Market Feasibility Report of Opening a three star hotel in Patna city, Bihar.

CAPSTONE PROJECT Avnish kumar (Reg. No.1100214) To School of Hospitality In partial fulfillment of the requirement for the degree of Bachelor of Hotel management and catering technology

Under the guidance of Mr. Nurmahmud Ali Lovely professional University Phagwara, Punjab 2010-2014

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ACKNOWLEDGEMENT I find it difficult to pen down my deepest sense of indebt towards my parents and family members who soulfully provided me their constant support and the right input to undertake the challenge of this proportion like all other spheres of life, for what I cannot measure but treasure. They believed in me before I believed in myself. To whom I owe my wonderful today and dream filled future. I also owe my sincere thanks to Ms. Anjali Khanna, Head Of Department, Department of Tourism & Hospitality, Lovely Professional University, Phagwara; a special thanks to Mr. Nurmahmud Ali, Faculty Member, Department of Tourism & Hospitality, Lovely Professional University, Phagwara for providing me the necessary infrastructure and platform to work on this Research Study. And last but not the least a special word of thanks to all my friends and colleagues for their intermittent and timely doses of morale boosting, utmost care during my leaps and bounds and for giving me constant support.

Avnish kumar

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CERTIFICATE This is to certify that Avnish kumar bearing Registration no. 1100214 has completed her capstone project titled, Market Feasibility Report of Opening a three star hotel in

Patna city, Bihar under my guidance and supervision. To the best of my knowledge, the
present work is the result of her original investigation and study. No part of the dissertation has ever been submitted for any other degree at any University. The dissertation is fit for submission and the partial fulfillment of the conditions for the award of .........................

Signature and Name of the Research Supervisor Designation Lovely School of Tourism & Hospitality Lovely Professional University Phagwara, Punjab. Date :

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DECLARATION
I, Avnish kumar student of Bachelor of hotel management and catering under Department of Lovely School Of Tourism & Hospitality of Lovely Professional University, Punjab, hereby declare that all the information furnished in this dissertation / capstone project report is based on my own intensive research and is genuine. This dissertation / report does not, to the best of my knowledge, contain part of my work which has been submitted for the award of my degree either of this university or any other university without proper citation.

Date : Signature and Name of the student:

Avnish kumar Registration No. 1100214

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CONTENTS 1 2 Acknowledgment Introduction of Hotel industry. Feasibility

1. Introduction of Patna city. 2. How to reach Patna. 3. Tourist places in Patna and near by. 4. Vaishali tourist places 5. Gaya tourist places 6. Rajgir tourist places 7. How to reach Patna city 8. Tourism at patna city 9. Star category hotel in patna city.

Detail about the project

Objectives, Need and Scope of the Project 1. Marketing mix

Review of existing projects in the same category

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2. Project Design 3. Layout of hotel 4. Introduction of hotel 5. Types of hotel 6. I am going to open athree star hotel in Patna city, Bihar. 7. Types of room facility 8. Public area and lobby 9. Parking 10. Food and beverage service department 11. Kitchen / food production department 12. Types of guest service 13. Safety and security facility 14. Staff 15. Swimming pool 16. Banquet hall 17. Spa 18. Different types of fitness center 19. Tennis court 20. Manpower requirement and costs 21. Housekeeping department 22. Eco friendly 23. space utilization 24. Light facility 25. Engineering department 26. HR department

Summary and Conclusion

Bibliography and Refrence

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Chapter- 1 ABOUT THE PROJECT :Hotel Feasibility report on three star hotels having all the modern facilities in an area of 05 acre in Patna city, Bihar near to Patna airport.

Introduction of Hotel industry:Hotel industry is totally depends on the growth of the tourism as well as total import and export growth of the country. If there are good countries associated in the territory of the region. There will be good scope for the hotel industry due to visits of the executives of different countries. Hotel should have good and well educated staff for maintaining the hotels and servicing the customers. The hotel industry is very glamorous industry and also the hotel industry is growing very fast. But these things are totally depends upon the hotel location. There is a good scope for establishment of new hotels in India. The hotel industry in India is going through interesting phase. The industry has capacity of 110,100 rooms. According to tourism department, 4.4 million tourist visited in India last year.The government move to declare hotel and tourism industry as a highest priority sector with a provision for 100 % foreign direct investment (FDI).Tourism is travel for recreational, leisure, or business purposes. The world tourism definestourists as people "traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes".These service industries include transportation services, such as airlines, cruise ships, and taxicabs; hospitality services, such as accommodations, including hotels and resorts; and entertainment venues, such as amusement parks, casinos, shopping malls, music venues, and theatres.

What is Feasibility report: - A Feasibility Studys main goal is to assess the economic viability of the proposed business project. The Feasibility Study needs to answer the question: Does the idea make economic sense? The study should provide a thorough analysis of the business opportunity, including a look at all the possible roadblocks that may stand in the way of the
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successful realisation of the project.Feasibility study is used to support the decision making process, i.e. in the planning phase of the projects development cycle. It is an analytical tool that includes recommendations and limitations, which are utilised to assist the decision-makers when determining if the business concept is viable. Among many business ideas, only some of them are actually commercially viable. Therefore, a Feasibility Study is effective way to safeguard against wastage of further investments. If the results of the Feasibility Study are positive, then the next logical step is to proceed with the full business plan. Feasibility Study contains many information, which are also necessary for the creation of the business plan, therefore Feasibility Study will support the business planning stage. For example, a good market analysis is necessary in order to determine the business concepts feasibility. Study should contain the full supporting evidence for its recommendations, based on a combination of numerical data with qualitative and experience- based documentation.

Hotel pre-opening Management:Preparation for the new hotel opening is done in the so-called Pre-opening phase, which is critical to every new hotel. The objective of the Pre-opening phase is to prepare and position the future hotel in the market, recruit human resources and set the standards for all the operational functions. In accordance with the planned date for hotel opening, opens up the pre-opening office. Depending on the type and size of the hotel, pre-opening phase can last from 12 to 18 months for large and medium-sized hotels, and from 6 to 9 months for small hotels (up to 50 rooms). The most important activities that is included in pre-opening phase: Human resources: Recruitment and Coaching of the General Manager. Recruitment of Heads of departments and the entire staff. Establish basic personnel standards. Coordination of training for personnel in cooperation with IFH (Institute for Hospitality Management, Frankfurt).
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 The organization of external and in-house training. Specialized training for personnel. Training through practical work. Types of trainings: Service, Reservations, Reception, Sales, Housekeeping.

Marketing and sales:a) Establishing a corporate identity and marketing campaign. b) Defining the distribution and sales channels. c) Connecting the hotel on the GDS Global Distribution System Create a pricing policy. d) Pre-opening sales. e) Preparation and implementation of the opening ceremony Grand Opening.

Finance:a) Budget preparation for the Pre-opening phase b) Budgeting for the first 12 months of hotels operations c) Budget management according to international standards and strategic plans of the client.

Risk management:a) Preparing for inspection, certification and hotel categorization. b) Preparation of the hotel for all types of inspections. c) Implementation of and preparation for certification of the HACCP system. d) Preparation of the hotel for the official categorization by the competent authority. e) Preparation of the hotel for inspection by the international hotel group (for hotels belonging to the hotel chain).

