Business Etiquette

Making a Great First Impression

If you want to make a good impression, know that you need to project 3 Cs: Confidence You can project confidence by: 1. a!ing a straight but re"a#ed posture. o"d your head high and steady. $ont s"ouch or s"ump. %. &o!ing in a natura", unaffected manner. 3. &aintaining eye contact with the peop"e you are ta"king to. Competence You can project competence by: 1. '#hibiting know"edge of your craft. (now your way around the agenda. )eing prepared for the meeting. )ring supporti!e materia"s to emphasi*e your points. %. +nswering ,uestions in a c"ear and professiona" manner, a!oiding the use of s"ang or technica" jargon. 3. +sking re"e!ant ,uestions. Credibility You can project credibi"ity by: 1. +rri!ing on time %. )eing presentab"e 3. (eeping true to your word.

Using Business Cards Effectively:

-etworking is not comp"ete without recei!ing or gi!ing a business card. .he business card is a way for you to fo""ow up on the peop"e you ha!e met. /ikewise, it is a way for them to contact you for further meetings. -e!er be without your business cards0 1o""ow the protoco" on hierarchy. Cards shou"d not be gi!en to senior e#ecuti!es that you meet, un"ess they!e asked for one. .ime the presentation of your card. +ccompany your business card with an e#p"anation of what you can offer them. 2hen recei!ing a business card, show the other person that you !a"ue their card.

Minimizing ervousness
1. )e informed. 3. Identify your triggers. 5. )e"ie!e in what you ha!e to offer0

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3. /earn re"a#ation techni,ues.

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Business Etiquette
Creating an Effective Introduction
.hree steps to introducing yourse"f effecti!e"y: 4roject warmth and confidence. Many people size you up even before you say a word, which is why its important to mind your body language. When introducing yourself, stand up straight, relax and establish eye contact. 8tate your first name and your "ast name. $epending on the situation, you may a"so state your affi"iation and9 or your position in the company. Example: !ello. "m #ac$ueline %mith. "m the &uality 'ontrol (fficer.) 2hen the other person has gi!en their name, repeat it in acknow"edgment. "ts nice to meet you, Mr. *ndrews.) or "ts nice to meet you, #oseph.) +epeating their name is an ac,nowledgment that you heard their introduction.

Cell !"one #os and #on$ts

$ont take ca""s in the midd"e of a business meeting or a con!ersation with another person. '#ceptions are when you recei!e an urgent ca"", but e#cuse yourse"f first before taking it. /ikewise, set your ringer to si"ent or your phone to just !ibrate mode when in a socia" con!ersation. -e!er ta"k in intimate settings or p"aces where si"ence is imperati!e. '#amp"es of these are e"e!ators, "ibraries, museums, restaurants, cemeteries, theaters, dentist or doctor waiting rooms, p"aces of worship, auditoriums or other enc"osed pub"ic spaces, such as hospita" emergency rooms or buses. $ont ta"k on a ce"" phone in a pub"ic p"ace. + good ru"e to keep is the 17 feet ru"e ::: answer ca""s at "east 17 feet away from the ne#t person0 If you rea""y ha!e to take a ca"" in pub"ic, step out or to a sec"uded area to take that ca"". You can a"so set your phone to !oicemai" when going out in pub"ic. If you rea""y must take the ca"", answer brief"y to te"" that youre in a pub"ic p"ace and that you wou"d return the ca"" as soon as possib"e. (eep business ca""s within business hours. ;ust because its a ce"" phone doesnt mean that you can ca"" anytime.

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