A Study on Strategic Technology Management in Power Distribution Companies

with Specific Reference to National Capital Region of India

Synopsis of the Research Proposal
Submitted for Registration into the
Ph. D. (Part-Time) in Management
Of
The ICFAI ni!ersit"# $har%hand
Ran&hi
'"
(arun Pra%ash
nder the Su)er!ision of
Research Superisor
Dr (i)in *hurana
Asso&iate Professor +
Area Coordinator (,T)
I'S 'usiness S&hoo-
.urgaon
Research !uide
Prof. O.R.S. Rao
(i&e Chan&e--or
ICFAI ni!ersit"
$har%hand
1
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SAMP/0 ,0STIO11AIR02................................................................................................................................34
2
INTRODUCTION
In -ast 35 "ears# Indian )o6er se&tor has 6itnessed tremendous gro6th both in si7e and &a)a&it".
The &urrent )o6er insta--ed &a)a&it" of )o6er generation aims to in&rease it to 3#43#555 M8 b"
the "ear 3543 in India
9
. Ins)ite of su&h massi!e e:)ansion# the )o6er se&tor in India has not been
ab-e to mat&h the ra)id-" gro6ing demand for re-iab-e and &ost effe&ti!e su))-". Demand for
)o6er has &ontinued to gro6 at a &om)ound annua- rate of 9; and has &om)-ete-" outstri))ed
the su))-" -eading to an e!er 6idening ga).
In the o!era-- )o6er de!e-o)ment s&enario in India# the transmission and distribution s"stem
&onstitutes the essentia- -in% bet6een the )o6er generating sour&es and the u-timate &onsum)tion
of that. Po6er sa!ed is )o6er generated# the same be a))-ied if 6e stud" Aggregate Te&hni&a-
and Commer&ia- -osses (AT + C -osses) of our &ountr". A-though AT+C -osses ha!e de&-ined in
re&ent "ears# but in &om)arison to 355<-5=# -osses are high on both te&hni&a- as 6e-- &ommer&ia-
fronts
9
.
Sour&e2 Ministr" of Po6er Re)ort (3559)
9
.
3
If 6e &om)are AT+C -osses 6ith other &ountries# 6e get a better )i&ture of us -agging behind
SORC02 8OR/D 'A1* P'/ICATIO1# 8OR/D D0(0/OPM01T I1DICATORS# (for !arious "ears)
><
O)tima- use of te&hno-og"# that not on-" in&-udes Information Te&hno-og" but a-so
Communi&ation and Automation &an he-) the uti-it" to monitor and &ontro- e-e&tri&it"# dete&t
theft and outages# &ontro- s"stem from remote -o&ations# )ro!ide &onsumers 6ith &hoi&es 6ith
!arious bi--ing o)tions and im)ro!ements in &o--e&tion effi&ien&".
RELEVANCE OF THE TOPIC
The Information and &ommuni&ation te&hno-ogies (ICT) )enetration in other se&tors# the )o6er
generated shou-d to ha!e o)timum uti-isation 6ith strong and effi&ient )o6er distribution
s"stem. The )o6er of te&hno-og" has a-read" been -e!eraged b" other de!e-o)ing and de!e-o)ed
&ountries e-e&tri& uti-ities. Ineffi&ien&" in e-e&tri&it" distribution s"stem resu-ts in high AT + C
-osses# )oor ?ua-it" and no )o6er su))-" re-iabi-it" to &onsumers. nfortunate-"# it has -ed to
4
tremendous &onsumer dissatisfa&tion. It has a-so hen&e affe&ted the finan&ia- hea-th of these
uti-ities.
The use of te&hno-og" in e-e&tri& uti-ities in India is signifi&ant-" -esser as &om)ared to other
de!e-o)ing + de!e-o)ed &ountries in the 6or-d. This is &-ear-" de)i&ted in the fo--o6ing figure.
Indian states 6hi&h harnessed the )o6er of these te&hno-ogies ha!e su&&eeded in -o6ering their
AT+C -osses to a great e:tent. These states hen&e ha!e been su&&essfu- in im)ro!ing finan&ia-
hea-th of uti-ities and therefore sa!ed huge amount of finan&ia- and )o6er distribution resour&es
of the &ountr".
Sour&e
9
2 Ministr" of Po6er Re)ort (.o!t of India)
9
# 3559.
@ugo Ts&hir%" (355A)# in his boo% 'ringing Te&hno-og" and Inno!ation into the 'oardroom
e:)-ains Management of Te&hno-og" -in%s 6ith engineering# s&ien&e# and management
dis&i)-ines to )-an# de!e-o)# and im)-ement te&hno-ogi&a- &a)abi-ities to sha)e and a&&om)-ish
the strategi& and o)erationa- obBe&ti!es of an organi7ation
3<
.
Sour&e2 0uro)ean Institute of Te&hno-og" + Inno!ation management
3<
(355A)#
5
The strategi& te&hno-og" management frame6or%s and )ro&ess &an he-) in understanding
e:isting te&hno-og" strateg" that has addressed the needs of )o6er distribution &om)anies#
business fun&tions. Te&hno-ogi&a- strategi& management has he-)ed identif"ing the strengths and
6ea%nesses of e:isting te&hno-og" s"stems in the organi7ation (e.g. &om)eten&e -e!e-#
su))ortCser!i&e -e!e-# re-ati!e )osition of te&hno-og" fun&tions in the organi7ation# et&.). The
