Sei sulla pagina 1di 27

The approach which was instilled in the principles of mass production, organization of work, simple

work skills and supervisory managerial skills is termed as.

The scientific management approach

Craft system

Human relations

organisational behaviour
Question 2
The famous study undertaken by US social scientist Elton Mayo and Fritz Roethlisberger at the
Western Electrics plant in Chicago is known as:

The scientific study

The behavioural studies

The Hawthorne Studies

The Organisational studies
Question 3
HRM is more _________ whereas Personnel Management is slightly narrow.




Question 4
____________is a written record of the duties, responsibilities and conditions of the job.


Skills Inventory

Job analysis

Job Description
Question 5
In this method of training, an effort is made to expose participants to concepts and theories, basic
principles, and pure and applied knowledge in any subject area.

Experiential Methods

Knowledge based Methods

Simulation Methods

Question 6
In ___________ the philosophy is more based on stick approach rather than carrott approach.

Human Resource Planning


Human Resource development

Personnel management
Question 7
The Apprentices Act was passed in ________




Question 8
Which of the following may be related to forecasting manpower requirements?

Mathematical projections

Job vacancy Advertisements


Question 9
The HR planning at the National Level is generally done by __________ .




Question 10
__________ contains data about each employees skills abilities work preferences etc.



Skills inventory

Appraisal Form
Question 11
Minimum Wages Act was passed in which year




Question 12
Which of the following is Not an external source of Recruitment?



Employment Agencies

Employee Referrals
Question 13
____________ examination may protect the company against unwarranted claims under workers
compensation laws.




Question 14
The term Training indicated any process by which the aptitudes skills and abilities of employees to
perform specific jobs are ___________




Question 15
Organizational growth needs to be meshed with the _____________growth.




Question 16
The human relations is an outcome of the famous study. The study is known as:

Organizational study

The management study

Scientific study

The Hawthorne study
Question 17
Human resource planning is essential because of frequent____


Labour turnover

Employee training

Com petition
Question 18
The process by which a management determines how an organization should move from its current
manpower position to its desired manpower position is:

Human resource management

Human resource planning

Perlormance appraisal

Question 19
The best medium to reach a large audience for the process of recruitment is :

Casual applicants


Employee referrals

Employment agencies
Question 20
Problem solving skills are more related to ______________activities



Decision making

Question 21
In this category the emphasis is on achieving through group processes and dynamics.


Case study


Lecture Method
Question 22
__________ is one of the acceptable method for obtaining feedback in training.

Structured Interview

Performance after Training

Improvement after Training

Employee Turnover Rate
Question 23
Who is associated with the Factor Comparison Method?


R. Hoppock

E.N. Hay

Question 24
This method is generally used to collect employee opinions about the factors which affect morale and
their effect on personnel objectives.

Interview Method

The Questionnaire Method


Focus Group
Question 25
Which method is best suited to adjust short term fluctuations?

Contractual staffing

Voluntary Organisation


Employment agencies
Question 26
The process by which the aptitudes, skills and abilities of employees to perform specific jobs are
increased is termed as:




Question 27
These theories often portray great leaders as heroic, mythical, and destined to rise to leadership when

Relationship Theories

Management Theories

Great Man Theories.

Participative Theories
Question 28
Companies are designing ________ programs to increase employee productivity, control attrition,
prevent job burnout and obsolescence, and improve the quality of employees work lives.

Employee growth



Question 29
The word dynamics, is derived from a Greek word which means:




Question 30
___________is an outside third party who is brought in to settle a dispute, and he or she has the
authority to make a decision.


An arbitrator


Legal Expert
Question 31
Theory X and Theory Y is proposed by:




Question 32
This method is generally used to collect employee opinions about the factors which affect morale and
their effect on personnel objectives.

Interview Method

The Questionnaire Method


Focus Group
Question 33
This method depends upon recognition that there are differences in the levels of duties,
responsibilities and skills required for the performance of different jobs.What method is being talked
about here?

Point Method

Grade Description Method

Time Span Method

Ranking Method
Question 34
Need Hierarchy Theory is propounded by:




Question 35
The term ____is commonly used for those employees whose pay is calculated according to the
number of hours worked.




Question 36
In India, wages are classified as 3 types, identify the non-applicable one from the list given below.

Minimum wage

Collective Wage

Fair wage; and

Living wage

Question 1
_________indicates the specific duties to be performed by the worker and the circumstances under
which these duties are to be performed.

