Ir2220 3320-SG

SERVICE GUIDE
CANON U.S.A., INC.

SYSTEMS & TECHNICAL SUPPORT DIVISION
Rev. 0
imageRUNNER 2220/3320 Series Service Guide
IMPORTANT

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY
SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN
ADVERTISING AND OTHER PRINTED MATTER.

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID
DISCLOSURE OF CONFIDENTIAL INFORMATION.

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING
REVISIONS.
imageRUNNER 2220/3320 Series Service Guide Rev. 0 October 2003 Page i
Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
1-800-OK-CANON

Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support: http://www.support.cusa.canon.com

Printed in the United States of America.

Distributed in the United States by Canon U.S.A., Inc.

This service guide is the property of Canon U.S.A., Inc. All rights reserved.

The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc.

Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used
only by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by
any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly
permitted herein.

Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless
from and against any claims arising out of Dealers possession, use, or misuse of this service guide.

Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this service guide at any
time without notice.

The system software of this product should not be exported from the United States except in strict accordance with the Export
Administration Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from
the United States.

Canon is a registered trademark of Canon Inc.
imageRUNNER, NetSpot and ScanGear are trademarks of Canon Inc.
UNIX is a trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.
Novell, NetWare, and IPX/SPX are trademarks of Novell, Inc.
CNA and CNE are service marks of Novell, Inc.
Microsoft, MCSE, PowerPoint, Windows, and Windows 95/98/Me/2000/NT/XP are registered trademarks of Microsoft
Corporation.
IBM is a trademark of IBM, Inc.
Macintosh, AppleTalk and Mac OS are trademarks of Apple Computer, Inc.
Intel and Pentium are trademarks of Intel Corporation
Solaris is a trademark of Sun Microsystems, Inc.
PCL is a trademark of Hewlett Packard Corporation
Adobe is a trademark of Adobe Systems Inc.
The Energy Star name is a registered trademark of the U.S. Environmental Protection Agency.

All other company names and product names may be trademarks or registered trademarks of their respective owners, and are
hereby acknowledged.

imageRUNNER 2220/3320 Series Service Guide Rev. 0 October 2003 Page ii
Table of Contents

I. Product Overview............................................................................................................................................1
II. Design Features................................................................................................................................................1
A. Small Footprint Design......................................................................................................................................1
B. Optional Output and Finishing Capabilities ......................................................................................................1
C. Differences From the imageRUNNER 3300i ....................................................................................................2
D. Differences From the imageRUNNER 2200/2800/3300 Series ........................................................................2
III. Product Configuration ....................................................................................................................................3
A. imageRUNNER 2220/3320 Series ....................................................................................................................4
B. imageRUNNER 3320G Product Description ....................................................................................................4
C. Accessories ........................................................................................................................................................5
D. Supplies .............................................................................................................................................................5
E. Connectivity Accessories...................................................................................................................................5
IV. Specifications....................................................................................................................................................6
A. imageRUNNER 2220/3320 Series ....................................................................................................................6
B. DADF-H1..........................................................................................................................................................7
C. Finisher-J1 (Option)...........................................................................................................................................7
D. Saddle Finisher-G1 (Option) .............................................................................................................................7
E. Puncher Unit-K1 (Option) .................................................................................................................................8
F. Inner 2-Way Tray-A1 (Option)..........................................................................................................................8
G. Paper Deck-L1 (Option) ....................................................................................................................................8
H. Cassette Feeding Unit-W1 (Option) ..................................................................................................................8
I. Envelope Feeder Attachment-B1 (Option) ........................................................................................................9
J. Card Reader-C1 (Option) ..................................................................................................................................9
K. Super G3 Fax Board-J1 (Option).......................................................................................................................9
L. Network Multi-PDL Print Kit..........................................................................................................................10
V. Service Features.............................................................................................................................................11
A. Serviceability...................................................................................................................................................11
B. Estimated Installation Time.............................................................................................................................11
C. Power and Plug Requirements.........................................................................................................................11
D. Soft Counter.....................................................................................................................................................12
E. MEAP Application Counter.............................................................................................................................12
F. Upgrading........................................................................................................................................................13
G. Computer Requirements For Upgrading..........................................................................................................13
H. Hard Disk Drive Handling...............................................................................................................................14
I. Consumables....................................................................................................................................................14
J. Consumable Parts For The Main Unit .............................................................................................................14
K. Finisher-J1 Consumable Parts .........................................................................................................................14
L. Saddle Finisher-G1 Consumable Parts ............................................................................................................14
M. Paper Deck-L1 Consumable Parts ...................................................................................................................15
N. Cassette Feeding Unit-W1 Consumable Parts .................................................................................................15
O. DADF-H1 Consumable Parts ..........................................................................................................................15
P. Customer Maintenance ....................................................................................................................................16
Q. Periodic Maintenance ......................................................................................................................................16
VI. Service Policy .................................................................................................................................................17
A. Dealer Technical Support ................................................................................................................................17
B. Call Escalation Procedure................................................................................................................................20
C. Recommended Monthly Print/Copy Volume ..................................................................................................21
D. Warranty Conditions........................................................................................................................................21
imageRUNNER 2220/3320 Series Service Guide Rev. 0 October 2003 Page iii
VII. Technical Training.........................................................................................................................................22
A. Overview .........................................................................................................................................................22
B. Certification.....................................................................................................................................................22
C. Who Should Attend .........................................................................................................................................22
D. Training Facilities............................................................................................................................................22
E. Prerequisites.....................................................................................................................................................23
F. What You Will Learn ......................................................................................................................................23
G. Course Format .................................................................................................................................................23
H. Course Highlights ............................................................................................................................................23
I. Course Equipment ...........................................................................................................................................24
J. Materials ..........................................................................................................................................................24
VIII. Service Requirements ...................................................................................................................................25
A. Authorization Policy........................................................................................................................................25
B. Service Recommendation ................................................................................................................................26
IX. Appendix ........................................................................................................................................................27
A. imageRUNNER 2220/3320 Series Limited Warranty Conditions ..................................................................27
B. Canon GPR-6 Drum Unit Limited Warranty...................................................................................................28
imageRUNNER 2220/3320 Series Service Guide Rev. 0 October 2003 Page iv