degree e:isting in IT strateg" has )ro!ided dire&tion in a&hie!ing the ne6 business obBe&ti!es.
Fig. 8hite# Margaret et.a- The Management of Te&hno-og" + Inno!ation
3<
. 355=.
OBJECTIVES
The )resent stud" aims at e:amining the im)a&t of te&hno-og" ado)tion and diffusion on the
)erforman&e of )o6er distribution &om)anies in 1ationa- Ca)ita- Region (1CR). More
s)e&ifi&a--"# the main obBe&ti!es of the stud" are as fo--o6s2
4. To in!estigate )er&ei!ed barriers and asso&iated enab-ers for te&hno-og" management of
)o6er distribution &om)anies in 1CR.
3. To de!e-o) strategi& te&hno-og" management mode- for better use of te&hno-og" in
)o6er distribution &om)anies of 1CR.
6
>. To assess )o6er uti-ities in terms of te&hno-og" ado)tion + diffusion in 1ationa- Ca)ita-
Region.
4. To em)iri&a--" e!a-uate the status of te&hno-og" im)-ementation among the )o6er
distribution &om)anies b" de!e-o)ing a &om)rehensi!e inde:# !i7.# Po6er Distribution
Te&hno-og" Inde: (PDTI)
43
.
HYPOTHESIS
In order to a&hie!e the obBe&ti!es# the stud" assumes fo--o6ing main h")otheses2
@42 'arriers + 0nab-ers of te&hno-og" management ha!e no &orre-ation ado)tion + diffusion of
te&hno-ogies in Po6er distribution &om)anies in 1ationa- Ca)ita- Region.
@32 Po6er Distribution Te&hno-og" Inde: (PDTI) 6i-- ha!e no signifi&an&e as indi&ators of
te&hno-ogies used in )o6er distribution &om)anies.
@>2 There is no signifi&ant re-ationshi) bet6een ICT and automation te&hno-ogies in!estment
and )erforman&e of )o6er distribution &om)anies in 1ationa- Ca)ita- Region
@A2 There is no signifi&ant differen&e in te&hno-og" &urrent-" used a-so ado)tion + diffusion
among the e-e&tri& distribution &om)anies in 1ationa- Ca)ita- Region.
The intent here is to assemb-e the em)iri&a- e!iden&e to reBe&t some of the said
h")othesis.
LITERATURE REVIEW
The fo--o6ing )ro&ess is fo--o6ed for the -iterature re!ie62
7
Fig . Com)-ied b" Resear&her.
M P .u)ta(355=) et a-- em)iri&a--" assess the -e!e- of IT use in go!ernment organi7ations# and
stud" the ro-e of to) management# IT management# user satisfa&tion# organi7ationa- &u-ture# and
IT use through des&ri)ti!e and inferentia- statisti&s
45
.
Meeta Dasgu)ta (3544) tries to bring together different as)e&ts of te&hno-ogi&a- inno!ation and
te&hno-og" strateg" at 1orth De-hi Po6er /td# De-hi 6hi&h has ta%en !arious initiati!es to
turnaround the di-a)idated )o6er distribution industr" in India. It detai-s the !arious
te&hno-ogi&a- initiati!es ta%en b" the &om)an" to re!am) the )o6er distribution situation of the
&ountr"
49
.
@iroshi *ashi6a7a%i et.a-(3553) # 1e6 Te&hno-ogies for 0-e&tri& Po6er Distribution S"stems
dis&usses the inte--igent substations a))-"ing IT (information te&hno-og") and s"stem
&onfigurations aimed at high-s)eed &ommuni&ation. # 6ith the in&or)oration of needs for the
future inte--igent &ontro- of substations# )rote&tion# monitoring# and &ommuni&ation s"stems that
ha!e ad!antages in terms of high )erforman&e# fun&tiona- distribution# information-sharing and
integrated )o6er distribution management
4
.
*am-@oong Cheong # in his thesis on IT Strateg" for uti-ities did e:tensi!e stud" on e:isting IT
strategies 6ithin e-e&tri& uti-ities# most-" formu-ated 6ith the traditiona- mind-set of the
industria--age that fo&used )rimari-" on te&hno-og"# is inade?uate and ineffe&ti!e in dea-ing 6ith
8
toda"Ds IT 6hi&h has a broader im)-i&ation on an organi7ationDs business a&ti!ities. In order to
enhan&e the effe&ti!eness of future IT strateg"# a frame6or% that ado)ts a s"stem a))roa&h is
)ro)osed in this thesis
A
.
P.(.Cho)ade '.0.*ushare Dr. D...'harad6aB# Information Te&hno-og" So-ution for Po6er
Distribution S"stem Automation# gi!es the IT so-ution 6hi&h 6i-- enab-e the business o)eration
at the transa&tion -e!e- and im)ro!e the o!era-- ?ua-it" in De&ision Su))ort S"stem. Information
Te&hno-og" (IT) 6ou-d thus be&ome the foundation for sustainab-e reforms
3
.
R. P. .u)ta and S. C. Sri!asta!a (355=)# des&ribes the indigenous de!e-o)ment and
im)-ementation of a Po6er Distribution Automation s"stem at )i-ot -e!e- in Indian Institute of
Te&hno-og" (IIT) *an)ur# India. 0-e&tri& Po6er Distribution Automation (DA) s"stem is being
in&reasing-" ado)ted b" the e-e&tri& uti-ities to redu&e the o)erationa- )rob-ems of distribution
net6or%s
>
.
O-eg .u-i&h (3545)# Te&hno-ogi&a- and business &ha--enges of smart grids #is to re&ogni7e the
