1.This looks like the type of store where I would like to shop . FACTORS N Mean Std. Std.

Deviation Error Mean .81541 .11532

Expectation

50

2.2200

Interpretation:- The table shows the obtained mean value is less than 3. Here customer tends to agree that the Pothys is the type of store where he would like to shop.

2. I would tell my friends and family about this store to come and shop here . FACTORS N Mean Std. Std. Deviation Error Mean .78895 .11157

Experience

50

2.1000

3. This store would be my first choice when I want to buy something. FACTORS N Mean Std. Std. Deviation Error Mean .44447 .06286

Experience

50

2.0800

4. I will not buy from other stores even if those stores are nearer to me. FACTORS N Mean Std. Std. Deviation Error Mean .67006 .09476

Experience

50

2.6000

5. I am satisfied with my previous purchases I made at this store. FACTORS N Mean Std. Std. Deviation Error Mean .68094 .09630

Experience

50

2.1600

6. I will buy again at this store. FACTORS N Mean Std. Std. Deviation Error Mean .30305 .04286

Experience

50

2.1000

7. I feel that all my shopping requirements are fulfilled this store. FACTORS N Mean Std. Std. Deviation Error Mean 1.11465 .15764

Experience

50

2.6800

8. As a result of the store layout I can easily find what I need. FACTORS N Mean Std. Std. Deviation Error Mean .85809 .12135

Accessibility

50

2.2800

9. This store consists wide variety of products. FACTORS N Mean Std. Std. Deviation Error Mean .47980 .06785

Availability

50

2.1200

10. This store carries the latest and new products. FACTORS N Mean Std. Std. Deviation Error Mean 1.21370 .17164

Availability

50

2.4200

11.This store has merchandise available when I need it. FACTORS N Mean Std. Std. Deviation Error Mean

Availability

50

2.7400

.85261

.12058

12. If I had a question about certain product, I could get the answer at this store. FACTORS N Mean Std. Std. Deviation Error Mean .44309 .06266

Service Quality

50

1.7400

13. I never have problems when I need to return or exchange a product in this store. FACTORS N Mean Std. Std. Deviation Error Mean .42809 .06054

Service Quality

50

1.9800

14. I feel that the store tries to find a solution whenever I have a complaint. FACTORS N Mean Std. Std. Deviation Error Mean .68839 .09735

Service Quality

50

2.6600

15.The interior furnishings in this store give the shopper the feeling that it is a better quality Retail outlet. FACTORS N Mean Std. Std. Deviation Error Mean 1.04276 .14747

Store Appearance

50

2.1200

16. The store has a pleasant shopping environment. FACTORS N Mean Std. Std. Deviation Error Mean 1.19335 .16877

Store Appearance

50

2.3800

17.This store is really convenient to do shopping. FACTORS N Mean Std. Std. Deviation Error Mean .52528 .07429

Convenience of Store

50

1.6400

18. The employees of this store are appropriately dressed and neat. FACTORS N Mean Std. Std. Deviation Error Mean .68482 .09685

Employees of the store

50

2.0200

19. The employees are knowledgeable about new trends and products in the market. FACTORS N Mean Std. Std. Deviation Error Mean 4.38648 .62034

Employees of the store

50

3.0600

20. The employees of this store are helpful and well-mannered. FACTORS N Mean Std. Std. Deviation Error Mean .78870 .11154

Employees of the

50

2.5200

store

21. This store offers better quality merchandise. FACTORS N Mean Std. Std. Deviation Error Mean .58589 .08286

Product Quality

50

1.9400

22. This store provides variety of offers to customers. FACTORS N Mean Std. Std. Deviation Error Mean .78246 .11066

Promotion programes

50

2.2000

23. The all kind of advertisements stimulate me to shop from here again and again. FACTORS N Mean Std. Std. Deviation Error Mean .53452 .07559

Promotion programmes

50

2.0000

24. I feel that the timing of the store convenient to me.

FACTORS N

Mean

Timing

50

2.0600

Std. Std. Deviation Error Mean .81841 .11574

25.Compared to similar stores, products at this store have high price.

FACTOR

Mean

Price

50

3.9400

Std. Std. Deviation Error Mean .58589 .08286