Integrating Siebel8 With Oracle SOASuite

Integrating Siebel 7.
8 CRM Services with Oracle

SOA Suite 10g
Abstract
The objective is to integrate Siebel 7.8 with Oracle SOA Suite 10g through Web Services using Oracle
Adapter for Siebel.
Table of Contents
1) Introduction
2) Overview
3) Scenario
4) Prerequisites
5) Development Steps
6) Conclusion
7) References
1. Introduction
Oracle Fusion Middleware provides a wide set of capabilities to enable, manage, and integrate services and
events across Siebel CRM and all other services and applications that may exist in your company.
OracleAS Integration provides a unique design time experience for easy-to-use and rapid configuration of
Adapters. The tool has built-in support for introspecting the EIS application metadata and to automatically
generate the metadata for Adapter Services. Users can browse or search for specific EIS interfaces, business
objects and operations.
The Adapter for Siebel provides comprehensive, bi-directional, standards-based, real-time connectivity to
Siebel 8 application systems. The Adapter supports both JCA and Web Service standards for creation of open
and reusable service-oriented applications (SOA). The Adapter provides an easy-to-use, robust, scalable
connectivity platform to non-intrusively access and expose the critical business logic and data contained with
Siebel for building an integrated enterprise.
The Oracle AS Adapter provides bi-directional connectivity to Siebel. It uses the Siebel COM and Java Data
Bean API to synchronously invoke Siebel transactions - Siebel Business Objects and Business Services. It uses
Siebel’s robust EAI framework to asynchronously receive events from Siebel in the form of Siebel Integration
Objects. It supports more than one way of receiving events from the Siebel application namely Files, HTTP and
MQSeries and ensures guaranteed delivery of Siebel events. It translates Siebel native data to standard XML
format and back. The following diagram explains the communication between Siebel and OracleAS Adapter.
Integrating Siebel 7.8 CRM Services with Oracle SOA Suite 10g Page 1 of 25
Copyright  1994 - 2008 Miracle Software Systems, Inc. All rights reserved.
2. Overview
In this article we first create a Web service from a Siebel Call Center 7.8 and we take a Siebel Business Service
to generate a WSDL file, which can be used in Oracle BPEL process to connect to Siebel Account through
Oracle Siebel Adapter service.
If you use Web services as your business service technology, model information will be exposed to the view
and controller layers through ADF data control interfaces implemented by thin, Oracle-provided adapter
classes. We use the direct web services for integration and finally demonstrate on how to use BPEL Process
Manager to consume a Siebel generated WSDL to invoke an inbound Siebel Account Web Service through
Oracle ADF to generate an account in Siebel.
3. Scenario
The process starts with consuming a prepared Siebel Business Service through the Administration-Web services
functionality from Siebel Thin Client, and expose it as an inbound Web service. After adding operations to the
inbound Web service, we generate a WSDL file.
Next we perform Web Service Data Control form JDeveloper to interact with the Web service that is generated
and provide the operations for data control to build the required JSF pages using Oracle ADF. The operation
within WSDL files are used to create the data control and exposes the Siebel Account details.
From the JDeveloper IDE we create two JSF pages to handle QueryByID operation from the available data
control, and the other JSF page to return details based on the ID given in the query page to return the required
details from the Siebel Customer Account.
The Web service (i.e. WSDL) form Siebel is deployed into Oracle SOA Suite and invoked from BPEL console
to create a data control based on the running Web service and create a JSF page using the data control. This
Web service allows us to create a new customer and returns the Customer ID provided for this new customer.
4. Prerequisites
This guide assumes that:
• You have installed Oracle SOA Suite 10g (10.1.3.1).
• You have installed Oracle JDeveloper 10g. (10.1.3.4).
• You have access to Siebel Call Center 7.8.
• You have installed and configured Oracle Siebel Adapter through Application Explorer from OracleAS
10g Adapters.
5. Development Steps
Go to Oracle Siebel Call Center 7.8 login page and login with the defined credentials.
On the Home page click on Site Map icon.
In the Accounts Home page click on Accounts link.

On Administration -Web Services page click on Inbound Web Services and navigate to the Siebel Customer
Account under Name tab.
Double click on Siebel Customer Account to view the Service Ports
Note down the Address for CustAccount and the type of Transport protocol used (HTTP) under Service
Ports
For Example:
http:/localhost:8081/eai_enu/start.swe?SWEExtSource=WebService&SWEExtCmd=Execute&UserName=SAD
MIN&Password=<……>
Create the above shown Operations for Insert, QuerById, QueryByExample and set the Authentication type
to None. Go to Menu and click on Save Record under Operations, Service Ports and Inbound Web
Services tab for the changes to take effect.
Click on Generate WSDL button to save the WSDL file on to your system.
The generated xml file is displayed in your browser.
Save the file as SiebelWS.wsdl on your local system. This file is used later in the BPEL process.
Create A Web Service Data Control:
Now we use Oracle JDeveloper 10.1.3.4 and ADF (Application Development Framework) components to
develop a Web application with Siebel Call Center 7.8. We use the created Web service (SiebelWS.wsdl) from
a Siebel Call Center application as a data control for the JSF pages. Here the data from Siebel application is
used to build a JSP user interfaces using Oracle ADF.
Start JDeveloper and create a new application as shown below
Name the project to DataControl.
Right click on DataControl to create a new WebService Data Control
Select Web Service Data Control under Web Services
In the Create Web Service Data Control wizard, click Next to skip the Welcome page.
In Step 1, type SiebelWS as the name for this data control.
Next step shows the operations available: select CustAccount and use the Add button to shuttle the selection in
the Selected pane for QueryById.
click Finish to create the data control.
In the Applications Navigator, expand the nodes that now exist and review the new entries that have been
created. The Applications Navigator should look like this:
Click the save all icon to save the workspace.