Job Descriptions

Job Specifications


Job analysis
Question 2
The practice in which senior executives periodically review their top executives and those in the next-
lower level to determine several backups for each senior or key position in the firm is termed as:

Performance appraisal

Succession planning

Management development

Question 3
State True or False: I .Human Resource Management focus is proactive in nature and pays attention
to employee satisfaction. 2. The Personnel Management philosophy is relied on the Theory X

Statement 1 is false and statement 2 is false

Statement 1 is true and statement 2 is false

Statement 1 is false and statement 2 is true

Statement I is True and statement 2 is True
Question 4
Incentive systems proposed by Kautilya are:

Saama, daana, danda, maya

Sarasa- saama- daana- bheda- danda- catura

Shreni- Saama- Bheda-danda- catura

Question 5
The following four steps for HR planning are being given by Wickstrom.

1. Job Analysis 2. Recruitment 3. Selection 4. Induction.

1. Forecasting 2. Making an inventory of present manpower resources 3.
Anticipating manpower problems 4. Planning.

1. Analysis 2. Projecting 3. Hiring 4. Retaining.

1. Planning 2. Directing 3. Controlling 4. Implementing
Question 6
The two sources of recruitment are:

Newspaper and Consultants

Campus and Employment Exchange

Transfer and References

Internal and External
Question 7
To carry on its work each organization needs personnel with the __________ , ______________

Age, Experience

Knowledge, Skill

Age, Recommendation

Reference, Experience
Question 8
State True or False: 1.The Organizational Sciences approach to human resources management has
brought the focus to the scientific process within organizations that can impact employee experience,
and less on just the individual. 2. The Scientific Managementapproach was a key part of the industrial
revolution typical of the nineteenth and early twentieth century Select the correct option:

1 is True and 2 is True

1 is False and 2 is False

1 is True and 2 is False

1 is False and 2 is False
Question 9
___________ and ____________are associated with the Hawthorne studies.

Dale Yoder and Henemen

Elton Mayo and F.J. Roethlis Berger

Maslow and Herzberg

Taylor and Smith
Question 10
A Human Relations program represents an attempt at improving employee ___________ and
________through an improved three way communication.

Pay and Bonus

Working hour and Attendance

Morale and Motivation

Commitment and Tenure
Question 11
The industrial relations activity of a personnel officer includes ___________

Recruiting , interviewing

Grievance handling , contract Negotiations

Transfer, Termination

Leadership, motivation
Question 12
Inequality is good; everyone has a place; some are high, some are low Most people should be
dependent on a leader, The powerful are entitled to privileges, and The powerful should yield their
power According to Dutch scientist, Geert Hofstede model these are the characteristics of which
dimension?Select the correct option

Uncertainty Avoidance


Power distance

Question 13
A Job Analysis record includes the preparation of _________ and __________.

Role and Task

KRA and Appraisal

Job Description , Job specification

Training Needs and Application Blank
Question 14
State true or false 1. Each organization needs competent staff with the necessary qualifications, skills,
knowledge, work experience and aptitude to perform work. 2. Manpower planning is also needed in
order to identify an organizations need to reduce its workforce Select the correct option

1 is True,2 is False

1 is False, 2 is True

1 is True. 2 is True

1 is False, 2 is False
Question 15
State True or False: 1. According to the Factory Act of 1881 Workers employed in the factories were
allowed a week off-day and provisions were made for supervision, quality and hours of work. 2. The
Factory Act of 1881 established the minimum age of children for employment to be 15 years and the
maximum working hours for them to not exceed 9 hours a day and only in the day-shift. Select the
correct option

Statement 1 is true and statement 2 is True

Statement 1 is False and statement 2 is False

Statement 1 is true and statement 2 is false

Statement I is False and statement 2 is True
Question 16
The direct methods to analysis organization climate include ___________, ____________.

Turnover, Absenteeism, Low morale data

Observation, Use of questionnaires interviews

Appraisal, Evaluation, Performance

Feedback, Training, SWOT analysis
Question 17
i. ______ this process focuses on the planning part for the manpower requirements. ii. ______ in this
process, the implementation of the manpower plans and execution takes place.Select the correct

1. Recruitment and Selection, 2. Human resource planning

1 .Human resource planning ,2.Recruitment and Selection

1. Human resource planning,2.Orientation

1 .Orientation,2.Recrutiment
Question 18
1 .To give an overview of the organization 2.To inform Organization Vision / Mission and Objectives
statement, its structure and hierarchy 3. To give an overview of the HR policies and processes and
introduction to the Facilities team, IT team and other relevant teams per the location of
joining.Following are objectives of:Select the correct option:




Question 19
The Thayer and McGhee model has following three factors.

