Title Mr.

Applicants Name Age

Contact Persons Name (for Non-Individual Subscribers only)
Installation Address: Flat No./Bldg. No. Floor
Bldg. Name / Society Name
Street Name & Locality
City Pin Code
Tel. No. Mobile No.
Email Do you own a Personal Computer? Yes
Ms. M/s. (please tick within box as applicable)
No
2. Set Top Box Hardware Schemes (same option has to be used for all STBs at given address) [Please tick selected option]
1. New Subscriber Information (refer to Instruction No. 2) [Please fill in Capital Letters]
Hathway Cable and Datacom Limited
Registered Office: RAHEJAS, 4th Floor, Main Avenue, Santacruz (West), Mumbai 400 054 www.hathway.com
Regn. No. MH/CTO/REGN/88/HCD/2006 Service Tax Reg. No. AAACC6814BST006 TIN No. 27300293208/V
LCO
KARNATAKA
No.
Set Top Box No.
Smart Card No.
Cable TV Subscription Form
Instructions
SN Particulars Standard Tariff Package Alternate Tariff Package
Option-I Option-II Option-III Option-IV Option-I
1. Rent p.m. per Set Top Box for 3 years (excluding taxes) Rs. 55.66 Rs. 50.66 Rs. 46.80 Rs. 32.93
2. Security Deposit [Refundable after 3 years] (excluding taxes) Rs. 400 Rs. 800 Rs. 400* Rs. 800*
3. Deduction from Refundable Security Deposit Nil Nil * *
4. Installation Charges Nil Nil Nil Nil
5. Activation Charges Nil Nil Nil Nil
6. Smart Card / Viewing Card Charges Nil Nil Nil Nil
7. Repairs & Maintenance Cost for 3 years Nil Nil Nil Nil
1. One-time Activation (excluding taxes) Rs. 889
2. Warranty 12 months
3. Optional Annual Maintenance Charges [AMC] (excluding taxes) Rs. 200 p.a.

*As mandated by TRAI
1. The applicants name & address must be given in full. 2. In case of non-individual applicants, i.e. Companies, Pvt. Firms, Institutes etc. please also provide the
name of the contact person 3. Cheques should be payable locally and crossed Account Payee only. 4. Please draw the cheque in favour of HATHWAY CABLE
AND DATACOM LIMITED. 5. Submission of this form indicates that this choice/selection supercedes all previous choices made. Incomplete forms will be
returned and not acted upon. 6. The Subscription Form No. is a system generated number. 7. This is not an invoice. The invoice will be sent to you later.
Operations: LCO Code Date of Receipt
Type of Subscriber: Residential Account No. Commercial Hotel/Public Viewing
FOR OFFICE USE ONLY No.
Telephone Verification done by on on telephone no.
Accounts: Lot No. Batch No. Bank A/c.
Rejection reasons
Verified by:
Verification details provided: Ration Card
Driving Licence
Voter ID Card
Telephone Bill Electricity Bill Other ________
Passport
Remarks:
Telephone: 1800-221119 (Toll Free) OR 080-67151515 Email: digitalhelpdesk@hathway.net
Total STB Hardware Tariff Rs.
Please select your package tiers as per your choice, unless you have opted for a-la-carte only.
Contents of each package tier are indicated below. For selecting a-la-carte channels, please tick within box for each selected channel option. You
may select individual a-la-carte channels as stand-alones or as add-ons to your selected tier package. Minimum monthly subscription if any a-la-
carte channel is selected cannot be less than Rs.150/- (excluding taxes).
PACKAGE SELECTION:
PACKAGE CONTENTS AND A-LA-CARTE CHANNEL SELECTION:
3. Channel Selection [Please tick within box for selected options]
(Refer to our package brochure or our website for channel details) [including taxes]
[Rs. per month excluding taxes]
JANAPRIYA BASIC BANGARA VAJRA
Rs. 180/- p.m. Rs. 100/- p.m. Rs. 270/- p.m. Rs. 375/- p.m.
* Introductory price valid till December 2013 for SD boxes.
Add-On Packs: p.m.
Sports
Kids
Regional - Tamil
Regional - Telugu
Regional - Malayalam
Regional - East
Regional - West
Regional - North
HBO Hits & HBO Defined*
Rs. 95/-
Rs. 45/-
Rs. 45/-
Rs. 45/-
Rs. 45/-
Rs. 45/-
Rs. 45/-
Rs. 45/-
Rs. 49/-
included
included
not available
not available
not available
not available
not available
not available
not available
not available
not available
Select ONE of the four package tiers.
Select add-on packs as required.