&ha--enges that Smart .rids are fa&ing# 6hi-e e:tinguishing the main dri!ing fa&tors for their
introdu&tion. a-so &o!ers )ossib-e )-a&e of e-e&tri&it" Aggregator Com)an" in the &urrent and
future e-e&tri&it" mar%ets. 'asi& fun&tions of an aggregator and )ossib-e re!enue sour&es a-ong
6ith demand res)onse feasibi-it" &a-&u-ations are re!ie6ed
<
.
Aurobinda 'asu# SuraBit 'anerBee# .autam 'anerBee(355<)# Redu&tion in T+D /osses in C0SC
b" IT based Sur!i--an&e fo&uses on !arious IT based initiati!es 6hi&h had -ed to redu&tion of
T+D -osses in *o-%ata
=
.
* ( Ra!ithran (4EEE)# Po6er s"stem of *era-a te&hno e&onomi& ana-"sis# ana-"ses the trends in
su))-" and demand !ariab-e affe&ting the )o6er s"stem and )o6er s"stem effi&ien&" of the state
in terms of -oad fa&tor # demand fa&tor transmission and distribution net6or% and tariff
stru&ture
F
.
CitiPo6er and Po6er&or Austra-ia (3543)# Annua- Re)ort9Information Te&hno-og" initiati!es in
3543 ref-e&ted the ongoing a-ignment 6ith the 'usinessG Dire&tions 354F Strateg". The 1et6or%
of the Future &om)onent 6as su))orted b" the de-i!er" of Phase One of the Distribution
Management S"stem. This mu-ti"ear underta%ing under)ins the s"stem su))ort ne&essar" to
su&&essfu--" o)erate an in&reasing-" &om)-e: e-e&tri&a- distribution net6or%. Phase T6o 6i--
de-i!er integration bet6een the .eogra)hi& Information S"stem and Su)er!isor" Contro- and
9
Data A&?uisition# ensuring users ha!e a&&ess to the most u)-to-date !ie6 of the net6or% mode-
!ia a &ommon s"stem. The Meter Outage 1otifi&ation initiati!e# uti-ising Ad!an&ed Metering
Infrastru&ture (AMI) meter information to de-i!er im)ro!ed &ustomer fau-t res)onse# has been
de!e-o)ed and tested for de)-o"ment in ear-" 354>. of meter data and e:)anded de)-o"ment of In
@ome Dis)-a"s b" retai-ers. Data 6arehousing and ana-"ti&s fun&tiona-it" &a)ab-e of managing
the data !o-umes inherent in an AMI en!ironment is being tested for de)-o"ment in the first
?uarter of 354>. The Dire&tions 354F Inno!ation )rogram has seen &ontinued IT su))ort 6ith the
e:)ansion of the .oog-e 0arth 0nter)rise !isua-i7ation )-atform and the de)-o"ment of business-
s)e&ifi& mobi-e a))-i&ations
3A
.
nited 0nerg" (354>)# a (i&torian )o6er distribution Com)an" in Me-bourne # in its Distribution
annua- P-anning Re)ort# e-aborates the &om)an" strateg" in effe&ti!e uti-i7ation of !arious
te&hno-ogies -i%e .IS#SAP#SCADA#AMI et& for better ser!i&es to the &ustomers and in&reasing
effi&ien&" of the organi7ation
3F
.
Robinson (354>) has effe&ti!e-" tries to gi!es the brief idea regarding the im)a&t of e-e&tri&it" on
e&onomi& status of )eo)-e in De-hi and effe&ti!eness of De-hi 0-e&tri&it" Regu-ator"
Commission (D0RC) regu-ation for annua-Cmu-ti"ear tariff rates &a-&u-ation
E
.
Hafar @usain et.a- ana-"7e te&hno-og" management )ra&ti&es of firms in the automobi-e industr"
in India. The &ases 6ere )re)ared using inter!ie6ing and obser!ation te&hni?ues. Profitabi-it"#
-i?uidit"# and turno!er ratio ana-"ses ha!e been &arried out to assess the firmsG finan&ia- hea-th.
In)ut from the ?uestionnaire sur!e" has been )resented to &om)are the )er&e)tion of the firmGs
)erforman&e &om)ared to industr" on se-e&t !ariab-es. The situationIa&torI)ro&essI-earningI
a&tionI)erforman&e (SAP-/AP) )aradigm 6as used to ana-"7e the &ases. /earning issues ha!e
been s"nthesi7ed
39.
Phi-i) Anderson(4EE>)# e:amines the &urrent status of management of te&hno-og" (MOT) as an
a&ademi& fie-d of stud"# and suggests 6hat s&ho-ars in the area must do to foster its inte--e&tua-
de!e-o)ment. Atta&%s on the fu77" definition of inno!ation and the -a&% of a )aradigm go!erning
the fie-d do not identif" 6hat must be done to rea-i7e )rogress. The fie-d re?uires 6ide-"
a&&e)ted e:em)-ars that )ermit a transition to )u77-e-so-!ing. 8ithout e:em)-ars 6e &annot
identif" anoma-ies# borro6 b" ana-og" from other fie-ds# or form a !ibrant resear&h &ommunit"
3E
.
10
Da!id# 'in Jie(355>)# &urrent status of# and future )-ans for# manufa&turing te&hno-og"
im)-ementation and initiati!es (su&h as &om)uter aided design# safet" im)ro!ement# ne6 )rodu&t
introdu&tion# and redu&ing &hangeo!er times). 8e ma%e &om)arisons 6ith other studies# in
)arti&u-ar in the S K 6here Chinese furniture im)orts are in&reasing-" !ie6ed as a &om)etiti!e
threat
>4
.
Pri"an%a *o%i-(355=)#