I. Product Overview
The imageRUNNER 2220/3320 Series (segment 2 and segment 3) are digital
copiers based on the imageRUNNER 2200/3300 Series, operating with up to 22
and 33 copies per minute respectively.
The imageRUNNER 2220/3320 Series are MEAP (Multifunctional Embedded
Application Platform) enabled devices. MEAP is a java based development
environment that, with Canon tool kits, permits the development of software
applications that run within a Canon device.
Included in this series are the imageRUNNER 2220i/2220N/3320i/3320N. The
imageRUNNER 3320G is available for government agencies; refer to Page 4 for
the imageRUNNER 3320G Product Description.
As an Energy Star
Partner, Canon U.S.A., Inc. has determined that this product

meets the Energy Star guidelines for energy efficiency.
1

II. Design Features
A. Small Footprint Design
1. Integrated Paper Output
The imageRUNNER 2220/3320 integrates finishing features for the
mid-size office environment where advanced functionality may be
needed. The customer can add the optional external Saddle Finisher-
G1 with the Inner 2-Way Tray-A1 for saddle stitch booklets. Also
available is the optional Puncher Unit-K1 to produce 2 to 3-hole punch
paper.
B. Optional Output and Finishing Capabilities
1. Finisher-J1
The optional built in style Finisher-J1 offers 30-sheet (LTR) with one-
corner stapling.
2. Inner 2-Way Tray-A1 With Copy Tray-F1
Collates, groups, and rotates copy sets in alternating directions.
When the optional Copy Tray-F1 is attached to the Inner 2-Way Tray-
A1, three bins are available for the user to choose where to print out a
copy, print, or fax job. If the Copy Tray-F1 is not installed, the user
can only choose the trays for copying and faxing, or copying and
printing.
3. Saddle Finisher-G1 with Inner 2-Way Tray-A1
With the Saddle Finisher-G1 installed, the Inner 2-Way Tray-A1 must
also be installed. The Saddle Finisher-G1 and Inner 2-Way Tray-A1
are delivered as a set-item. The Saddle Finisher-G1 and the Inner 2-
Way Tray-A1 allows the user to choose where to print out a copy,
print or fax job.
Note: The optional Puncher Unit-K1 can only be added with the
Saddle Finisher-G1.

1
If any of the options are installed, the copier may no longer be Energy Star compliant.
imageRUNNER 2220/3320 Series Service Guide Rev. 0 October 2003 Page 1
4. Configuration of Optional Accessories
The Saddle Finisher-G1 and Inner 2-Way Tray-A1 are bundled
together as one Part Number: 6681A003AA. The Puncher Unit-K1
can be added as an option for the Saddle Finisher-G1
The Inner 2-Way Tray-A1 and Copy Tray-F1 are bundled together as
one Part Number: 6680A003AA. No other Finishing accessory can be
used in this configuration.
When the Finisher-J1 is installed, no other finishing option can be
used.
The chart below indicates the optional accessory configurations:
Item Configuration 1 Configuration 2 Configuration 3
Saddle Finisher-G1 No No
Inner 2-Way Tray-A1
Yes
No
Copy Tray-F1 No
Yes
No
Puncher Unit-K1 Option No No
Finisher-J1 No No Yes
C. Differences From the imageRUNNER 3300i
Features
imageRUNNER
3320i
imageRUNNER
3320N/G
imageRUNNER
3300i
Memory / HD
256 MB RAM
10.0 GB HDD
256 MB RAM
10.0 GB HDD
192 MB RAM
6.0 GB HDD
Universal Send Available Not Available Available
MEAP Capability Available Available Not Available
Network Printing Standard Standard Standard
Authentication
Dept ID, SDL, or
SSO
Dept ID, SDL, or
SSO
Dept ID
Search Addresses
via LDAP
Available Available Not Available
D. Differences From the imageRUNNER 2200/2800/3300 Series
Features imageRUNNER 2220/3220 imageRUNNER 2200/2800/3300
Memory / HD
256 MB RAM
10.0 GB HDD
128 MB RAM
5.1 GB HDD
Universal Send
Available
(on i models)
Not Available
MEAP Capability Available Not Available
Network Printing Standard Optional
Full Color
Touch Panel
Available Not Available
DADF Standard Optional

III. Product Configuration

Items included in the imageRUNNER 2220/3320 Series Boxes:
Box One: Box Two:
Main Unit Image Reader-B1
Right Lower Cover Image Reader-B1 (Inch/A)
Drum Unit Cable, DDI-S Interface
FL Cassette-U1 (L) Cable, DDI-S Power Supply
FL Cassette-V1 (S) Fixing Claw (front)
Users Guide (English) Mount, Reader
Copy Guide (English) Fixing Plate B
Box Guide (English) Clip, Cable
Send Guide (i version models only) Stamp
Fax Guide (N/G version models only) Label, Caution
Network Quick Start Guide DADF-H1 (Inch/A)
User Manual CD-ROM Enclosed Parts Unit
User Software CD-ROM Unit Installation Procedure
FAX Driver CD-ROM Test Chart (A4)
Network ScanGear CD-ROM Test Chart (LTR)
EULA Sheet
Release Notes
Product Warranty (English)
Product Warranty (French)
Drum Warranty (English)
Drum Warranty (French)
Registration Card (for U.S.A.)
Registration Card (for Canada)
Installation Check List
MEAP Administration Software CD-ROM

A. imageRUNNER 2220/3320 Series
Item Item Number
2

imageRUNNER 2220i/3320i
imageRUNNER 2220i 8715A018AA
imageRUNNER 3320i 8716A020AA
imageRUNNER 2220N/3320N
imageRUNNER 2220N 8718A011AA
imageRUNNER 3320N 8719A011AA
The imageRUNNER 2220/3220
Series includes as standard the
Image Reader-B1
B. imageRUNNER 3320G Product Description
The imageRUNNER 3320G, manufactured in accordance with
government requirements, is based on the imageRUNNER 3320N and
meets the same product performance specifications. In addition, a
Finisher-J1G (based on Finisher-J1), a Saddle Finisher-G1G (based on
Saddle Finisher-G1), and a Super G3 Fax Board-J1G (based on Super
G3 Fax Board-J1) are optional accessories specifically for use with the
imageRUNNER 3320G.
The Inner Two-Way Tray-A1 (6680A003AA) and additional main unit
paper cassettes (FL Cassette-V1 6701A001AA and FL Cassette-U1
6702A001AA) will be sold as open market items for GSA.
All accessories for the imageRUNNER 2220/3320 Series are common
and can be shared with the imageRUNNER 3320G.
Item Item Number
2

imageRUNNER 3320G 8719A012AA
imageRUNNER 3320G Accessories
Finisher-J1G
3
6664A002AA
Saddle Finisher-G1G
4
6681A002AA
Super G3 Fax Board-J1G 6981A008AA

2
Item Numbers and Part Numbers are subject to change due to engineering changes, etc.
3
Mounts internally within the imageRUNNER 3320G main unit. The Inner Two-Way Tray-A1 and Saddle Finisher-G1G cannot be
installed with the Finisher-J1.
4
The Saddle Finisher-G1 automatically ships with the Inner Two-Way Tray-A1. The Saddle Finisher-G1G can only be attached
when the Cabinet or Cassette Feeding Unit-W1 is installed.
C. Accessories
Item
5
Item Number
2