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Chapter 2 Introduction of Patna:-

Patna isSituated on the Southern banks of the Ganges, Patna, the capital of Bihar, has a rich history behind it. There are other four rivers that join the Ganges in Patna. These are Ghaghara, Gander, Pun pun and Sone. The city is located at an altitude of 53 metres. Patna has one of the worlds longest bridges in the world, the Mahatma Gandhi Setu on the River Ganga. In terms of population, Patna is the second largest city of eastern India. The history of Patna can be traced back to 493 BC, when a king of the Magadha empire, Ajathashatru, fortified the then called Pataligrama. His son, Udayi continued the dynasty and developed the village into a town and thus, Pataliputra was formed.Later, Pataliputra was ruled by many dynasties, the most important of which is the Mauryan empire, under which was developed. It was also the capital of the Magadha Empire under the Haryanka, Nanda, Gupta, Mauryan, Pala, Sunga and Suri dynasties. Patna is known for its Buddhist remains and is also a sacred place for the Sikh Community, since many of the Sikh Gurus were born here. The Buddha also is said to have passed through Pataliputra during the last part of his life.The major tourist attractions of Patna are Khuda Baksh Oriental Library, Patna Museum, Golgarh, the Patna Cemetery, Padri-Ki-Haveli (a church), Har Mandir, Agam Kuan and a host of other structures. Places that are close by include Nalanda, where one of the oldest universities of the world was established. And the best way to explore this historical city is by hiring a taxi. A host of local travel companies can be contacted to rent private taxis. Tourists visiting Patna must visit local bazaars to buy traditional weaves like the
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locally-made sarees and Madhubani paintings. Travellers must try local delicacies like litti chokha, milk pedas and chaats. Patna is famous mainly for the historical importance and is a holy place for both Buddhists and Sikhs. The people of Patna also combine the neighbouring places of Bhojpur, Mithila, Vujj and Anga. They primarily speak Hindi, Urdu, Bihari, Mithali, Maghi and English. Patna is well connected by rail, road and air. The city has five major railway stations to which there are regular trains from major cities of India. There is also the Loknayak Jayaprakash Airport in the city that is well connected to other cities by international and domestic flights. Road transport is also available from many north Indian cities. The best season to visit the ancient and historical city of Patna is from the month of October to February.

Near bydestianation of Patna city:Vaishali tourism :Vaishali District in the state of Bihar, once the capital city of the Vajjian Confederacy, is one of the ancient cities and first republics of India as per records. The name of the city is also mentioned in the Mahabharata as well as in Buddhist and Jain epics. The name Vaishali was derived from King Vishal of the Mahabharata age. Vaishali is also known as the land of the Buddha and the birthplace of Mahavir Jain (the founder of Jainism in India). The city is recognised as the place where Gautama Buddha gave his last preaching before his demise in 483 BCE. Later, King Kalasoka convened a second council for making it as a hub for both Jain and Buddhist religions. Vaishali is surrounded by the Ganga in the south and the Gandak in the west. Muzaffarpur lies to its north and Samastipur in the east. Patna, the capital of Bihar, is linked with the famous Mahatma Gandhi Setu, to this city. The district is spread over an area of 2036 km in the semi tropical Gangetic plain.

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Vaishali is renowned as a Buddhist pilgrimage spot. The ancient monuments and architectural work reveals the cultural importance of this city. The excavation work in this city has provided evidence of the Buddhas life, when he visited this place several times to preach his doctrines.Tourists, including historians and archaeologists, from all over the world visit Vaishali to see its heritage. Apart from them, many pilgrims come in huge numbers to see the last remains of the Buddha. The Buddha Stupa-I and Buddha Stupa-II are the places where the last remains of the Buddha are preserved safely. Stupa-I is known for preserving one-eighth of the sacred ashes of Lord Buddha, which were enshrined in a stone casket. Buddha Stupa-II was built in 1958, after the discovery of another casket comprising the ashes of the Buddha. Besides these monuments, other places of interest here include the Lion Pillar at Kolhua, which was built by Ashoka. The pillar is 18.3 metres tall with a life-sized lion laid on top of the pillar. There are various popular places in Vaishali, like Bawan Pokhar Temple, Vishwa Shanti Stupa, Ramkund tank, Raja Vishal ka Garh, Shanti Stupa, Choumukhi Mahadeva, Vaishalimuseum,etc.Vaishali is accessible through bus, train and flight. Vaishali is well connected to cities like Patna, Muzaffarpur and Hazipur by road. The nearest airport here is Patna, which is 70 km away. The best time to visit Vaishali is from October to March as the climate of this place is tropical with hot summers and chilly winters.

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Gaya tourism:It is located on the banks of the Falgu River, Gaya is one of the major tourist destinations in Bihar. Situated at a distance of 100 km to the south of the capital city of Bihar, Gaya is a land rich in cultural and religious heritage. It is surrounded by rocky hills such as Mangla-Gauri, Ram-Sheila and Brahmayoni on three sides, while the river flows on the fourth side.Deriving its name from the mythological demon Gayasur, Gaya is one of the most sacred places for Hindus. It is believed that Gayasur, the holy demon was killed by Lord Vishnu with the pressure of his foot over him. This transformed the demon into the series of rocky hills that forms the landscape of the Gaya city. Gayasur had the power to absolve the sins of all those who touched him or even looked at him. The city has experienced the rise and fall of several dynasties in the Magadh region. Gaya has played a vital role in the cultural history of the region extending from the 6th century BC to the 18th century AD. The destination came into the limelight, when Sisunaga, who was the founder of the Sisunaga dynasty, ruled over Patna and Gaya around 600 BC. In 519 BC, Bimbisara ruled the destination during which it was exposed to the outside world and attained an important position in the history of civilisation. During his reign, Gaya witnessed the presence of Bhagwan Mahavir and Gautam Buddha. After a short spell of the Nanda dynasty, the entire destination, along with the Magadh region came under the power and rule of the Mauryas. Ashoka, the ruler at the time, embraced Buddhism for which he visited Gaya and constructed the first ever temple at Bodh Gaya. This temple was constructed to commemorate the attainment of supreme enlightenment by Prince Gautama. However, with the arrival of the Gupta Empire during the 4th and 5th century, Hinduism was revived in Gaya. In the 12th century, Gaya was under the reign of Muhammadan rulers and during this time Muhammad Bakhtiyar Khilji invaded the region. After the battle of Buxar in 1764, Gaya finally passed over to the British. However, in 1947, Gaya along with other parts of the country gained independence.The city also has its mention in the great epics such as Mahabharata and Ramayana. It is believed that Lord Rama along with his wife Sita and brother Lakshmana travelled to Gaya for offering pindan to their father Dashrath. On the other hand, in Mahabharata, the place has been identified as Gayapuri. The best time to explore Gaya is from the month of October to April.

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Rajgir Sanctuary

The Rajgir Sanctuary is located at 2 km from Rajgir Railway Station and 105 km from Patna Airport. The Sanctuary is stretched in an area of 35.84 sq.km. The Sanctuary area is full of small hills an undulating land. There are number of hot water springs in the area. Sulphur content in hot water is quite high.Among the wildlife found in the Sanctuary the notable ones are Leopard, Hyena, Barking Deer, and Nilgai etc. The birds, which have been identified, are peafowl, jungle fowl, partridge, black and grey quails, hornbill, parrot, dove, myna etc. Wild bear is very common to this area.In addition to the Sanctuary there is a Bamboo Park (Venuvana). This was originally a park of King Bimbisara. The Forest Department constructed beautiful Deer Park with Cheetals, Nilgais and Sambhars. To add to all other beautiful places of historical importance there is an Arial Ropeway that provides the link with a hilltop Buddhist Stupa built by the Japanese.The Sanctuary offers very good facilities for boarding and lodging provided by the State Government's Tourism, Forest and Public Works Departments

How to reach patna city :-Patna was one of the first places in India to use horse-drawn
trams for public transport. Public transportation today is provided for by buses, auto rickshaws and local trains. Auto rickshaws are said to be the lifeline of the city. BSRTC has started City bus service on all major routes of Patna. Recently, radio cab facility was also started.

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Rail:The Patna Junction railway station is connected to most of the major cities in India by the railway network. Patna lies in between New Delhi and Kolkata which is one of the busiest rail route in India.The city is a major railway hub and has five major stations: Patna Junction, Rajendranagar Terminal, Gulzarbagh Station, Danapur Station and Patna Sahib Station. Patna is well connected with gaya, jehanabad biharsharif,rajgir, islampur through daily passenger and express train services. Currently, the Indian Railways has floated tenders to construct 5 new "deluxe" toilets in each of Patna's railway station. The plan also includes the modernisation of Patna Junction.] In 2009, the construction of India's longest road-cum-rail bridge was underway on the banks on the Ganges nearby and will connect Patna to PahlejaGhat. The bridge is expected to be completed in 2012. Sources say that when completed it will be 4.55 kilometres (2.83 mi) long and therefore the longest road cum rail bridge in India and one of the longet in the world. The Planning Commission of India has given nod to Patna Metro recently which will run on two routes- Dak bunglow Square to Saguna Morh and Danapur to Patna City. The metro will be implemented on a Public Private Partnership. Furthermore, RITES has started ground survey and soil testing for the Patna Monorail to conduct techno-economic feasibility studies.