(including taxes)
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Regional - Kannada
Chintu TV aaa11
ETV Kannada aaa9
Local-Akshay aaaa3
Local-AMN aaaa3
Local-BLC aaaa3
Local-BSL aaaa3
Local-E Net aaaa3
Local-Life TV aaaa3
Local-MCN aaaa3
Local-New Hope TV aaaa3
Local-TV21 aaaa3
Local-VRM aaaa3
Local-You Channel aaaa3
Raj Musix Kannada aaa4
Raj News Kannada 3
Satyaveeda aaaa3
Suvarna aaa10
Suvarna News 24x7 aaaa3
Suvarna Plus aaaa3
TV9 Kannada aaaa3
Udaya TV aaa10
Udaya Comedy aaa13
Udaya Movies aaa12
Udaya Music aaa6
Udaya News aaa6
Zee Kannada aaa6
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English General Entertainment
Australia Network aaa3
AXN India aa11
Big CBS Love aa5
Comedy Central aa11
Fox Crime aa6
FX aa5
#
ITV Granada aaa3
Star World aa4
Zee Caf aa5
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Hindi Movies
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& Pictures aa5
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B4U Movies aaa4
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Cinema TV aaaa3
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Enter 10 Movies aaaa3
Local Cable 1 aaaa3
Local Cable 2 aaaa3
Local Cable 3 aaaa3
Movies OK aaa12
Sahara Filmy aa5
Set Max aaa12
Star Gold aaa12
UTV Action aaa5
UTV Movies aaa5
Whats On Hathway aaaa3
#
Zee Action a5
#
Zee Cinema aaa11
#
Zee Classic a5
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Zee Premier a5
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Hindi News
Aaj Tak aaa4
Aaj Tak Tez 4
ABP News aaaa3
CNBC Awaaz aaa4
DD India aaaa0
DD News aaaa0
DD Lok Sabha aaaa0
DD Rajya Sabha aaaa0
IBN7 aaa4
India TV aaaa3
NDTV India aaa4
Zee Business aaa4
Zee News aaa4
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English News
Al Jazeera International aaa3
BBC World News aa5
Bloomberg aa5
Channel News Asia aaa3
CNBC TV18 aa5
CNN International 5
CNN IBN aa4.5
ET Now aa5
Headlines Today 4
NDTV 24x7 aa5
NDTV Profit aa5
News 9 aaa3
News X aaa3
Times Now aa5
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Hindi General Entertainment
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Big Magic aaa5
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Bindass aaa5
Channel V 5
Colors aa15
DD National aaaa0
Food Food aaa5
Home Shop 18 aaaa3
Life OK aa11
#
Sahara Firangi aaaa3
#
Sahara One aa5
SAB aa8
Sony aa15
Star CJ aaaa3
Star Plus aa15
Star Utsav aaaa3
UTV Stars aa5
#
Zee Anmol aaa3
#
Zee Khana Khazana 5
#
Zee Smile aa4
Zee TV aa11
Zoom aa5
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English Movies
HBO aa12
HBO Defined ]
44
HBO Hits ]
#
MGM aa5
Movies Now aa8
Romedy Now aa5
Sony PIX aa5
Star Movies aa12
Star Movies Action aa5
UTV World Movies aa4
WB aa5
Zee Studio aa5
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Infotainment
Animal Planet aaa4.5
Big CBS Prime aaa5
#
Big Thrill aaa5
#
DD Bharti aaaa0
DD Gyandarshan aaaa0
#
DD Gyandarshan 2 aaaa0
Discovery aaa5
Discovery Science aaa5
History TV18 aaa5
National Geographic aaa5
#
Nat Geo Adventure aaa4
#
Nat Geo Wild aaa5
#
Zee Q 77
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Availability of all channels will vary at each location # Launching shortly
Subscription will commence as per chosen channel plan within 48 hours of receipt of this Form at the Hathway Office.