Creating an user interface:
Now we create a second project for the JSF views.
In the Applications Navigator, right-click the Siebel_OracleAS_Integration node and select New Project from
the context menu.
Select an Empty Project in Projects.
Name the project as WebInterface.
Click the save all icon to save your work.
Creating the Insert Page:
Select JSF from New Gallery and select JSF Page Flow & Configuration.
Name the Configuration file faces-config.xml
Drag a JSF Page from Component Palette into faces-config.xml pane and name it QueryByID.jsp
Drag another JSF page and name it Viewresult.jsp as shown below.
Add the JSF Navigation case from Component palette from QueryByID.jsp to ViewResult.jsp as shown
above.
Add Navigation Rules to Viewresult.jsp as shown above.
Add the Folowing navigation Case as shown above and rename it to toViewResult.
Double click the QueryByID.jsp and select JSP Document.
Click Next for Component Binding
In step 2 select option as shown above.
Select the following libraries as show above to right pane.
Drag The PanelPage on to QueryByID.jspx page as shown above.
Right click on start---parameters and select ADF Parameter Form.
Double Click on ViewResult.jsp to edit it details
Click Next and make sure is selected and click Next again.
From Data Control Palette expand SiebelWS to list Account under SiebelMessage
And drag it on to the start in ID Details.
Right click start and select ADF read-only Form to display Edit Form Fields.
Select the following Value Binding as shown above & delete the other bindings.
Run the application by right clicking the QueryByID.jsp
You will see the following web page.
Enter the Account ID’s generated in the Siebel Business Object to retrieve information.
The Details of the Account Customer10 are shown below which are retrieved from Siebel system.
6. Conclusion:
This article shows a step-by-step approach to integrating Siebel 7.8 with Oracle SOA Suite 10g and also
demonstrates on how to expose Siebel related functions/services as data control to use them as simple and easily
consumable functions/objects through Oracle ADF.
7. References:
Support Integration | Oracle and Siebel
http://www.oracle.com/siebel/support/index.html
Adapter Tutorial
http://www.oracle.com/.../products/integration/adapters/pdf/adapter-Tutorial6-
ReceivingSiebelIntegrationObject.pdf
Oracle Fusion Middleware and Siebel - Experts

http://www.oracle.com/applications/crm/siebel/resources/oracle-crm-on-demand-integration-to-siebel-crm-
datasheet.pdf
Oracle Application Server fro Siebel Data Sheet

http://www.oracle.com/technology/products/integration/adapters/pdf/DS_OracleASAdapter_SEBL.pdf
About the authors:
Ramesh Nambala
Email: rnambala@miraclesoft.com / 1-248-233-1816
Ramesh Nambala is an Integration Specialist & Fusion Developer at Miracle Software Systems, Inc. His
primary focus has been on the SOA Integration space using Oracle Fusion Middleware Technologies. He
has several years of experience helping various customers across Telecom, Manufacturing, and Retail
banking domains using Oracle Business Integration Tools.
Sharma Raj Marella

Email: smarella@miraclesoft.com / 1-248-233-1816
Sharma Raj Marella is a specialist in and passionate exponent of standards based Service Oriented
Architecture and in particular Oracle BPEL, ESB. He has several years of experience in troubleshooting and
managing critical j2ee/soa projects within Miracle Software Systems Inc. supporting POCs & takes care the
overall cross-product integration.
Copyright 2008 © Miracle Software System, Inc.
Miracle acknowledges the proprietary rights of the trademarks and product name of the other companies mentioned in this paper.
The information provided in this document is intended for the sole use of the recipient and for educational purposes only. Miracles
make no express of implied warranties relating to the information contained in this document or to any derived results obtained by
the recipient from the use of the information in the document. Miracle further does not guarantee the sequence, timeliness,
accuracy or completeness of the Information and will not be liable in any way to the recipient for any delays, inaccuracies, errors in,
or omissions of, any of the information of in the transmission thereof, of for any damages arising there from. Opinions and forecasts
constitute our judgment at the time of release and are subject to change without notice. This document does not contain
information provided to us in confidence by our clients.

Integrating Siebel8 With Oracle SOASuite

Caricato da

Informazioni sul documento

Descrizione originale:

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

Integrating Siebel8 With Oracle SOASuite

Caricato da

Copyright:

Formati disponibili

Integrating Siebel 7.

8 CRM Services with Oracle

On the Home page click on Site Map icon.

In the Accounts Home page click on Accounts link.

Double click on Siebel Customer Account to view the Service Ports

The generated xml file is displayed in your browser.

Start JDeveloper and create a new application as shown below

Right click on DataControl to create a new WebService Data Control

Select Web Service Data Control under Web Services

Click the save all icon to save the workspace.

Name the project as WebInterface.

Click the save all icon to save your work.

Name the Configuration file faces-config.xml

Drag another JSF page and name it Viewresult.jsp as shown below.

Add Navigation Rules to Viewresult.jsp as shown above.

Double click the QueryByID.jsp and select JSP Document.

Click Next for Component Binding

Select the following libraries as show above to right pane.

You will see the following web page.

Oracle Fusion Middleware and Siebel - Experts

Oracle Application Server fro Siebel Data Sheet

About the authors:

Sharma Raj Marella

Potrebbero piacerti anche