Ellinghaus, E.
Solomon, and H. Gray, Proc. Natl. Acad. Sci. USA Vol. 75, No. 7