BBT 41002: Industrial Management

Tutorial Exercises for Chapter 3: Job Design, Analysis and Compensation

1. In an work measurement operation, a worker has times of 8.4, 8.6, 8.3, 8.5, 8.7, 8.5 and a performance rating of 110%. What is the normal time for this operation? Is the worker faster or slower than normal? [Ans: 9.35 seconds] a) If the allowance factor is 15%, what is the standard time for this operation? [Ans: 11 seconds] b) If the allowance rating is 18% and the performance rating is now 90%, what is the standard time for this operation? [Ans: 9.33 seconds] Mandys Bakery is famous for its cupcakes, which are sold primarily to businesses. One of its operator had the following observed times for gift wrapping in minutes: 2.2, 2.6, 2.3, 2.5, 2.4. The operator has a performance rating of 105% and an allowance factor of 10%. What is the standard time for gift wrapping? [Ans: 2.8 min] The following tabulated data represent time-study observations for a lab test at Hospital Pandai. On the basis of these observations, find the standard time for the test. Assume a personal time of 6%, a fatigue allowance of 6% and a delay allowance of 6%. [Ans: 11.1 min] Observations (minutes) 2 3 4 1.6 1.4 1.5 2.5 2.1 2.2 1.9 1.9 1.4 3.6 3.6 3.6 Performance Rating 100% 90% 120% 100%

2.

3.

Job Element A B C D 4.

1 1.5 2.3 1.7 3.5

5 1.5 2.4 1.6 3.2

Kolej Nexus Selatan (KNS) promotes a wide variety of management courses on secretary training. Lecturer Mr. Khoo Nee Seng believes that a standard time measurement would be necessary to set standards for training future secretary. In order to measure the standard time, one of the time study is performed on the secretary of the colleges director in terms of mail preparation task. Based on his observations, Mr. Khoo uses a total allowance factor of 12% and all unusual observations are to be deleted from the study. What would be the standard time? [Ans: 5.4 min] Observations (minutes) Job Element 1 2 3 4 5 6 Typing letter 2.5 3.5 2.8 2.1 2.6 3.3 Typing envelope 0.8 0.8 0.6 0.8 3.1* 0.7 Stuffing Envelope 0.4 0.5 1.9* 0.3 0.6 0.5 # # Sealing, sorting 1.0 2.9 0.9 1.0 4.4 0.9 # * secretary stopped to answer phone. Interruption by supervisor Performance Rating 85% 100% 95% 125%

5.

6.

A time study of a factory worker has revealed an average observed time of 3.2 minutes, with a standard deviation of 1.28 minutes. The figures were based on a sample of 45 observations. Is this sample adequate in size for the firm to be 99% confident that the standard time is within 5% of the true value? If not, what would be the proper number of observations? [Ans: n=426] Based on a careful work study in the A100 Enterprise, the results are shown in the following table have been observed for a reporting service: Observations (minutes) Performance Job Element Rating 1 2 3 4 5 A 35 40 33 42 39 120% B 12 10 36* 15 13 110% C 3 3 5 5 4 90% # D 15 18 21 17 45 85% # * Machine error. Electricity power break-down. Compute the normal time for each work element. [Ans: 45.36, 13.75, 3.6, 15.09]

a)

BBT 41002: Industrial Management

b) If the allowance for this type of work is 15%, what is the standard time? [Ans: 91.53 min.] c) How many observations are needed for a 95% confidence level within 5% accuracy? (Hint: calculate the sample size of each element.) [Ans: 96 samples] 7. Servicing car air-conditioned system at the Proton Service Center in Bangsar, Kuala Lumpur involves five work elements. A process engineer has timed workers performing these tasks seven times, with the results shown in the following table. Observations (minutes) 3 4 5 6 4 6 4 15* 7 14 24* 8 6 12 5 7 15 4 7 6 16 3 6 Performance Rating 110% 90% 105% 100 130%

Job Element A: Inspection of refrigerant pressure B: Equipment preparation C: Servicing D: Work inspection E: Finalizing service report * Talking to supervisors

1 4 6 15 3 5

2 5 8 14 4 6

7 4 7 13 18* 7

By agreement with workers, the engineer allows a 10% fatigue factor and a 10% personal time factor. To compute standard time for the work operation, all observations that appear to be unusual or non-occurring will be excluded. An error of more than 5% is not desirable. a) What is the standard time for the task? [Ans: 47.6 min.] b) How many observations are needed to assure 95% confidence level? [Ans: n = 75 samples] 8. A supervisor wants to determine the percent of time a machine in his production line is idle. He decides to use work sampling, and his initial estimate is that the machine is idle 20% of the time. How many observations should the supervisor take in order to be 98% confident that the results will be less than 5% from the true results? [Ans: 347]