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Abstract This document outlines the minimum and recommended environments for OpenText RightFax and our policy on non-supported environments.
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Overview
This document outlines the minimum and recommended configurations for customers running OpenText RightFax. For additional information on hardware and software requirements for RightFax systems, please see the RightFax Installation Guide for the version of RightFax you are interested in. Note that customers who do not meet the minimum requirements stated here will be asked to move to one of the minimum supported environments before OpenText will open a support incident for the system.
RightFax 10.5
RightFax Server Hardware Requirements
Minimum Hardware Environment Computer/processor: 1.6 GHz Intel Xeon, Core or Pentium, or compatible CPU. RightFax 10.5 supports x86 and x64 architectures. Memory: 1 GB RAM Hard disk: 10 GB free space. Installed programs require 1.2 GB* Display: SVGA (800 x 600) or higher resolution monitor Keyboard and mouse are required
Recommended Hardware Environment Computer/processor: 3.3 (or faster) GHz Intel Xeon, Core or Pentium, or compatible CPU. RightFax 10.5 supports x86 and x64 architectures. Memory: 2 GB RAM or greater Hard disk: 40 GB free space. Installed programs require 1.2 GB* Display: SVGA (1024 x 768) or higher resolution monitor Keyboard and mouse are required.
*Hard disk minimum requirements do not include space for storage of document images. To calculate needed disk space, Open Text recommends using an estimate of 35kb per page.
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Virtualization Environments
RightFax 10.5 supports the following virtualization environments. Microsoft Hyper-V with optional Live Migration VMware ESX 3.01. or later. VMware vSphere 4.0 and later with VMotion
For more information on licensing RightFax in a virtualized environment, please see OpenText Product Bulletin 1029.
Fax Transmission
RightFax 10.5 supports only the following technologies for transmitting and receiving faxes. Other board types or third party board or SR140 emulation technologies are not supported. Dialogic Embedded SR140 Dialogic Brooktrout TR 1034 series fax boards Dialogic Brooktrout TruFax (RoHS compliant) series fax boards
RightFax Embedded SR140 and Dialogic Fax boards cannot run on the same RightFax DocTransport server. Customers with legacy (pre-RightFax 10.0) SR140 software may continue to use that legacy software with RightFax 10.5. If the customer adds any additional fax over IP channels to their RightFax 10.5 system, OpenText will upgrade the legacy SR140 licenses to Embedded SR140 licenses at no charge.
Terminal Services
For remote access or terminal services, RightFax 10.5 supports the following products. Windows 2008 Windows 2008 R2 (also known as Remote Desktop Services) Citrix XenApp Client
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Microsoft Exchange
The RightFax Connector for Microsoft Exchange supports:
Exchange Server 2010 Exchange Server 2010 Unified Messaging Exchange Server 2007
Microsoft Exchange Server must be installed on Windows Server 2008 or Windows Server 2008 R2, and requires a 64-bit processor platform.
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Microsoft Outlook
RightFax 10.5 supports the following versions of Microsoft Outlook.
In order to support the conversion of Office 2007 and Office 2010 documents, Microsoft Office 2003 and the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats (available from Microsoft) are required.
Lotus Domino Server R7, R8, R8.5, R8.5.1, R8.5.2, and R8.5.3. Lotus Notes R7, R8, R8.5, R8.5.1, R8.5.2, and R8.5.3.
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RightFax 10.0
Fax Server Hardware Requirements
Minimum Hardware Environment Computer/processor: 1.6 GHz Intel Xeon, Core or Pentium, or compatible CPU. RightFax 10.0 supports both x86 and x64 architectures. Memory: 1 GB RAM Hard disk: 10 GB free space. Installed programs require 1.2 GB* Display: SVGA (800 x 600) or higher resolution monitor Keyboard and mouse required
Recommended Hardware Environment Computer/processor: 3.3 (or faster) GHz Intel Xeon, Core or Pentium, or compatible CPU. RightFax 10.0 supports both x86 and x64 architectures. Memory: 2 GB RAM Hard disk: 10 GB free space. Installed programs require 1.2 GB* Display: SVGA (1024 x 768) or higher resolution monitor Keyboard and mouse required. *Hard disk minimum requirements do not include space for storage of document images. To calculate needed disk space, Open Text recommends using an estimate of 35kb per page.
