Opening sentences (all formal)

Replying to an email Giving a Reason

Thank you for your email dated March 2
nd
I am writing to
Thank you for your email on 2
nd
of March clarify confirm inform you
Thank you for your email follow up on let you know reply to
request thank you update you



Attaching Files (all formal)
Sending Attachments When attachments fail
I am attaching I am afraid you forgot to attach the file
I have attached I am afraid I cannot open the attachment
Please find attached Could you send the file again in.format, please?
I am sending.as an attachment



Making Enquiries (requesting information)
Formal Informal
I am interested in receiving information about I am interested in finding out about
I would like to receive I would like to get
Could you please send me? Can you please send me?/Please send me
Would you be able to. Can you.
I would appreciate a reply as soon as possible Please answer asap

Salutations (all formal)
When you dont know the persons name
When you know the persons name or
group
Dear Sir or Madam Dear Mr./ Mrs./ Ms./
To whom it may concern Dear John/ Jane/all
Hello Hello Pat/all
Good morning/ Good afternoon/ Good evening Good Morning/afternoon/ evening John/all
Replying to enquiry (answering questions)
Formal Informal
Thank you for your interest in Thanks for asking about
I am pleased to send you I will send you
Please see the requested information I have attached the information
We/I hope you find this satisfactory We/I hope you are happy with
Delayed: Your request is being processed Delayed: We are working on your request.


Informing (Updates)
Formal Informal
I would like to inform you of I want to let you know
I am writing to tell you about/let you know Heres the low down
I hope you found this helpful I hope that helped
If you need more information, do not hesitate to ask Let me know if you need anything else


Requesting Action
Formal Informal
Have you..? Have you.yet?
Could you send.to me by please? Can you send to me by.please?
I would appreciate.. by. I need ... by
Please contact.. Get in touch with.
Please update me on. Keep me posted.


Making Appointments
Formal Informal
I am writing to make an appointment for Can we meet onat.?
I am writing to make an appointment on How/What about at?
Will .at. be convenient for you? What works best for you?





Confirming Appointments
Formal Informal
I am writing to confirm our appointment on Just writing to confirm our meeting on
Tuesday would be fine with me Tuesday works for me
Looking forward to seeing you onat See you onat
Please send me an email by to confirm our meeting Just email me back if works for you
Please contact our office to confirm our meeting Just call the office to confirm the meeting



Changing Appointments
Formal Informal
I am unable to attend the meeting on I cant make the meeting on
Unfortunately I need to postpone the meeting until Sorry but I need to put the meeting off until
I am writing to cancel our meeting on because I need to call off/cancel our meetingbecause
Unfortunately I cannot attend on can we
reschedule for
doesnt work for me...how about



Giving good news
Formal Informal
I am pleased to inform you I am happy to tell you
You will be delighted to hear You will be happy to hear



Giving bad news
Formal Informal
I regret to inform you Sorry to tell you
Unfortunately. Im sorry, but
I am afraid that I am afraid that




Complaints
Formal Informal
I am writing to bring to your attention Im writing to complain about
We are not satisfied by We are not happy about


Apologizing
Formal Informal
I do apologize for the delay in replying Sorry for not getting back to you sooner
I apologize for not replying in a timely manner Im sorry this is late
I am afraid I cannot help you with Sorry but I cant help you with
We must apologize for We are sorry for
We deeply regret We are really sorry
My sincere apologies (closing) I am really sorry
We apologize for any inconvenience caused Sorry if this was a problem for you
Please except our apologies for We are really sorry for

Friendly Endings
Formal Informal
I look forward to hearing for you Talk to you later
Hope to hear from you soon Talk to you later
I would appreciate a reply as soon as possible Let me know ASAP
Do not hesitate to contact us should you need
further information/assistance
Let us know if we can help
Please let us know if we can help you further Let us know if we can help you more
Thank you for all you cooperation on this matter Thanks for helping
Hope all is well with you Hope youre well
Have a nice day/weekend Have a good day/weekend



Closings
Formal Informal
Yours sincerely/ truly Sincerely/ Truly
Kind/Best regards Regards
Best wishes All the best