ASSET INTEGRITY

PROCESS SAFETY
Visible Leadership Questions
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TABLE OF CONTENTS
Guidance for effective visible leadership conversations 3
Leadership 4
Leadership and assurance 5
Risk management 6
Process Safety competence 7
Managing risk / documented demonstration of ALARP/ 8
HSE case/HEMP
Management of Change (MOC) 10
Contractor management 11
Design and Construct 12
Design and engineering standards 13
Operate 14
Operating procedures 15
Permit to work 16
Emergency response 17
Maintain and inspect 18
Maintenance and inspection management processes 19
This document is a resource to assist leaders to have quality
conversations with staff about Asset Integrity-Process Safety
Management (AI-PSM).
Basic guidance and questions for Visible Leadership in HSSE are
included in the Guide for Visible Safety Leadership. This document
provides more detailed questions for conversations about Asset Integrity
Process Safety Management (AI-PSM) barriers.
The same format is used, providing questions for self reection and
questions to ask others.
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TABLE OF CONTENTS
GUIDANCE FOR EFFECTIVE
VISIBLE LEADERSHIP
CONVERSATIONS
1 Prepare! Speak with the asset manager of the site in advance
of your visit to establish what to focus on. Understand the key
challenges of the facility, the requirements, and which questions
to ask.
2 As an asset manager use the questions as a guide to vary the
topics of conversation, covering a variety of aspects making up
AI-PSM.
3 Use the questions as the basis for a conversation, not a checklist!
Dont try to cover all areas.
4 When uncertain about the response received, follow up with a
subject matter expert.
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LEADERSHIP
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LEADERSHIP & ASSURANCE
Reect Self
Do I focus on major AI-PS Hazards?
How do I ensure I am delivering consistent AI-PS messages and
objectives to my staff and contractors? Are my engagements with
front-line staff effective? Do I seek feedback?
Do I include Process Safety discussions/topics in my regular stakeholder
engagement sessions with Shell staff, contractors, neighbours, etc.?
Am I aware of how I am perceived by the organisation and take
action accordingly?
How do I know that my asset is t to commence or continue operations?
Am I regularly reviewing leading and lagging Process Safety KPIs?
Am I challenging the greens and supporting the reds.
Do I welcome bad news?

Ask Others
What is the general understanding and awareness of Process Safety?
Can you give an example where activities were stopped to reduce
Process Safety risk?
Are you empowered to intervene and stop operations when notsafe?
How are local managers, and supervisors visible in the eld, engaging
with staff about AI-PSM?
Which operations give you a feeling of unease and why?
Are facilities in support of managing Process Safety addressed
adequately when failing?
How do you incorporate learning from Process Safety incidents and
audits into procedures, work processes and training programs?
Are safeguarding events (e.g. alarms, emergency shutdown systems
and relief valves triggered) reported and followed up as near misses?
Have you implemented the Statement of Fitness (to be completed
for all assets prior to startup following construction or signicant
maintenance)? Can you show me an example?
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RISK MANAGEMENT
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PROCESS SAFETY COMPETENCE
Reect Self
Do I participate in some type of Process Safety related investigation/
review every 1-2 years?
Who are the people with HSSE critical roles and how do I know they
are competent?
Have I closed my HSSE competence gaps? (Shell Open University
modules Manage HSSE Risks Lead/Prepare/Apply)
Do I need more knowledge on key Process Safety barriers, e.g.
HEMP, Management of Change (MOC), Permit to Work (PTW),
Design Standards, Asset Management Processes, Emergency
Response, Overrides management, Statement of tness?

Ask Others
Have you/staff on your site completed the assigned Management of
Change (MOC) training?
Have you/staff on your site attended a Barrier Thinking Training
session?
Are Process Safety relevant competence development programs on
track (Fire ghting, PtW, shore ofcer certication, etc.)?
Is Process Safety management specically addressed in yourGPA?
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Reect Self
Do I know whether the documented demonstration of ALARP HSE
case is current?
What are the key risks addressed in the HSE case and do I
manage them?
What are the signicant process safety risks for my area or
operational responsibilities? Consider PSBRs (tank overlling
etc.), operational interfaces ( truck/rail/vessel loading etc.),
interconnections (pipeline failure, supporting third-party activities etc.).
How do I know that my key process safety barriers are functioning?
Do I understand the overall HEMP process, the application of ALARP
(As Low as Reasonable Practicable), and my approval role in HEMP?
Until what extend do Bowties or equivalent play a role in my asset to
manage high risks?
Do I ensure annual reviews, focusing on Process Safety management,
take place for my area of responsibility?
MANAGING RISK/DOCUMENTED DEMONSTRATION OF ALARP/HSE CASE/HEMP
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Ask Others
What is your role in maintaining effective AI-PSM barriers?
What are the hazards here and what could happen if theyre
realised?
In your view, what are the critical process safety activities, and which
ones could be improved?
Do you feel that certain activities affecting process safety get too little
attention?
Do you believe we consistently apply risk rating to assets? Has a
HEMP analysis been completed for your site? If so, what were the
main conclusions?
Does the HSE case feature as part of your personal knowledge to
manage Process Safety?
Are ALARP decisions which balance Process Safety risk and
economics explained ?
MANAGING RISK/DOCUMENTED DEMONSTRATION OF ALARP/HSE CASE/HEMP
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MANAGEMENT OF CHANGE (MOC)
Reect Self
How do I know that key process safety barriers are effective,
specically management of change?
Do I ask questions about all three types of MoC; procedural,
organizational and hardware/technical?
How am I involved in reviewing MOCs and MOC registers?
How do I manage emergency and temporary MOCs?