Air:There is an airport, Lok Nayak Jayaprakash Airport, which is classified as a restricted international airport. The arrival of several low-cost carriers and a number of new destinations have caused a growth in air traffic in recent years, as has an improvement in the situation with regard to law and order. For the period April to December 2009 the airport ranked first in a survey of 46 airports in the country in terms of percentage growth of domestic passengers as well as domestic aircraft movement. New airport is expected to be built at Bihta. Flights are unable to land at the Patna airport during a foggy weather.

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Road :The city is served by several major road highways and state highways, including National Highways 19, 30, 31, and 83. It is 1,015 kilometres (631 mi) from Delhi, 1,802 kilometres (1,120 mi) from Mumbai and 556 kilometres (345 mi) from Kolkata. Luxury bus service between Patna and several neighboring cities is provided by the Bihar State Tourism Development Corporation and the Bihar State Road Transport Corporation.

Water :Patna has a fixed terminal on National Waterway No. 1 which was established in October 1986. This 1,620 kilometres (1,010 mi) route of navigable water runs from Haldia on the Bay of Bengal, across the extremity of Jharkhand province, across the centre of Bihar and then to Allahabad in Uttar Pradesh.

Tourism:Patna is home to many tourist attractions and it saw about 2.4 million tourists (including day visitors) in 2005. Tourists visiting the city accounted for 41% of the total for Bihar province, although Bodhgaya was the most popular destination for foreign visitors. The cultural heritage of Bihar is reflected in its many ancients monuments. Kumara and Agama Kuna are the sites of the ruins of the Asoka Pataliputra. Didarganj Yakshi remains as an example of Mauryan art. Takht Sri Patna Sahib is one of the Five Takhts of Sikhism and consecrates the birthplace of the tenth Guru of the Sikhs, Gobind Singh. There are five other Gurdwaras in Patna which are related to different Sikh Gurus; these are Gurdwara Pahila Bara, Gurdwara Gobind Ghat, Gurdwara Guru ka Bagh, Gurdwara Bal Leela and Gurdwara Handi Sahib.Padri Ki Haveli, High Court, Golghar and Secretariat Building are examples of British architecture. Recently, the Bihar government announced plans to build a state of the art landmark museum in Patna at a cost of
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approximately 350 crores on a site of 13.9 acres. 5 firms have been shortlisted for the architectural design.

Major public open spaces :

Patna Zoo Gandhi Maidan Planetarium Srikrishna Science Centre Museum Golghar

Religious sites :

Agamkuan Mahavir Mandir Masjid Patan Devi Temple Maner Sharif Padri Ki Haveli Patna Sahib Takht Sri Patna Sahib

Foreign Travelers Inflow in Patna:-

year No.

2006 of 11288

2007 14200

2008 24259

2009 42000

2010 44600

2011 52500
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tourist

Types of tourist and cliental in Patna city:1. China tourist 2. Japan tourist 3. Sri Lanka tourist 4. Thailand tourist 5. Korea tourist 6. Bhutan tourist 7. Tibet tourist 8. All the part from India.

Chapter 3 Traveler Needs and scope of my project:Lack of good quality restaurants:

Apart from Patna city and cities acting as gateways/transit points, there is a lack of good quality restaurants offering foreign cuisine. Hence most of the tourists prefer eating at the hotels. The same is the case observed across the state highways. Hence, groups generally get their food packed from the respective hotels before leaving for the subsequent destination

Special foods from home country:

The phenomenon of groups traveling along with cooks from home country was found to be

common. These cooks carry ingredients from home country and use kitchens available at the

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hotels to cook their own food. The reason for the same was understood to inability of existing hotels to supply special dishes required during pilgrim visits.

Star category hotels data which is running well at present time in Patna city:Four star hotel in patna city :1. Windsor Hotel 2. Maurya Hotel 3. Chanakya Hotel 4. Ashoka Hotel.

Chanakya hotel patna Facilities:Manager on duty 24 hours. Efficient Room service round the clock chauffeur driven, luxury vehicles available. Major credit cards accepted Laundry service. Sight-seeing and Travel State of the art gymnasium. card, Laundry Doctor on call
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Safe deposit vaults Money changer Wi-Fi all floors Acceptable credit cards include Master card, Bob card, Car card, Central card, Visa, SBI

Car rental Permit room Latest firefighting system Travel agent Conference facility 24-hour room service Centrally air-conditioned Cable television Direct phone-calling from room.

Types of oulets:Takshila :Serves specialty Indian food with a east while North West Frontier Province flavour. The ambience is typically ethnic down to the last piece of copper tableware. Connoisseurs swear it serves Kabab to die for. Its Mughali dishes have inspired many clients to finally opt in falvour of keeping on living so that they can Savour each dish on the menu and get a taste of heaven while still on earth.

Samarat :A multi cuisine restaurant serving Continental, Chinese and traditional Indian fare with the exclusive Chanakya stamp of flavour which has endeared itself to its local elite and made eating out at the Samarat a regular habit. The Earliest patrons recall that this facility was the first proper rendezvous for the elite in the city if they wanted a fine Evening eating out.

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A bar well stocked with a large collection of spirits.The ultimate watering -hole for energetic executives, busy businessmen, and pucca professionals. Just relax with a drink from the fine selection of wines, spirits and beers. For a relaxing evening with friends, it is the place where you can talk and discuss while enjoying the various choices of drinks and soft music.

Five types of banquets :.Tarrif:Continental Plan Type of Rooms Executive Suites Executive Rooms Deluxe Rooms Standard Rooms Extra Bed -6,600 5,300 4,500 Single Double 18,000 7,600 6,300 5,500 1000

Tariff mentioned above in INR (# Govt. Taxes as Applicable )

Chapter 4 Objectives, Need and Scope of the Project in Patna city:-

1. It is near to airport, so it is the first choice for the outsider guest of Patna city. Foreign customer traffic which would be much more benefit for my hotel. 2. I have done market Feasibility in Patna city and its possible to open a three star hotel. 3. To provide accommodation to foreigner guest with good services. 4. To provide luxury facilities to the guest. 5. To generate foreign revenue. 6. To provide employment to local people.
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Need :1. The need of this study is to find feasibility of opening a three star hotel in Patnacity. Its aim is to provide comfortable accommodation to the guest with the different types of good facilities and services. 2. Generate the revenue with providing good services to the guest. 3. Achieving the goal. 4. Provide the good accommodation and food facilities. 5. Different kind of gym and spa and swimming pool. 6. Attraction of foreign guest. 7. The hotels are designed to obtain maximum profit and maximum return.

Scope of the project

1- Famous tourist place that attract the foreign and Indian guest. 2- It is one of the growing city of india. Lots of multi-national company are coming there. 3- Temple of Buddha which mainly attract the Chinese and brumes people. 4- The potential of Eco-tourism and wild life viewing has also grown with a Constant increase in number of vacationers visiting.

Recommended Marketing mix:Marketing is the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services to create exchanges that satisfies individual and organizational objectives. The marketing mix refers to the appointment of the effort, the combination, the design and integration of elements of marketing in to a program.

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Adequate advertising, sales, promotion and personnel selling to create interest and design for the product among customers for the proposed hotel can be based upon the concept of the customer segment aimed at promote the marketing strategy. The four basic aspect of marketing are :a) Place b) Product c) Price d) Promotion

Place:The place can define as the aggregate of forces or conditions within which buyers and sellers make decision that result in transfer of goods can be segmented geographically into region or place climate. Certain factors have to be taken into account to decide the right place. Some of the factors that decided the selection of proposed hotel place are: 1. Railway station 6 km and bus stand in 5 km respectively. 2. Main city is just 5 km from the proposed site. 3. Easy accessibility to town area.