Financial, Political, Social analysis

Organization, Task, Man analysis

Quality, Production, operation analysis

Markovian, Ratio, Trend analysis
Question 20
Wage Boards: The boards are appointed by the Government and usually consist of seven members

three representatives of management, two of labour, one independent member and a

two representatives of management, two of labour, two independent members
and a chairman.

Three representatives of management, Three of labour, and a chairman

Four representatives of management, two of labour and a chairman
Question 21
The National Commission of Labour states that complaints affecting one or more individual workers in
respect of their wage payments, overtime, leave, __________, __________seniority, work
assignment, and discharges would constitute grievances.

Appointment, Dismissal

transfer, promotion

Pay, Promotion

Incentive, Punishment
Question 22
Ramesh is conducting an interview for hiring the Sales Executive for his organization. He needs to
know about the personality of the person. What method he may use:

Physical Examination

Reference Check

Psychological Test

Depth Interview
Question 23
State True or False: 1. the Mines Act, 1952, empowers the Government to specify employment of
welfare officer/officers 2. Under the Factories Act, 1948, employers had to employ a Welfare Officer in
a factory employing 500 or more workers. 3. Oppression and poor working conditions prevailed in all
industries and intensified in the tea estates this prevailed till the enactment of the Factory Act of 1881
4. Under the Factories Act, 1948, employers had to employ a Welfare Officer in a factory employing
1000 or more workersSelect the correct option

only 1 is true

onIy 1,2 & 3 are true

only 4 is true

only 1,3 & 4 are true
Question 24
Match the profession with correct varna according to the varna shram (a) Fighting (i) Brahmins (b)
Manual work (ii) kshatriyas (c) Trade and Business (iii) shudras (d) Teaching (iv) vaishyasChoose
correct option:

(i) a , (ii) b , (iii) d , (iv) c

(ii) a, (i) b , (iv) d , (iii) c

(i) d, (ii) a , (iii) b , (iv) c

(iv) a , (ii) c , (iii) a , (I) b
Question 25
Following are the steps of Grievance handling; they are not given in proper sequence. I. Analyze and
divide II. Follow up Ill. Receive and define the nature of the dissatisfaction IV. Get the facts V. Apply
the answer Choose the correct sequence from the options given below.

V, ii, iv, iii, I

iii, iv, i, v ,ii

i. iii. iv. ii. V

i. ii. v. iv. Iii
Question 26
Veer Bhanu Rathore is the Manager in Power Pumps,a manufacturing unit. There are around 50
employees in the unit ,which he is heading.He is always botheredabout completing the manufacturing
targets on time. He also proposes and assures certain financial rewards on timly completion of work.
But at the same ime he is quite strict while dealing with employees and often punishes if the work
completion is hampered. He is a believer of Theory X of Douglas McGregor. Identify the managerial
style of Veer Bhanu Rathore.

The country club style (1, 9)

The impoverished style(1, 1)

The team style (9, 9)

The produce or perish style (9, 1)
Question 27
High Horizons is a manufacturing Unit dealing with the manufacturing of car accessories. Currently it
is not doing well because of tuff market competition and there are financial crisis also. The Manager
Mr. R. Menon is worried because of decreasing interest of employees and low productivity. What
steps he could take to improve the situation.

Introduce Monetary Incentives

Reduce the employee strength to cut costs

Introduce certain recognition Programmes to improve Employee Morale

Suggest the management to sell of the unit
Question 28
There was a large scale expansion of the trade union movement after the Second World War -
especially after the independence. There existed four-fold reasons for this rapid growth. These were
as follows:(1)
______________________________________________________________________, (2) the
development of three more central labour organizations and the competition among them, (3) the
labour policy of the Government based on adjudication rather than collective bargaining, and (4) The
growth of the spirit of trade unionism among the workers.Identify the correct missing reason.