#
des&ribes about ."an .anga# e-.ram# and Communi&ation Information
Center (CIC) )roBe&ts b" indi!idua- SAP-/AP ana-"sis and SAP-/AP ana-"sis of a-- together.
The" use different te&hno-ogies for the im)-ementation and resu-t 6i-- sho6 the &hange in things
due to this ra)id &hange of te&hno-og"
>A
.
PROBLEM SATEMENT
Distribution -osses in 0uro)ean nations -i%e Fin-and are as -o6 as >-A; and in India it &an be
u)to F5;.
9E
This uni?ue &ontrast as the distribution net6or%s in India are often marred into
number of bott-e ne&%s and most-" -oss ma%ing due to )oor monitoring of distribution -ines# -a&%
of te&hno-ogi&a- based management of uti-it" based net6or% and s"stem.
8ith -arge amount of e-e&tri&it" no6 being hand-ed b" the )o6er uti-ities# 4; redu&tion in
AT+C -osses 6ou-d )ro!ide substantia- finan&ia- benefits to the uti-ities. To rea-i7e the benefits#
s"stemati& a))roa&h to redu&e &ommer&ia- and te&hni&a- -osses 6ou-d be ne&essar". The
redu&tion in &ommer&ia- -osses &an be a&hie!ed b" im)ro!ing bi--ing effi&ien&" b" in!estment
of IT in uti-it" 6hi&h he-)s in better bi--ing and thus more &ash inf-o6s to the uti-it".
The same has been sho6n in the Po6er /oss Ma) be-o6.
11
Sour&e2 FL 45-44 Data# Sate 6ise sate annua- energ" &onsum)tion.
/ot of 6or% has been done re-ated to te&hno-og" and IT for other industries but not mu&h has
been done 6ith s)e&ifi& to )o6er uti-ities in India. Man" )ub-ished )a)ers ha!e re&ommended
that uti-ities formu-ate a -ong term IT strateg" to e:)-oit the fu-- )otentia- of the te&hno-og" in
order to &onfront the &ha--enges ahead.. @o6e!er# -itt-e has been said about the effe&ti!eness of
the strateg".
'ut
Is IT strateg" an effe&ti!e too-M
8hat is the state-of-the-)ra&ti&e of te&hno-og" and strateg" toda"M
8hat are the im)ortant &onsiderations of an IT strateg"M
@o6 te&hno-og" &an be effe&ti!e too- in business transformation for )o6er uti-itiesM
The endea!our is to find an a))ro)riate res)onse to these ?uestions 6ith em)iri&a- e!iden&e.
12
METHODOLOGY
Research Area: The resear&h is intended to be &arried out in )o6er distribution &om)anies in
1ationa- Ca)ita- Region 6hi&h in&-udes 1orth De-hi Po6er /imited# 'S0S# Pas&himan&ha-
(id"ut (itran 1igam /td.,Da%shin @ar"ana 'iB-i (itran 1igam /imited.
Research Design
Considering the nature of resear&h obBe&ti!es# ?ua-itati!e as 6e-- as ?uantitati!e too-s of resear&h
6i-- be a))-i&ab-e. Therefore# a mi:ed methodo-og" 6i-- be used. The stud" is ?ua-itati!e in
nature be&ause a )riori &ondu&t of )ersona- inter!ie6s from em)-o"ees at different -e!e- of
mentioned )o6er distribution &om)anies in 1ationa- &a)ita- Region 6i-- he-) in gaining
interesting insights. The initia- &ondu&t of ?ua-itati!e a))roa&h 6i-- be uti-i7ed in )re)aring
stru&tured ?uestionnaire. The !ariab-es on&e defined 6i-- be integrated 6ith ?uestionnaire and
inter!ie6 insight a-so se&ondar" sour&es of data and then ?uantitati!e methods of resear&h 6i--
be a))-ied to test the h")otheses.
The Pro)osed Po6er Distribution Te&hno-og" Inde: 6hi&h has been dis&ussed in the obBe&ti!e
6i-- &om)rise of
Po6er ti-it" 8ebsite Assessment Inde:2 The )o6er distribution &om)an" 6ebsite assessment
inde: 6i-- &o!er !ariab-es. Some of them are as fo--o6s2
Variables
Poer U!ili!"
Websi!e Assess#e$!
I$%e& 'PUWAI(
Accessibility
Speed
Web Quality
Contents Quality
Customer Related Application
1ote2 (ariab-es identified + grou)ed b" resear&her
Te&hno-og" Im)-ementation Inde:. The te&hno-og" im)-ementation inde: 6i-- &o!er to
6hat e:tend the )o6er distribution &om)an" has ado)ted !arious te&hno-ogies and in
6hat form the" ha!e been used. The im)-ementation -e!e-s of te&hno-ogies used in )o6er
distribution se&tor 6i-- be a&&essed.
Consumer Te&hno-og" Assessment Inde:2 The &onsumer Te&hno-og" assessment inde:
6i-- &o!er !ariab-es su&h as2
13
Variables
Consumer
Technology
Assessment Index
In 6hat form &onsumers are using te&hno-og"
)ro!ided b" uti-it"
se of te&hno-og" for )a"ment o)tions.
se of te&hno-og" for &om)-ains
1ote2 (ariab-es identified + grou)ed b" resear&herN
Pro)osed (ariab-es used for Ana-"sing Performan&e of Po6er Distribution Co.
Per)or#a$*e I$%i*a!ors a$% Variables+
Perormance
Indicators Variables
!inancial Position !inancial Parameters
AT"C #osses AT" C losses o $iscom
Income %arnings
&ar'et Positioning Ran'ing by &inistry o Po(er
A(ards " Recognition

