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The Alcatel-Lucent 5620 Service Aware

Manager (SAM) provides end-to-end

management of IP/MPLS and Carrier
Ethernet networks and the services
they deliver to take service providers
well beyond the traditional boundaries
of element and network management
systems. With unied element, network
and service management, service
providers can more effectively manage
next-generation residential, business
and mobile services as well as mission-
critical enterprise networks. They
benet from:
An easy-to-use GUI that accelerates
conguration and provisioning tasks.
Automation further accelerates
tasks and minimizes the time and
costs associated with the errors that
commonly occur when a command
line interface is used.
Common provisioning for Layer 2
and Layer 3 services to reduce the
cost of delivering different service
Extensive service assurance capa-
bilities that let them proactively
identify problems before they
affect customers.
Powerful troubleshooting tools
that help them quickly pinpoint the
root cause of problems to speed
Templates that allow them to
customize 5620 SAM workows for
integration with existing processes
and workows.
Open interfaces that enable inte-
gration with custom web portals,
Operations Support Systems (OSSs)
and Business Support Systems (BSSs).
The 5620 SAM further extends unied
IP/MPLS and Carrier Ethernet manage-
ment capabilities through seamless
integration with:
The Alcatel-Lucent 5650 Control
Plane Assurance Manager (CPAM),
for simplied, visual control plane
management based on IP/MPLS
route and path analytics.
The Alcatel-Lucent 5670 Reporting
and Analysis Manager (RAM), for
collection, warehousing and analysis
of application trafc ows for
residential subscribers or business
VPN sites.
The Alcatel-Lucent 5750 Subscriber
Services Controller (SSC), for
dynamic policy provisioning and
session access control based on
bandwidth availability, as well as
residential subscriber service self-
care portals.
Alcatel-Lucent 5620 SAM
S E R V I C E AWA R E MA N AGE R | R E L E A S E 7. 0
Unied element, network and service management of IP/MPLS and Carrier Ethernet networks and the
next-generation services they deliver.
Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet 2
Proven in more than 200 deployments,
including some of the worlds largest
and most advanced networks, the
5620 SAM consists of four integrated
The 5620 SAM Element Manager
(SAM-E) module provides traditional
FCAPS functionality for element
management and is the platform for
all 5620 SAM modules.
The 5620 SAM Provisioning
(SAM-P) module provides network
conguration, service provisioning
and customer management.
The 5620 SAM Assurance (SAM-A)
module provides physical, network
and service topology views and
OAM service-diagnostics tools.
The 5620 SAM OSS Integration
(SAM-O) module provides an open
interface for integration with
external applications and OSSs.
5620 SAM-E
The 5620 SAM-E module provides
fault, conguration and security
management for network elements.
As the base plat form for the 5620
SAM, it also supports network and
service discovery and integration of
third-party Customer Premises
Equipment (CPE).
Key features
Scalable, secure and exible
system architecture
High availability, system redundancy
and fast system failover options allow
operators to implement a highly secure
network and service operations envi-
ronment. The distributed architecture
enables support for the largest networks
and massive volumes of performance
statistics and billing records.
User security with scope of
command and span of control
The scope of command feature allows
network administrators to dene each
operators access to operations and
commands. With the span of control
feature, network administrators can
subdivide network resources and assign
operators clear ownership based on
security privileges for their geographic
location, organizational group, job
function, or individual responsibilities.
Generic Network Element support
The Generic Network Element
(GNE) feature enables integration
of third-party equipment for script
management and conguration
topology display. It also enables alarm
surveillance, including MIB-trap-to-
alarm mapping, and interface MIB
statistics collection.
Base platform Distributed, high-availability architecture for redundancy and fast system failover
In-band and out-of-band management
Subnet-based auto-discovery of network elements and their configuration
Third-party network element and interface discovery
Real-time synchronization with network element changes
Equipment and network inventory administration, with browsing and querying capabilities
Configurable MIB polling policies and schedules for OAM tests, for example
Telnet, Secure Shell (SSH) and web interface session launch
Fault management Scalable alarm and SNMP statistics collection
Multiple instances of alarm windows with custom filters and direct navigation to objects with alarms
Comprehensive array of physical or logical network views
Configuration management Easy-to-use, GUI-based device and network configuration
Physical resources, such as Media Dependent Adapters (MDAs) and ports
Logical ports, Link Aggregation Groups (LAG) and network interfaces
Access port and network QoS policies and parameters
Buffer, queuing and scheduling policies, including hierarchical QoS policies
QoS marking and forwarding policies based on Layer 2, 3 or 4 fields
Rules-based backup, restore and upgrade of device software