Demand of goods increased and led to industrial growth

People got united during the process of attaining independence

) Establishment of International Labour Organization

the cumulative impact of the acute economic distress stemming from war
conditions and the removal of the war-time restrictions on strikes
Question 29
HR masters is an agency engaged in employee performance Appraisal. Recently it has got an
assignment from Quick Retail. The requirements are:1) Giving the best picture of performance2)
Maintain the confidentiality 3) Keeping the named of appraisers anonymous 4) Requires a subjective
feedback and comments Choose the correct opinion:

Management by objectives


Paired comparison

360 degree Appraisal
Question 30
Rajeev is a content developer for e-learning solutions company. He has been working there for past 5
years and has done well in different projects. But since past 5 years and has done well in different
projects. But since past few months, he has displayed certain different behaviours.1) He reacted badly
in the meeting when a new responsibility was given to him. 2) He often comes late to office 3) He is
forwarding his resume to Recruiters 4) He continuously complains about the working conditionsWhat
does this indicate?

Rajeev is highly motivated

He want promotion

He is not satisfied with Job

He is under stress
Question 31
Which are the recruitment sources in India:1. Badli or temporary workers 2. Employment agencies 3.
Advertisements 4. Talent contractors 5.
introduced by Employees 6. Casual callersSelect the correct option:

Only 1

Only 1,2 & 3

Only 3

1,2,3,4,5 & 6 all
Question 32
Training in organizations is managed scientifically and practiced in the following key steps: Find which
of the following steps are in correct sequential order:(1) Assessments of Training Requirements
(2)Organisation analysis (3) Execution of Training Programs (4)Task analysis (5) Evaluation of
Training EffectivenessChoose the correct option

Only 1-2-4

Only 2 - 3

Only 1-3 -5

Only 2-4-5

Objective type Questions of Human Resource Management
Q1. What is meant by the term 'management by objectives'?

a. A system of giving the authority to carry out certain jobs by those lower down the
management hierarchy
b. The system of management that is based on bringing together experts into a team
c. The setting of objectives to bring about the achievement of the corporate
d. The control of the organization by those in the 'head office'
Q2. A manager may delegate any of the following except:
a. Authority
b. Workload
c. Responsibility
d. attendance at meetings to represent the department
Q3. Workforce planning involves all of the following except:
a. Organising the training of staff
b. forecasting future personnel requirements
c. examining production plans in a factory
d. preparing and maintaining personnel records
Q4. Maslow, in his triangle of human needs, showed that
a. having challenging new tasks is a basic human need
b. money always motivates workers
c. safety and security is a low order human need
d. workers will not give of their best unless they have good social events provided by the
Q5. Piecework is a payment system where the worker is
a. paid overtime for any hours worked beyond 25 per week
b. rewarded for good conduct
c. is paid a minimum of 4.20 per hour
d. is paid for what he or she achieves
Q6. Which of the following will NOT result following the introduction of a more
decentralised system of management?
a. Increased motivation amongst those empowered to make decisions
b. Greater consistency in the decisions made
c. The development of skills amongst the junior members of the management team
d. An increase in the speed at which essential decisions are made
Q7. An advantage of recruitment from outside the company is
a. that it is cheaper than internal recruitment
b. that there is no need to advertise the vacancy
c. that it brings in new experience and skills to the firm
d. that it avoids jealousy within the firm
Q8. When designing his hierarchy of needs triangle Maslow did NOT include one
of these. Was it?
a. Good wages and salaries and working conditions
b. The need to feel secure at work with adequate financial rewards such as pensions to
assist one later in life
c. The need to build a career path
d. Opportunities for teamworking and social events that allow a sense of belonging to
Q9. When deciding on objectives for management it is advised that companies
should aim to achieve 'SMART' within these. Which of the following is NOT part
of the SMART scheme?
a. The need to be Specific in the choice of objectives
b. The need to make objectives Tangible
c. All objectives must be Measurable
d. For personnel to feel capable of reaching objectives they must be Achievable
Q10. Which of the following is a reason for introducing a matrix management
a. Because it allows for an easily understood functional responsibility chart to designed
b. The management can increase the use of delegation within the organisation
c. The senior management wants to develop a clearly defined set of
d. A more centralised system of control is required
Q11. What is meant by the term functional management?
a. A system of business organisation that is based on an individual having a wide range
of skills needed to administer a business
b. A type of management that is based more on personality
c. A system that groups together various jobs and is organised by departments,
sections or functions
d. A system that supports a flat form of command chain
Q12. What is meant by the term delegation?