Rating by other agencies li'e CRISI#, World
)an'
#abour " %iciency *umber o %mployees
)usiness Per %mployee
Proit Per %mployee
Sources of data
6' Primary Data9 The maBor sour&e of )rimar" data# therefore# is the )arti&i)ant obser!ation.
Fe6 Dis&ussion and inter!ie6s 6ere &ondu&ted during the resear&h among the em)-o"ees of
)o6er distribution &om)anies engaged. The inter!ie6s 6i-- be based on unstru&tured# semi-
stru&tured and o)en-endedC&-ose ended ?uestionnaire (sam)-e ?uestionnaire is atta&hed in
Anne:ure A). These inter!ie6s 6i-- he-) in identif"ing the )ositi!e im)a&t of &u-ture# )h"si&a-
en!ironment of organi7ation# manageria- f-e:ibi-it" and the em)-o"eeGs )s"&ho-og" on
organi7ation )erforman&e. This a-so ga!e an insight of the obsta&-es fa&ed b" the 6or% for&e in
organi7ation. The )rofi-e of the res)ondents 6ho 6i-- be from different )o6er distribution
&om)anies 6i-- from !arious -e!e- right from Bunior management to senior management. The
resear&her )-ans to gather information from ?uestionnaire from Bunior managements (sam)-e si7e
6ou-d be 3F ->5 a))ro:) and to &ondu&t inter!ie6s 6ith senior management em)-o"ees ( sam)-e
si7e 6ou-d be 3-> a))ro:) of the )o6er distribution &om)anies.
14
The stud" 6i-- tr" &o!ering different t")es of &onsumers i.e. /T + @T &onsumers 6hi&h are
main-" t6o different t")es of &onsumers in )o6er Distribution Com)an". The sam)-e si7e of
&onsumers in&-uding /T + @T 6i-- be 355 a))ro:imate-".
(' Secondary data- Se&ondar" data 6hi&h 6i-- be used for resear&h 6i-- be obtained from
!arious sour&es su&h as2 .o!ernment Pub-i&ations -i%e re)orts of ministr" of )o6er# R-APDRP#
status # 6or-d ban% re)orts Industria- dire&tories# 'oo%s# )eriodi&a-s + Bourna-s and
PhD Thesis of resear&her 6or% done ear-ier in this fie-d.
Data Analysis
The resear&her intends to use !arious strategi& te&hno-og" managementGs frame6or%s -i%e SAP
/AP. SAP-/AP )aradigm is basis of in?uir" in management (Sushi-# 4EE=) 6hi&h is e?ua--"
a))-i&ab-e in )o6er distribution uti-it". It &om)rises of three basi& e-ements i.e. Situation# A&tor
and Pro&ess. A Situation is to be dea-t 6ith b" an a&tor or grou) of a&tors b" means of )ro&esses.
The situation for different a&tors &an be different (Sushi-# 3555)# 6hereas )ro&ess for one a&tor
ma" be situation for other.
The resear&her intends at using !arious other strategi& management too-s -i%e S8OT Ana-"sis#
Root Cause Ana-"sis to get the insight of te&hno-ogi&a- im)a&t on these )o6er distribution
&om)anies and de!e-o)ing strategi& te&hno-og" mode- for )o6er distribution &om)anies in India.
(arious statisti&a- too-s sha-- be used in&-uding2 t-test# A1O(A# Corre-ation + Regression#
Fa&tor test et& in order to find signifi&an&e of the resu-ts and estab-ish the re-ation bet6een the
enab-ers and )er&ei!ed barriers in te&hno-og" management and use &ommuni&ation te&hno-ogies
in )o6er distribution &om)anies in nationa- &a)ita- region .
15
RELEVANCE OF PROJECTED FINDINGS
The resu-t and findings of the )ro)osed resear&h 6i-- he-) in strategi& management of
te&hno-ogies for e-e&tri& uti-ities The e-e&tri& uti-ities &an ado)t the mode- for better ado)tion of
the te&hno-ogies and better diffusion in the organi7ation.
CHALLENGES AND THEIR ADDRESAL
Ma%ing Initia- Conta&t and .aining a&&ess of offi&ia-s of Po6er Dis&oms.
Prob-ems of Data Co--e&tion
Data &o--e&tion for the stud" 6ent through se!era- but diffi&u-t )ro&esses. Resear&hers fa&e -ot of
diffi&u-ties in &o--e&ting data both from )rimar" and se&ondar" sour&es.
A&&ess to Do&umentsCInformation Sour&es of the Po6er Distribution &om)anies. Man" time
)o6er distributions are 6i--ing to share eas" man" of the information 6hi&h is re?uired to &arr"
out resear&h.
PROPOSED TIME FRAMES FOR COMPLETION FOR THE MAJOR MILETONES
The o!era-- duration of resear&h 6i-- be A "ears and the brea%-u) of !arious a&ti!ities
has been de)i&ted in Tab-e be-o6
Time-frame of the research
Semester (designated by month of commencement and year)