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REGIONAL A-LA-CARTE RATES (Rs. per month)
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Kids
Animax 4
5 Baby TV a
Cartoon Network a11
Discovery Kids a5
Disney a5
Disney Junior a5
Disney XD a5
Hungama a7
Nickelodeon a5
Nick Junior a5
Pogo a11
Sonic a4
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Sports
DD Sports aaaa0
#
Fox News a6
Neo Prime aa8
Neo Sports aa8
Sony SIX a25
Star Sports 1 a29
Star Sports 2 a30
Star Sports 3 (Star Cricket) a25
Star Sports 4 (ESPN) a29
Ten Action a29
Ten Cricket a25
Ten Golf 30
Ten Sports aa13
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Music
9X Jalwa aaa4
9X Music aaa4
9X O aa4
B4U Music aaaa3
E24 aaa4
ETC Music 4
Hathway Music aaaa3
Mastii aaaa3
M Tunes aaaa3
MTV aaa4
Music Express aaaa3
Music India aaaa3
Nat Geo Music aa4
Sony MIX aaa4
VH1 4
Zing aaa4
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Lifestyle
#
Care World aaa3
Discovery Turbo aaa5
#
Explore aaaa3
Fashion aaaa3
Fox Traveller aaa3.5
NDTV Good Times aaa5
TLC aaa5
#
Zee Trendz 4
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Regional - DD
DD Bangla aaaa0
DD Chandana aaaa0
#
DD Girnar aaaa0
#
DD Himachal aaaa0
#
DD Kashir aaaa0
DD Malayalam aaaa0
#
DD MP aaaa0
#
DD North East aaaa0
#
DD Oriya aaaa0
DD Podhigai aaaa0
#
DD Punjabi aaaa0
DD Rajasthan aaaa0
DD Sahayadri aaaa0
DD Saptagiri aaaa0
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DD UP aaaa0
DD Urdu aaaa0
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Radio
12 channels aaaa0 c
Add-on Packs
#
Sports: DD Sports, Fox News , Neo Prime, Neo Sports, Sony SIX, Star Sports 1, Star Sports 2, Star Sports 3, Star Sports 4,
Ten Action, Ten Cricket, Ten Sports Kids: Baby TV, Cartoon Network, Discovery Kids, Disney, Disney Junior, Disney XD,
Hungama, Nickelodeon, Nick Junior, Pogo, Sonic Regional - Tamil: 7 S Music , Adithya TV, Captain TV , Chithiram ,
Chutti TV, Discovery Tamil, G-TV SPV , Jaya TV, Kalaingar TV, K TV, Makkal TV , Mega TV , Mega 24 , Mega Musiq ,
Peppers , Polimer, Puthiya Thailaimurai , Raj TV, Raj Musix , Raj News Tamil , Raj Digital Plus , Salvation TV, Sathiyam ,
Sri Sankara, Star Vijaya, Sun TV, Sun Life , Sun Music, Sun News, Tamilan , Thanthi , Vasanth TV, Zee Tamil Regional -
Telugu: 10 TV , A TV , ABN Andhrajyothi , CVR Health , CVR News , ETV Telugu , ETV 2, Gemini TV, Gemini
Comedy , Gemini Life , Gemini Movies, Gemini Music, Gemini News , HMTV , HY TV , I News , Khushi TV , Maa TV,
#
Maa Gold , Maa Movies, Maa Music, Mahaa TV , Mahaa News , Mahuaa Telugu , NTV, Raj Musix Telugu , Raj News
Telugu , Sakshi TV, Shubhavartha , Studio N, SVBC TTD, Tolly Wood , TV 1 , TV 7 Health , TV9 Telugu , Vanitha TV ,
Vissa TV , Zee Telugu Regional - Malayalam: Amrita TV, Asianet, Asianet Movies , Asianet News, Asianet Plus,
#
Goodness TV , Jai Hind , Jeevan TV, Kairali, Kappa , Kaumudy , Kiran TV, Kochu TV , Manorama News , Mathrubhumi
News , Mazhavil Manorama, Shalom, Surya TV Regional - East: ABP Ananda, ETV Bangla, Kolkata TV , Rupashi
#
Bangla , Sangeet Bangla , Sony Aath, Star Jalsa, Tara Music , Zee Bangla, Zee Bangla Cinema , Mahuaa, ETV Bihar, ETV
Oriya, MBC , O TV Regional - West: ETV Gujarati, TV9 Gujarat, 9X Jhakaas , ABP Majha, ETV Marathi, IBN Lokmat ,
#
Saam TV , Star Pravah, TV9 Mumbai , Zee 24 Taas , Zee Marathi, Zee Talkies , ETV MP, Zee MP-CCG , Zee 24 Ghante
#
(MP) Regional - North: Big CBS Spark , Big Punjabi , ETC Punjabi, Get Punjabi , MH 1 Music , MH 1 Shraddha , PTC
# #
News , PTC Punjabi, Zee Punjabi , ETV Rajasthan, Zee Rajasthan Plus , ETV UP, Zee UP-UK , ETV Urdu
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Interactive Games
10 channels aaaa0 c
Devotional
Aastha aaaa3
#
Alami Sahara aaaa3
#
Daystar aaaa3
#
Paras aaaa3
#
Peace of Mind aaaa3
Sanskar aaaa3
#
Shubh Sandesh aaaa3
Zee Jagran 4
Zee Salaam aaa4
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International
Dw TV aaaa3
#
Nepal 1 aaaa3
Russia Today aaaa3
TV5 Monde Asie aaaa3
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FREE PREVIEW TILL 31st MARCH 2014
. . .