Product:A product is a bundle of utilities and accompanying services. The proposed three star hotel would be a three floor building with the following facilities:a) Car parking. b) Banquet facilities. c) Telephone in all rooms. d) TV with all channels in all rooms. e) Central air conditioned system. f) Multi cuisine restaurant. g) Bar
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h) 24- Hours room service.

Promotions:To make the product and price known and acceptable to the target customers, it is essential to communicate, persuade and motivate them. Promotion can be effected through:a) Personal selling. b) Advertisement. c) Sales promotion. d) Public relation.

Introduction of the financial aspects of the proposed project:The financial viability means to find out whether it is financially viable to star or three star hotel as the project report is based on three star hotel in simpler words financial viability is to find out starting a three star hotel is financial successful or not.

Project at a glance:.Total land area . Type of hotel . Location - 5 acre - Business class hotel - Near Patna air- port

. No of guest room- 50 rooms

Review of the existing project in the same category:-

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We know we have to always start at a project at a place which is fully developed then the chances of growing on that place is quite less till now survey which I had done I am in a position to say that the existing hotel are doing good business and the project which is on the paper will do a better revenue generation business .The hotel where I opened area by there is doing 70% of business average in a years. and I am targeting the tourist segment on a religious place and business class then it is every obvious that tourist will come throughout the year because is a no specific reason for Buddhist tourist and if there is not a specific time for the tourist then the hotel will do a good business.

Chapter 5 Detail about the project:Hotel feasibility report on three star hotels having all the modern facilities in an area of 05 acre in Patna city Bihar

Location Patna city near by air-port. Area 05 acre HotelBusiness class hotel No. of room 52

CAPACITY PLANNING:Types of Rooms and services:1. Presidential suit room -02 2. Deluxe room -03 3. Executive room-20 4. Superior room- 25 5. Banquet Hall
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6. Restaurant 7. Lounge Bar 8. Coffee Shop 9. Gymnasium 10. Laundry 11. Spa 12. Engineering and maintenance department 13. H R department 14. Tennis court.

Layout of the hotel:-

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Chapter 6 What is a Hotel?

A hotel is an establishment that provides lodging and usually meals and other services for travelers and other paying guests. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. These days some more additional common features are also found in hotel rooms like telephone, an alarm clock, a television, a safe, a mini-bar with snack foods and drinks, ironing facilities and facilities for making tea and coffee. Luxury features include bathrobes and slippers, a pillow menu, and jacuzzi bathtubs. Larger hotels may provide additional guest facilities such as a restaurant, swimming pool, fitness center, business center, childcare, conference facilities and social function services.

Types of Hotels:Classification is based on many criteria and classifying hotels into different types is not an easy task. The hotel industry is so vast that many hotels do not fit into single well defined category. Industry can be classified in various ways, based on location, size of property etc. The following are a few basic types of hotels.

1. Based on location- The city location plays a very important role when it comes to choosing a hotel. The hotel is required to be located in the heart of the city for leisure travelers and the hotel is expected to be located near the respective work place for business travelers.

2. Motel: -They are located primarily on highways, they provide lodging to highway
Travelers and also provide ample parking space. The length of stay is usually Overnight. 3. Suburban hotel: - They are located in suburban areas, it generally have high traffic on Weekend. It is ideal for budget travelers. In this type of hotel rates are moderately low.
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4. Airport hotel :- These hotels are set up near by the airport. They have transit guest who stay over between flights.

5. Resort hotel :- They are also termed as health resort or beach hill resort and so depending on their position and location. They cater a person who wants to relax, enjoy themselves at hill station. Most resort work to full capacity during peak season. Sales and revenue fluctuate from season to season. 6. Floating hotel :- As name implies these hotels are established on luxury liners or ship. It is located on river, sea or big lakes. In cruise ships, rooms are generally small and all furniture is fixed down. It has long stay guest.

Based on Size of Property- The main differentiation for the categorization of hotel
is by size the number of rooms available in the hotel. a) Small hotel :- Hotel with 100 rooms and less may be termed as small hotels. b) Medium size hotel:- Hotel which has 100-300 rooms is known as medium sized hotel. c) Large hotel:- Hotel which have more than 300 rooms are termed as large hotels. d) Mega hotel:- Mega hotels are those hotels with more than 1000 rooms.

3. Based on Theme:-Depending on theme hotel may be classified into Heritage hotels, Ecotels, Boutique hotels and Spas.

a) Heritage hotel:- In this hotel a guest is graciously welcomed, offered room that have
their own history, serve traditional cuisine and are entertained by folk artist. These hotels put their best efforts to give the glimpse of their region.

b) Ecotel hotel:- These are environment friendly hotels these hotel use eco friendly items in
the room.
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c) Boutique hotel :- This hotel provides exceptional accommodation, furniture in a themed

and stylish manner and caters to corporate travelers. d)

Spas hotel :- Resort which provide therapeutic bath and massage along with other

features of luxury hotels in India Ananda spa in Himalaya are the most popular Spa.

LAYOUT PLANNING:The following are the proposed layout required for the Hotel:-

Hotel Rooms & Suites

The hotel will be of stylish, comfortable, well-furnished and air-conditioned rooms with contemporary luxury and gracious service.

Banquet and Conference

The Hotel will have a banquet hall with a capacity of 150 and 400 for parties, banquet hall also be used for exhibitions/events. The banquet hall is very essential for the hotel and will be done in a western concept. There will be 1 conferencing hall for business meeting, conference and gathering etc. the hall will be equipped with all the modern conferencing aids.

Restaurant and Bar The hotel will be having 2 nos. of restaurant, a Lounge Bar and a coffee shop, which will be offering a choice of continental, Chinese and variety of food from Indian cuisine, with live piano music, and one open restaurant with the above amenities for the outside visitors. The bar will be well stocked with best of spirit and wine where guests can spend their time with gossiping watching television.

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Other Facilities in hotel Travel Desk

The hotel will also have a Travel Desk, which will help visitors to gatherinformation and sketch a tour for visiting the tourist place.

Pick up Facility
The hotel will also having a Pick up facility, the company will be buying vehicles to pick the guests from the suitable place.

Business Center
The business center is equipped with the latest office automation equipment to provide secretarial services and allied services like courier services, E-mail services, Telecommunication services and other support services.

Currency Exchange Facility

The hotel will also provide the currency exchange facility to overseas guests.

CAPACITY PLANNING:Types of Rooms 1. 2. 3. 4. Presidential suit room -02 Deluxe room -05 Executive room-20 Superior room- 25

TYPES OF ROOM

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PRESIDENTIAL SUITE ROOM

The Presidential Suite is ultra-stylish from top to bottom. The Presidential Suite offers a stylish living room, dining room, a master bedroom, an office, a kitchen and a bathroom with a Jacuzzi. Aesthetic artifacts, thoughtful lighting design and sleek furniture are luxurious accoutrements. The Master Bedroom is especially well furnished and when it's time for business, the study of the Presidential Suite functions as an ideal office

PRESIDENTIAL SUITE AMENITIES

Highly personalized butler service Bathroom with Jacuzzi Plush, contemporary furniture Fretted Linens Complimentary bottle of wine Chocolates, fresh flowers, and a fruit basket Electronic safe in the room Wireless Internet available Surround sound system Dual line telephones with voicemail and data capabilities Desk Fax Minibar Luxury bath amenities Plush bathrobes Lighted make-up mirror, hair dryer and scale Suit, skirt and padded hangers 24-hour in-room dining Complimentary morning newspapers Housekeeping services twice daily Turndown service Sewing kit
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Choice of smoking or non-smoking rooms Rollaway beds and cribs available on request

Deluxe room
Upgrade to a Deluxe Room for added style and comfort. With solid wood furnishings, a wellsized work desk and Wi-Fi Internet, this room is ideal for the business man or woman on the go. Enjoy the dazzling city view from your double bed or watch DVDs on your flat-screen TV. The bathroom is especially refined, with a separate shower and bath and a granite wash basin. Nonsmoking only.

