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Tips & Troubleshooting

Repair needed message

(*iPhone can not make or receive phone call.......apple.com ) This is

one message you never want to see. I have heard of people restoring
to either 1.0.2, 1.1.1, or 1.1.2 firmware and successfully recovering
their iPhone. If that doesn't work for you, then Apple has a support
page that discusses this issue.

Want EDGE access on your T-Mobile iPhone?

It will cost you $5.99 for the data plan, and here are the instructions.

Earpiece output issue

Sometimes when you answer a call you are unable to hear it unless
you use your earbuds or a Bluetooth headset. This is because the
earpiece speaker no longer appears to function. This happens when
the iPhone thinks the earbuds are still plugged in (because the plug is
fouled with debris) so it shuts off the earpiece speaker. Luckow Design
Studios created this video which I have put on YouTube to alleviate
bandwidth concerns.
Improving lower speaker output

Having a hard time with your speaker phone or enjoying music? Many
people in this forum thread are discussing a method of improving
audio by poking a needle through their antenna cover to remove some
of the padding material between the antenna cover and the speaker
feed horn.

In my example below I've removed my antenna cover (you do not

need to do this). A blue rectangle has been drawn around the padding
material over the microphone, just to show you what the material that
you must poke through looks like. The green rectangle has been drawn
around the speaker feed horn that has had the padding material
completely removed. You can see that it is safe to poke a needle
through the material into the speaker feed horn as there is nothing to
damage on the other side of it.

iPhone/Safari can't access... (the network, EDGE, et cetera)

This article at iPhone Atlas provides several solutions to typical

connectivity issues. Some quick fixes are:

Toggle Airplane Mode on and then off

Reset Network Settings
Use the IP address of a particular web site
Restart the iPhone

Listen to the iPhone's iPod over your Bluetooth headset.

This has been verified to work on 1.0.2, 1.1.1, 1.1.2 and 1.1.3
firmware.

Pair your Bluetooth headset, and make a test call to see if it works.
End the call normally.
Dial *#307#, then press Call.
Press the answer button twice (with 2 seconds delay between presses)
in your Bluetooth headset (If you don't do this correctly, you will
continue to listen the ringtone in headset). Editor's note: I just pressed
it twice on the phone quickly.
Press Answer on the iPhone.
Press the Home button - do NOT end the call.
Launch the iPod and play a song. You won't get sound from the iPhone,
or the headset.
Once the song is playing, press the Home button.
Launch the phone application.
Dial 0 and press Call.
The phone will ring again, press Answer.
Press audio source, and select your headset.
Press the Home button - do NOT end the call.
Launch the iPod and play something. Now, you will have the iPod
playing through your Bluetooth headset.

Access iPhone pictures via Windows easily

If you connect your iPhone to your computer via the USB cable, you
can see your iPhone's camera recognized in the My Computer folder.
Double click the iPhone icon and you will get a thumbnail view of every
picture on the iPhone. You can at this point copy and delete photos as
you wish.
Online speed test

Would you like to know what kind of speeds your iPhone can handle?
This test will work for EDGE or Wi-Fi. Since the iPhone lacks Java or
Flash, this tool was created just for iPhone users. This test is hosted
over at a really great forum for many different communities called
Broadband Reports.
Consider joining them.
Try the test here.
Read their article about the test here.

Wi-Fi DNS settings

If you are having a hard time getting online via Wi-Fi using a router,
you might need to change the iPhone's DNS settings. This article
provides some solutions (complete with IP addresses) but essentially
boils it down to this:
"By changing the DNS settings on your iPhone to point to either your
router or an OpenDNS server, you should able to use your wireless
network without any problems."

How to: MMS

Want to know all there is to know about how to send an MMS message
with the iPhone? Read this thread. For all intents and purposes you're
really just sending an email.

Sluggish email download

If you get an email with a large attachment and you download it but
the progress indicator just keeps spinning, chances are it has already
downloaded. Navigate back to your Inbox and then navigate back to
your message and the attachment should show right up.

Limit the use of resets

When you press and hold both the Sleep/Wake button and the Home
button for ten seconds until the Apple logo appears, you are
performing a reset. Doing this can compromise your system files to the
point where the iPhone will not restart properly.

In one case a user reported syncing with iTunes when it said it was
okay to disconnect the iPhone. The iPhone then froze and was
unresponsive to any input. A reset was finally resorted to and text and
a system prompt (similar to Unix) was displayed. The iPhone was
taken to the Apple store where a clean install of the firmware was
performed, returning the iPhone to normal operation.

Always trying holding the Home button for at least six seconds to try
to recover from a frozen application first. If that doesn't work, turn the
iPhone off and turn it on again. Press and hold the Sleep/ Wake button
on top of iPhone for a few seconds until a red slider appears, and then
drag the slider. Then press and hold the Sleep/Wake button until the
Apple logo appears.

Easy capital letters

David Pogue has written some tips on how to use the iPhone more
efficiently. One of those tips that keeps getting repeated around the
'net is how to type capital letters with ease.

Touch the shift key and then slide your finger to the letter you want to
capitalize. As you slide your finger across the screen the letters will
pop up and the one you lift off of will be input.

You can buy the book, with plenty more juicy details right here for
$19.99.

Quick punctuation

Another keyboard speed tip is adding punctuation easily. Since

punctuation is on a separate keyboard, you have to press the .?123
key to get to these characters, and then press the ABC key to get back
to typing. An easier way to do this is by touching the .?123 key and
not lifting your finger off of it, but slide your finger to the comma key
(for example) and then release the button. The ABC keyboard returns
automaticaly.

