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SHIP MANAGEMENT ATTITUDES QUESTIONNAIRE

This questionnaire is part of a study aimed at understanding maritime operations attitudes. All data are
strictly confidential and the results will be presented only at the group level. No individual feedback will
be given to management so feel free to express your opinion (with reference to you current or most recent
ship).
. !lease indicate how satisfied you yourself are with each of these aspects of ship operations. !lease
answer by writing beside each item a letter from the corresponding scale.
" # $ %
&ery 'ow 'ow dequate (igh &ery high
))) 1. *our own basic seafaring training.
))) +. *our own basic seafaring instructors,
skills.
))) -. *our own post qualification training.
))) .. *our own post qualification
instructors, skills.
))) /. #urrent #hecklists.
))) 0. 1peration 2anuals (including 3tandard
1perational !rocedures).
))) 4. 3afety 2anuals.
))) 5. 1nboard shift schedule.
))) 6. 'ength of shore leave.
))) 17. 2y ability in handling normal
operations.
))) 11. 2y ability in handling emergencies.
))) 1+. 8egular feedback on my daily
performance.
))) 1-. 932 code.
))) 1.. &oyage planning (if relevant).
))) 1/. The company,s formal performance
evaluation (if relevant).
))) 10. 3imulator training (if relevant).
))) 14. #rew 8esource 2anagement Training
(if relevant).
". !lease describe your personal perception of the quality of teamwork with each of the groups listed
below. !lease indicate your own opinion by writing beside each item a letter from the corresponding scale..
(If you have not worked with a particular group, leave the item blank.)
" # $ %
&ery 'ow 'ow dequate (igh &ery high
))) 1. $eck officers.
))) +. %ngineers.
))) -. 3hip,s assistants.
))) .. 3hip agents.
))) /. 2aintenance department onboard.
))) 0. 2aintenance department ashore( if
relevant).
))) 4. Training department (if relevant).
))) 5. 3hore based Nautical department (if
relevant).
))) 6. 3hore based 1perational department (if
relevant).
1
+
C. ORGANIZATION ISSUES
!lease answer by writing beside each item the letter from the scale below.
" # $ %
disagree strongly disagree slightly neutral agree slightly agree strongly
))) 1. #hecklists are essential for safety
))) +. 9 am sure management will never compromise safety for profitability.
))) -. 2orale in the company is good.
))) .. 2y suggestions about safety will be acted upon if 9 express them to senior officers on board (if
relevant).
))) /. $rugs present a safety problem in my company.
))) 0. 9 am proud to work for this company.
))) 4. 2y colleagues are adequately trained in emergency procedures.
))) 5. 9 am encouraged by my seniors to report any unsafe conditions 9 may observe.
))) 6. 2y suggestions about safety will be acted upon if 9 express them to management on shore (if
relevant).
))) 17. 9 know the proper channels through which questions regarding safety procedures should be
routed.
))) 11. %mergency drills are conducted as prescribed.
))) 1+. :hen 9 enter a new ship 9 always receive a proper hand;over.
))) 1-. 1ur training has prepared the crew to work as a well co;ordinated team in an emergency.
))) 1.. 9 like my <ob.
))) 1/. This company practices the highest maintenance standards.
))) 10. Task assignments are always cross;checked and verified.
))) 14. 2y colleagues frequently carry out secondary tasks while on watch
))) 15. 9t is the practice to report colleagues who can not perform their duties due to alcohol or drugs.
))) 16. #rewmembers are well trained to cope with fatigue.
))) +7. 9t makes no difference to me which company 9 sail for.
))) +1. The company deals constructively with problem crewmembers.
))) ++. 2any <unior officers are reluctant to assume full responsibility for their assigned tasks.
))) +-. 9t is not uncommon to abandon the watch briefly if there appears to be no danger.
))) +.. #rewmembers visibly impaired by alcohol or drugs will be kept from going on duty.
))) +/. 1n board= open discussion is a common way of solving problems.