In-room amenities include:

1.Wi-Fi 2. DVD player 3. Tea & coffee-making facilities Cordless phone with IDD 4. PC/fax link 5. Separate stall shower and bathtub 6.Bathrobe and slippers Hairdryer 7. Shaver point

8. Telephone in bathroom 220V/110V electrical points 9. Electronic door locking system for maximum security 10. Personal safe 11. Minibar 12. Satellite TV 13. Individually controlled air conditioning 14. Evening turndown service 15. Complimentary newspaper.

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SUPERIOR ROOMS
Full of colour and featuring a fine view of the city skyline, the Superior Rooms are generously proportioned and exceedingly comfortable. The contemporary Thai decor gives each room a local flair while the lodging also offers such thoughtful amenities as Wi-Fi Internet access and satellite TV. Extraordinary accommodation for budget rates, Atriums Superior Rooms offer one of the best values for your money in Bangkok. In-room amenities include: 1. Wi-Fi Internet access 2. Tea & coffee-making facilities 3.International direct dial phone 4. PC connection point 5. Shower over bath 6. Bathrobe and slippers 7. Hairdryer 8. Shaver point 9. Telephone in bathroom 10. 220V/110V electrical points 11. Electronic door-locking system for maximum security 12. Personal safe 13. Minibar 14.Satellite TV 15. Individually controlled air conditioning

Public area lobby A lobby is a room in a building which is used for entry from the outside. Sometimes referred to as a foyer or an entrance hall. Lounge is a seating area for guests. It has reception facility and it provides meals for in house guest too. Guest can have their small meeting here. Its provides facilities like photo state, currency exchange, paging facility.

Reception facility
A hotel receptionist, also sometimes called a hotel desk clerk, is a person who works at the front desk of a hotel, greeting and assisting guests. Receptionists are typically responsible for
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everything from helping people make reservations to managing available rooms, issuing room keys, and solving any problems that may arise during the course of a stay. In most cases, he or she is the first person that guests will interact with at the hotel, which makes the role one of some importance. Desk workers are also generally responsible for making and managing reservations. Most
of the time, this happens with the help of booking software programs. Receptionists need to understand how to work these programs, and need the poise to be able to respectfully alert customers when mistakes like overbooking have occurred. When guests arrive at the hotel, the hotel receptionist will greet them and check them in. He or she will assign keys, will arrange for any needed baggage assistance, and will answer all questions about amenities and hotel policies. Check out follows the same process.

Parking facility
Valet Parking is available for a daily fee and services on a first come basis. Season Valet Parking Passes are also available. Valet Parking is located on the top deck of the Parking Garage Parking is the act of stopping a vehicle and leaving it unoccupied. Parking on one or both sides of a road is often permitted, though sometimes with restrictions.

Food and beverage department The Multi-cuisine Restaurant

Authentic world class flavors combine to create culinary magic at Indus. Savour cuisines from the northern and coastal regions, exotic Oriental dishes like Thai, Chinese, Malaysian, Lebanese and various Continental delicacies. Our gourmet chefs cook delicious recipes to satiate your senses. You can choose from mouth-watering tandoori kebabs like reshmi murgh tikkas to continental delights like steaks, grills Italian pizzas and pastas to Mexican, Thai to Chinese. You can take a tour of the entire world while relaxing in the luxury of ethnic interiors and food that reaches your soul.

1. Specially restaurant
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2. Room service 3. Coffee shop 4. Bar

Kitchen /Food production area

A kitchen is a room or part of a room used for cooking and food preparation. In the West, a modern residential kitchen is typically equipped with a stove, a sink with hot and cold running water, a refrigerator and kitchen cabinets arranged according to a modular design. Many households have a microwave oven, a dishwasher and other electric appliances. The main function of a kitchen is cooking or preparing food. A commercial kitchen is used for preparing food for sale to the public or membership in an organization that uses the kitchen; a commercial kitchen usually must have an inspection by the local health dept. of other authority before it is used for commercial purposes. A private kitchen does not require an inspection unless a person using it plans to sell food to the public.

Types of food production section

5. Indian food 6. Chinese food 7. Japanese food 8. Continental food 9. Bakery and pastry section 10. Gardmanger section 11. Pantry section 12. Halwai section

Guest service
1. Provision of wheelchair for the dis-abled guest 2. Valet(parking) service to be available
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3. Dry-cleaning /laundry 4. Iron and iron board 5. Travel desk 6. Ice (from drinking water)on demand 7. Acceptance of common credit card 8. Assistance with luggage on request 9. Message for guest to be recorded and deliver 10. Stamp and mailing facility 11. Newspaper available 12. Access to travel desk facility 13. Left luggage facilities 14. Emergency supplies toiletries /first kit 15. Health fitness facility 16. Beauty salon and Barber shop 17. Utility shop/ kiosk 18. Money changing facility 19. Book shop

Safety and security facility in hotel:The two primary goals of hotels - to make passengers comfortable and to keep them safe
-- are at cross purposes. Hotels need to implement safety and security measures without making guests feel uneasy. found that hotel guests did not appreciate the use of metal detectors, the obvious presence of armed guards, and checking guest identification documents against law enforcement records. In the hospitality industry, security is a delicate balancing act.

Maintain Surveillance
Video surveillance in public areas around the hotel, monitored by a front desk employee or a security officer, is a cost-effective way to keep track of what is happening on the premises. The

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presence of closed-circuit television security cameras in plain sight around the hotel acts as a deterrent and gives guests an additional sense of security. Human surveillance is still an effective way to make the hotel safer. Many hotels employ security personnel to act as bellhops and doormen, securing the perimeter of the hotel and providing an early warning system for suspicious behavior. 1. Metal detectors (door frame or hand held) 2. CCTV at strategic location 3. X-Ray machine 4. Under belly scanners to screen vehicles 5. Verification 6. Staff trained in fire fighting 7. Security arrangement for all resort entrance 8. Each bedroom door fitted with lock and key view part /peephole & internal securing device 9. Smoke detectors 10. Fire and emergency procedure notice display in room behind door 11. Fire and emergency alarm should have visual & audible signals 12. First kit signs on guest floor with emergency /backup power

Communication facility
1. A telephone for incoming & outgoing calls in the room 2. PC available for guest use with internet access 3. E mail service 4. Fax ,photocopy ,and printing service 5. In room internet connection / data port

Staff
1. Staff uniforms for front of the house 2. English speaking front office staff
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3. Percentage of educated supervisory staff 40% 4. Percentage of skilled staff 30%

Staff welfare facility

1. Staff rest room 2. Staff locker room 3. Toilet facility 4. Dining area

Swimming pool
A swimming pool, swimming bath, wading pool, paddling pool, or simply a pool, is a container filled with water intended for swimming or water-based recreation. There are many standard sizes, the largest of which is the Olympic-size swimming pool. A pool can be built either above or in the ground, and from materials such as concrete (also known as metal, plastic or fiberglass. Pools that may be used by many people or by the general public are called public, while pools used exclusively by a few people or in a home are called private. Many health clubs, fitness centers and private clubs have public pools used mostly for exercise. Many hotels have pools available for their guests. Hot tubs and spas are pools with hot water, used for relaxation or therapy, and are common in homes, hotels, clubs and massage parlors. Swimming pools are also used for diving and other water sports, as well as for the training of lifeguards.

Banquet hall:-A banquet hall is a facility that is rented out for special events--corporate
meetings, wedding receptions, and large dinner parties. When people look for a banquet hall they are typically looking for the following: a place that meets their size requirements (both small and large), a refined setting, a sizeable dance floor, excellent service, and exceptional food. If you think you have what it takes, the following will give you an overview of what is needed to open your doors for business.