Enforce custom naming of objects (e.g. services, tunnels, etc) and specify numeric ranges for IDs
Security management Operator-profile management, including support of functional access domains and user roles:
Scope of command: Allow/prohibit specific user functions within the scope of the network
Span of control: Allow/prohibit user access to specific network elements or groups of elements
Logging of user and OSS interface client activity
RADIUS/TACACS+ user authentication and authorization or local password-based access
SNMPv3 trap authentication
Secure access to devices using SSHv1/v2 and secure file transfer using Service Control Points (SCPs)
Table 1. 5620 SAM-E feature summary
Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet 3
5620 SAM-P
The 5620 SAM-P module accelerates
conguration of the network
infrastructure and services. It offers
easy-to-use tools for the provisioning
of network infrastructure, service and
customer management elements,
as well as scripting to automate
parameter conguration for Alcatel-
Lucent and third-party devices.
Key features
Flexible provisioning options
Templates and workow wizards
enable point-and-click service creation.
Operators are guided step-by-step
as they set up complex services for
rapid provisioning and fewer errors.
Templates also enable operators
to customize and standardize their
provisioning workow to match
internal processes. Layer 2 and 3
services are provisioned in the same
way, reducing delivery costs for
different service types.
Provisioning verication
Automated provisioning of equipment,
routing and service tunnels signicantly
reduces miscongurations so services
can be delivered faster and more reliably.
Additionally, newly activated services
can be validated using the service test
suite. Tests are automatically extended
as services expand so test coverage
does not drop off over time. Individual
component tests for the newly pro-
visioned entity are automatically
created and include detailed test
results. This functionality requires the
5620 SAM-A module.
Rapid service creation GUI-based provisioning with concurrent, multiple-object editing
Step-by-step wizards to simplify complex tasks
Rules-based bulk parameter configuration and auto-creation of objects, such as service tunnels
Single-click service validation through auto-generated OAM tests (requires the 5620 SAM-A module)
Script and service template management and execution, including a GUI builder for customized GUIs
Third-party CPE provisioning using command line interface scripts with security and version control
Integrated with leading OSS vendors for flow-through service activation and provisioning
(SAM-0 required)
Services supported Routing domain management with drill-down into groups, areas, routers, adjacencies/neighbors,
interfaces and other membership or associated elements
Multipoint IP-VPNs through Virtual Private Routing Network (VPRN) support
Internet BGP peering services
Internet Enhanced Services (IES) support for extranet and differentiated Internet access
Point-to-point and multipoint Ethernet services:
Ethernet Virtual Local Area Network (VLAN) services
Virtual Private Wire Services (VPWS) through Virtual Leased Lines (VLL) support (Ethernet, ATM,
frame relay, IP pseudo-wires), including pseudo-wire switching and redundancy
Virtual Private LAN Services (VPLS)
Hierarchical VPLS (H-VPLS)
Multicast Virtual Private LAN Services (MVPLS)
Composite services
Service mirroring
Dynamic subscriber and policy configuration
Host profile configuration (bridged or routed by application type)
Subscriber-identification policy configuration (to associate dynamic hosts with subscribers)
Subscriber Service Level Agreement (SLA) policy configuration
Managed Service Access Points (MSAPs) configuration for Enhanced Subscriber Management (ESM)
Integrates with the 5750 SSC for dynamic subscriber policy provisioning and session access control based
on bandwidth availability
Service infrastructure provisioning Network service tunnel or Service Distribution Point (SDP) provisioning
MPLS path and LSP provisioning with automatic bidirectional, meshed SDP binding creation during
service creation
Mix-and-match access technologies: Frame relay, ATM, Ethernet and SONET/SDH for VPWS /VLL services
Table 2. 5620 SAM-P feature summary
Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet 4
5620 SAM-A
The 5620 SAM-A module provides
topology views, alarm management,
fault correlation and OAM tests. It
simplies fault detection, cause
isolation and customer impact cor-
relation by maintaining a real-time
topology model of the network and
the relationship between its various
parts. OAM and Service Assurance
Agent (SAA) tests help operators
identify and isolate potential problems
in the network before they affect
customers. Network, routing and
service topology views allow for
real-time assurance, while compre-
hensive service validation capabilities
provide proactive monitoring and
operator alerts when specied
thresholds are crossed.
Key features
View of all physical, routing,
MPLS, service infrastructure
and service layers
A variety of views and icon status
indi cators help operators quickly
diagnose and resolve service-affect ing
problems, from simple to complex.
Service, service-tunnel, LSP and physical
topology maps allow operators to
visualize all network resources and
routes traversed by single services
or composite services composed of
multiple Layer 2 and 3 services.
Root cause and service-
impact analysis