Virtualization Environments
RightFax 10.0 supports the following Virtualization environments. Microsoft Hyper-V with optional Live Migration VMware ESX 3.01. or later. VMware vSphere 4.0 and later with VMotion
For more information on licensing RightFax in a virtualized environment, please see OpenText Product Bulletin 1029
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Fax Transmission
RightFax 10.0 supports only the following technologies for transmitting and receiving faxes. rd Other board types or 3 party board/ SR140 emulation technologies are not supported. Dialogic Embedded SR140 Dialogic Brooktrout TR 1034 series fax boards Dialogic Brooktrout TruFax (RoHS Compliant) series fax boards
Note: RightFax Embedded SR140 and Dialogic Fax boards cannot run on the same RightFax DocTransport server. Note: Customers with Legacy (pre-RightFax 10.0) SR140 software may continue to use that legacy software with RightFax 10. If the customer adds any additional fax over IP channels to their RightFax 10 system, OpenText will upgrade the Legacy SR140 licenses to Embedded SR140 licenses at no charge.
Terminal Services
For remote access or terminal services, RightFax 10.0 supports the following products. Windows 2008 Windows 2008 R2 (Also known as Remote Desktop Services) Citrix XenApp Client
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Note that these are only minimum requirements and most implementations will require additional memory, disk space and processor resources.
Microsoft Exchange
For integration with Microsoft Exchange via the RightFax Exchange connector, RightFax supports the following versions of Exchange. Exchange Server 2010 Exchange Server 2010 Unified Messaging UM Exchange Server 2007
Microsoft Outlook
RightFax 10.0 supports the following versions of Microsoft Outlook. Outlook 2010 Outlook 2007
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RightFax 9.4
Fax Server Hardware Requirements
Minimum Hardware Environment Computer/processor: 1.6 GHz Intel Xeon, Core or Pentium, or compatible CPU. RightFax 9.4 supports both x86 and x64 architectures. Memory: 1 GB RAM Hard disk: 10 GB free space. Installed programs require 1.2 GB* Display: SVGA (800 x 600) or higher resolution monitor Keyboard: Required
Recommended Hardware Environment Computer/processor: 3.3 (or faster) GHz Intel Xeon, Core or Pentium, or compatible CPU. RightFax 9.4 supports both x86 and x64 architectures. Memory: 2 GB RAM Hard disk: 10 GB free space. Installed programs require 1.2 GB* Display: SVGA (1024 x 768) or higher resolution monitor Keyboard: Keyboard and mouse *Hard disk minimum requirements do not include space for storage of document images. To calculate needed disk space, Open Text recommends using an estimate of 35kb per page.
RightFax 9.4 Feature Pack 1 is required for support of 64 bit versions of Windows.
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Virtualization Environments
RightFax 9.4 supports the following Virtualization environments. Microsoft Hyper-V. RightFax 9.4 does not support Live Migration. VMware ESX 3.01. or later. RightFax 9.4 does not support VMware VMotion For more information on licensing RightFax in a virtualized environment, please see OpenText Product Bulletin 1029
Fax Transmission
RightFax 9.4 supports only the following technologies for transmitting and receiving faxes. rd Other board types or 3 party board/ SR140 emulation technologies are not supported. Dialogic SR140 fax over IP software Dialogic Brooktrout TR 1034 series fax boards Dialogic Brooktrout TruFax series fax boards Dialogic Brooktrout TR114 series fax boards
Note: Dialogic SR140 and Dialogic Fax boards cannot run on the same RightFax DocTransport server.
Terminal Services
For remote access or terminal services, RightFax 9.4 supports the following products. Windows 2008 Windows 2008 R2(Also known as Remote Desktop Services) Windows 2003 Citrix XenApp Client
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Microsoft Exchange
For integration with Microsoft Exchange via the RightFax Exchange connector, RightFax supports the following versions of Exchange.
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Exchange Server 2010 Exchange Server 2010 UM Exchange Server 2007 Exchange Server 2003 Service Pack 1 or later
Microsoft Outlook
RightFax 9.4 supports the following versions of Microsoft Outlook. Outlook 2007 Outlook 2003 base version or higher Outlook 2000 Service Pack 3 Outlook XP base version and Service Pack 2
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About OpenText
OpenText is the worlds largest independent provider of Enterprise Content Management (ECM) software. The Company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. OpenText supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about OpenText, visit www.opentext.com.
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