Finisher-J1 6664A001AA
Saddle Finisher-G1 with Inner 2way Tray-A1 6681A003AA
Puncher Unit-K1 (option for Saddle Finisher-G1) 6705A002AA
Inner 2-Way Tray-A1 with Copy Tray-F1 6680A003AA
Envelope Feeder Attachment-B1 6703A002AA
FL Cassette-V1 (S) 6701A001AA
FL Cassette-U1 (L) 6702A001AA
Cassette Feeding Unit-W1 6677A001AA
Paper Deck-L1 6678A002AA
Document Tray Type-D2 0516A002AA
Card Reader-C1 6575A001AA
Basic Card Set 0500A002AA
Card Set 1 0499A004AA
imageRUNNER 2200/2800/3300 Cabinet 7078A003AA
imageRUNNER Copy Control Interface Cable 7096A002AA
Braille Label Kit-A1
6
7518A002AA
Accessibility Handle-A1
6
8201A001AA
D. Supplies
Item
5
Item Number
2

GPR-6 Black Toner 6647A003AA
GPR-6 Drum Unit 6648A004AA
Stamp Ink Cartridge-B1 6776A001AA
Staple-J1 6707A001AA
Staple-L1 0253A001AA
Transparency Type E (100 Sheets/Box) 6101AJ28AA
Matte Labels 30 up (100 Sheets/Box) 6101AJ31AA
E. Connectivity Accessories
Item
5
Item Number
2

TokenRing Kit
7
6910A001AA
Super G3 Fax Board-J1 6981A002AA
USB Application Interface Board-B1
8
8749A002AA
Security Kit-A1P 8052A002AA
Resolution Switching Board-C1
8
8731A001AA

5
These items are the same as for the imageRUNNER 2200/2800/3300 Series, except as noted.
6
New accessory that is also compatible with the imageRUNNER 2200/2800/3300 Series.
7
Includes the Expansion Bus-A1and Token Ring Interface Adaptor.
8
New accessory is not compatible with the imageRUNNER 2200/2800/3300 Series.
IV. Specifications
Note: All specifications are subject to change without notice.
A. imageRUNNER 2220/3320 Series
imageRUNNER 2220/3320 Series (Main Unit)
Type Digital Multifunction Imaging System
Copying Method Laser Dry Electrostatic Transfer
Developing System Dry Monocomponent Toner Projection
Acceptable Originals Sheets, Books and 3D objects (up to 4.4 lbs)
Maximum Original Size 11" x 17" (Ledger)
Maximum Copy Size 11" x 17" (Ledger); Only lower cassettes will hold 11" x 17" size paper
Minimum Copy Size 4" x 5-1/2"
Image Server Standard 256MB RAM + 10.0GB HDD
Maximum Copy Reservation 5
Scanning/Engine Resolution Up to 600 dpi x 600 dpi
Interpolated Resolution
1200 dpi x 600 dpi (Copy)
2400 dpi x 600 dpi (Print)
Halftone 256 levels
Paper Feeding 2 cassettes, stack bypass
Paper Capacity 2 x 500 + 50 (Std. 1,050 Sheets / Max. 4,550 Sheets)
Manual Bypass 50 Sheets
Acceptable Paper Weight 17 - 20 lb. (Cassette), 17 lb. Bond - 32 lb. Bond (Stack Bypass)
Duplexing Standard Automatic Trayless Duplexing
Magnification
From glass: 25% - 800% (in 1% increments)
From DADF: 25% - 400% (in 1% increments)
Preset Reduce / Enlarge 25%, 50%, 64%, 73%, 78%, 121%, 129%, 200%, 400%, 800%
Multipage Print/Copy Speed
imageRUNNER 2220: up to 22 ppm/LTR
imageRUNNER 3320: up to 33 ppm/LTR
First Copy Speed
Approximately 5.8 seconds or less from platen glass
Approximately 6.6 seconds or less from DADF
ADF Standard DADF (up to 33 ipm)
ADF Paper Capacity 50 sheets
ADF Paper Weight
10 lb. Bond to 32 lb. Bond (one sided)
13 lb. Bond to 32 lb. Bond (two sided)
Warm-Up Time
Approximately 40 sec. or less (Main Power Switch on)
Approximately 10 sec. or less (From Sleep Mode)
Maximum Copy Run 1 999
Automatic Exposure AE or Manual (Text, Photo or Text & Photo)
Dimensions (H x W x D)
(Printer + Reader + Feeder)
Approximately 35-7/8" x 22-1/4" x 29" (910.5 x 565 x 762 mm)
Installation Space (W x D) Approximately 32-3/4" x 29" (832 x 737 mm)
Weight
(Printer + Reader + Feeder)
Approximately 214 lbs. (97.4 kg)
Power Requirements 120V/60Hz, 10A
Power Consumption 1.35 kW (Max.)
Plug NEMA 5-15P
Photoconductor 30 OPC Estimated Yield: 55,000 Impressions
Toner Magnetic Negative Toner (440g) Estimated Yield: 15,000 images (6% Coverage)
B. DADF-H1
DADF-H1
Acceptable Original Size STMT, STMTR, LTR, LTRR, LGL, 11"x17
Paper Capacity Up to 50 Sheets: STMT, STMTR, LTR, LTRR, LGL, 11" x 17"
Different Size original Same Width /Different Width
DADF Paper Weights 10 to 32 lb. (1-sided), 13 to 32 lb bond (2-sided)
Document Feeding Speed Approximately 33/22 ipm
Original Feeding Method From first page (top of the original)
C. Finisher-J1 (Option)
Finisher-J1 (Option)
Acceptable Paper Weight 17 to 32 lb. Bond
Number of Trays 1 (Stacking Tray)
Capacity per Tray Approximately 300 Sheets LTR / 150 Sheets/LTRR/11 x 17
Paper Size Statement (STMT) to 11"x17"
Staple Position 1 - Top Left Corner
Type of Staple Staple-L1
Maximum Stapling Capacity Approximately 30 Sheets LTR / 20 Sheets LGL / 15 Sheets 11 x 17
Power Source Directly From Main Unit
Dimensions (H x W x D) Approximately 9-1/8 x 22-1/4 x 20 (232 x 565 x 509 mm)
Weight Approximately 24.3 lbs. (11 kg)
D. Saddle Finisher-G1 (Option)
Saddle Finisher-G1 (Option)
Acceptable Paper Weight 17 lb. Bond to 110 lb. Index
Number of Trays 1 Tray + Saddle Stitch Tray
Capacity Per Tray Approximately 1,000 Sheets LTR / 500 Sheets 11 x 17
Paper Size Statement (STMT) to 11"x17"
Staple Position
1-Top corner (Any Corner of page)
2-Side Margin (Book Staple) Saddle Stitch
Performance Full Productivity (17 lb. Bond 110 lb. Index paper and 1/2 staples)
Type of Staple Staple-L1
Maximum Stapling Capacity Approximately 50 Sheets LTR/STMT, 25 sheets 11x17
Stapling
Capacity
Approximately 10 Sheets
Paper Weight 17 lb. 22 lb. Bond
Total Sides
Imaged
40 Total Sides (10 Sheets)
Folding V Folding Standard
Paper Size
Supported
LTRR, 11 x 17
Saddle Stitch Tray
Total Sets
20 Sets (2-5 sheets)
10 sets (6-10 sheets)
Dimensions (H x W x D) Approximately 33-5/8 x 21 x 23-3/4 (855 x 532 x 603 mm)
Attachable Accessories
Optional Puncher Unit-K1 (2 / 3 hole punch) / Inner 2-way tray -A1
(Must be attached when Saddle Finisher - G1 is installed)

