PROUD TO BE MUSLIM.

Task Based
Techniques.
DMAIC model for “six sigma
methodology”
Ibrahim tag

Task Examples in this report isn’t all tasks done in each phase, but it’s just
examples for such a model tasks. There are other several tasks and tools
used in this model.
 Task Based Techniques.

Table of Contents
Introduction......................................................................................................1
Define the problem..........................................................................................1
Measurement of process parameters:..............................................................1
Analyze the process.........................................................................................1
Improve the process:.......................................................................................1
Controlling the process....................................................................................1
References:......................................................................................................1
References:

2
 Task Based Techniques.

Introduction
The main purpose of the report is to define task based techniques used
in quality improvement methodologies like six sigma, reengineering
and kaizen ……etc.

The focus of this report is on techniques used in tasks involved with

DMAIC model (solving problem method) which used as a project
manager for the six sigma methodology to make a quality
improvement for a certain process.

Six sigma methodology as a definition is using the statistical

approaches to reduce failures in processes and making the defects per
million opportunities just 3.4 defects by controlling the process limits
and make it all the time within the specification limits with 1.5 sigma
shift and it’s a breakthrough improvement. Six sigma is using DMAIC
model to achieve that goal.

DMAIC model consists of

five phases:

1. Define
2. Measure
3. Analyze
4. Improve
5. Control

And each phase contains

many tasks which are
accomplished by several
techniques with supportive
tools and indicators.

3
 Task Based Techniques.

Define the problem.

• Task: identifying the problems.
• Technique: Pareto analysis.
(Pareto principle states that in any population
that contributes to a common effect, a relative
few of the contributors—the vital few—account
for the bulk of the effect. The principle applies
widely in human affairs.)
• Tools: Pareto chart.
• Indicator: priority of improving a specific
problem.

• Task: define the customer. (Who is the customer?)

• Technique: brain storming.
(Brainstorming is a group creativity technique designed to
generate a large number of ideas for the solution of a problem.)
• Tools: team members, check sheets and questions ….etc.
• Indicators: stakeholders.

• Task: define the project.

• Technique: project charter.
(The project charter includes the project justification, the major
deliverables, and the project objectives. It forms the basis of
future project decisions, including the decision of when the
project or subproject is complete.)
• Tools: project charter worksheet.
• Indicators: the scope and the vision of the project.

4
 Task Based Techniques.

• Task: identifying root causes.

• Technique: cause and effect analysis.
(This is a graphical method of showing the relationship between
cause and effect. Each type of nonconformity (an effect) would
be analyzed to postulate the causes so.)

• Tools: fishbone diagram.

• Indicators: the effective causes of the problem.

5
 Task Based Techniques.

Measurement of process parameters:

• Task: Temperature measurement.

• Technique: direct measurement.
• Tool: thermocouple or thermometer.
• Indicator: temperature.

• Task: dimension measurement.

• Technique: direct measurement.
• Tools: vernier caliber and micrometer
……etc.
• Indicator: dimensions (diameter ,
length and height …...Etc.)

Analyze the process

• Task: process capability measurement.

• Technique: statistical.
• Tools: measuring DPMO and other factors.
• Indicator: process performance.

• Task: find the effective parameters.

• Technique: statistical.
• Tool: Design of experiment.
• Indicators: process performance.

6
 Task Based Techniques.

Improve the process:

• Task: reducing non-value added activities.
• Technique: work break down structure.
• Tools: flowchart of the current process.
• Indicator: sequence of the process.

• Task: create future state process map.

• Technique: brainstorming.
• Tools: process mapping and flowchart.
• Indicator: performance of the improved process.

7
 Task Based Techniques.

Controlling the process

• Task: controlling the process.

• Technique: statistical.
• Tools: process charts.
• Indicators: process performance.

References:
1) ISO Standard. ISO 9000 Quality Systems Handbook (5th edition).
Butterworth-Heinemann. 2006.
2) Connie M. Borror. The Certified Quality Engineer Handbook (3rd
edition). ASQ Quality Press. 2009.
3) Joseph M. Juran and A. Blanton Godfrey. JURAN’S QUALITY
HANDBOOK (5th edition). McGraw-Hill. 1998.

4) Ron Randall. history lessons learned. Ron Randall & Associates,

Inc.
5) Thomas Pyzdek. Quality Engineering Handbook (2nd edition).
Marcel Dekker, Inc. 2003.
6) Thomas Pyzdek. The Six Sigma Project Planner. McGraw-Hill, Inc.
2003.