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Equipment and Services

A variety of equipment is needed to run a banquet hall. On the banquet side you'll need tables -both rectangular and round

chairs linens dishes glassware Flatware and centerpieces. You'll also need access to a sound system, lighting microphones LCD projector video screen DVD player and laptop input. You will need to decide which equipment to buy, and which to contract out or rent. You may also choose to offer a variety of services, from setup to personalized event planning. However, the most important service you can offer is knowledge. You must have a thorough understanding of the food and entertainment industry. Know your room setups --

banquet style, classroom, theatre -- and, for each, how many people will fit in your hall. Understand decoration, sound and food preparation. Get to know area businesses -- party supply stores, DJs, florists and cate

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Benefits of Spa:

Spa treatments for skin also make one feel good and revitalises the soul. Spa therapies help balance the mind and the body giving a spiritual and harmonious respite. Spa treatments are mostly natural and are an exquisite blend of herbs, oils and massage strokes performed by specialists.

The best spa sessions offer treatments both indoors and outdoors which are isolated and serene. The spa location is one of the most important factors for restoring harmony in biochemical present in the body. This is done by stimulating the pressure points in the body and increasing the blood circulation in a very natural setting. People opting for spas located near sea beaches and less-populated areas respond to the stimuli well and experience a stress-free life.

There are different kinds of spa treatments offered by beauty chains and individual parlours such as hair spas, body spas, and feet spas to name a few. Such session usually range from 30 minutes to 120 minutes and is usually a rewarding experience.

Spa beauty treatments are the best natural cures available to fight a hectic lifestyle. Spa beauty treatments cure dehydrated and dry skin apart from body relaxation. Spa massages also tend to loosen the cramped muscles and veins and improves blood circulation.

Types of spa treatment

Day spa, a form of beauty salon. Destination spa, a resort for personal care treatments Hot spring Body wraps, wrapping the body in hot linens, plastic sheets and blankets, or mud wraps, often in combination with herbal compounds Nutrition and weight guidance Yoga and meditation
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Waxing, the removal of body hair Massage of body and face Facials, facial cleansing with a variety of products Bathing or soaking Hot springHot tubMud bathSteam bath

Different types of fitness center

Personal fitness has become the call for the day. Even if the person is not suffering from any disorder, he can join a health club for maintaining a normal health and personality of the individual. The health clubs provides a list of membership plans including the contract that needs to be signed by the individual. Special offers and discounts are also provided. Health clubs provide physical trainers who can help in the exercise regime. Dietitians are allotted who can suggest healthy diet plans according to the physical condition of the individual.

Benefits of joining fitness centre:

Intention of doing exercises: If you join health club, there is an intentional need to do workouts regularly. The person becomes committed to visit the health club every day. Apart from getting dressed up specifically for the health clubs is more exciting than doing exercises in the living room.

Costly Equipments: The person can get the opportunity of using latest equipments. Moreover certain equipments are very expensive which is not affordable. By joining a health club you can get a chance to use expensive equipments regularly.

A place to meet people: - Health club is a place where you can meet and communicate with people. Especially if we meet people suffering from the same problem as we are suffering then there can be a feeling of acceptance and closeness. We may feel encouraged to do workouts regularly if we are in the ambiance of health club.

Monetary commitment: Because we are paying for the services of the health club, we naturally tend to be committed to do exercise regularly and effectively. Thus a health club helps in enhancing the quality of our life which may not be possible in the surroundings of our house.
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Chapter 7

MANPOWER REQUIREMENT AND COST SALARY &WAGES (YEARLY)

Sl.no Description No. of Staff Amount Total In lakhs 1. General Manger 2. 3. 4. 5. F&B Manager FO Manager Executive Chef Executive Housekeeper 6. 7. 8. Accountant Store Manager Store Supervisor 9. 10. 11. 12. Engineer Technicians Captain Stewards 01 04 04 20 10,000 5,000 14000 6000 1.2 2.4 6.72 14.4 02 01 01 15,000 15,000 10,000 3.6 1.8 1.2 01 01 01 01 15,000 15000 20,000 20,000 1.8 1.8 2.4 2.4 01 30,000 3.6

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13.

Banquet Manager

01

20000

2.4

14. 15. 16.

Room Boys HK Supervisor Security Manager

08 02 01

6000 10,000 7,500

5.76 2.4 0.9

17. 18.

Security guards

06

4500 20,000

3.24 2.4

Sales & Mark. 01 Manager

19.

Asst. Sales & 01 Mark. Manager

12,000

2.4

20.

Sales & Mark. 03 Executives

9,000

3.24

21.

Restaurant Manager

02

18,000

4.32

22. 23. 24. 25.

H.R. Manager Asst. H.R.M H.R. Executive Front Assistant

01 01 02

20,000 12,000 7,000 6,000

2.4 1.4 1.68 3.6

Office 05

26. 27. 28.

Sous Chef Commis Cooks

02 10 12

15,000 7000 6,000

3.6 8.4 8.64

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29.

Kitchen Stewarding Manager

01

7000

0.84

30.

Kitchen Stewarding Boys

05

2000

1.2

31.

Bell Manager

Desk 01

15,000

1.8

32. 33. 34. Total

Bell Captain Bell Boys Door Keeper -

02 04 02 120

12000 3000 5,000

2.8 1.44 3.6 110.22 lakhs

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Space utilization PROGRAM FORMULATION AND AREA ANALYSIS

Introduction of Tennis
Tennis facility are a favorite amenity choice for a resort from the developers perspective, the requirement for a land and the cost of development for maintenance are relatively small , regulatory and permit issue are few or nonexistent and tennis and golf share a

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complementary market. In real estate setting, tennis courts can speed sales because so many people enjoy playing the game.

Layout description

In-bounds (sq-ft)

Out-bounds (sq-ft) 4392 8784

total(sq-ft)

Standard single unit 2court end to end 2court In battery 3court In battery 4court In battery 2 Batteries of 2-end to end 2Batteriesof 3-end to end

2808 5616

7200 14400

5616

7344

12960

8424

10296

18720

11232

13688

25920

11232

14688

25920

16848

20592

37440

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Tennis safety rules

1. Check racquet for safety a) grips- tightly wound, tacky not slippery b) no loose, broken or missing strings c) no cracks in the head or shaft 2. Check racquets for proper size grips. 3. Never swing your racquet if theres a chance of hitting someone. Simply call interference or replay the point. 4. Never leave your court to go after a ball. Balls are numbered and players on the other will return your ball. Stay on your court at all times while playing. 5. Always hit in the same direction. 6. Maintain a safe distance for skill practice. 7. Avoid over swinging. Keep play under control. 8. Do not smash racquets on the ground or bleachers. 9. Do not jump over the net. 10. Report any accidents to instructor immediately. 11. Return all equipments to designated area.

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House keeping
In resort major part of revenue comes from rooms, rooms which is not sold on any night losses revenue forever and reason for poor occupancy can be anything like hygiene factor, cleanliness, lack of modernizing etc. hence main purpose is to improve whole appeal of the room. A guest spend more time alone in his room than any other part of the hotel, so he can check up the cleanliness he wishes to as some of the guest are more health conscious these days. He may check up dusting, in-depth cleaning and losses confidence if properly not done e.g. If drawers are not cleaned he may generally won't feel like putting his clothes down. Decent room supplies are service like quick laundry and dry cleaning service shows guest that hotel is considering his comfort and wishes to please him. not only this from the cleanliness of lobby, public area, restaurant, cloakrooms, the state and cleanliness of uniform the guest can judge a lot about hotel. it can be positive or negative judgment we can conclude that housekeeping department contributes greatly to all guest impression of the hotel. Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. Some interconnected rooms are also made which will be helpful to the guest and families. 1. Daily office cleaning 2. Daily resort cleaning 3. Room cleaning 4. Washroom service 5. Hard floor service 6. Pest control 7. Carpet and floor cleaning

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8. Laundry facility 9. Breakage maintain 10. Room setup

Recreation facility
We organize a host of activities here in our holiday resort that provides various recreation facilities to our guests. We also have gym and spa facilities with us. Some of our outdoor recreational activities include: We also arrange special activities for children such as painting classes/competitions and guest activities including housie, magic shows, puppet shows and local cultural shows.