Integrated fault and service man-
agement capabilities mean alarms
generated by a network object are
propagated to higher-level objects
in the managed object hierarchy. This
immediate correlation of network
events with services lets operators
quickly determine which customers are
affected by a network event. A service
alarm helps determine affected sites
and service components. A state cause,
such as a binding or MTU mismatch,
helps operators quickly identify the
root cause of the outage.
Service verication and
proactive SLA testing
Comprehensive diagnostic tools let
operators verify operations end-to-end
and across all IP/MPLS, Ethernet and
transport layers. Test suites, combined
with service-aware OAM tests, simulta-
neously test every aspect of a group
of services or network objects, such
as routers, LSPs or tunnels. The 5620
SAM-A automatically creates all
necessary OAM tests for each entity
in the group. Tests are automatically
updated when objects are added to
or removed from a group.
Test suites can also be scheduled for
each service and compared to congu-
rable parameters, such as jitter, delay
and packet-loss metrics, to proactively
detect service and net work degradation.
Rules-based alarm notifcations, such
as threshold-crossing alerts, and
escalating test-failure alerts, further
automate service assurance and
adherence to SLAs.
Performance management
A distributed statistics-collection
platform for real-time statistics
collection provides the information
operators need to monitor SLAs.
Equipment and interface statistics-
reporting system management lets
operators proactively set performance-
monitoring thresholds and activating
counters. Historical and real-time
statistics graphing help them better
understand performance issues before
they become a problem.
Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet 5
Topology maps Highly scalable topology maps with support for third-party resources
Physical topology, including support for 802.1ab link adjacencies
LSP topology with LSP cross-connect topology
Service tunnel and Service Distribution Point (SDP) topology
Service topology to view status of underlying network objects involved in the delivery of a service
Composite service topology combining multiple services in a single view for end-to-end assurance
- VLAN connections to a H-VPLS
- IES spoke into a VPLS
- VPLS connected to two CPE Ethernet rings
Advanced layout algorithms
Extensive grouping and filtering capabilities
Dynamic maps display additional troubleshooting information, such as OAM test results and trace
Alarm management Service alarms: Instant propagation of physical and logical resource alarms to affected services
Direct navigation from alarms to affected and related objects
Advanced alarm correlation to identify root cause
Extensive alarm filtering and search capabilities
Customizable alarm information fields
Flexible definition of rules for fault escalation, de-escalation and severity assignment
Integrated with leading OSS vendors for multivendor fault management (SAM-O required)
Service Test Manager (STM) Verification of end-to-end services and underlying network layers
Concurrent tests of groups of objects
Grouping of OAM tests in an integrated test suite for concurrent execution
Scheduled OAM test suites to proactively monitor configurable metrics such as latency, delay, packet
loss, and threshold crossing alerts
Automatically generated OAM tests based on object or topology changes
Performance management Distributed, load-balanced statistics-collection platform for:
Performance statistics
Accounting data including SAA
Real-time statistics collection and graphing
Historical statistics archival and graphing
Definition of performance-monitoring thresholds
Service accounting policies per service or per port
Integrated with 5670 RAM, which provides application traffic flow collection, warehousing and analysis
for residential subscribers and business VPN sites
Integrated with leading OSS vendors for billing, performance and SLA management (SAM-O required)
Additional troubleshooting capabilities Hierarchical navigation tree with extensive parameter filtering and searching capabilities
Tracking of changes from baseline configuration to current state
Auditing and reporting of network configuration deviations
Network and routing policy auditing
Traffic engineering tool for path optimization
Integrated with 5650 CPAM, which provides control plane visualization for proactive detection and rapid
resolution of control plane issues
Table 3. 5620 SAM-A feature summary
Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet 6
5620 SAM-O
The 5620 SAM-O module provides
full access to 5620 SAM functionality
through an open OSS interface. It uses
XML and Java Messaging Service (JMS)
to integrate with external applications
for fault management, service activation/
provisioning, performance reporting,
SLA management, billing, trafc engi-
neering and network planning. External
systems can also congure, activate
and retrieve faults for third-party
devices through SAM-O. This reduces
costs by providing a single and stable
integration point for a large number
of network element types.
Key features
Alcatel-Lucent OSS Connected
Partner Program
The Alcatel-Lucent OSS Connected
Partner Program further reduces OSS
integration time and costs by certify-
ing integration of the 5620 SAM with
applications from industry-leading
independent software vendors such
as CA, Cariden, Comptel (formerly
Axiom), EMC (formerly Smarts), HP,

