Falling Down Restaurant Scene

Questions
1. What does the costumer want?
A breakfast, ham and cheese wamlet

2. Why cannot he have it?
Due to the time for breakfast had passed

3. What time did the service he wanted stop?
At 11:30 am

4. How does he call the manager and the cashier? How does he feel about that?
Rick and Shila by their first names, he said, I dont to be your buddy, rick

5. How does he call his boss? How long has he been working for him?
He call his boss mister, and he has been working for him by 7 and half years

6. What common expression about clients does he mention?
The costumer is always right

7. What is the managers answer?
Thats not our policy; you have to order something for the lunch menu

8. Why does he shoot the gun?
For accident, because the trigger is sensitive

9. What does he say about the woman vomiting her lunch?
I think we have a critic and he joke saying I dont think she likes the special sauce

10. Does he order something different? Why?
He changed his mind and ordered some lunch; he wanted a double bugger with cheese
and a Choco shake.

11. What is his reaction when he sees his food? Why?
He was disappointed, because the hamburger, which was in the menu, looks different to
the one he had.

12. What is the description of the food in the menu and in reality?
The menu looks plump juicy thick, and the reality is a sorry, miserable, squashed thing.


A.
1. What kind of customer are you? Do you complain when the service is poor or do you prefer to
remain quiet and forget it?
2. Tell your partner about a situation in which you had to be firm to grant your rights as a
consumer.
3. Is it worth complaining? Justify it.
B.
(X) He apologizes to the manager.
(X) He asks for a sandwich and juice.
(X) He decides to have lunch peacefully after he is told that there is not breakfast anymore.
(X) The police arrives.
(X) A baby cries after the shooting.
(X) The manager does happily whatever the client wants.

(1) The restaurant stops serving breakfast.
(2) Sheila calls the manager to solve the situation.
(3) The main character tells everyone to sit down.
(4) A man tries to leave the place.
(5) He accidentally shoots the roof.
(6) The manager decides to serve breakfast.
(7) He changes his mind and orders lunch.
(8) One of the customers vomits her lunch.
(9) He complains about the hamburger he orders.

C. Rewrite the sentences above with the correct verb tense. Complete the first sentence and
rewrite the other ones, according to the segment.
By the time he asked the costumers a question about the quality of the hamburger, the
restaurant had stopped serving breakfast.
The restaurant had stopped serving breakfast by the time he asked the costumers a question
about the quality of the hamburger.
Sheila had called the manager to solve the situation by the time the main character told
everyone to sit down.
By the time a man tried to leave the place, he had told everyone to sit down.
By the time the manager decides to serve breakfast, he had accidentally shot the roof.
The manager had decided to serve him a breakfast by the time he changed his mind and
ordered lunch.
One of the customers had vomited her lunch, by the time he complains about the
hamburger he orders.