E. Puncher Unit-K1 (Option)
Puncher Unit-K1
(Option for the Saddle Finisher-G1)
Acceptable Paper Weight 17 lb. to 20 lb. Bond
Paper Size LTR / LGL / 11x17 (cannot punch STMT and STMTR size paper)
Punch Method Sequential processing system (1 sheet at a time)
Punch Capacity 2 hole / 3 hole (Auto change: 3 hole LTR/11x17, 2 hole LGL/LTRR)
Punch Dust Access Approximately 3,000 sheets
Punch & Staple Combination Available
Power Source Directly From Saddle Finisher-G1
Dimensions (H x W x D) Approximately 6-3/4 x 3-1/2 x 22-1/8 (170 x 90 x 560 mm)
Weight Approximately 5.3 lbs. (2.4 kg)
F. Inner 2-Way Tray-A1 (Option)
Inner 2-Way Tray-A1 (Option)
Number Of Trays 2 trays
Capacity Per Tray
Up to 250 LTR
Up to 100, STMT, STMTR, LTRR, LGL, 11' x 17"(For both 1 & 2 trays)
Paper Size STMT - 11" x 17"
Staple Position None
Dimensions (H x W x D) Approximately 10 x 5-7/8 x 16-1/2 (254 x 149 x 420 mm)
Weight Approximately 7.7 lbs. (3.5kg)
G. Paper Deck-L1 (Option)
Paper Deck-L1 (Option)
Paper Capacity Up to 3,500 Sheets
Paper Size LTR
Paper Weight 17 lb. to 20 lb. Bond
Dimensions (HxWxD) Approximately 17 x 12-3/4 x 23-1/4 (432 x 324 x 591 mm)
H. Cassette Feeding Unit-W1 (Option)
Cassette Feeding Unit-W1 (Option)
Paper Capacity Cassettes / 2 x 500 sheets (20 lb. Bond)
9, 10

Paper Size LGL, LTR, LTR-R, STMT, STMT-R, 11"x17"
Paper Weights 17 lb. to 20 lb. Bond
Power Source Directly from the main unit (DC 24V)
Dimensions (H x W x D) Approximately 9-3/4 x 22-1/4 x 26-3/4 (248 x 565 x 678 mm)
Weight Approximately 61.7 lbs. (28kg)

9
1st drawer will hold up to LGL size paper.
10
2nd drawer will hold up to 11x17size paper.
I. Envelope Feeder Attachment-B1 (Option)
Envelope Feeder Attachment-B1 (Option)
Acceptable Envelopes COM 10 / Monarch / DL / ISO-B5 / ISO-C5 / Yougata 4
Copy Speed Up to 10 cpm (all envelopes)
Number of Envelopes Stack up to 1-1/4 high (approximately 50 envelopes)
Dimensions (H x W x D) Approximately 2-1/2" x 7-7/8" x 11-3/8" (62 x 199 x 288 mm)
Weight Approximately 1.8 lbs. (0.84 kg)
J. Card Reader-C1 (Option)
Card Reader-C1 (Option)
Card Type Magnetic card
Card reading direction Inserting direction
Store/Replay Replay
Power Source From Main Unit
Dimensions (H x W x D) Approximately 1-1/4" x 3-1/2" x 4" (32 x 889 x 100 mm)
Weight Approximately 10.4 oz. (0.295 kg)
K. Super G3 Fax Board-J1 (Option)
Super G3 Fax Board-J1 (Option)
Telephone Line Used Public Switched Telephone Network (PSTN)
Number Of Connection Lines 1
Maximum Size Of Original 11" X 17"
Effective Image Size LTR, LTR-R, LGL, 11"X17", STMT, STMT-R
Transmission Time ECM-MMR, Approximately 3 seconds/page (33.6 Kbps.)
Standard: 8 pels/mm x 3.85 lines/mm
Fine: 8 pels/mm x 7.7 lines/mm (200 dpi x 200 dpi)
Super Fine: 8 pels/mm x 15.4 lines/mm
Ultra Fine:
16 pels/mm x 15.4 lines/mm
(400 dpi x 400 dpi/300 dpi x 300 dpi)
Scan Line Density
200 and 400 dpi prioritized during Direct Sending (No Test print function)
Modem Speed 33.6 / 31.2 / 28.8 / 26.4 / 24 / 21.6 / 19.2 / 16.8 / 14.4 / 12 / 9.6 / 7.2 / 4.8 / 2.4 (kbps)
Compression System MMR, MR, MH, JBIG
Error Correction ECM (cancellation function available)
Scanning Exposure Adj.
3 levels & AE Function
(exposure correction in additional functions: 9 tones Available)
Halftone
256 tones, AA (Auto Adjust Mode)
Communication Mode
G3
Memory Capacity

Uses the imageRUNNER shared image server of 256 MB Memory and 10.0 GB
HDD.
Approximately 3,700 pages.

L. Network Multi-PDL Print Kit
Network Multi-PDL Print Kit (Standard on all models)
Connectable Device imageRUNNER 2220/3320 Series
CPU Canon Custom CPU
Memory Uses main unit DIMM (256MB Standard)
Storage Uses main unit HDD (10GB)
Continuous Print Speed 22/33 ppm (LTR)
Applicable Paper Size LTR, LGL, STMT, 11"x17", COM10, Monarch, DL, Executive
Paper Source
2 Cassettes (500 Sheets each)
2 Trays (1,500 Sheets each)
Stack Bypass (50 Sheets each)
Optional Paper Deck (2,500 Sheets)
Supported PDL PCL5e, PCL 6 and PostScript 3 Emulation
Internal Fonts
PS: 136 Fonts-117 Adobe Type Fonts and 19 True Type
PCL5e/6: Roman 80, Enhanced Barcode 32
Supported Resolution 2400 x 600 dpi
I/F Connections
RJ45 (10/100Base T)
IEEE 1284 (Compatibility, Nibble, Byte and ECP mode)
TokenRing (Optional PCI card, RJ-45, DB-9)
Protocol Stacks
Ethernet: IPX/SPX: 802.2, 802.3, Ethernet II, 802.2 SNAP
TCP/IP: Ethernet II
AppleTalk: 802.2 SNAP and AppleTalk Phase II
Network OS
Novell NetWare v.3.2, 4.1, 4.11,4.2, 5, 6 (IPX/SPX)
Microsoft

