OBJECTIVE: To pursue a career position with a progressive organization where I can utilize my education and experience to improve products, processes, people and profits, while at the same time maximize, learn, and grow my management, supervisory, customer service, and organizational skills. I am a professional and dedicated individual with active experience as a team member. I am self driven, detail oriented, a motivator, and have the ability to work well with people.
EXPERIENCE: International Automotive Components-North America (formally Lear Corporation), Fremont, Ohio (May 2000 – January 2009) Tier 1 supplier of plastic blow molded parts for the automotive industry. Customers include GM, Chrysler, Ford, Toyota, and Nissan. QUALITY SYSTEMS MANAGEMENT REPRESENTATIVE / QUALITY ENGINEER (Dec. 2005 –Jan. 2009): Served as the company’s Management Representative ensuring the processes needed for the Quality Management System are established, implemented and maintained, reporting to top management on the performance of the Quality Management System and any need for improvement. (Position eliminated as of January 30, 2009 as the result of the current economic business condition in the automotive industry.) Administered, audited, and improved the Quality System to qualify for and maintain certification according to ISO/TS16949 requirements and assists with ISO14001 compliance. Developed and administered, through document control reviews and signoff of written Procedures, Policies, SOPs, GMPs, Work Instructions, Forms, Templates, and Deviations. Responsible for all document control in accordance with TS16949 and ISO14001 ensuring compliance with all company policies and procedures, including safety rules and regulations, and maintaining QA files and archives. Strong problem solving, analytical, and customer communication skills to ensure proactive and timely corrective / preventative actions including the ability to lead root cause analysis and generate clear concise responses. Monitored audits to ensure they are completed on schedule, evaluating adequacy of corrective action commitments, issuing audit close letters and maintaining complete files on each audit. Led internal audits in accordance with ISO/TS16949 coordinating audit documentation and personnel, advising management regarding issues brought forward during the audit, coordinating and preparing the corrective action plan and follow-up on corrective action commitments and performing quality investigations. Experience with FMEA (Failure Modes Effect Analysis), 8D (Standard Classification of Root Cause Analysis), PPAP (Purchase Part Approval Process) and ISO-9001/14001and TS16949. Administered management review program and corrective action status. Provided new hire orientation on general Quality System training. Trained and ensured that any continuous improvements to procedures and processes are understood and implemented. Strong communication and facilitation skills using, verbal, written and electronic means. Self driven, motivator of others, and detail oriented approach to all assignments. Functioned as the Quality Manager and Quality Supervisor as needed in their absence, as well as Quality Engineer responsible for PPAP approvals as needed.
QUALITY ASSURANCE SUPERVISOR/QUALITY ENGINEER (May 2000 – December 2005):
Supervised 14 Production and Incoming/Receiving auditors in performing source inspections, audit functions, and release of product across all three shifts. Experience with FMEA (Failure Modes Effect Analysis), 8D (Standard Classification of Root Cause Analysis), PPAP (Purchase Part Approval Process) and ISO-9001/14001and TS16949. Managed Quality Supplier functions such as PPAP, incoming inspection, supplier corrective action. Developed and implemented a program that reviewed daily quality issues and concerns with the management staff. Issued Quality Alerts and managed any containment that is required. Trained and ensured that any continuous improvements to procedures and processes were understood and implemented. Maintained the quality hold area, disposition of all supplier rejections and product returned by customers. Participated as team leader responsible for coordinating all customer corrective action reports. Assisted the Quality Engineers with PPAP approvals. Assisted the Quality Systems Management Rep with internal and exterior audits. Assisted the Quality Manager interacting with customer and vendor concerns and issues through corrective actions and root cause analysis.
1 Thomas A. Herb
Eaton-Inoac (Aeroquip-Inoac) Company, Fremont, Ohio (January 1999 – January 2000)
Tier 1 supplier of blow molded spoilers for Chrysler, GE, Ford, Toyota, and Nissan. QUALITY ENGINEER: Accountable for the Quality Engineering in the New Product Development Group. (Position eliminated due to downsizing after being bought by Eaton Corp) Administered the APQP, PPAP, Control Plans, FMEA's, Process Flow Charts, Work Standards, and APOPS testing to meet QS9000 requirements of new products prior to production, and into launch of production. Extensive interaction with customers and vendors concerning quality issues and requirements. Participated in QC Circle Teams to improve production processes
Venture Lighting International, Bellevue, Ohio (March 1998- October 1998)
Manufacturer of lamps for industrial lighting applications and sporting facilities. QUALITY ENGINEER: Coordinated, managed and supervised the Quality Department staff of six to ensure that in-process quality inspections, testing, and documentation charts are being implemented properly. (Bellevue plant closed in 1998) Responsible for incoming and outgoing audits, and customer return audits. Interacted with customer and vendor concerns and issues through corrective actions and root cause analysis. Maintained an effective quality system to meet ISO 9000 requirements through writing procedures and document controls. Implemented continuous process improvement and corrective action programs.
Alpha Coatings, Inc., Fostoria, Ohio (May 1995 - March 1998)
Spray protective weather proofing seal of rubber gaskets for car doors; primary customer being Chrysler. QUALITY ASSURANCE MANAGER: Responsible for maintaining the Quality Department to ensure that quality products are processed to meet and exceed the needs of each customer. Supervised 20 employees both Quality Auditors and Team Leaders on all three shifts. Supervise, train, and coach to all employees to be quality minded. Developed and implemented a Continuous Quality Improvement (CQI) program throughout the organization using quality work teams. Established, implemented, and maintained an effective quality system to meet QS9000 requirements through writing procedures and document control, such as, PPAP's, Process Control Plans, SOP's, Flow Charts, and FMEA's. Interacted with customer and vendor concerns and issues through corrective actions and root cause analysis. Responsible for supplier quality, continuous process improvement, and corrective action program.
Gained experience in manufacturing teamwork while working within a production environment.
Terra State Community College, Fremont, Ohio (1991 - 1993)
FULL-TIME STUDENT: Education in Total Quality Management/Industrial Management graduating Magna Cum Laude. I was an active member and president of the Terra Business Club.
EDUCATION: Bachelor of Science in Technology, Major: Advanced Technological Education Bowling Green State University, Bowling Green, Ohio (2004) GPA – 3.78
Associate of Applied Science in Total Quality Management/Industrial Management
Terra State Community College, Fremont, Ohio (1993) GPA - 3.8
Memorial Hospital, Fremont, Ohio (1993)
INTERNSHIP: Six weeks assisting the Chief Quality Officer. I used Continuous Quality Improvement/Human Relation skills through active participation in employee CQI work groups.
Certified Lead Auditor (ISO/TS 16949:2002)
Kaizen Facilitator
Member of ASQ, continuous education by attending seminars (i.e. AIAG)