Sun TV Sun Music K TV Surya TV
.
Gemini TV Gemini Movies
Regional - Tamil
#
7 S Music 3
Adithya TV 13
#
Captain TV 3
#
Chithiram 3
Chutti TV 5
Discovery Tamil 10
#
G-TV SPV 3
Jaya TV 6
Kalaingar TV 3
K TV 12
#
Makkal TV 3
#
Mega TV 4
#
Mega 24 4
#
Mega Musiq 4
#
Peppers 3
Polimer 3
#
Puthiya Thailaimurai 3
Raj TV 6
#
Raj Musix 4
#
Raj News Tamil 3
#
Raj Digital Plus 6
Salvation TV 3
#
Sathiyam 3
Sri Sankara 3
Star Vijaya 4
Sun TV 10
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Sun Life 10
Sun Music 6
Sun News 4
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Regional - Telugu
#
10 TV 3
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A TV 3
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ABN Andhrajyothi 3
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CVR Health 3
#
CVR News 3
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ETV Telugu 8
ETV 2 4
Gemini TV 9
#
Gemini Comedy 4
#
Gemini Life 5
Gemini Movies 14
Gemini Music 4
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Gemini News 6
#
HMTV 3
#
HY TV 3
#
I News 3
#
Khushi TV 6
Maa TV 5
#
Maa Gold 5
Maa Movies 6
Maa Music 5
#
Mahaa TV 3
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Mahaa News 3
#
Mahuaa Telugu 3
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Regional - North
Big CBS Spark 9
Big Punjabi 4
ETC Punjabi 4
#
Get Punjabi 3
#
MH 1 Music 3
#
MH 1 Shraddha 3
#
PTC News 3
PTC Punjabi 3
#
Zee Punjabi 4
ETV Rajasthan 5
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Zee Rajasthan Plus 5
ETV UP 5
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Zee UP-UK 3
ETV Urdu 5
#
#
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Regional - Malayalam
Amrita TV 3
Asianet 10
#
Asianet Movies 3
Asianet News 3
Asianet Plus 5
#
Goodness TV 3
#
Jai Hind 3
Jeevan TV 3
Kairali 3
#
Kappa 3
#
Kaumudy 3
Kiran TV 15
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Kochu TV 11
#
Manorama News 3
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Regional - East
ABP Ananda 4
ETV Bangla 4
#
Kolkata TV 3
#
Rupashi Bangla 3
#
Sangeet Bangla 3
Sony Aath 8
Star Jalsa 10
#
Tara Music 3
Zee Bangla 7
#
Zee Bangla Cinema 4
Mahuaa 3
ETV Bihar 5
ETV Oriya 4
#
MBC TV 3
#
O TV 3
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Regional - West
ETV Gujarati 4
TV9 Gujarat 3
#
9X Jhakaas 4
ABP Majha 4
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NTV 3
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Raj Musix Telugu 3
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Raj News Telugu 3
Sakshi TV 3
Shubhavartha 3
Studio N 3
SVBC TTD 3
#
Tolly Wood 3
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TV 1 3
#
TV 7 Health 3
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TV9 Telugu 3
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Vanitha TV 3
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Vissa TV 3.5
Zee Telugu 5
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ETV Marathi 4
IBN Lokmat 4
Saam TV 3
Star Pravah 10
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TV9 Mumbai 3
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Zee 24 Taas 4
Zee Marathi 7
#
Zee Talkies 13
ETV MP 4
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Zee MP-CCG 4
#
Zee 24 Ghante (MP) 5
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A-LA-CARTE TOTAL: [SUBSCRIPTION FOR MINIMUM 3 MONTHS]
No. of a-la-carte channels selected Amount payable p.m. (excluding tax) Rs.
#
Tamilan 3
#
Thanthi 3
Vasanth TV 3
#
Zee Tamil 3
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Mathrubhumi News 3
Mazhavil Manorama 3
Shalom 3
Surya TV 10
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# Launching shortly
Amount payable for Set Top Boxes (Item no. 2) Total STB Hardware Tariff Rs.
Amount payable for Channel Packages (Item no. 3) Total Selected Channels (A + B) Rs.
Taxes payable on above Rs.
Total Amount Payable Rs.
Cash Cheque* / DD No. Bank & Branch Amount (Rs.)
5. Payment Details
4. Total Amount Payable
* subject to realisation
6. Subscriber Declaration
I have read and understood the terms and conditions provided herewith and acknowledge that the tariff plan selected by me and the applicable rates
together constitute the entire terms and conditions and I shall be bound by the same. I hereby declare and confirm that I have received the above
hardware and the information contained herein is true and accurate in every respect. I also acknowledge the channel package subscription plan selected
by me and rates applicable for the same. I agree to make the payment to Hathway/LCO for my channel package subscription within 7 days of each bill
date, failing which I will pay interest @ 12% per annum as per tariff orders of TRAI.