Windows
95/98/Me (TCP/IP)
Windows NT
4.0 (TCP/IP)
Windows 2000/XP (TCP/IP)
Solaris 1.x, 2.5 or later (TCP/IP)
Apple System 7.5 or higher (DDP)
Print Service
NDS PServer, PServer, Nprinter, Rprinter NetWare Networks
TCP/IP: LPD (Line Printer Daemon)
TCP/IP: LPR: Peer to Peer Printing
IPP TCP/IP (Windows 95/98/Me, 2000/XP)
RAW (Port 9100, Windows 2000/XP)
SMB (Windows 95/98/Me, 2000/XP)
PAP
AppleTalk
Other Features
Access to Full Finishing Features
Internet Connectivity
NetSpot Supported
Spooling Supported
Automatic Job Recovery
Canon Network ScanGear
Print and Fax Drivers
V. Service Features
A. Serviceability
To ensure machine reliability and copies of the highest quality, Canon
U.S.A., Inc. recommends that a Quality Assurance Visit be performed
every 120,000 copies. Quality Assurance requires the cleaning,
checking, and replacement of parts as necessary for specific areas every
120,000 copies. The frequency of the Quality Assurance Visits will
depend upon the following conditions: monthly copy volume,
environment, type of originals copied, and customers handling of the
copier equipment.
B. Estimated Installation Time
Description Estimated Time
11

imageRUNNER 2220/3320 Series 25 Minutes
Finisher-J1 30 Minutes
Saddle Finisher-G1 30 Minutes
Inner 2-Way Tray-A1/ Copy Tray-F1 20 Minutes
Puncher Unit-K1 15 Minutes
Cassette Feeding Unit-W1 10 Minutes
Paper Deck-L1 30 Minutes
Envelope Feeder Attachment-B1 20 Minutes
Document Tray-D2 5 Minutes
Network Printer Kit 15 Minutes
C. Power and Plug Requirements
The imageRUNNER 2220/3320 Series requires a NEMA 5-15R
receptacle for proper operation (See Figure 1). Confirm that a
NEMA 5-15R receptacle is available prior to installation.

Figure 1
NEMA 5-15R Receptacle


11
Based on hardware installation only with a technician experienced on the imageRUNNER 2220/3320 Series.
D. Soft Counter
The imageRUNNER 2220/3320 Series utilizes soft counters, not hard
counters, as used with other models. The control panel normally displays
four out of six counters when the counter check button is pressed. The
counter description may be changed, enabled or disabled in service
mode, except for counter one (1). The counter one (1) setting cannot be
changed under any circumstances.
The chart below indicates the displayed counter configurations:
Displayed Counter Description Default Display Default Switch
1 Total On Fixed
2 Total (Large) On May be changed
3 Copy (Total 1) On May be changed
4 Copy (Large) On May be changed
5 Not Displayed Off May be changed
6 Not Displayed Off May be changed
Refer to the Service Manual for complete details on the Soft Counter
configurations.
E. MEAP Application Counter
In addition to the Soft Counter function, the MEAP Application Counter
counts the number of prints and scans per MEAP application.
There are two methods to display the MEAP Application Counter value:
1. The MEAP counter can be viewed from a web browser through a
network connected PC with the MEAP device by selecting the
SMS (Service Management Service) Application/License
Information page.
2. To view the MEAP counter from the device itself, press Counter
Check on the control panel, then from the LCD screen, press the
MEAP Counter button.
Each MEAP application has its own counter. The number of applications
that can be installed on the imageRUNNER 2220/3320 is directly related
to the number of counters available. There are twenty (20) counters
available for MEAP applications. However, the imageRUNNER
2220/3320 Series uses two MEAP application counters: one for the Portal
Service and one for Universal Send. Therefore, the number of additional
MEAP applications that can be installed is eighteen. The Portal Service
can be uninstalled to free up one extra counter.
There are three types of MEAP applications:
1. Applet - a user interface for the application is on the control panel
of the copier.
2. Servlet - a remote user interface is available for the application.
3. Esplet - there is no user interface for the application.
Applet type applications used directly from the control panel are limited to
nine (three tabs in each pane times three panes).
F. Upgrading
Canon U.S.A. will provide dealers with the Service Support Tool (Version
1.63 or later) via the Canon e-Support Center for updating the following
system components:
System Software stored on the Hard Disk Drive (HDD)
Language
HD Format
Remote User Interface (RUI) stored on the HDD
BootROM stored on a Flash Double Inline Memory Module
(FDIMM) on the Main Controller Printed Circuit Board (PCB)
When the hard disk drive is replaced, the Service Support Tool is used to
format the new HDD and load software. Canon U.S.A. will make the data
for these updates available to the dealers via CD-ROM.
Note: A Personal Computer is required when installing upgraded
firmware. Use a Network or Parallel Bicentronics IEEE-1284 I/F cable
12
as an interface between the personal computer and the imageRUNNER
2220/3320 Series to enable high-speed transmission of the data.
G. Computer Requirements For Upgrading
The following are the recommended Desktop PC or laptop specifications
13

to use for the download:
1) CPU: Intel Pentium 166MHz or higher
2) Memory: 32MB of RAM (64MB recommended)
3) Free HDD Capacity: 100MB of available hard disk space
4) Monitor Resolution: VGA (640x480)
5) 16 Bit Color
6) Printer Port: Bi-centronics (IEEE 1284) ECP mode
7) Serial Port: RS-232C (D-sub 9-pin connector)
8) Network Connection (Ethernet-RJ45)
9) USB port
10) CD-ROM Drive
11) Operating System: Windows 95/98/2000/XP, Windows NT 4.0
Necessary Cables:
IEEE 1284 Parallel Cable
Cross-Over Ethernet Cable
The RS-232C cable is included with the Downloader PCB Assembly
(FY9-2034-000).
Note: High-Speed Parallel Mode is NOT available using Windows
NT/2000/XP even if supported by the hardware. Under these
Operating Systems, the only Parallel Mode supported is Low-Speed.

12
The following Bicentronics I/F cable is required: One end of the cable should have a TYPE A connector prescribed by IEEE1284
(25 pin, for PC connection). The other end should have a TYPE B connector (38 pin, for copier connection). Cables conforming
to the IEEE1284 are marked IEEE Std. 1284 compliant.
13
Specifications are subject to change without notice.
H. Hard Disk Drive Handling
The imageRUNNER 2220/3320 Series uses an HDD for storage of the
firmware and image data. The HDD is easily affected by shock, vibration,
and static charge. Therefore, its handling requires special care. When
transporting an HDD, which is available as a service part, it must be kept
in its original package until it is installed into the main body.
I. Consumables
Description
Product
Number
2 Quantity
Estimated
Life
(sheets)
14

Remarks
GPR-6 Black Toner 6647A003AA 1 15,000 6% line original
GPR-6 Drum Unit 6648A004AA 1 55,000
J. Consumable Parts For The Main Unit
Part Description Part Number
2
Quantity
Estimated
Life (sheets)
14

