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5/07/14
This quick sample including 30 UK companies publishing promises to their clients is non-exhaustive
and doesnt rank them by clarity, objectivity and commitment strength. The list just shows that a
growing number of companies in the UK are becoming sensitive to the fact that in most situations
clients are buying a promise.
1. Arriva Bus
https://www.arrivabus.co.uk/customer-promise/
2. Green Energy
http://www.greenenergy.uk.com/customer-promise
3. First Group Transport
http://www.firstgroup.com/ukbus/bristol_bath/help_contact/customer_promise/index.php
4. Virgin Atlantic
http://www.virgin-atlantic.com/gb/en/travel-information/customer-service/customer-service-
plan.html
5. Glasgow Life
http://www.glasgowlife.org.uk/about-us/customer-promise/Pages/default.aspx
6. Expedia UK
http://www.expedia.co.uk/daily/service/customer-promise/default.aspx
7. John Lewis
http://www.johnlewis.com/inspiration-and-advice/never-knowingly-undersold-policy
8. Natural England
http://www.naturalengland.org.uk/about_us/contact_us/customerservice/default.aspx
9. AVIS Car Rental UK
http://www.avis.co.uk/ProductsServices/Additional-Services/3-Minute-Promise
10. RIAS Insurance
http://www.rias.co.uk/about-us/customer-promise/
11. Land Rover Used Vehicles UK
http://www.landrover.com/gb/en/lr/approved-used/the-land-rover-approved-used-promise/
12. QA Learning
http://www.qa.com/about-qa/quality-promise-and-customer-charter/
13. Volkswagen UK
http://www.volkswagen.co.uk/owners/service-promise
14. Peer One Hosting
http://www.peer1.com/service-level-agreements/firstcall-promise
15. Quintessentially
http://www.quintessentially.com/service_promise.html
16. Rackspace, the open cloud company
http://www.rackspace.co.uk/fanatical-support
17. Exascale
http://www.exascale.co.uk/why-exascale/customer-service/
18. Volvo UK
http://www.volvocars.com/uk/sales-services/services/service-2-0/Pages/default.aspx
19. Experian
http://www.experian.co.uk/about-us/our-commitment.html
20. Royal Bank of Scotland
http://www.rbs.co.uk/global/customer-charter.ashx
21. OTIS Elevators UK
http://www.otis.com/site/gb/pages/Elite.aspx?menuID=4
22. Telehouse UK
http://www.telehouse.net/about-us/about-telehouse/customer-service-commitment
23. EDF Energy
http://my.edfenergy.com/gas-electricity/blue-plus-price-promise
24. Kempton Park
http://www.kempton.co.uk/Customer-promise
25. Network Rail
http://www.networkrail.co.uk/aspx/11835.aspx
26. Ecco shoes
http://www.eccoshoesuk.com/customer-service/26-price-match-promise
27. Abbott UK
http://www.abbott.co.uk/about-us/living-our-values/
28. Paradigm Norton
http://www.paradigmnorton.co.uk/backgrounds/
29. Tesco Price Promise
https://www.tescopricepromise.com/
30. Maersk Line UK
http://www.maerskline.com/en-gb/shipping-services/your-promise-delivered/your-
benefits/about