Date Signature of Subscriber Signature of LCO
1. Definitions:
(a) addressable system means an electronic device or more than one electronic devices put in an integrated system through which signals of
television channels can be sent in encrypted form, which can be decoded by the device or devices at the premises of the subscriber within
limits of the authorization made, through the Conditional Access System and Subscriber Management System on the explicit choice and
request of such subscriber, by the cable operator to the subscriber.
(b) alternative tariff package (ATP) means a tariff package which a service provider may offer, in addition to the standard tariff package, for
supply of a set box to the subscriber for receiving programmes;
(c) Authority means Telecom Regulatory Authority of India established under sub-section (1) of section 3 of the Telecom Regulatory, Authority
of India Act, 1997 (24 of 1997);
(d) authorized officer shall have the same meaning as given in clause (a) of section 2 of the Cable Television Networks (Regulation) Act, 1995
(7 of 1995);
(e) broadcaster means any person including an individual, group of persons, public or body corporate, firm or any organization or body who or
which is providing programming services and includes his or her authorized distribution agencies;
(f) basic service tier means a package of free-to-air channels offered by the cable operator to a subscriber with an option to subscribe, for a
single price to the subscribers of the area in which his cable television networks is providing service;
(g) DAS Area means the area notified under sub-section (1) of the section 4A of the Cable Television Networks (Regulation) Act, 1995 (7 of
1995);
(h) LCO means a Local Cable Operator i.e. person who provides cable service through a cable television network or otherwise controls or is
responsible for the management and operation of a cable television network;
(i) Cable Service means the transmission by cables of programmes including retransmission by cables of any broadcast television signals;
(j) cable television network means any system consisting of closed transmission paths and associated signal generation, control and
distribution equipment, designed to provide cable service for reception by multiple subscribers;
(k) free to air channel or FTA channel means a channel for which no fees is to be paid to the broadcaster for its retransmission through
electromagnetic waves through cable or through space intended to be received by the general public either directly or indirectly;
(l) multi system operator (MSO) means a cable operator who receives a programming service from a broadcaster or his authorized
agencies and retransmits the same or transmits his own programming service for simultaneous reception either by multiple subscribers
directly or through one or more cable operators, and includes authorized distribution agencies by whatever name called;
(m) pay channel means a channel for which fees is to be paid to the broadcaster for its retransmission through electromagnetic waves through
cable or through space intended to be received by the general public either directly or indirectly and which would require the use of an
addressable system attached with the receiver set of a subscriber;
(n) programme means any television broadcast and includes -
(i) Exhibition of films, features, dramas, advertisements and serials
(ii) Any audio or visual or audio-visual live programme or presentation and the expression programming service shall be construed
accordingly;
(o) service provider means the Government as service provider and includes a licensee as well as any broadcaster, multi system operator
(MSO), cable operator or distributor of TV channels;
(p) set top box or STB means a device, which is connected to, or is part of a television and which allows a subscriber to receive in
unencrypted/descrambled form subscribed pay and FTA channels through an addressable system;
(q) standard tariff package (STP) means a package of tariff as may be determined by the Authority for supply of a set top box to the subscriber by
a service provider for receiving programme;
(r) subscriber means a person who receives the signal of a service provider at a place indicated by him to the service provider without further
transmitting it to any other person;
(s) You means the subscriber.
2. Provision of Service:
2.1 Hathways cable service shall be made available to the subscriber with effect from the date of activation of the STB and on terms and conditions
contained herein and also contained in the consumer charter which the subscriber hereby unconditionally accepts and undertakes to abide.
2.2 The subscriber shall fill in the Subscription Form (SF) in duplicate and submit the SF to the LCO. The subscriber shall ensure that the
information stated in the Subscription Form (SF) is and shall continue to be complete and accurate in all respects and the subscriber hereby
undertakes to immediately notify Hathway or its LCO of any change thereto. Photo identification and Address proof has also to be submitted
along with the SF, else the same will be treated as an incomplete SF. The LCO shall return the duplicate copy of the SF to the subscriber duly
acknowledged.
2.3 All incomplete Subscription Forms shall be rejected and the deficiencies shall be informed to the subscriber.
2.4 The LCO will respond within 2 working days of receipt of application, and inform the subscriber of the deficiencies and shortcomings in the SF
submitted by him.
2.5 In case of technical or operational non feasibility at the location requested by the subscriber, Hathway or its LCO will inform the subscriber the
reasons for the same within 3 working days from the date of receipt of the SF by Hathway. In the event, the STB is not installed within two
working days, a rebate of Rs.15/- per day for the first five days and Rs.10/- per day thereafter will be offered to the subscriber.
