Knockdown Center New York 2014 Security and Major Incident Management Plan

This is the security, major incident, business and media management plan (MIMP) for The Knockdown Center. Citadel Security and The Knockdown Center have a moral and legal obligation to assess the foreseeable risks associated with hosting events, and of a major incident, and put in place plans to mitigate the impact of loss on employees, the company and anyone who may be affected by the companys activities. It also has an obligation to the business stakeholders to minimize the potential financial losses following a major incident. The MIMP has been written to give guidance to directors, managers and staff. A major incident usually requires staff to think and act quickly under pressure, in confusing circumstances, and often without complete information on what has happened or might happen. The plan is designed to relieve some of the stress by equipping managers with a template for immediate action that is familiar to them and thus quick to implement.

1.1.

Security Plan

Security Guard Personnel to guest ratio will be 1 to 75. Fire Safety

No fewer than nine (9) fireguards total at all times while the public is in the building, with one fireguard at each interior stair to the cellar. The entire building has fire-extinguishing sprinklers. All doors are considered Class One Fire Exits.
Supervisors

Supervisor to Guard ratio will be at least 1 to 6 Uniforms On appropriate events where attendance is less than 500, Guards may be dressed in suits with a Citadel lapel pin. At all other events Guards will be wearing identical Green and White polo shirts with Citadels logo embroidered on the left chest. Guards working outside of the property will also wear high viz vests.
Communication

Two-way radios of type Motorola RDU4100 10 channel 12.5Mhz or better will be used to ensure security staff have the ability to quickly coordinate efforts when required. One for every supervisor or manager, one for each guard posted at a point of egress, one for any guard posted at gates exiting the property, and in any case, not fewer than 2 per 3 guards. Security will utilize channel 3. Supervisors and managers radios will be programmed for All Call functionality, trumping existing traffic and addressing all radio channels at once. Guard Posts See the attached appendices detailing guard postings for a variety of different capacity events. After Event Exits Twenty-five minutes prior to the conclusion of any event, guards holding the ticketed event perimeter will be reposted at the Flushing gate. After the conclusion of any event, the building will maintain convivial ambiance for a period of 45 minutes, or until 75% of attendees have departed. Attendees
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of more than 600 will never be pushed out and off of the property at the conclusion of an event. Guards posted at the flushing gate will be charged with helping attendees abide by pedestrian laws at cross walks, and maintaining traffic flow. At the Flushing Gate, for events with more than 1800 attendees we will seek sidewalk-stanchioning permits to stanchion the Flushing Ave sidewalk curb. In addition we will provide porta-potties at the Flushing Ave Gate in the event attendees wish to use the restroom at that location. Restroom Sweeps Security will sweep the restrooms every 30 minutes. Entry Policy See the attached appendix stating Knockdown Centers entry policy. This policy contains a list of prohibited items. Any event with attendance greater than 800 will require personal item bag checks (note no larger bags are allowed.) In addition, at Citadels discretion, pat downs or wanding may be performed as an additional public safety measure. Note that we will refuse entry to any intoxicated guests. If any illegal contraband is found, the proper authorities will be notified. If any legal, but not permitted, items are found we will offer a check service. Capacities In no case can security allow more members of the public into the building than the DOB certified capacity. Security staff should maintain a click count of bodies entering and exiting the building. In addition, for ticketed shows, venue will communicate with security staff and frequently compare click counts to the live ticket scanning data available through the ticketing software.

1.2.

Prevention of Illegal Alcohol Sales and Consumption

Age verification Any guest visiting Knockdown Center must have their age verified prior to being permitted to purchase alcohol. A security guard or guards will always be positioned near the entrance to verify guest ages. o If an event is 18+, these
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guards will issue and apply an event-unique wristband to guests who present the appropriate legal government issued identification displaying their name, birth date, and photograph and which states they are 21 years old, or older. The wristband must always be applied to the right wrist (any other wristbands provided by the venue for any other purpose will always be applied to the left wrist.) o If an event is 21+, all attendees must present government issued identification displaying their name, birth date, and photograph, and which verifies the guest is 21 years old or older. 2x IDVisor M310 Age Verification Customer Relationship Management hand held identification scanners will be provided by Knockdown Center for the purposes of further verifying the voracity of guest identification. Service staff, when wristbands are in use, will be notified of a zero tolerance venue rule regarding serving alcoholic beverages to guests who are not wearing a wristband. In addition, Service staff will be instructed to regard wristbands as a fallible system, and that they service staff - are the final defense against an illegal alcohol sale, and they should card any guest appearing under the age of 30, and generally disregard the wristband if they have any suspicion relative to any individual attempting to purchase alcohol. An appropriate number of guards assigned to rove through the building will be specifically tasked with observing guests who are consuming alcohol in order to prevent illegal consumption.