Jul-
13
Jan-
14
Jul-
14
Jan-
15
Jul-
15
Jan-
16
Jul-
16
Jan-
17
Jul-
17
ourse !or"
#iterature $e%ie!
&roblem
'dentification
(ethodology
)e%elo*ment

)ata ollection
)ata +nalysis
Thesis ,riting
16

AC,NOWLEDGMENTS
The Bourne" of m" resear&h 6hi&h started 6ith ICFAI $har%hand has been e:&iting# &ha--enging
and no!e- e:)erien&e for me# ta%ing time out from he&ti& dai-" offi&e 6or%s and fami-"
res)onsibi-ities. 'ut the on-" )ro)e--ing for&e 6hi&h fostered m" s)irit for resear&h 6as m"
)assion to &ontribute to fie-d of te&hno-og" management and edu&ation.
I# therefore ta%e this o))ortunit" to e:tend m" heartfe-t gratitude to our Resear&h su)er!isor Dr.
(i)in *hurana 6ho re-ent-ess-" guided# en&ouraged and su))orted me in )ro!iding the right )ath
%no6ing m" s%i--s and )ro!iding right &ourse 6hi&h has he-)ed me a -ot . I 6ou-d a-so 6ant to
e:)ress m" sin&ere than%s to Dr (i)in *hurana for )ro!iding me 6ith a-- %inds of stud" materia-
for &ourse 6or% and es)e&ia--" a-igning m" &ourse 6or%s 6ith that of IIT De-hi.
I 6ou-d a-so -i%e to than% and ni!ersit" Resear&h .uide Prof O.R.S.Rao# for &onstant-"
ins)iring and moti!ating me and )ro!iding the right dire&tion 6here!er it 6as needed.
M" a&%no6-edgment 6ou-d be in&om)-ete 6ithout m" sin&ere than%s to Dr. S6ain for &onstant-"
guiding me.
R$&$R$NC$S
4. @iroshi *ashi6a7a%i# Ta%a"u%i 8a%ida# Masa%a7u Sato# Lasuo Sato# 1e6 Te&hno-ogies
for 0-e&tri& Po6er Distribution S"stems (3553).
3. P.(.Cho)ade '.0.*ushare Dr. D...'harad6aB# Information Te&hno-og" So-ution for
Po6er Distribution S"stem Automation.
>. R. P. .u)ta and S. C. Sri!asta!a # Te&hno-og" De!e-o)ment + Im)-ementation for Po6er
Distribution S"stem Automation S"stem(355=).
A. *am-@oong Cheong # IT Strateg" for 0-e&tri& ti-ities- A Frame6or% to6ards
0ffe&ti!eness (4EEE).
F. * ( Ra!ithran# Po6er s"stem of *era-a te&hno e&onomi& ana-"sis(4EEE).
17
<. O-eg .u-i&h # Te&hno-ogi&a- and business &ha--enges of smart grids(3545).
=. Aurobinda 'asu# SuraBit 'anerBee# .autam 'anerBee# Redu&tion in T+D /osses in C0SC
b" IT based Sur!ei--an&e (355<).
9. Ministr" of Po6er Re)ort2 Te&hno-og" enab-ing the transformation of Po6er
Distribution# 1andan 1i-e%ani (3559).
E. Robinson# 0&onomi& and Finan&ia- Ana-"sis of 0-e&tri&it" in De-hi (354>).
45. M P .u)ta# Shi!raB *anungo# RaBesh *umar# and . P Sahu # A Stud" of Information
Te&hno-og" 0ffe&ti!eness in Se-e&t .o!ernment Organi7ations in India(355=)
44. (anita AhuBa(355=)# IT 0nhan&ed Communi&ation Proto&o- for 'ui-ding ProBe&t
Management b" sma-- + Medium 0nter)rises in Indian Constru&tion Industr"(355=).
43. S. T. Suru-i!e-# A Stud" on the im)a&t of te&hno-og" on the )erforman&e of Indian
'an%ing Industr" (3545).
4>. ABe"a $ha# A stud" on the ro-e of information te&hno-og" in mar%eting )harma&euti&a-
)rodu&ts (355F).
4A. Pi"ush .os6ami# A statisti&a- ana-"sis + Com)arati!e stud" of modern te&hno-og" 6ith
im)a&ts on human resour&e de!e-o)ment in )ub-i& se&tor ban%s (3545).
4F. 8i--iam.F.@ami-ton# The d"nami&s of te&hno-og" + Strateg"(4EE5).
4<. 'et7# Frederi&%. Strategi& te&hno-og" management. 1e6 Lor%2 M&.ra6-@i--# 4EE>. .
4=. ChatterBee# Sheshadri # and RanBan Chaoudhar". OA S"stem Theoreti& Ana-"sis of ITCIS