Remarks
Transfer Charging
Roller
FF6-0104-000 1 240,000
Separation Static
Eliminator
FF5-7246-000 1 240,000
Developing Cylinder FG6-5714-000 1 480,000
Fixing Cleaning
Roller
FG6-5709-000 1 150,000
Pre-Exposure Lamp FG5-6297-000 1 240,000
Pickup Roller FF5-4552-020 2 120,000
Feeding Roller FF5-4552-020 2 120,000
Separation Roller FF5-4634-020 2 120,000
Pickup Roller
(Multifeeder)
FB1-8581-000 1 240,000
Separate Pad
(Multifeeder)
FE5-4132-000 1 240,000
Actual pages processed
Fixing Film Unit FG6-6039-000 1 150,000
K. Finisher-J1 Consumable Parts
2
Quantity
Estimated
Life (times)
14

Remarks
Stapler FG6-3977-000 1 200,000
Number of stapling
operations is 3,000 per
cartridge.
Return Roller
Rubber
FB5-7899-000 2 500,000
L. Saddle Finisher-G1 Consumable Parts
2
Quantity
Estimated
Life (times)
14

Remarks
Stapler 4G1-4268-000 1 300,000
Number of stapling
operations is 5,000 per
cartridge

14
Estimated average values in the field, based on data from supplier. Data is subject to change depending upon many factors
including, without limitation, monthly copy volume, environment, type of image printed and customer handling of the equipment.
M. Paper Deck-L1 Consumable Parts
2
Quantity
Estimated
Life
(sheets)
14

Remarks
Pickup Roller (Front) FF5-7829-000 1 250,000
Pickup Roller (Rear) FF5-7830-000 1 250,000
Separation Roller FB2-7777-020 1 250,000
N. Cassette Feeding Unit-W1 Consumable Parts
2
Quantity
Estimated
Life
(sheets)
14

Remarks
Pickup Roller FF5-4552-020 2 120,000
Separation Roller FF5-4634-020 2 120,000
O. DADF-H1 Consumable Parts
2
Quantity
Estimated
Life (scans)
14

Remarks
Pickup Roller FB5-9446-000 1 80,000
Separation Pad FF6-1291-000 1 80,000
Separation Roller FB5-9445-000 1 80,000
Feeding Roller
Guide
FF6-1273-000 1 80,000

P. Customer Maintenance
Item Estimated Timing
14

imageRUNNER 2220/3320 Series Main Unit
Clean copyboard glass
Clean copyboard pressure plate
Clean static eliminator
As required
Supply toner When indicated on operation panel.
Finisher-J1
Staple cartridge When indicated on operation panel.
Saddle Finisher-G1
Staple cartridge When indicated on operation panel.
DADF-H1
Cleaning copyboard glass
Cleaning copyboard glass retainer
Cleaning registration rollers
Cleaning pickup feed plastic sheet
Cleaning reading guide
10,000 pages Actual pages processed
Q. Periodic Maintenance
Item Estimated Timing
14

imageRUNNER 2220/3320 Series Main Unit
No. 1 through No. 3 mirror (cleaning) 120,000 pages
Scanner reflecting shade (cleaning) 120,000 pages
Lens (cleaning) 120,000 pages
Original size sensor (cleaning) 120,000 pages
Scanner cable (check) 120,000 pages
Scanner rail (clean/lubricate) 120,000 pages
Bending mirror (cleaning) 120,000 pages
Feeding assembly base (cleaning) 120,000 pages
Fixing assembly inlet guide (cleaning) 120,000 pages
Developing assembly bottom/base (cleaning) 120,000 pages
Transfer guide (cleaning) 120,000 pages
Waste toner case (check/dispose) 120,000 pages
Pre-registration assembly (cleaning; paper lint) Upon replacement of drum unit
Protective wall
(under sleeve of developing assembly; cleaning)
120,000 pages
Saddle Finisher-G1
Tray (cleaning)
Paper feeding assembly roller (cleaning)
Paper feeding assembly (cleaning)
Feeding path/guide (cleaning)
120,000 pages
Paper Deck-L1
Pull-out rollers (cleaning) 250,000 pages
DADF-H1
User maintenance items
Feeding guide/ribs (cleaning)
Pickup roller (cleaning)
Registration roller (cleaning)
Separation roller (cleaning)
Delivery roller (cleaning)
Slave rollers (cleaning)
Separation pad (cleaning)
40,000 pages
Actual pages
processed

VI. Service Policy
A. Dealer Technical Support
The following support mechanisms have been established to deliver high
quality, timely technical support services, and product information to
imageRUNNER 2220/3320 Series dealerships. These support services
cover areas such as system and user software, networking and
connectivity issues, electro-mechanical operations, and other hardware
servicing.
1. Canon USA/Dealer Support
To ensure that each Dealer receives the highest level of support, and
can resolve the end-customers problems quickly and accurately, here
are several recommendations for maximizing your technical support
request.
The Dealer Support personnel should check technical
documentation (Manuals, Tech. Pubs, SMBs, etc.) and the e-
Support website (24 hours a day, 7 days a week) before calling
Canon USAs Technical Support Center since the concern may
have already been addressed and documented.
Have your Support ID Number ready when you call the Technical
Support Center and prepare to be at the location where the engine
or application is accessible. This dramatically improves the
Technical Support Centers ability to help troubleshoot the problem
and eliminates any of the guesswork when answering a specific
question. There are many causes to various problems. Being at
the machine location during the call can take the speculation out of
the troubleshooting process by supplying accurate answers to the
machine / application problem.
Provide the serial number of the installed engine or application you
are troubleshooting. While this is required for access to support, it
will also provide the Specialist with information about previous
support calls.
Be prepared to provide environment specific information and any
other site-specific variables.
Submit and update your profile information such as cell phone
number, e-mail address, or company address. You can update
your profile information through e-Support and in Current Profile
section to make updates or call Canon USAs Technical Support
Center. Accurate profile information will allow for quick contact if
more information is required from the caller at a later date.
At the completion of each call, a ticket number is provided. If the
Support Specialist does not provide a number, the caller should ask
for it.
A return call from a Dealer Technician/Systems Engineer with a
resolution is extremely helpful. The information Canon USA
receives from you on what actually resolved the problem is sent to
the Canon USA Support Specialist and enables them to better
assist other callers who might have the same problem you just
fixed.
Following these basic guidelines, and working as a team, helps
everyone achieve their support goals.
2. Canon Technical Support Center
In the event assistance is required for support of the
imageRUNNER 2220/3320 Series, Canon USAs Technical Support
Center (1-800-528-2830) will provide second level technical support
and problem escalation for the authorized service dealer. A valid
Support ID and imageRUNNER 2220/3320 serial number is
required to access the Technical Support Center. Hardware
support is available Monday through Friday, 9:00am-8:00pm
Eastern Time. Software and connectivity support is available
Monday through Friday, 9:00am-6:00pm Eastern Time.
Canon USAs Technical Support Center support responsibilities are
as follows:
All technical support for the customer is provided solely by the
contracted service Dealer.
The Canon USA Technical Support Center is the central contact for
the reporting of all discovered hardware and software issues to
Canon USAs development groups.
The Canon USA Technical Support Center is available to all
Authorized Dealers, Systems Engineers and Technicians.
The Technical Support Center will provide technical information
regarding all Canon associated hardware and software products.
The Technical Support Center will deploy, as required through
proper escalation procedures, all on-site Canon USA Digital
Solutions Specialist and Systems Engineers.
The Technical Support Center will provide a single place for
problem escalation for engineering and development teams.
The Technical Support Center will provide the highest level of
Professionalism and Customer Satisfaction.