Two finger scrolling

You can scroll in Safari with two fingers. When you do it this way the
speed is more controlled and doesn't have that zing, that one fingered
scrolling does. Good for long pages.

Recenter the page

If you are using Safari and looking at a page that is zoomed in, if you
double tap toward the bottom of the screen the page will recenter
where you tapped. Try not to tap a link while doing this.

Scrolling in framesets

If you visit websites that have frames, you can put two fingers
together to drag within the frame only. Experiment with different finger
combinations for the best results.

The crash report and you

I know some guard their personal information zealously. I forget where

I came across this image of someone who had crashed their iPhone.
They were certainly concerned about their privacy. I'll let other users
submit their data so Apple can improve their products .

"Safari can't open the page because it can't find the server."

Reports are coming in from those who bypassed activation on the

iPhone, and are having problems using the Wi-Fi to go online or have a
Wi-Fi signal but can't get Safari to work. Two things have been helping
people. This article here. And this thread here. If you go to the very
bottom of page 1 of the thread, there is a solution that seems to be
helping. According to "charliekowalchuk", the solution is:

"What you need to do is set the hex-key not the password for your
wifi. To do this, go to -->Settings-->Wi-Fi-->touch the blue arrow key
of network your connected to-->this will bring you to the settings of
your network-->tap "forget this network" (this will allow you to be
promted for the password/hex-key again)-->confirm "forget..."-->go
back to Wi-Fi networks-->tap your wi-fi network you wish to connect
to-->in the security box, tap the blue arrow (this will bring you to the
setting for WEP password or WEP hex or ASCII)-->touch WEP hex or
ASCII-->tap back to password-->finally tap in your WEP passkey."

"You can confirm that you are really connected via wi-fi because the
iPhone will report a router and a DNS number. if it does not, You are
not really connected to wi-fi, even though the iPhone wi-fi symbol will
be showing at the top."

Battery loosing charge?

Well you aren't alone if you are having problems with your iPhone's
battery. There are numerous complaints ranging from the iPhone not
charging fully, to being left charging overnight and awaking to find the
iPhone completely discharged. Compare your issues here.

Loss of cellular network access

The iPhone lost the AT&T network signal for no reason when it had
been previously working. The ability to make phone calls or access the
Internet was lost. The iPhone stated it had an invalid SIM card. Apple
knows about this issue and they are working on a fix. To solve this
problem perform the following:
Turn on Airplane mode.
Turn off the iPhone.
Turn on the iPhone.
Turn off Airplane mode.

The Apple iPhone service FAQ

The answers to 28 questions await you here.

Applications randomly closing or stopping

There is some discussion about Safari closing itself and stopping

playback on a song on the iPod. Generally the odds are high if you are
doing many things at once that something will send you back to the
home screen. The general consenus on this is to perform a "soft"
reset. Apple says to turn iPhone off and turn it on again. Press and
hold the Sleep/Wake button on top for a few seconds until a red slider
appears, and then drag the slider. Then press and hold the Sleep/Wake
button until the Apple logo appears.

What do do about dead/stuck pixels

Take the phone to your local Apple store and have it exchanged for a
new one. Many people are doing this and the Genius Bar is all too
happy to assist. I haven't heard one story of someone being refused a
new iPhone as an immediate replacement, barring in stock availability.

Why does my iPhone get hot?

iPhone Atlas wrote an article citing common complaints from users

whose iPhones got too hot. They found the following contributing
factors:

Battery charging.
Use while charging.

Use of Wi-Fi while on a phone call.

Very long phone calls.

They recommended the following to cure the heat build up:

Remove any add-on case that you use to protect the iPhone. It may
not be designed to dissipate the heat properly. Be especially wary of
silicone cases which act is insulators.

Turn on Airplane Mode. This will disable some circuitry, potentially

reducing power consumption and heat generation.

Missing calls and not getting the voicemail either?

Interesting discussion going on here about conflicts between accessing

web sites over EDGE and receiving calls at the same time. If you are
having incoming calls going straight to voicemail without your phone
ringing, you might want to read this. It seems there is a bug where if
the phone is actively downloading on EDGE, calls are discarded. If you
have Wi-Fi access, this will not be an issue.

Safari crashing too much?

This article reports on many iPhone users complaining about the

instability of Safari. They have some simple suggestions that might
help:

Clear your cache, cookies and history. This is simple, but less effective
in curing the problem.
Perform a hard reboot (which can raise its own issues.

Having a hard time syncing contacts?

iPhone Atlas writes about solutions for syncing contacts when the
process hangs. They state:

The riskier fix is to delete the iSync and SyncServices folders from
~/Library/Application Support (this is the Library folder inside your
user directory folder).

A safer method is to:

Back up Contacts using File > Back up Address Book.
Delete all contacts in Address Book.
Move ~/Library/Application Support/AddressBook, ~/Library/Caches,
and ~/Library/Preferences/com.apple.AddressBook.plist to the Trash,
but do not empty (just in case).
Log out of your user, then log back in.
Launch iSync, Choose iSync > Preferences. Click on the Reset Sync
History button. Click Reset Sync History.
Log out of your user, then log back in.
Launch Address Book, create a few test cards, then try to sync. It
should be successful.
Now try restoring from your backup with File > Revert to Address Book
Backup.