))) +0. lcohol presents a safety problem in my company.
" # $ %
disagree strongly disagree slightly neutral agree slightly agree strongly
+
-
))) +4. The catering services for the crewmembers are good.
))) +5. 9 support attempts to reduce the manning level on board ships.
))) +6. ccidents and near;misses are always reported according to company orders.
))) -7. 2ore attention should be paid to sleep and sleeping possibilities on board.
For the following items use the scale below to indicate what percentage of time these events occur.
" # $ %
7;+7 > +1;.7 > .1;07 > 01;57 > 51;177 >
))) -1. (ow often are checklists omitted?
))) -+. (ow often are briefings omitted? (eg. in relation to planning)
))) --. (ow often are handovers provided improperly?
D. SHIP MANAGEMENT
!lease answer by writing beside each item the letter from the scale below.
" # $ %
disagree strongly disagree slightly neutral agree slightly agree strongly
))) 1. 3enior officers should encourage crewmember questions during normal operations and in
emergencies.
))) +. %ven when fatigued= 9 perform effectively during critical times of operation.
))) -. sking for assistance makes one appear incompetent.
))) .. !eople should be aware of and sensitive to the personal problems of other crewmembers.
))) /. The organi@ation,s rules should not be broken ; even when the crewmember thinks it is in the
companyAs best interest.
))) 0. 9 am normally consulted on matters that affect the performance of my duties.
))) 4. :hen my workload is high 9 ask for assistance.
))) 5. 'eaders who encourage suggestions from crew members are weak.
))) 6. 2y decision making ability is as good in emergencies as in routine conditions.
))) 17. debriefing and critique of procedures and decisions after critical situations is an important part
of safety.
" # $ %
disagree strongly disagree slightly neutral agree slightly agree strongly
))) 11. 'eaders make sure that relevant operational intentions and actions are understood.
-
.
))) 1+. Bunior crewmembers should not question their senior officer,s decisions.
))) 1-. "riefings are important for safety.
))) 1.. 9 am more likely to make errors in an emergency.
))) 1/. 3enior ship,s management ensures full cooperation between all onboard departments.
))) 10. :hen 9 detect an error 9 speak up.
))) 14. 9 am ashamed when 9 make a mistake in front of other crewmembers.
))) 15. 9 am less effective when stressed or fatigued
))) 16. 2y performance is not adversely affected by working with inexperienced crewmembers
))) +7. #rewmembers should monitor each other for signs of stress or fatigue.
))) +1. truly professional crewmember can forget personal problems while on duty.
))) ++. %ffective team co;ordination requires team members to take into account the personalities of the
others participants.
))) +-. 9 am reluctant to disagree with my superiors.
))) +.. 3ociali@ing among the crew can help reduce stress.
))) +/. $uring the nightwatch 9 stick strictly to written orders= whether 9 agree with them or not.
))) +0. 3eniors should delegate responsibilities to <unior crews as parts of their training.
!lease read the following descriptions of four leadership styles= and answer the questions that
follow.
3tyle 1. Csually makes hisDher decision s promptly and communicates them to hisDher subordinates clearly
and firmly. %xpect them to carry out the decisions loyally without raising difficulties.
3tyle +. Csually makes hisDher decisions promptly= but= before going ahead= tries to explain them fully to
hisDher subordinates. Eives them the reason for the decisions and answers whatever question they
may have.
3tyle -. Csually consults with hisDher subordinates before heDshe reaches hisDher decisions. 'istens to their
advice= considers it= and then announces hisDher decision. (eDshe then expects all to work loyally
to implement it whether or not it was in accordance with the advice they gave.
3tyle .. Csually calls a meeting of hisDher subordinates when there is an important decision to be made.
!uts the problem before the group and invites discussion. ccepts the ma<ority viewpoint as the
decision.
(for Captain and Chief Engineer, leader refers to onshore management, for ships company, leader
refers to immediate senior.)
.
/
))) +4. :hich one of the above styles would you most prefer work under?