3. Internet Support
Canon USAs Systems and Technical Support Division provides high
quality e-Support via the internet and is only available for Canon USA
Authorized Service Dealers.
Canon e-Support is designed to give dealer Systems Engineers and
Technicians access to technical support information via the internet.
The following functions and information can be accessed:
Proactive notification of new releases, patches, Technical Bulletins,
and other information via e-mail
Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
Read or download on-line documentation
Download patches and their Readme files
Download Firmware and Software Drivers
Track and Modify logged Cases
Review all open Cases
In order to access e-Support, you must first register for a Support
ID. To register for a support ID, go on-line to the Canon USA
Systems and Technical Support Divisions e-Support Center at
http://www.support.cusa.canon.com. Click on the Register To Join
button and follow the instructions for registration. This service is
available at no additional charge to all authorized dealers.
B. Call Escalation Procedure
Canon USA provides a time sensitive call escalation process for all
authorized imageRUNNER 2220/3320 Series dealers. The Technical
Support Center is the single point of entry for this process. Once a call is
placed to the Technical Support Center and information is logged into the
call management system, a case number will be assigned to the call.
Every effort is made to resolve the problem during the call. Calls that
cannot be resolved during the initial call and require escalation, will follow
the process below. The status of all escalated cases can be viewed via
e-Support or by calling the Technical Support Center.

Update Case
Update Case
Update Case
Assistance Required
Canon USA
Digital Solutions Specialist
& Systems Engineers
Status
Modify
Canon USA
Engineering
Canon USA
Technical Support Center
1-800-528-2830

Servicing Dealer Contacts
Canon USA TSC
End-User Contacts
Servicing Dealer
Canon imageRUNNER
2220/3320 Series End-User
C. Recommended Monthly Print/Copy Volume

imageRUNNER 2220i/2220N
imageRUNNER
3320i/3320N/3320G
Optimum performance range
(prints/copies per month)
Approximately 3,000 ~ 30,000 Approximately 10,000 ~ 40,000
Suggested maximum monthly
print/copy volume
Up to 75,000 Up to 120,000
D. Warranty Conditions
1. End-User Warranty Conditions
imageRUNNER 2220/3320 Series Product Warranty
Ninety (90) days after delivery to the original purchaser or 100,000
copies, whichever comes first.
For detailed warranty information, please refer to the
imageRUNNER 2220/3320 Series Limited Warranty located in the
Appendix.
GPR-6 Drum Unit Warranty
Full Credit:
12,000 copies or Thirty (30) days from the date of original
purchase, whichever comes first.
Prorated Credit:
44,000 or one year from the date of original purchase,
whichever comes first.
2. Warranty Administration Reduction Program (WARP)
Dealers purchasing an imageRUNNER 2220/3320 Series will receive
WARP credit during the month following their purchase. The credit
will cover the dealers cost for defective parts with a dealer cost under
$300 replaced during the term of the warranty. Defective parts with a
dealer cost over $300 that are replaced during the term of the
warranty should be returned along with all applicable documentation
to Canon U.S.A. for processing. Canon's Digital Solutions Specialists
and Regional Service Managers can answer questions regarding this
program.

VII. Technical Training
A. Overview
The imageRUNNER 2220/3320 Series has been integrated into the
imageRUNNER 2200/2800/3300 Series Training Program which focuses
on both hardware and connectivity technology. The student will learn the
proper maintenance procedures, diagnostics and troubleshooting
techniques. The course will enable each student to achieve the comfort
level necessary to effectively and properly install, service and support
these products in both standalone and connected environments.
B. Certification
Once the technician successfully completes this course the technician will
receive certification on the following products:
imageRUNNER 2200/2800/3300 Series
imageRUNNER 2220/3320 Series
Technicians who are already certified on the imageRUNNER
2200/2800/3300 Series will automatically receive certification on the
imageRUNNER 2220/3320 Series models.
C. Who Should Attend
The imageRUNNER 2200/2800/3300 Series machines are specialized
digital copiers/printers. They incorporate not only basic and advanced
copier features but also computer network connectivity and print driver
features. This course is designed to meet the needs of any Technician
whose responsibilities include supporting the imageRUNNER 2220/3320
Series of products in a stand-alone or networked environment.
D. Training Facilities
Training for this course will be available in all five Regional Training
Centers:
Jamesburg, NJ
Norcross, GA
Itasca, IL
Irving, TX
Irvine, CA
These are state-of-the-art educational centers with all of the required
computer, network, and Canon products necessary to provide each
student with the highest quality training available.

E. Prerequisites
The prerequisite for this course is Basic Quest and the imageRUNNER
Connectivity Quest course.
F. What You Will Learn
1. System Unit Overview
o Main Controller
2. Reader Unit Overview
o Original Exposure System
o Image Processing System
3. Printer Unit Overview
o Laser Exposure System
o Image Formation System
o Paper Pickup/Feeding System
o Fixing System
4. Accessories
o DADF-H1
o Finisher-J1
o Saddle Finisher-G1
o Inner 2-way Tray-A1
5. Networking
o Networking Operations
o Installation
o Troubleshooting
G. Course Format
The imageRUNNER 2200/2800/3300 Series course consists of four days
of instructor-led lectures, hands-on labs and written examinations. The
student-to-equipment ratio is optimized for the most effective learning
environment. Students are provided a lunchtime meal for each day of
training.
H. Course Highlights
Canon Certified Technical Trainers deliver all of the training.
Classrooms are highly equipped state-of-the-art connectivity
centers.
Instruction will consist of service-related labs, hands-on exercises,
and a final examination.
Delivery is highly sophisticated and consists of videos and
graphics embedded in PowerPoint presentations.
This course was developed with the Technician in mind. Real world
practices and tips are used to bring additional perspective to the course.
I. Course Equipment
imageRUNNER 2200/2800/3300 Series machines
o DADF-H1
o Finisher-J1 or Saddle Finisher-G1
o Paper Deck-G1
o Network Multi-PDL Print Kit-C1
J. Materials
The training materials for the imageRUNNER 2200/2800/3300 Series
are listed below:
Item Part Number
2

Service Manual FY8-13H8-010
Parts Catalog FY8-31FC-000 imageRUNNER 2200/2800/3300
Technical Reference Guide DU7-7009-000
Finisher-J1
Parts Catalog FY8-31FE-000
Service Manual FY8-13HB-000
Saddle Finisher-G1
Parts Catalog FY8-31FF-000
Service Manual FY8-13HA-000
DADF-H1
Parts Catalog FY8-31FD-000
Network Multi-PDL Kit-C1 Service Manual FY8-13HE-000
Card Reader-C1/D1
Parts Catalog FY8-31F6-000
Service materials may be ordered through the Canon Network Access
(CNA) website http://www.cna.cusa.canon.com.