A system of management that relies on consulting employees before making decisions
a. The process of using goals as the best way of motivating managers to achieve
corporate targets/objectives
b. The giving of tasks by a manager to a subordinate
c. A style of management supported by FW Taylor
Q13. Which of the following is a reason for supporting a wider span of control
within an organisation?
a. The management wants to reduce the opportunities for delegation
b. There is a need for tighter control within the business
c. The business accepts that within its management there will be increased contact
between managers and employees
d. Management wishes to introduce a process of de-layering
Q14. Which of the following is NOT a characteristic of a narrow span of control?
a. There is less opportunity to delegate
b. This form of span of control creates a smaller hierarchy within the business
c. Supervision and control are tighter
d. The distance between the top and bottom of the organisation is greater
Q15. The effectiveness of wide spans of control will depend on:
a. ability of the chosen manager to control effectively those under their control
b. Designing a complex set of tasks for less senior personnel to perform
c. Employees being treated in a more Theory X way (McGregor) and not left to supervise
their own working environment
d. The senior management wishing to encourage promotion from within its current staff
Q16. Which of the following is the best definition of a centralised management
a. A system that encourages empowerment of workers
b. A management structure that concentrates on developing the skills of junior personnel
c. A system that involves authority and responsibility for decision-making being
in the hands of senior managers
d. A system that encourages faster decision-making
Q17. Most management teams use 'appraisal' but what is meant by this term?

a. A system used to improve the performance of personnel.
b. The main way in which an employees wages are determined.
c. A system of reward points offered by retailers to attract customer loyalty.
d. The evaluation of an individual employee's performance over a given period
of time.
Q18. In recent years autonomous working groups have come to play an
important part in many businesses. What are their essential features?
a. The group reports directly to the senior management above them in the hierarchy of
the firm.
b. The creation of teams which have a high level of autonomy and control over
their immediate working environment.
c. The bringing together of various individuals who have a common interest in solving
certain problems.
d. A group of experts brought into research new ways of producing a product.
Q19. Authoritarian leadership is a term often seen in textbooks. What does it
a. A style of leadership where the leader keeps a very tight control on all
information and decision-making processes.
b. A system of leadership that allows maximum participation by all employees.
c. A chain of command that is flat and allows considerable personal freedom to make
d. The selling of debts to an agency, who take responsibility for their collection.

Q20. Ineffective planning of workforce would be highlighted by:
a. Recruitment and selection problems.
b. The need to out source some of the production
c. A need to offer retraining to current employees.
d. An opportunity to increase the use of mechanisation.
Q21. Which of the following is one of the factors that might influence the style
of leadership used by a firm?
a. Accepting that employees who agree are favoured.
b. Workers should be left to be more in control of their own working environment.
c. Offering profit sharing as part of employees remuneration package.
d. The skills expected from each employee.
Q22. Which of the following will influence the style of management used by a
a. The desire by the owner to have the workforce treat him in a fatherly way.
b. The need to focus discussions on policy as a joint process between employees and
employer / manager.
c. The culture of the company, the nature of its work and the preferences of the
individual managers.
d. The use of distinct penalties for poor performance.
Q23. What is meant by the term empowerment?
a. A process of giving employees greater autonomy and decision-making
b. A system that encourages workers to move more freely within the workforce.
c. The opportunity to share in the company's profits.
d. A formal system of leadership that relies greatly on control.
Q24. Which of the following will influence the method of recruitment and
selection used by a company?
a. The state of the economy.
b. The size of the organisation.
c. The type of training programmes used by the company.
d. The possible expansion of UK business in Europe.
Q25. Which of the following is an accurate definition of recruitment?
a. The process of attempting to fill gaps that exist in the skills of the current labour force.
b. The system of following someone around and noting how they perform their duties.
c. The process by which companies fill the need to find new employees.
d. A statement that enshrines the fundamental objectives of the company.
Q26. Which of the following is NOT normally a sign of poor morale amongst a
a. High levels of absenteeism.
b. High levels of turnover.
c. Increased levels of personal productivity
d. A poor external image and difficulties attracting good recruits.
Q27. Which of the following IS one of Herzberg's 'motivational factors'?
a. Opportunities to achieve some personal advancement within the organisation.
b. The application of respected supervision of employees by those responsible for this
role within the organisation.
c. Within organisations it is the workings of groups that influence codes of behaviour.
d. People are primarily motivated by money and little else.
Q28. Which of the following is one of Herzberg's 'hygiene factors'?

a. Recognition in the workplace.
b. A reasonable salary.
c. An opportunity to take some responsibility in ones place of work.
d. Developing a sense of achievement in the working environment.