(formerly Micromuse and

Quallaby), InfoVista

, and Subex
(formerly Syndesis).
Alcatel-Lucent Portal
Development Service
The Alcatel-Lucent Portal Development
Service (PDS) offers custom-built web
portals for customer or operator use
based on the 5620 SAM-O interface.
The service-aware nature of the 5620
SAM and the availability of all services
through the 5620 SAM-O interface
provide a comprehensive, end-to-end
view that is correlated with end-to-end
operational status and supported by
extensive testing capabilities.
Table 4. 5620 SAM-O feature summary
BSS/OSS integration Open, bi-directional XML and JMS interfaces
For fault management, service activation/provisioning, performance reporting, SLA management,
billing, traffic engineering and network planning applications
Software development kit with sample code and developers guide
Custom web portal development through the Alcatel-Lucent Portal Development Service
For service provider or end-customer use
Alcatel-Lucent OSS Connected Partner Program certifies integration between the 5620 SAM and the
following applications:
CA eHealth

Cariden MATE

Comptel AXIOSS

EMC InCharge

HP OpenView TeMIP

IBM Tivoli


IBM Tivoli Netcool Provisio

InfoVista VistaInsight

Subex NetProvision

Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet 7

Whats new in Release 7.0?
Table 5. 5620 SAM, Release 7.0 feature summary
Network element support
Table 6. Supported network devices and releases for 5620 SAM, Release 7.0
Additional devices and releases may be supported in future 5620 SAM, Release 7.0 maintenance loads. Contact your Alcatel-Lucent representative for more details.
New IP/MPLS solution-specific applications for mobile backhaul, business
VPNs, and residential services
Simplified management of Alcatel-Lucent IP/MPLS-based solutions
Graphical bulk object configuration
Next-generation topology map
Tool for path optimization
Automated routing configuration with auditing capabilities
Templates for service tunnels
Client Delegate Server for third-party display tool support (e.g. Citrix)
Enhanced platform scalability
Increased operational efficiency and operator productivity
Troubleshooting using real-time accounting data
SAA enhancements
Increased service availability through enhanced assurance capabilities
Enhanced third-party device support Improved end-to-end management for third-party CPE
Support for new releases of previously supported equipment and new
equipment (see the device support table below for full details)
Continuous access to new equipment features through the 5620 SAM
Integration with:
5650 CPAM, Release 3.0
5670 RAM, Release 2.0
5750 SSC, Releases 3.1 and 3.2
Access to the latest management capabilities for control plane assurance and
application-level reporting for business VPNs and subscriber policies
Support for new partner application releases certified through the Alcatel-
Lucent OSS Connected Partner Program
Extended OSS integration support
7750 Service Router (SR) 5.0, 6.0, 6.1 and 7.0
7710 Service Router (SR) 5.0, 6.0, 6.1 and 7.0
7705 Service Aggregation Router (SAR) 1.0, 1.1 and 2.0
7450 Ethernet Service Switch (ESS) 5.0, 6.0, 6.1 and 7.0
7250 Service Access Switch (SAS) 2.0 and 3.0
7210 Service Access Switch SASE 1.0
7210 Service Access Switch SASM 1.1
9500 Microwave Packet Radio (MPR) 1.2 (ETSI) and 2.0 (ANSI)
OmniSwitch 6400, 6850, 6855, 9000 6.3.x
Telco T5C (24G, 24GT, 24T, 24F, 48T) BiNOS 6.3
Third-party devices N/A (integration through SNMP)
Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet 8
Technical specications
Operating environment
The Alcatel-Lucent 5620 SAM, Release
7.0 operates on:
Sun Solaris 10 x 86 for Sun Micro-
systems AMD-based platforms
(Preferred platform)