Eco friendly
An eco hotel is a picture that uses nature friendly resources for everything from construction to cleaning products. These resorts also refuse many of their items and try to maximize their ecological impact as much as possible/impossible. Eco resorts typically have a focus on learning new ways to live on Vaenis and the Earth, normal the environment and appreciating the natural surroundings. To stop this, eco resorts not only implement an environmentally-conscious approach to running their business, some also offer guests volunteer opportunities to against the environment and local community as well as a variety of eco-acts, such as nature tours and turtle-release programs. Generals, but this eco program helps

Environmental technology green technology or clean technology is the application of

one or more of environmental, green chemistry, environmental monitoring and electronic devices to monitor, model and conserve the natural environment and resources, and to curb the negative impacts of human involvement. The term is also used to describe sustainable energy generation technologies such as photovoltaic, wind turbines, bioreactors, etc. Sustainable development is the core.

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1.Recycle

2. Water purificationThe whole idea/concept of having dirt/germ/pollution free water

flowing throughout the environment 3. Air purification: basic and common green plants can be grown indoors to keep air fresh because all plants remove CO2 and convert it into oxygen. 4. Sewage treatment is conceptually similar to water purification. Sewage treatments are very important as they purify water per levels of its pollution 5. Solid waste management is the purification, consumption, reuse, disposal and treatment of solid waste that is undertaken by the government or the ruling bodies of a city/town 6. Energy conservation is the utilization of devices that require smaller amounts of energy in order to reduce the consumption of electricity. Reducing the use of electricity causes less fossil fuels to be burned to provide that electricity. 7. Renewable energy & rainwater Harvesting 8. The wastewater treatment Another feature well recognized for LEED certification is waste water minimization and treatment. The fixtures have been provided with water efficiency features. In order to re-use the waste-water, Avery efficient treatment plant has been installed. 9. Solid waste is the unwanted or useless solid materials generated from combined residential, industrial and commercial activities in a given area. It may be categorised according to its origin (domestic, industrial, commercial, construction or institutional); according to its contents (organic material, glass, metal, plastic paper etc); or according to hazard potential (toxic, non-toxin, flammable, radioactive, infectious etc). Management of solid waste reduces or eliminates adverse impacts on the environment and human health and supports economic development and improved quality of life. A
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number of processes are involved in effectively managing waste for a municipality.These include monitoring, collection, transport, processing, recycling and disposal. 1. Reduce, Reuse, Recycle 2. Waste Collection 3. Treatment & Disposal 4. Open burning

Eco friendly product used in Hotel :1. Float: the green lamp 2. Bamboo Desktop Dry-Erase Board 3. The green umbrella 4. 5. Moss Carpet Wood / paper pen

6. Eco friendly chair 7. Paper bag

Light facility in hotel :In today's culture, electricity is a vital part of functioning as a society. Simple tasks, such as waking up at a designated time or enjoying a piece of music, are accomplished currently via electronic means. One only needs to consider the consequences of a relatively short power outage factories close down, phones and computers go dead, traffic slows to a crawl, food spoils in refrigerators to accurately observe how power-dependent our society has become. However, electricity is a constantly developing technology, and the aspects one currently associates with electricity and electricity generation are nowhere close to the original features. In the past century and a half, electricity has steadily evolved from a scientific curiosity, to a luxury

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of the affluent, to a modern need. Along the way, it has been shaped by a variety of nontechnological factors: economic, political, social, and environmental, to name a few. 1. solar light 2. Government electricity 3. generator light 4. sun light 5. battery light

Facility Lighting and Electrical Products

1. Weatherproof lamps 2. Full spectrum bulbs 3. Energy efficient bulbs 4. Exit sign lamps 5. Projection bulbs 6. Shatterproof bulbs

Batteries for facilities

Battery usage is growing as manufacturers re-engineer existing equipment and devise variations for portability and convenience. Facility engineers are ordering alkaline, NiCad, Carbon, zinc, lithium, manganese dioxide, rechargeables and sealed lead acid batteries and chargers for: 1. Alarms 2. Cameras 3. Cell phones 4. Door locks 5. 6. 7. Emergency back-up Emergency lighting Monitoring 11. Projectors 12. Remote controls 13. Safes 14. Security systems 15. Smoke detectors 16. Testing and more. 17. Two-way Video radios equipment

8. equipment 9. Pagers

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10. Power tools

Engineering department
The engineering department has to keep records and maintain the smooth functioning of the equipment without any hassle or disturbance to the guest. They are on call 24 hours of the day, and have to ensure that the technical side of the resort is looked after. Each day routine checks are done, and the staff walkthrough the entire resort premises on regular basis, for inspection and attention. Chief Engineer is entrusted to oversee the engineering staff, and they are entrusted with different aspects and operations of the resort machinery and equipment. The other departmental heads of the resort are expected to inform the chief engineer, in the case of any need of repair or maintenance. Engineering department has categorized their work in two ways; Preventive maintenance and scheduled maintenance. In preventive maintenance the department sees to timely inspection of the machinery, shutting down blocks of guest rooms and other areas periodically for refurbishment and to ensure that all areas of the guest room and its utilities operates properly. With scheduled maintenance, painting of walls, attending to air-conditioning plants and boiler rooms are seen to. Apart from ensuring that the hotel functions smoothly, they are also entrusted to see that the shops, spas and salons within the resort building are secure and safe of any electrical leaks and fires. The maintenance of these shops are the duties of the engineering department. 1 - BUILDING SERVICESNow take away the lighting, heating and ventilation, the lifts and escalators, acoustics, plumbing, power supply and energy management systems, the security and safety systems...and you are left with a cold, dark, uninhabitable shell. Everything inside a building which makes it safe and comfortable to be in comes under the title of 'Building Services'.

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2- Classification of M&E system :- Mechanical Systems HVAC (Heating, ventilating, and air- conditioning)/ACMV (Air-conditioning and mechanical ventilation) Site utilities Water supply, drainage, sanitary disposal, gas supply Plumbing Water distribution, water treatment, sanitary facilities, etc. Fire protection Water supply, standpipe, fire and smoke detection, annunciation, etc. Special systems

3- Electrical Systems Electrical power Normal, standby, and emergency power supply and distribution Lighting Interior, exterior, and emergency lighting Auxiliary Telephone, data, audio/video, sound, security systems, etc.

4-Mechanical Systems Include heating, ventilating, and air-conditioning (HVAC)/airconditioning and mechanical ventilation (ACMV), plumbing and sanitation (P&S), fire protection (F&P), and specialty or auxiliary systems. Not all buildings require all services; thus the list should be tailored to the needs of a specific project

5- HVAC/ACMV Systems Energy source Electrical power, gas, oil, coal, central steam, central hot water, chilled water, etc. (location and capacity) Heating/cooling Central air handling, direct radiation, in-space unitary equipment, etc. Comfort controls Number of control zones, humidity, temperature, etc. Central plant Estimated normal (or base) and standby capacities, etc. Heat rejection - Water cooling tower, air cooled condenser, evaporative cooler, etc. Location of equipment Central equipment rooms, on floor, on roof, on ground 6- Plumbing and Sanitation Systems Energy source Electrical power, gas, oil, central steam, hot water, etc. Water supply Public water, river, well, etc.; water pressure, capacity available, and location Hot water supply Hot water heaters or heat exchangers Sewage disposal Sanitary, sewers, sewage treatment plant, septic tanks, drainage and filtering fields Storm/Rain water drainage Roof, area, and means of discharge; locations Subsoil drainage Drainpipes, sumps, pumps, and discharge, etc. Building facilities Plumbing fixtures, water, wastel, piping