2.6 The Subscriber can opt for a STB under the STP or ATP Set Top Box Hardware Schemes as more particularly set out on the first page of this
Application Form.
2.7.1 Under Option I and II of the STP, on the expiry of three (3) years from the date of installation of the STB at the subscribers premises, Hathway
shall stop charging rent to the subscriber and the STB shall become the property of the subscriber save and except the smart card/ viewing card
and further the entire security deposit shall be refunded to the subscriber without any deduction.
2.7.2 Under Option I and II of the STP, the full security deposit without any deduction shall be refunded to the subscriber, if he returns the STB,
at any point in time, within a period of three years, provided that the STB has not been tampered with.
2.7.3 Under Option I, II, III and IV of the STP, there shall be no installation charges or re-installation charges except in case of shifting of connection.
2.8.1 Under Option III and IV of the STP, on the expiry of three (3) years from the date of installation of the STB at the subscribers premises, Hathway
shall stop charging rent to the subscriber and the STB shall become the property of the subscriber save and except the smart card/ viewing card.
2.8.2 Under Option III and IV of the STP, if the subscriber returns the STB, at any point in time, before completion of the period of three years
from the date of installation of the STB, the security deposit shall be refunded as per the amount mandated by the TRAI provided that the STB
has not been tampered with.
2.9 In addition to the STP, Hathway also offers two options under the ATP.
2.9.1 Under Option I of the ATP, the STB is provided on a Free To Use Basis to the subscriber on the subscriber making payment of a one-time
activation charge as stipulated and the STB remains at all times the property of Hathway.
2.9.2 Under Option II of the ATP, the STB shall be sold to the subscriber on an outright sale basis on payment of the amount as stipulated and
the STB shall on payment of such amount become the ownership of the subscriber.
2.10 Under Option I of the ATP each STB comes with a one year warranty and under Option II of the ATP each STB comes with a 13 month warranty.
During the warranty period no repair and maintenance charges are payable, provided the STB has been used in normal working conditions and
is not tampered with. There is no warranty applicable on the remote control.
2.11 During the warranty period, the STB will be repaired or replaced within 24 hours of receipt of complaint. After the expiry of the warranty period,
repairs to the STB (including cost of components replaced) would have to be paid for by the subscriber and a replacement STB may be offered,
if available. Alternatively if the subscriber opts for the optional Annual Maintenance Contract (AMC) of Rs.200/- per annum, the subscriber will
be provided a standby STB and no repair charges would have to be paid for the STB only (remote excluded) provided the STB has been used
under normal working conditions and is not tampered with.
2.12 Changes in the rates of taxes & Government duties will be informed to subscribers and passed on.
2.13 In case of STB malfunction, the LCO will replace or repair the STB within 72 hours of receipt of complaint. Repair charges will be payable if the
STB is out of warranty period.
2.14 Refund of security deposit will be made available to the subscriber within seven days upon receipt of STB, provided the same has not been
tampered with.
2.15 STB will not be made available to a subscriber on rental scheme again if he/she has already availed of this at the same location in the past.
2.16 The subscriber shall have the option to select packages or channels on an a la carte basis by ticking the same on this Form overleaf. The
subscriber shall select the payment methodology and the payment term on the same along with the STB details where the subscriber wants
these channels to be activated. Upon receipt of the fully filled Form and complete and correct in all respects, the channels selected by the
subscriber shall be activated within 48 hours of its receipt.
2.17 Prices of any package that the subscriber has availed of, will not be altered for a period of six months from the date of enrolment of the
subscriber for such package. Should there be a change in the same due to any channel becoming unavailable on our network, an alternative
channel from that genre & language will be provided or a price reduction equivalent to the a la carte rate of that channel will be provided from
the date of discontinuation.
2.18 Neither Hathway or its LCO shall disconnect a subscriber without giving 15 days written notice. However this will not apply if the subscriber is
found to be the cause of piracy.
2.19 The Subscriber hereby agrees to allow the authorized representatives of the LCO/Hathway to enter upon the Installation Address for inspection,
installation, removal, replacement and repossession of the Hardware under the Terms hereof. This clause survives the termination until the all
the dues are paid and the Viewing Card (VC) along with the STB owned by Hathway is returned to Hathway in satisfactory working condition.
2.20 The Cable Service and the license to use the VC shall be for personal viewing of the Subscriber/s and for his family members only. No
assignment of VC shall be valid unless the same is approved in writing by Hathway. Subscriber shall not allow public viewing or exploit the
same for commercial benefit or otherwise. Breach of this clause will result in termination of Service and the subscriber shall also be liable to
pay damages.