Outsour&ing2 Case 'ased A))roa&h.O $ourna- of Mode-ing and Simu-ation of S"stems
(o-.4.3 (3545)2 4>4-4A>. .
49. Dasgu)ta# Meeta. O0nab-ing e:&e--en&e in o)erations through te&hno-ogi&a- inno!ation.O
0merging Mar%ets Case Studies Co--e&tion 4.3 (3544)2 4-33. .
4E. @erstatt# Corne-ius. Management of te&hno-og" and inno!ation in $a)an. 'er-in2
18
S)ringer# 355<. .
35. *ha-i-# Tare% M.# and Ra!i Shan%ar. Management of te&hno-og"2 the %e" to
&om)etiti!eness and 6ea-th &reation.. 1e6 Lor%2 M&.ra6-@i-- Pub-ishing Com)an"#
3555.
34. S&hi--ing# # M.. Strategi& Management of Te&hno-ogi&a- Inno!ation. 1e6 De-hi2
M&.ra6-@i--# 355F. .
33. Tesar# .eorge# Ste!en 8 Anderson# Sibdas .hosh# and Tom 'ramors%i. Strategi&
Te&hno-og" Management.. /ondon2 Im)eria- Co--ege Press# 3559.
3>. 8hite# Margaret. A. and .arr".D. 'ruton. 43. The Management of Te&hno-og" +
Inno!ation. 355=. Re. 1e6 De-hi2 Cengage /earning# 3544.
3A. CitiPo6er and Po6er&or Austra-ia (3543)#Austra-ian )o6er distribution &om)an" Annua-
Re)ort.
3F. nited 0nerg" (354>)# a (i&torian )o6er distribution Com)an"# Distribution annua-
P-anning Re)ort.
3<. 0uro)ean Institute of Te&hno-og" + Inno!ation management (355A)#'ringing
Te&hno-og" and Inno!ation into the 'oardroom
3=. @usain# Hafar# and R.d Patha%. OA te&hno-og" management )ers)e&ti!e on &o--aborations
in the Indian automobi-e industr"2 a &ase stud".O $ourna- of 0ngineering and Te&hno-og"
Management 4E.3 (3553)2 4<=-354.
39. Hafar @usain a, Sushi- b# R.D. Patha%# A te&hno-og" management )ers)e&ti!e on
&o--aborations in the Indian automobi-e industr"# $ourna- of 0ngineering + Te&hno-og"
Management. a &ase stud".3553.
29. Philip Anderson , To6ard e:em)-ar" resear&h in the management of te&hno-og"-An
introdu&tor" essa"# $ourna- of 0ngineering + Te&hno-og" Management4EE>.
19
30. Sh-omoPMaita-#PD.P(.PR.PSeshadri# Inno!ation Management- Strategies # &on&e)t +
too-s for gro6th + )rofit.
31. David, Bin Xie, A Sur!e" of Manufa&turing Strateg" and Te&hno-og" in the Chinese
Furniture Industr" (2003).
>3. Sushi-# (3554)# QSAP I /AP Frame6or%#R .-oba- $ourna- of F-e:ib-e S"stems
Management# (o-. 3# 1o. 4# )). F4-FF
>>. Sushi- (4EE=)# SSF-e:ib-e s"stems management2 an e!o-!ing )aradigmDD# S"stems Resear&h
and 'eha!ioura- S&ien&e# (o-. 4A 1o. A# )). 3FE-=F.
>A. Pri"an%a %o%i- #RSAP-/AP Ana-"sis2 ."an .anga# 0-.ram and Communi&ation
Information Centers (CIC)R# Com)uter So&iet" of India(355=).
>F. htt)2CC666.georgia)o6er.&omCabout-usCfa&ts-and-finan&ia-sC
><. htt)2CC666.ene-.&omCen-.'Cdo&Cre)ortP3543Cannua-Pre)ortPene-P3543.)df
>=. 8OR/D 'A1* P'/ICATIO1# 8OR/D D0(0/OPM01T I1DICATORS.
20
ANNE-URE A.
SAMP/0 ,0STIO11AIR02
The resear&her intends to design ?uestionnaire to find from em)-o"ees the te&hno-og"
im)-ementation in the )o6er distribution uti-it" and se&ond-" from the &onsumers both /o6
Tension (/T) and @igh Tension (@T) &onsumers on their )er&e)tion on usage of information and
automation te&hno-ogies in the )o6er distribution uti-it". The sam)-e ?uestionnaire is as fo--o6s2
R%SP+*$%*TS PR+!I#%,
-ears o Wor' %xperience,
$epartment,
*ame o +rgani.ation,
S%CTI+* /
%nablers that (ould increase %ecti0e Adoption " $iusion o Technology
%nablers that (ould increase %ecti0e Adoption " $iusion o Technology

