Data Sheet: Data and System Protection

Symantec Enterprise Vault™ User Classification Engine

Overview
Organizations that rely on their users to make difficult
decisions about what email to save or delete can burden
them with too many processes and affect their productivity.
Traditional approaches rely on user intervention. For
example, they ask the user to use a Web interface, save
an email to a specific folder, or use an application plug-in
to specify metadata.

A seamless, user-driven classification model can help

reduce the number of steps a user must take in order to
classify an email—and ultimately help to control the storage
Figure 1. User Classification Engine single-click classification
and operational costs of email archives.

Symantec Enterprise Vault UCE software applies a

Key benefits
flexible classification process that automatically collects
• Enable user-driven classification of email
metadata about an email message (e.g., sender, recipient,
• Lower storage costs and resources
date, attachments). UCE then determines candidate classifi-
• Avoid archiving junk or irrelevant content
cations from the available predefined categories based on
(e.g., newsletters, bounce messages)
the metadata of the message (e.g., Personal, Business, Junk).
• Enable granular retention schedules
UCE presents the candidate classifications to the user
• Tag items for faster and more efficient search and review
through a policy-controlled pop-up menu. Some information
Symantec Enterprise Vault™ User Classification may have multiple classifications determined by different
Engine (UCE) users within the enterprise and can be classified accordingly.
Symantec Enterprise Vault User Classification Engine
(UCE) software extends the email classification, capture, How it works

and retention capabilities of Symantec Enterprise Vault to Symantec Enterprise Vault UCE software monitors user

every user’s desktop. By providing a comprehensive, policy- email activity, identifies email that needs to be classified,

based email capturing process, it enables all business-criti- and prompts the user to choose from a subset of predefined

cal and regulated email to be classified as each item is classifications only when necessary. Policies are enforced

created or read by the user. This helps enforce user reten- because Symantec Enterprise Vault is able to assign the

tion policies more effectively by taking control of records retention categories automatically based on the classifica-

where they are most vulnerable—under the control of tion selected by the user, and provides the option to create

employees on personal workstations. asset shortcuts to the Symantec Enterprise Vault copy of

Page 1 of 3
Data Sheet: Data and System Protection
Symantec Enterprise Vault User Classification Engine

the email in third-party repository systems such as IBM® In step 1, the administration console at the UCE server
Records Manager or Open Text Livelink. creates enterprise policies by fusing policies specified
within UCE and policies inherited from other enterprise
Symantec Enterprise Vault UCE software’s user-man-
systems. In step 2, the UCE data store pushes the policies
aged classification and filing features include:
to each UCE agent on client machines. Each UCE agent
• Single-step classification (send/read) caches its policies, so it can operate equally well on- or
• Branded and visible categories (sender/recipient) offline. In step 3, when the UCE agent detects new informa-
• Messages automatically filed in accordance with tion (e.g., email), interactive classification is invoked by
classification rules policy. In step 4, the document is branded with the acquired
• Email disposed of according to retention policy classification and filed to the repository, if appropriate.
• Tags in Compliance Accelerator or Discovery Accelerator Separately, at step 5, the acquired metadata is uploaded
leveraged for optimized search to the catalog at the UCE data store, and the transaction
is logged. All uploads are cached and uploaded when
Symantec Enterprise Vault UCE software can be
connectivity permits, allowing for seamless online and
implemented within a pure email archiving or a hybrid
offline operation. Each copy of managed information on
archiving and records management environment. Sample
each managed client is managed throughout.
scenarios include:

• Microsoft® Exchange + Symantec Enterprise Vault Lowering costs of e-discovery and enabling

• Microsoft Exchange + Symantec Enterprise Vault + regulatory compliance

records management system (e.g., IBM Records Manager Classification enables staff responsible for legal and

or Open Text Livelink) regulatory compliance to rapidly identify and access the
highest priority communication they need in order to
User Classification Engine 1 Manage and Inherit Policies retrieve, review, audit, and produce documents. Authorized
2 Policies Pushed to Managed Client users can easily exclude messages, such as privileged
communications, when responding to a subpoena or
5 Metadata Cataloged
Transaction Logged Enterprise Vault
Policy Server preparing for litigation.

Desktop Applications
Symantec Enterprise Vault UCE software gives
User Desktop
(Managed Client)
3 Classify on Send/Read 4 Archive into
Enterprise Vault
Enterprise Vault Archive
ECM Records Manager
organizations the ability to control what is in the archive
and locate the content they need quickly, helping to lower

Figure 2. User Classification Engine architecture the costs associated with e-discovery and optimizing
storage requirements.

Page 2 of 3
Data Sheet: Data and System Protection
Symantec Enterprise Vault User Classification Engine

Symantec Enterprise Vault Symantec Enterprise Vault UCE Agent

Symantec Enterprise Vault is a software-based intelligent Operating system
archiving platform that stores, manages, and discovers Microsoft Windows® 2000 Professional or later
corporate data from email systems, file server environments, Memory
instant messaging platforms, and content management and 256 MB minimum
collaboration systems. Because not all data is created Disk space
equal, Enterprise Vault utilizes intelligent classification 512 MB recommended
and retention technologies to capture, categorize, index, For a complete and updated list of requirements and supported
and store target data. This enables businesses to enforce hardware and software, please visit www.symantec.com.
policies and protect corporate assets while reducing storage
costs and simplifying management. Enterprise Vault also More information
Visit our Web site
provides specialized tools such as Discovery Accelerator
www.symantec.com/enterprisevault
and Compliance Accelerator to mine archived data in
support of legal discovery, content compliance, knowledge To speak with a Product Specialist in the U.S.
management, and information security initiatives. Call toll-free 1 (800) 745 6054

Product requirements To speak with a Product Specialist outside the U.S.

Requirements for hardware and network capacity can vary For specific country offices and contact numbers, please
widely according to the number of users, average number visit our Web site.
of email messages captured per day, size of messages, and
About Symantec
so forth. For the appropriate sizing for your organization,
Symantec is a global leader in infrastructure software,
please consult Symantec.
enabling businesses and consumers to have confidence in a
Symantec Enterprise Vault UCE Server connected world. The company helps customers protect
Operating system their infrastructure, information, and interactions by deliv-
Microsoft Windows Server® 2000/2003 Web, Standard, ering software and services that address risks to security,
Enterprise, and Datacenter availability, compliance, and performance. Headquartered
in Cupertino, Calif., Symantec has operations in 40 coun-
Memory
tries. More information is available at www.symantec.com.
512 MB minimum
Symantec World Headquarters
Disk space
20330 Stevens Creek Boulevard
1 GB recommended
Cupertino, CA 95014 USA
Database +1 (408) 517 8000
1 GB recommended 1 (800) 721 3934
Microsoft SQL Server 2000 SP3 and later www.symantec.com

Copyright © 2006 Symantec Corporation. All rights reserved. Symantec, the Symantec logo, and Enterprise Vault are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and
other countries. Microsoft, Windows, and Windows Server are registered trademarks of Microsoft Corporation in the United States and other countries. Other names may be trademarks of their respective owners.
Printed in the U.S.A. 12/06 11666997

Page 3 of 3