2.2

Major Incident: definition A major incident is any emergency that normally involves a threat to public health and safety and which requires the implementation

Major fires Major power, lighting or structural failure Large scale food poisoning An incoming threat or warning of a bomb alert Gas leak An outbreak of an infectious disease such as meningitis Accident leading to a Local Authority Enforcement Notice (Prohibition or Improvement) Loss of life, serious 4 injury or damage to

property Loss of a venue or part of a venue, or the offices Closure of a show, loss of venue or part of a venue, or seizure of key equipment by enforcement officers or Police Service action Consequential loss of revenue and future business Serious disruption caused by accident/incident investigation Loss of a key contractor by enforcement action Prosecution of Knockdown Center, its directors or individual employees Civil (legal) action against Knockdown Center Consequential loss of business reputation Extreme press or media attention Protestors or demonstrations Severe weather/high winds

In this event key staff members will the will be notified via Radio Control and/or Site Manager. If time allows, it is the Co-Directors ultimate decision to evacuate the structure, with the agreement and support of the First Response Team: 2.2 First Response Team: Major Incident

Tyler Myers, Knockdown Center, 347-915-5615, tyler@knockdowncenter.com Michael Merck, Knockdown Center, 312-731-1682, michael@knockdowncenter.com David Yorio, Citadel Security Agency, 917-697-1211 david@citadelsecurityagency.com

This team must be available 24hrs. Either Michael Merck or Tyler Myers must be on site whenever the public is present, and when on site, will be performing the duties of the Site Manager. If not on location at the time of the incident they must be available via phone.

Responsibilities Take action to minimize the risk to the health & safety of the public, staff, contractors, exhibitors etc at the venue. Facilitate the work of emergency services servicing the venue Safeguard current business Business Recovery Maintain reputation of the business 3.1Major Incident Response Procedure / Action Steps Step1: Immediate Action Site Manager to initiate relevant emergency procedures for identified threat.

Consider whether or not this constitutes a Major Incident and if so, begin to Implement immediate measures to control the incident via the First Response
Team and contact any First Response Team members, not on location, via Radio Control (who will send group notification text and radio call) Ensure emergency services have been tasked as appropriate. Contact appropriate city agencies and local authorities Incident Assessment and Communication Ensure incident is contained to avoid an escalation Liaise with the emergency services Agree and implement a plan of action and recovery strategy Step 2: First Response Team to notify appropriate incident department heads to implement plan of action Name Security David Yorio, Citadel Manager Tyler Myers, Knockdown Center Michael Merck, Knockdown Center Manager Title implement steps outlined below.

Unless events dictate otherwise, do not allow show staff to leave site without authorization

 Appoint a staff member to begin a log sheet noting the key decisions made and why they were made using the Decision Sheet log at Appendix Two. Once action plan is implemented, begin to account for staff via department staff heads and contractor health & safety supervisors. Decide on press and public communication Consider financial and legal affects on business Initiate call for external advisory services if required (Consultant, Lawyer etc.) 4.1 Communication Procedure Step 1: Primary Notification Contact Tyler Myers, Michael Merck, David Sklar or David Yorio on Ch: 01 or via Radio Control to report type of incident and location of incident, and wait for direction. Step 2: Secondary Notification If additional support is needed, contact radio control with description of incident, and who should be contacted (security, vendors, additional production support, etc). Radio control will notify appropriate parties (DO NOT CALL 911). Step 3: Action Isolated Incident: If incident is isolated, maintain your location if safe, and wait for Knockdown or Citadel staff to arrive. Immediate Area Evac: If incident warrants an evacuation of the immediate area, maintain your location if safe and assist security as needed. Structure or Site Evac: If incident warrants a full evacuation, dictated by Tyler or David alert security in your immediate area and then report to your evacuation post. Step 4: Follow Up Report your location and status to radio control. Wait for additional notifications via Radio Control. Be prepared to use your mobile device as a backup form of communication. Step 5: Stay Calm Radio Control/Command center will give continued updates via radio or back up cell phone. DO NOT continue to contact the command center unless you are witness to an incident that is escalating. If Radio Control announces evacuation Step 1: Immediately leave structure through the nearest fire door. Step 2: If safe, retrieve your assigned evacuation kit (if assigned).