Ask Others
What was the last MOC you were involved in?
How do you ensure MOCs are raised for all relevant changes?
Can you explain/show me the procedure for emergency and
temporary MOCs?
How do you ensure quality and consistency of the MOC?
How are open MOCs and the MOC register monitored?
Is documentation properly updated as part of change management?
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Reect Self
How do I ensure that my engagements with staff involve contractors?
How do I know that for work in my sites the right contractors
are selected, and that their work is adequately monitored and
supervised?



Ask Others
Who is accountable for contractor safety on your site?
How are contractor staff involved in engagements about safe working
on site?
Which are the high risk contracts related to AI-PSM and who are
the contract holders? How competent are these contract holders and
what support do they get from CP or HSSE?
How are contractors informed of their potential impact on future
Process Safety incidents?
CONTRACTOR MANAGEMENT
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DESIGN AND
CONSTRUCT
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DESIGN AND
CONSTRUCT
DESIGN AND
ENGINEERING STANDARDS
Reect Self
How do I know that the appropriate engineering standards
(Design Engineering Manual 1) are applied for projects in my area?
How do I know that Process Safety basic requirements (Design
Engineering Manual 2) are applied in my assets?
When was my last PSR? How do I ensure proper denition of follow
up and close out of actions?
Do I use Process Safety start up reviews before commissioning
projects and plant changes, after turnarounds and after trips where
the design conditions may have been exceeded?

Ask Others
What engineering standards do you apply for this facility (or project)
and who are your Technical Authorities that can approve derogations
to standards?
Are technical standards known at site level?
How do you ensure that the HSSE requirements in project guides
1 (HSSE & SP management) and 14 (Operations Readiness) are
followed?
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OPERATE
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OPERATING PROCEDURES
Reect Self
How do I know that my key process safety barriers are functioning,
specically within operational limits?
Do I know the number of alarms/hr that come into your control
rooms and how effectively we are dealing with them?
Do I know how operations manuals are used in my assets and the
effectiveness thereof?

Ask Others
How do you manage your operational alarms and any overrides to
safeguarding systems? How many overdue overrides do you have?
How is self assessment on operating procedure done on this site,
specically regarding shift handovers of ongoing activities (product/
tank transfers, abnormal operations etc.)?
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PERMIT TO WORK
Reect Self
How do I know that my staff, especially permit issuers and gas
testers, have the required competences?
Do I check compliance with work permits during safety walks?


Ask Others
How do you check work permits to review that control and recovery
barriers are correctly and sufciently included? How many work
permits are spot checked per year to identify learnings?
How do you le completed work permits?
How are workers informed of the permit requirements?
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Reect Self
What expectation do I have of my staffs involvement in Emergency
Response on site?
How do I know that resources (equipment, staff, external resources)
are maintained/trained and ready to be deployed when needed as
documented in the Emergency Response Plan?
Ask Others
What are your (Medical) Emergency response plans and how often
do you test them?
When was your last Emergency Response drill? What was it about?
What did you learn?
Do Emergency Response drills involve external stakeholders and do
they address the highest risk scenarios?
EMERGENCY RESPONSE
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MAINTAIN
AND INSPECT
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MAINTENANCE AND INSPECTION
MANAGEMENT PROCESSES
Reect Self
How do I exercise visible leadership in the eld regarding Maintenance
and Inspection Management?
How do I know that my key Process Safety barriers are functioning and
technical integrity is being maintained?
How do I know the organisation is complying to the maintenance system
requirements, both in terms of resources and competences?
Do I have overdue inspections? How do I manage these? How do I deal
with extended inspection interval (derogation, mitigation plans)?

Ask Others
Who is the Asset Owner, Asset Operator and Asset Integrity Manager
for this plant? How does segregation of duties apply to the Asset Integrity
process?
What is the general state of your assets? Which are the key challenges?
Can you briey describe the Reliability & Integrity (R&I) Plan for the assets?
What are the safety critical equipment for this plant? Do they have
performance standards? Are there any work orders overdue associated
with them in the last year? Do you regularly perform Asset Management
System Reviews? What were the key outcomes of the last one for this
plant?
How are non compliances addressed? Can you tell me about (recent)
corrosion and leak incidents, and how they have been resolved?
Can you tell me of any equipment break downs recently and why this
occurred? Was there any impact to business?
How do you assure that all agreed integrity and maintenance action
items are implemented?
How you deal with extended inspection interval
(derogation, mitigation plans)?
How do you manage Integrity and maintenance documentation?
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If more detail is required, further questions can be found in
the relevant Self Assessment documents collected in the PS
leadership toolkit (e.g. Group HSSE & SP Control Framework
Assurance Protocols, S&D Process Safety Self Assessment
Toolkit, S&D Asset Management System HealthCheck).
Suggested reading:
Management Walk-Arounds: Lessons from the Gulf of Mexico
Oil Well Blowout by Professor Andrew Hopkins, Australian
National University [available in the Process Safety GDT
leadership toolkit].