2.21 The Subscriber acknowledges that the VC has been merely licensed to the Subscriber by Hathway to avail the Channels for one TV set only and
shall at all times be the exclusive property of Hathway and that he/she has been fully explained and accepts that any unauthorized relay or
retransmission of the signal will constitute infringement of copyright of the content providers/owners/licensors thereof and will in addition to
the termination of Service, attract civil and/or criminal liability under the law.
2.22 The Subscriber undertakes not to use or cause to be used the VC with any other set top box or device and/or STB with any other VC or device
and shall ensure the safety and security of the Hardware from unauthorized use, theft, misuse, damages, loss etc.
2.23 The subscriber undertakes that he shall neither by himself nor allow any other person to modify, misuse or tamper with the Hardware or to add
or remove any seal, brand, logo, information, etc. which affects or may affect the integrity/ functionality/identity of the Hardware or
otherwise remove or replace any part thereof; nor shall Hathway use before or after the STB any decoding, receiving, recording device other
than one television set.
2.24 The subscriber undertakes not to do or allow any act or thing to be done as a result of which the right of the LCO/ MSO/Distributor/Hathway in
relation to the Service and/or Hardware or of the channel providers/distributors/ in relation to any Channel, may become restricted,
extinguished or otherwise prejudiced thereby or they or any of them may be held or alleged to be in breach of their obligation under any
agreement to which they are party or otherwise are so bound.
2.25 The subscriber undertakes not to hypothecate, transfer or create or suffer any charge, lien or any onerous liability in respect of the Hardware
which is not owned by the Subscriber.
2.26 The subscriber undertakes not to relay, transmit or redistribute the signals/Service to any Person or connect to any other device for any
redistribution purpose.
2.27 Commercial establishments will be governed by tariffs as laid down by the Authority from time to time.
2.28 All the terms and conditions including the provision related to the terms of service, tariff, rebates, discount, refund shall be subject to the
rule, regulation, notification, guidelines as may be specified by the Authority or as may be applicable from time to time.
3. Payment Obligation:
3.1 The subscriber shall ensure prompt payment of all the bills within 15 days of the bill date. All payments shall be made either to Hathway or its LCO.
3.2 Any payment made after 15 days will attract simple interest @12% per annum on pro rata basis for the number of days delayed.
3.3 Billing will be on a calendar month basis.
3.4 Billing dispute if any will be resolved within 7 days.
3.5 Refund, if any will be issued within 30 days following resolution of complaint or before the next billing cycle whichever is earlier.
4. Suspensions/Termination of Service:
4.1 The terms will commence from the date of installation of the Hardware and shall remain in full force and effect unless terminated under the
Terms.
4.2 A 15 day notice period will be given if Hathway chooses to discontinue providing a channel. the notice discontinuation shall be published in
the local newspaper circulating in the subscribers locality and shall also be displayed on the TV screen as a scroll on the local cable channel.
4.3 If the subscriber chooses to relocate, the subscriber shall submit its application in advance either to Hathway or its LCO. After verification of
the outstandings, Hathway shall provide the services at the new location, provided it is technically and operationally feasible. If not, Hathway or
the LCO will inform the subscriber likewise and the subscriber can opt to surrender the STB and proceed to claim a refund as per the terms of
the scheme under which the subscriber has availed of the STB.
4.4 If the services have been temporarily discontinued on the subscribers request, no charges other than STB rentals will be payable by the
subscriber.
4.5 No suspension of services is possible if the period of suspension comprises part of a calendar month.
4.6 Suspension of services is possible for one calendar month or a multiple of calendar month, but the period cannot exceed three calendar
months.
4.7 No reactivation charges are payable by the subscriber if the period of suspension is under three calendar months. Thereafter a reconnection
charge of Rs.50/- plus service tax will be levied.
4.8 If the subscriber submits its disconnection notice 15 days in advance, no charges will be payable by the subscriber even if Hathway or its LCO
fails to disconnect the service.
4.9 Any request for addition of channel/package will by default be done from the next billing cycle, unless demanded as an immediate request.
Disconnection of a channel/package is possible only on a calendar month basis or on expiry of the term of the contracted package.
4.10 Notwithstanding the aforesaid, the cable service shall be liable to be terminated or suspended at the sole option of LCO/ Distributor/Hathway
either wholly or partly, upon occurrence of any of the following events i.e. (a) if the subscriber commits a payment default; (b) in case of breach
by the subscriber; (c) if the Rental Agreement is terminated; (d) if the subscriber is declared bankrupt, or insolvency proceedings have been
initiated against the subscriber; (e) in order to comply with the Cable television Networks (Regulation) Act, 1995 and/or the Rules made
thereunder and all and any other applicable laws, notifications, directions and Regulations of any statutory or regulatory bodies; (f) if the
Broadcaster/Channel Providers suspend or discontinue to transmit any Channel/s for any reason not attributable to the LCO, and Hathway or
the agreement between the Broadcasters/ Pay Channel provider/s and Hathway is terminated or suspended.