Step 3: Report to pre-determined evacuation post, and report your location and status to radio control Step 4: Begin evacuation procedures, and report back to radio control with any further incidents. Step 5: Radio Control/Command Center will give continued updates via radio or back up cell phone. DO NOT continue to contact the command center unless you are witness to an incident that is escalating. *Direct EMERGENCY line to radio control: 347-915-5615 Meeting location(s): First Response Team All locations are dependent on incident. Do not proceed to a location if it has been compromised by the incident. Proceed to following locations: Location #1: Main Office ONLY IF IT IS SAFE TO DO SO Location #2: Parking Lot *Secondary communications available* Location #3: TBD

First Responders Meeting: Following Immediate Action Initial Steps: Evaluate immediate response in place Contact Head of Marketing regarding communication with ticket holders Agree strategy to contain incident If incident requires full or partial evacuation, decide which staff are necessary to keep on site. Causes for Evacuation: Structural Fire Structural Failure Foreign substance / gas leak Severe weather / high winds Bomb / Terrorists treats Decide on need for follow up meeting; decide time/place if applicable Evaluate risks for the business (financial, legal, reputation) As time allows: Prepare a draft holding statement to the press and be prepared to distribute if the situation demands it. If the Head of PR is not yet present, use the format at Appendix Four.

Handing over control of the site to Emergency Services In case of a major incident where the control of the site may have to be temporarily handed over to the authorities the Site Manager will ensure that this handover takes place. The Site Manager will liaise with the Emergency Services until control of the site is returned to Knockdown Management. Evaluation and reporting A debrief meeting to evaluate the incident handling and response should be held as soon as possible after the event. An Incident Report must be filed with the appropriate authorities. Follow Up Action Prepare a brief summary of what has occurred. In liaison with Borough Hall and the 104th Precinct draft a holding statement to the press and be prepared to distribute if the situation demands. Keep only necessary staff on site. If it is likely that the incident will continue for a protracted period consider rotating staff on shift basis. 5.0 Weather Monitoring Procedure Production Staff will monitor weather from the onsite Production Office. Production staff will be in communication with CompuWeather and their team of meteorologists. They will be monitoring severe weather as proclaimed by the National Weather Service and via radar. 6.1Terrorist / Bomb Threats Any direct threats made to the venue, event site, performers, and/or public will be relayed immediately to 911 and local precinct/authorities Radio control, venue management and production will monitor calls. Staff members that receive calls are instructed to take notes and listen for the following information: Exact Message Communicated Location of Bomb (if indicated) Time of planned detonation (if indicated) Description of bomb or item in which it is concealed (if indicated) Why or Reason (if indicated) Who (if indicated) - Caller Description (Male, Female, Adult, Child, Speech intoxicated, irrational, speech impediments, rambling) - Background Noise during call (traffic, planes, typing, children, additional voices, music)

7.1Transportation Evacuation Plan All public will be instructed to use the closest emergency exit and proceed to evacuation assembly areas. Citadel Security and Fire Marshals will assist with the evacuation process and directing pedestrian traffic. (See Appendix One) Parking Lots Drivers are not allowed to wait in their car and will be instructed to move from parking spaces. Traffic Management will assist keeping public safe in parking lots. 8.0 Action Following an Incident Where the Venue Cannot Function All actions remain as above so far as it is practical to do so. However it may not be possible to remain at the venue. The circumstances where a venue can be completely lost are as follows: The damage is so extensive that complete evacuation is required The threat of damage is so great that complete evacuation is required Downwind hazard to local population requiring complete evacuation Airborne hazard such as a chemical leak In such circumstances the first priority in conjunction with the Local Precinct and emergency services is the safe evacuation of all personnel. The first response team will then relocate to a Location #2 or Location #3 pending extent of incident. 9.1Site Manager Equipment The following will be kept in the Site Managers office for use in an emergency. One kit will also be distributed to the following locations: Production Office, Box Office, Flushing gates: Copies of Major Incident Plan Hardhats High visibility vests Flash lights Tape Measure Digital Camera or phone for pictures Rolls of Hazard Tape Note books and pencils Bullhorns

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Appendix Two Decision Sheet Log This is to record the key decisions that you make during an incident. This will be essential to assist with the post-incident investigation to piece together the main events. Probably the most important decision is to record when and why the decision was made either to evacuate or not evacuate the show or structure. Name: Time Started:

Time

Event

Appendix Three Summary Incident Report 1. Brief Description of Incident Including Time

2.