VIII. Service Requirements
A. Authorization Policy
To become authorized and maintain authorization to service the
imageRUNNER 2220/3320 Series, each Authorized Resellers location
must have at least one technician who has successfully completed the
Training Program and received certified status.
For a Canon U.S.A. copier dealership, a System Engineer (SE) working
with Canon connectivity products should have the following basic job
capabilities:
Systems integration (pre-sale and post-sale)
Installation
Education of customers and dealership personnel
Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and a working knowledge in the following areas
(listed in order of importance):
Major computer platforms (IBM compatible and Macintosh)
Computer hardware (including cabling)
Computer software (including drivers)
Operating systems (DOS, Windows 95/98, Mac OS System 7, 8, 9, & 10)
Network Operating Systems:
o Novell (3.x, 4.x, & 5.x)
o Windows NT& 2000
Protocols:
o IPX/SPX
o TCP/IP
Printing
Scanning
In addition, computer skills and a working knowledge in the following
areas might also be helpful:
Other computer platforms (mainframe and UNIX)
Networking (TokenRing)
Basic electronics
The background, (listed in preferred order), of a successful SE are:
Novell CNA
SM
or Novell CNE
SM
/ Microsoft MCSE certification.
Canon U.S.A. copier service technician with two years of experience
centered on connectivity products.
A degree in computer science, engineering, or a computer technician with
two years of experience is desired in the above areas.
B. Service Recommendation
Canon U.S.A. strongly recommends that dealers have a laptop computer
available for use as a primary servicing tool to adequately service the
imageRUNNER 2220/3320 Series. This laptop must meet the
specifications that are listed in the Computer Requirements For
Upgrading of the Service Features Section on Page 13.
IX. Appendix
A. imageRUNNER 2220/3320 Series Limited Warranty Conditions
Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imageRUNNER 2220/3320 and options designed for
the imageRUNNER 2220/3320 which are sold by Canon through its authorized dealers (collectively the "Product") to be free from
defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser
or 100,000 copies, whichever comes first. During such warranty period, Canon shall replace, without charge, any defective part
with a new or comparable rebuilt part. This warranty shall not extend to consumables such as paper, chemicals, and toner as to
which there shall be no warranty or replacement. Nor shall this warranty cover the Canon Drum Unit for the Product, for which a
separate warranty is given. Warranty replacement shall not extend the original warranty period of the Product.
This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and
software. Canon shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a
separate warranty (Separate Warranty). Repairs of such Canon brand peripheral equipment shall be governed by the terms of
the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold as is and
without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose,
and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the
manufacturer or producer thereof. For further information on software, see below.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
RELATING TO THE USE OR PERFORMANCE OF A PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR
GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO
THE PRODUCT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY
USED PRODUCT.
This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling,
alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating or maintenance instructions
in, or environmental conditions prescribed in, Canon's user manual or other documentation, (c) installation or repair by other than
authorized service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, (d) use of
supplies or parts (other than those distributed by Canon) which damage the Product or cause abnormally frequent service calls or
service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of
the Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty
extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE
DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,
DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE
AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE
CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S
LICENSE AGREEMENT. CANON RECOMMENDS THAT DATA STORED ON THE PRODUCT'S HARD DISK DRIVE BE
DUPLICATED OR BACKED UP TO PREVENT ITS LOSS IN THE EVENT OF FAILURE OR OTHER MALFUNCTION OF THE
HARD DISK DRIVE.
NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR
PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER
BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA
INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE, STORAGE CHARGES OR
OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE
THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY
AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL
RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN
THE PURCAHSE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY
OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE
PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL
PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
Defective parts must be returned to Canon or an Authorized Service Provider with all necessary documentation and will become
the property of Canon.
THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, New York 11042-9979
Canon Canada, Inc.
6390 Dixie Road
Mississauga, Ontario L5T 1P7 Canada

FA7-4678 (000)
B. Canon GPR-6 Drum Unit Limited Warranty
Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the Drum Unit incorporated into the imageRUNNER Series product (the
"Product") packaged with this Limited Warranty (the "Drum Unit") to be free from defects in workmanship and materials under normal use and service,
other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser of the Drum Unit or use of
it to make 12,000 copies, whichever comes first. If the Drum Unit proves to be defective within this warranty period, Canon shall, at its sole option,
replace it without charge.

Following the expiration of the 30 day warranty period, and continuing for a period of ONE YEAR after delivery to the original purchaser of the Drum
Unit or use of it to make 44,000 copies, whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward a replacement
Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials, other than exterior
defects, such as nicks, scratches or dents. The Credit shall be a percentage of Canon's then current dealer price for the replacement Drum Unit
determined as set forth in the example below.

Warranty replacement shall not extend the original warranty period of the Drum Unit.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE
OR PERFORMANCE OF THE DRUM UNIT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE,
GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE DRUM UNIT SHALL BIND CANON OR ANY AUTHORIZED
SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED DRUM UNIT.

This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of (a) abuse, neglect, mishandling, or alteration of the
Drum Unit, a Product Accessory or a Product in which the Drum Unit is incorporated, electric current fluctuation, exposure to light, or accident, (b)
improper use, including failure to follow operating, maintenance and environmental conditions prescribed in Canon's operator's manual or other
documentation, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service
bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Drum Unit or cause abnormally frequent service
calls or service problems. Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been
defaced, removed, or altered.

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR
CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE,
MISUSE OR INABILITY TO USE THE DRUM UNIT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF
CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL
RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE
PRICE OF THE DRUM UNIT AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES
ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING
OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM UNIT NOT CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN
THE ORIGINAL PURCHASER OF THE DRUM UNIT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
The defective Drum Unit must be returned to Canon, freight prepaid, in the original packaging with all necessary documentation
(machine log, a sample copy, warranty claim tag or other documents as required from time to time) to receive the Credit or
replacement Drum Unit. Credits will be based on the then current dealer price for the replacement Drum Unit, and will be pro-rated
based on the copies made as indicated by the service report submitted by the Canon Authorized Service Representative.

EXAMPLE OF CREDIT
Drum Unit inoperative after: 22,000 copies in less than ONE YEAR of use.
Calculation of the Credit may be illustrated by the following example:

Calculation: 44,000 - 22,000 = 22, 000 = 50% of the dealer price of the replacement Drum Unit.
44,000 44,000

THIS WARRANTY APPLIES TO DRUM UNITS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

Canon U.S.A., Inc.
One Canon Plaza
Lake Success, New York 11042-9979
Canon Canada, Inc.
6390 Dixie Road
Mississauga, Ontario L5T 1P7
Canada

FA7-2592 (010)

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