4.11 In the event of suspension, the Subscriber will be liable to pay forthwith upto the last day of the month of suspension/termination and to return
forthwith the VC, in working condition (reasonable wear and tear excepted).
4.12 In the event of termination, the Subscriber will be liable to pay forthwith upto the last day of the month of termination and to return forthwith the
STB and the VC, in working condition (reasonable wear and tear excepted).
4.13 The cable Service may be restored upon receipt of all the dues, advance Subscription or deposit, reconnection charges (if payable) and any
other amount payable under the Terms and on such other terms and condition as may be in force. If the Service was suspended due to the
Subscriber's default, the Subscriber shall also pay the amount for the disconnected period as if the Service had continued.
5. Redressal of Complaints:
5.1 You can log in your complaint on the Toll Free No. 1800-221119 or with the directly with LCO. The Customer Care No. is available from 0800
hours to 0000 hours all day of the week.
5.2 Alternatively you can log in a complaint online on our website www.hathway.com or through your registered Mobile No.
5.3 For each complaint received by us from a registered subscriber, you will be assigned a Docket No. and you can monitor the same through our
Web Based Complaint Monitoring System.
5.4 Each complaint will be attended within 8 hours. However complaints received during night time will be attended on the next day. Ninety
percent of No Signal complaints will be attended within 24 hours of receipt of such complaint.
5.5 If the service is provided through a LCO, it will be the responsibility of the LCO to maintain the Quality Of Services standards as laid down by the
Regulator wherever it pertains to distribution of signals from the node/amplifier of Hathway.
5.6 For more details relating to the redressal of your complaints please see Hathways Consumer Charter which has been provided to you.
6. Force Majeure:
If at any time, during the continuance of Service, the Service is interrupted, discontinued either whole or in part, by reason of war, warlike
situation, civil commotion, theft, willful destruction, terrorist attack, sabotage, fire, flood, earthquake, riots, explosion, epidemic,
quarantine, strikes, lock out, compliance with any acts or directions of any judicial, statutory or regulatory authority or any others Acts of
God, or if any or more Channels are discontinued due to any technical or system failure at any stage or for any other reasons beyond the
reasonable control of the LCO or Hathway, the Subscriber will not have any claim for any loss or damages against the LCO or Hathway.
7. Disclaimer:
The LCO Hathway will make reasonable efforts to render uninterrupted Service to the Subscriber and make no representation and warranty
other than those set forth in the Terms and hereby expressly declaim all other warranties express or implied, including but not limited to any
implied warranty or merchantability or fitness for particular purpose.
8. Limitation of Liability:
LCO, Distributors and Hathway and the employees thereof shall be not liable to the Subscriber or to any other person for all or any indirect,
special, incidental or consequential damage arising out of or in connection with the provision of the Service or inability to provide the same
whether or not due to suspension, interruption or termination of the Service or for nay inconvenience, disappointment due to deprival of any
programme or information whether attributable to any negligent act or omission or otherwise. Provided however the maximum liability of LCO
or Distributor or Hathway for any actual or alleged breach shall not exceed the subscription paid in advance for such duration of Service, for
which the Subscriber had paid in advance but was deprived due to such breach.
9. Indemnity:
The Subscriber hereby indemnifies and hold harmless the LCO, MSO and Hathway from all the loss, claims, demand, suits, proceedings,
damages, costs, expenses, liabilities (including, without limitation, reasonable legal fees) or cause of for use and misuse of the Cable Service
or for non-observance of the Terms by the Subscriber.
10. Notice:
Notice at the Installation Address shall be deemed to be sufficient and binding on the Subscriber.
11. Jurisdiction:
All disputes and differences with respect to these Terms between the Subscriber and Hathway or the LCO shall be shall be subject only to the
jurisdiction of the courts at Mumbai.
12. Miscellaneous:
If any of the provisions of these Terms becomes or is declares illegal, invalid or unenforceable for any reason, the other provisions shall remain
in full force and effect and no failure or delay to exercise any right or remedy hereunder shall be construed or operate as a waiver thereof. Terms
may be amended by the authority from time to time and shall be binding on all.
13. The terms and condition prescribed under the regulations issued by Authority from time to time, are applicable herewith. Detailed information
is available on the authorized site of Telecom Regulatory Authority of India viz: www.trai.gov.in
TERMS & CONDITIONS OF SERVICE