Strongly
$isagree
*eutral
Strongly
Agree
/ 1 2 3 4
Te*/$olo0" base% E$ablers
!ocus on indigenous de0eloped
sot(are solutions speciic to utility
needs5

Sot(are to be user riendly
6se o technology (ill ma'e their (or'
easier

6se o technology (ill sa0e their time5


I$)ras!r1*!1re Base% E$ablers
Strong IT Support Team
Impro0ement o IT Inrastructure

C1l!1ral Rela!e% E$ablers
21
Incenti0es 7encouragement or use o
Technology5

Creating conditions (here one eels
use o technology is need o day5
6ser acceptance by seniors
Induce in their mind that uses
technology their comort le0el (ill
increase5
Increase dependency o distribution
system on technology
Or0a$isa!io$ Ma$a0e#e$! E$ablers
+rgani.ation Structure to be
reengineered or better use o
Technology

Senior &anagement should create
en0ironment or eecti0e adoption o
Technology

Attention to be gi0en to associated
managerial issues (hile conducting
technical implementation

Regular %0aluation o progress o
adoption o Technology

6se o sot(are generated reports
rom technology to ma'e in practise by
0arious depts5

I$%1s!r" Rela!e% E$ablers
%ncouragement rom Regulator in orm o
Incenti0e
Technology training to be more accessible
" less costly
Widespread Adoption o Technology in
Po(er $istribution Co5
Collaboration bet(een research " practise

22
S%CTI+* 1
Percei0ed )arriers or %ecti0e Adoption " $iusion o Technology
Percei0ed )arriers or %ecti0e Adoption " $iusion o Technology

S!ro$0l"
Disa0ree
Ne1!ral S!ro$0l" A0ree
/ 1 2 3 4
Te*/$olo0" base% barriers
Cost o Technology
!ear o Security " Pri0acy o $ata
6nderstanding o Technology " ability
to implement

Reliability 8 (ill it continue to pro0ide
0alue

#ac' o A(areness o )eneit

I$)ras!r1*!1re Base% Barriers
Poor
#A* Connecti0ity
Insuicient )and(idth

C1l!1ral rela!e% Barriers
Resistance to learning ne( technology
Wor' stress7o0erload
6ser acceptance
Time to ma'e changes and ad9ust
Resistance to learning ne( technology
Comort le0el 8 eect o disruption
Social implications 8 changes in
collaboration communication styles

Or0a$isa!io$ Ma$a0e#e$!
#ac' o leadership7
Support o Senior &anagement or
Inno0ation

)udgetary priorities
$iiculty7a0ailability7time or training

23
S%CTI+* 2
Assessment o types o Technology 6sed in 6tility
Assessment o types o Technology 6sed in 6tility
Yes No
No!
S1re Re#ar2s
Which type o meter does utility has
%lectronic 7&echanical

$oes the utility has online system or
energy audit

SCA$A Technology used in $iscom at
:rid #e0el

SCA$A Technology used in $iscom at
!eeder #e0el

$oes $iscom has ad0anced &etereing
Inrastructure implemented at %;V le0el

$oes $iscom has ad0anced &etereing
Inrastructure implemented at $T le0el

Are grid operations manual<
$oes the discom has implemented
Automated &eter reading<

;as discom implemented SAP or assets
&anagement <

;as discom implemented geospatial
technologies =:IS> <

;as discom implemented +utage
&anagement =+&S> System and
complaint management system or
addresses o complains <

;as discom using energy trading module
or po(er purchase and other regulatory
issues<

$oes disom used technologies or any
particular sot(are or load orecasting <

$oes pro0ide acility o automated
payment 'ios' or consumers<

Customer Inormation System
Call Centre
$istribution &anagement System
24
$oes discom has analytics department
and to (hat extend does it used analytics
or 0arious decision ma'ing<

$oes $iscom is implementing R? AP$RP
reorms as per go0t o India initiati0e<

25