Key Information

Casualty status Estimated time venue/office out of use Is the show recoverable? Are there legal implications? Are there PR implications? Are there staff welfare issues? 3. First Response Team Status On Site Director (NAME) Co-Director (NAME) Production Director (NAME) Citadel Security (David Yorio) Informed & en-route Informed

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Site Manager (NAME)

4.

External Agencies Involved

NYPD FDNY Parks Department Additional Agencies (DOB, OSHA, etc) Press Aware Yes/Not Known Other

5.

Events Casualties Status Receiving Hospital (if known)

Name

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Appendix Four Call Out List & Summary of Contact Details First Response Team Name

Role

Mobile Number

David Yorio

Citadel Security

917-697-1211

Media Handling & Communications Team Name Role

Mobile Number

Heads of Departments Name

Role

Mobile Number

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Appendix Five Format for Press Holding Statement Time: Date:

INCIDENT AT Knockdown Center, Maspeth Queens An incident has occurred at the Knockdown Center at (insert time). It involves............. The Knockdown Center would like to reassure everyone that it is taking all necessary action with the NYPD and local authorities to take control of the situation. We are working with the emergency services who are on site/on their way to the site. Public safety and the safety of our guests, exhibitors and our own employees is the highest priority for Insomniac. Stringent standards of risk assessment and planning for any kind of incident are applied in the run up to every event. It is routine procedure for the Knockdown Center to suspend an event in the instance of any threat to public safety. David Sklar is assessing the options in liaison with his Management Team and Borough Presidents office, as well as the appropriate authorities with the aim of restarting the event as soon as possible. More information will be released as soon as possible. (updates will be published on our website http://knockdowncenter.com)

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Appendix Six City Agency Support The following are potential steps external agencies while onsite: Command Center City Agencies will implement a temporary command center off site to assist in streamlining communications. First Response Team Members will interface with key city agency heads within the command center, as well as Production Coordinator (NAME). Cordons and Control Points In the event of a major incident with implications for public safety it is likely that the NYPD / FDNY will cordon off the incident. Depending on the severity and scale the cordons would be as follows: Inner Cordon. Provides immediate security to the rescue zone and potential crime scene Outer Cordon. Seals off an extensive controlled area surrounding the rescue zone. All access and exit points will be controlled and those seeking access vetted. Traffic Cordon. Deployed at or beyond the outer cordon preventing vehicular access to the area surrounding the scene. Marshaling Area. This is a large area to which resources such as rescue teams can be directed prior to deployment. Triage Area. This is a large area to which casualties can receive immediate medical attention before being dispatched to local hospitals for additional treatment.

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Location: 52-19 Flushing Ave., Maspeth, NY 11378 Phone: 347.915.5615

Mailing: 59-50 54th Street, Maspeth, NY 11378 Email: mail@knockdowncenter.com

Prohibited Items and Security For the safety and enjoyment of everyone at an event, anyone entering the Center is subject to a reasonable search. This includes, but is not limited to bags, purses, coats and hats. Guests are prohibited from bringing the following items into Knockdown Center: food, except for certain medical conditions illegal drugs glass, plastic or metal containers video or audio recorders professional quality camera equipment backpacks coolers umbrellas knives firearms or weapons of any kind firecrackers strollers or baby seats folding chairs noise makers or horns streamers balloons signs (excluding WWE wrestling events) beach balls parcels packages or any items the contents of which is not displayed The venue management reserves the right to restrict any other items that could pose a safety hazard or restrict the enjoyment of another guest. Any prohibited items may be returned to a vehicle or disposed of properly. Management also reserves the right to inspect personal belongings of a suspicious nature. Smoking All indoor areas are Smoke Free. Smoking is only allowed in designated outdoor areas and when permitted by law. Lost and Found All found items are immediately taken to the Venue Office.. If you lose an item during an event, please see our event staff for assistance. If you realize you have lost an item after you leave the property, please call 347.915.5615 and ask to speak with someone in our lost and found. The lost and found is open M-F, from 8:00am until 6:00pm. Guest Conduct Guests who appear intoxicated, are using offensive language, throwing objects, standing on furniture or any other behavior deemed by Knockdown Center as disruptive or dangerous in nature, are subject to ejection. Age Verification You must be 21 years of age or older to purchase Alcoholic Beverages. You must have a valid Government issued identification with a picture, birth date, and issuing authority clearly displayed. Knockdown Center will use every tool available to verify the legitimacy of that identification, including (but not limited to) hologram verification and electronic barcode/mag stripe information verification. We reserve the right to refuse service to anyone, at our sole discretion. Re-Entry Policy Re-entry is not permitted.

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www.knockdowncenter.com

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