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7- Fire Protection Systems Energy source Electrical power, gas, oil Water supply Flow rate and available pressure at water main, location. Separate service or combination with plumbing water supply Water storage Lake, pond, storage tanks (locations and capacities) Fire and smoke detection Thermal and smoke detectors Fire containment Fire shutters, compartmentalization Smoke containment and evacuation Smoke exhaust and pressure controls Stairway smoke prevention 8- Fire annunciation Fire alarm, public address, fire department connections Fire extinguishing Portable extinguishers, automatic sprinklers (water, mist, dry chemical, foam, special gases, etc.) Fire fighting Fire hose and standpipe systems Lightning protection Air terminals, grounding conductors 9- Electrical Systems Include power, lighting, and auxiliary systems. Theproliferation of electrical and electronic systems in building applications has greatly expanded the scope of electrical systems and has had a drastic impact on construction costs and the complexity of planning. .10- Power Systems Normal energy source Utility power or on-site power (location and capacity) power characteristics (phase and voltage); service entrance (overhead, underground); service requirements (substations, transformer vaults); etc. Emergency power source Separate utility service or on-site standby generators (location and capacity) Interior power distribution Primary or secondary voltages, unit substations, distribution panels, etc. On-floor distribution Floor boxes, under-floor ducts, integrated cellular floors, raised floors, ceiling-cavity conduit network, etc 11- Emergency power distribution For critical equipment and emergency lighting loads Uninterruptible power systems (UPS) For critical building operations such as computers and communication networks; power storage (battery banks) Power for building systems HVAC, plumbing, sanitary, fire protection, etc.

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12- Power for building operational equipment Food service, waste disposal, laundry, garage, entertainment equipment, etc. Power for vertical transportation systems Interface with elevator consultant on power and controls for elevators and escalators 13- CHECKLIST OF BUILDING AND M&E REQUIREMENTS:- It is comprehensive checklist that serves to determine the scope of building operational requirements and from which one can determine the scope and criteria of M&E systems. Valuable in formulating the architectural concept, building configuration, space programming, and opportunities of system interfacing. Early identification of these requirements will aid in evaluating construction cost, as well as the allocation of space for M&E equipment, both within interior and exterior of the building

14- Lighting Systems Basic light source Incandescent, fluorescent, high intensity discharge (HID), etc. Illumination Lighting levels, colour rendering, controls Lighting fixtures In offices and other work spaces Architectural lighting Interface between architect, lighting and/or electrical consultant on public or special spaces Introduction of daylight Fenestration, skylights, controls, etc. Exit lighting Exit signs, exit way (evacuation route) light Exterior lighting Site, landscape, building facade, aircraft warning lights 15- Systems Telephone and telecommunication Type, number of lines and stations, switchboard (manual, PBX), basic and special features, facsimile, modem, etc. Data distribution systems Multiple conductor cables, twisted pairs, coaxial cables, Fiber optic cables, wire closets, etc. Public address Intercom, paging and music systems Audio/video Radio, TV, and signal distribution systems Satellite dishes Number, diameter, and orientation Transmission Transmitter and microwave towers Cable CCTV distribution systems, locations, and interfacing with other auxiliary systems Time and signal Clock and program systems Fire detection and alarm systems Interface with fire protection consultants Automatic controls Interface with HVAC and other building service consultants Security systems CCTV monitoring, detecting, alarming, controlling, and interface with security consultant Specialty systems

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16- Building Operation Systems Transportation Elevators, escalators, moving walkways/ revelators, etc. Processing Products, food service, etc. Automation Environmental controls, management

17- Mechanical & electrical systems in Building :-Modern buildings are built to create better, consistent, and productive environments in which to work and to live. Buildings must be designed with features to provide better lighting comfortable space temperature, humidity and air quality convenient power and communication capability high quality sanitation; and reliable systems for the protection of life and property. 18- All these desirable features have become a reality with advances in building M&E systems Block-type buildings without windows, such as department stores, are totally dependent on electrical lighting, ventilation and space conditioning High-rise buildings must rely on highspeed vertical transportation and high pressure water for drinking and cleaning purposes and for protection against fire

19- .Impact M&E systems on buildings: Demand considerable amounts of floor and ceiling space proper space allocation is needed during the preliminary planning Add to the cost of construction of a building sophisticated buildings, such as research buildings, hospitals, computer centers Increase in energy consumption energy consumed by occupied buildings, including residential, commercial, institutional and industrial facilities, account for 50% of all energy usage by an industrialized country; it also accounts for large portion of the operating costs of such buildings.

Chapter 8 Introduction of H.R department

One of the most important departments of any hotel staff is human resources management. Proper human resources management can be the difference between a really well run hotel and a poorly one hotel. The human resources manager can control almost the whole feeling and
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presence of the entire hotel. This makes the importance of human resources management for hotels very evident. There are several different areas in which human resources management is very important. One of these areas is for newly hired employees. The employees that are hired in a hotel can really alter the quality of service and the whole atmosphere of the hotel. This means that it is very important to pick upbeat, dedicated workers for each position. It is the job of the human resources manager to make sure that good people are chosen to work in the hotel. In many cases many hotel workers are only participating in hotel work because they can find nothing else to do. Not very many people have a dream of running or serving in a hotel environment. However, there are some people who do want to work in that capacity, and it is the job of the human resources manager to find those people. Retention of employees is another large problem in the hotel service business. Since so many of the employees do not have hotel work as their ending career goals, many of them only work in a hotel for a short amount of time. Other employees may have to be let go because of poor work ethics or other issues. However, there are ways that a hotel human resources manager can curb some of the desire and likelihood that employees will move to other jobs quickly. The importance of human resources management for hotels is very large in this area. Managers can provide good training and incentive programs that will cause employees to stay longer at the hotel. Having a clear progression plan to advance to higher levels of service will also cause employees to stick around much longer. As you can see, the importance of human resources management for hotels is very great. There are thousands of ways that a human resources manager can make a hotel run more smoothly andmore efficiently. There are many different areas that can benefit from the experience and guidance of a human resources manager. Therefore it is very important to not undermine the manager's importance. Without the human resources manager a hotel is not the same or as pleasing to customers and employees. Strategic In its role as people-manager, the human resources department is a strategic partner with the hospitality organization. As the organization expands or contracts, the HR department is inherently responsible for providing personnel for growth and also for implementing downsizing. Keeping control of the costs associated with employment, including those connected with wages and benefits, is a strategic and important role of the HR department. Indeed, the entire
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organizational structure of the hospitality organization may rely upon the HR department to ensure smooth business function. The hospitality field generally includes businesses such as restaurants and hotels. These establishments serve the public and frequently employ numerous staff members to efficiently accomplish this task. As an administrator of a hospitality organization's most valuable asset -- its human resource -- the HR department is called on to administer employee-related activities that may be critical to the continued success of the organization. The HR department's role is to support the organization by freeing up management to concentrate on the business of doing business.

Chapter 9 Conclusion
Working on this project I realize that to build a hotel is never going to be a easy task. I have just done feasibility of the project but feasibility require this much attention really it require to built a hotel. After completing this project now, I am in a position to say. If a resort is opened at Patna city,Bihar with all the feature which I have suggested than surely that resort will do a good revenue generation business. I am saying this because of the reason. first is foreign and Indian tourist attraction of the place , second it is a one of the growing city of India. So lots of multinational company approaching which is going to be opened in a few year and the last but not the least is less number of competitor on this particular destination. A have collected data from the existing hotel of Patna city and according to the data the hotel which are there are doing nearly 70-75% of business throughout the year. So if there four star hotel will open then surely it will do a good business.

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Bibliographic
1. Book 2. By the teacher 3. By the friend 4. http://en.wikipedia.org/wiki/Patna 5. http://en.wikipedia.org/wiki/Tourism_in_Patna 6. http://www.mapsofindia.com/patna/places-of-interest/ 7. http://www.wikipedia.org/ 8. http://hotel-industry.learnhub.com/ 9. http://www.hotels.com/grenadian-room-types-facilities.html 10. http://www.tourism-of-india.com/ 11. http://bstdc.bih.nic.in/WildLife.htm

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