10 for Sun Microsystems

SPARC platforms


Professional (32-bit)


Vista Business
and Ultimate (32-bit editions) for
5620 SAM client only
Contact your Alcatel-Lucent represen-
tative for 5620 SAM platform sizing
5620 SAM main server
It is recommended that the 5620
SAM server be installed on a
workstation separate from that
of the 5620 SAM database for
large-scale deployments
2 CPUs (dual-core)
2 disk drives, minimum 73 GB each
2 CPUs, 1 GHz or higher
2 disk drives, minimum 73 GB each
5620 SAM database
Includes Oracle

10g database
Stores network objects and
The 5620 SAM server can be
installed on a workstation separate
from that of the 5620 SAM data-
base for large-scale deployments
2 CPUs (dual-core)
2 disk drives, minimum 73 GB each
2 CPUs, 1 GHz or higher
2 disk drives, minimum 73 GB each
5620 SAM auxiliary server
For statistics collection
Dedicated server only required for
large-scale deployments
2 CPUs (dual-core)
4 disk drives, minimum 73 GB each
4 CPUs, 1.5 GHz or higher
4 disk drives, minimum 73 GB each
1 CPU (4-core), 1 GHz or higher
5620 SAM client
GUI presentation front-end
Only one client should be installed
per platform
1 CPU, 1 GHz or higher
1 GB dedicated RAM
1 GB available disk space
1280 1024 display resolution
1 CPU, 1 GHz or higher
1 GB dedicated RAM
1 GB available disk space
1280 1024 display resolution
5620 SAM client delegate and
third- party remote display server
Single client install for multiple
GUIs for multiple users
Citrix is recommended third-party
remote display software
4 CPU cores
16 GB dedicated RAM
1 GB available disk space
For a maximum of 15 concurrent GUIs.
Increased hardware specifications are
required as number of concurrent GUIs
4 CPU cores
16 GB dedicated RAM
1 GB available disk space
For a maximum of 15 concurrent GUIs.
Increased hardware specifications are
required as number of concurrent GUIs
1 CPU (4-core), 1 GHz or higher
Table 7. Minimum hardware requirements for 5620 SAM, Release 7.0 running on a Sun Solaris 10 platform
Alcatel-Lucent 5620 SAM | Release 7.0 | Data Sheet 9
5620 SAM main server
The 5620 SAM server must be installed on a workstation separate
from that of the 5620 SAM database workstation.
Only for lab deployments

Pentium 4, 3 GHz or higher

15 GB disk space
5620 SAM database
Includes Oracle 10g database
Stores network objects and configuration
Only for lab deployments
Intel Pentium 4, 3 GHz or higher
50 GB disk space for the database
5620 SAM client
GUI presentation front-end
Maximum of one client per PC
May also be used in production deployments
Intel Pentium 4 CPU, 2 GHz or higher
1 GB dedicated RAM
1 GB disk space
1280 1024 display resolution
Table 8. Minimum hardware requirements for 5620 SAM, Release 7.0 running on Windows platform for Lab deployments
Network Elements (NEs), not including GNEs 5,000
GNEs in addition to NE limit 2,000 (
GNEs 15,000 (
) (
) (
MDAs 16,000
Services 1,000,000
Service Access Points (SAPs) 5,000,000
Concurrent 5620 SAM GUI clients 100
Concurrent 5620 SAM OSS clients 10
Outstanding alarm-list entries 50,000
Alarm history duration (assuming outstanding alarms limit reached each day) 1 month
Concurrent standard OAM tests (per 10 min. interval) 2,000
Concurrent lightweight OAM tests (per 10 min. interval) 4,000
Concurrent accounting-based OAM tests (per 10 min. interval) 50,000 (
Accounting statistics (per 15 min. interval) 10,000,000
Performance statistics (per 15 min. interval) 500,000
Assuming 10 interfaces per GNE.
As of 5620 SAM, Release 7.0 R4 or later.
Does not include new GNE support introduced in 5620 SAM, Release 7.0 R4 or later.
Contact your Alcatel-Lucent representative for complete deployment guidelines and for custom platform requirements needed to achieve scalability limits.
Table 9. 5620 SAM, Release 7.0 scalability per 5620 SAM server cluster Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo
are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners.
The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility
for inaccuracies contained herein. Copyright 2009 Alcatel-Lucent. All rights reserved.
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