3tyle 1
3tyle +
3tyle -
3tyle .
))) +5. 9n your organi@ation= which one of the above styles do you find yourself most often working under?
3tyle 1
3tyle +
3tyle -
3tyle .
E. WORK GOALS
!lease answer the items below by writing beside each item the letter from the scale below.
" # $ %
of very little or no
importance
of little
importance
of moderate
importance
very important of utmost
importance
!lease think of your ideal <ob ; disregarding your present <ob. 9n choosing an ideal <ob= how important
would it be to you toF
))) 1. 2aintain good interpersonal relationships with fellow workers or crewmembers?
))) +. (ave an opportunity for advancement to higher level <obs?
))) -. (ave security of employment?
))) .. (ave a changing work routine with new= unfamiliar tasks?
))) /. (ave the time to consider more than one solution to a problem?
))) 0. (ave a warm relationship with your direct superior?
))) 4. (ave considerable freedom to adopt your own approach to the <ob?
))) 5. (ave an opportunity for higher earnings?
))) 6. (ave challenging tasks to do= from which you get a personal sense of accomplishment?
))) 17. Gnow everything about the <ob= to have no surprises?
))) 11. (ave sufficient time left for your personal time or family life?
))) 1+. :ork with people who co;operate well with one another?
))) 1-. (ave a <ob or career that will bring you prestige and recognition from others?
))) 1.. Hind the truth= the correct answer= the one solution?
))) 1/. 1bserve strict time limits for work pro<ects?
/
0
F. AUTOMATION
!lease answer by writing beside each item the letter from the scale below.
" # $ %
disagree strongly disagree slightly neutral agree slightly agree strongly
))) 1. 9 prefer working on highly automated vessels.
))) +. #rewmembers should always use the automation provided.
))) -. 9 am concerned that the use of automation will lead to diminished general competence.
))) .. 9t is easy to forget how to operate onboard computer systems which are not frequently used.
))) /. There are features of shipboard automation within my area of responsibility that 9 do not fully
understand.
))) 0. 9 am allowed to select the level of automation that 9 consider appropriate.
G. MULTI-CULTURAL OPERATIONS
!lease answer the following if your vessel has a member of a different nation or culture on its safety crew=
otherwise go to the next section.
!lease answer by writing beside each item the letter from the scale below.
" # $ %
disagree strongly disagree slightly neutral agree slightly agree strongly
))) 1. There is greater adherence to 31!,s among multi;cultural crews.
))) +. There is more tension among multi;cultural crews.
))) -. 9 am particularly alert when on watch with members of other cultures
))) .. 'anguage differences in multi;cultural crews are a threat to safety.
))) 1. There is less cohesiveness among multi;cultural crews.
))) +. 3ome countries produce better seamen than others.
))) -. 9 en<oy working with multi;cultural crews.
))) .. There are no differences in the performance of crew members from different cultures.
))) /. 9 am confident that crew members from other cultures will react effectively in an emergency.
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DEMOGRAPHICS
Presently on shore
stt!"ne#$ on board
Cre% &"s!t!"n (please mark the
appropriate position)
DECK senior
junior
ENGINE senior
junior
SHIPS ASSISTANT
senior
CATERING junior
rating
OTHER
(please specify) --------------------------
Age
Gender ! or "#
Ho$ %an& &ears ha'e &ou been in &our (resent (osition)
Ho$ %an& &ears ha'e &ou been $ith this *o%(an&)
+hen $ere &ou ,ast ti%e (ro%oted)
T&(e o- shi(
+hat is &our nationa,it&)
+hat $as &our nationa,it& at birth i- di--erent -ro% &our (resent
nationa,it&#)
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COMMENTS
1. :hat can the company do to increase safety.
+. :hat can the company do to increase efficiency.
-. :hat can the company do to improve <ob satisfaction.
.. :hat is your perception ofF a) 2aritime authorities
b) your Cnion
c) other safety related issues such as pilotage= dock workers=
&T3= port authorities= etc.
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