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Business Benefits of Intelligent Infrastructure Management

Adrian Parry Technical Consultant CommScope EMEA aparry@commscope.com

In the future, the road to reliability and d consistency i t i in networking t ki will ill increasingly g y be found through g the integrating connectivity and functions that provide visibility visibility, control, security, and resiliency.
IDC EXECUTIVE BRIEF Intelligent IP-Based Networks Grow in Strategic Importance to Business February 2008

Market Trends Toward Intelligent Networks


IP Convergence
Worldwide VOIP Subscribers grew 80% in 2006 Network Video Surveillance market to g grow 500% from 2005 2010 Building Control devices rapidly adopting IP Network is truly becoming a utility the 4th utility

Consolidation

13-20% annual growth rate in Internet & Hosted Data Centers IDC: world storage market will grow 300% from 2005 2010 Too few DCs with modular & scalable architecture

Productivity

Constant Theme: Do More With Less IT managers asked to support more equipment without more staff Average support of 200 servers per administrator

Management g of Intelligent g Networks


Co gu at o Configuration Management
Need to maintain an up to date record of infrastructure Mission Mi i readiness di view i of f infrastructure i f t t availability il bilit Real time documentation of IT infrastructure (CMDB)

Incident Management

Incident detection, recording, resolution, recovery and closure Timely service restoration after a failure Minimized business impact

Change Management

Standardized change processes and procedures Management and coordination of changes Real time reporting and monitoring

Our ever g greater reliance on the network


Business P f Performance
Productivity Dependencies

People

Application Performance

Processes

Network Performance
Photo: New York Times Magazine article about Amazon com Amazon.com

Information

Is Your Physical y Layer y a Blind Spot?


CONFIGURATION MANAGEMENT INCIDENT MANAGEMENT CHANGE MANAGEMENT

Manual documentation? Automated documentation Unknown port capacity? Networked device discovery Mismatched labeling? Location mapping Outdated location information? Floor plan integration Lack of accurate reports? Real time infrastructure reports

Undetected changes?of changes Real time detection Missing port information? Switch port status status monitoring Physical layer breaches? Intrusion detection Critical connectivity events? Event notification External device alarms? Integration with external devices

Paper work orders? Electronic work orders Unguided moves and changes? Advanced technician guidance Unknown connectivity paths? Intelligent service provisioning Labor intensive deployments? Intelligent server deployment Manual updating of applications? Process integration

An Intelligent gives you Vision, Knowledge and Control VISION Infrastructure Solution KNOWLEDGE CONTROL

What does an Intelligent Infrastructure Solution do?

An intelligent infrastructure solution uses g hardware and software to p provide intelligent


Detection of copper and fibre cords Real time updates of the infrastructure database Discovery of network connectivity from end to end Physical location and tracking for networked devices Alarms for unauthorised and/or unscheduled activities Event notifications to automatically advance process flow Automation of change & incident management processes

OR

Business Benefits of an Intelligent I f t Infrastructure t Management M t Solution S l ti Better security B i Enhanced change & incident management Easier audits & compliance Improved process efficiency Increased uptime and productivity

Configuration Management
with Networked Device Discovery

New device plugged in Link-up SNMP trap received Connectivity trace discovered Device location identified Device properties obtained Device location can now be obtained in HP OpenView, Web Browser, other applications

Configuration Management with Networked Device Discovery

Passive Infrastructure
Device location manually reconciled and maintained Network N t k Management, M t Help H l D Desk kS Support t and dE Emergency Response rely on manual documentation

Intelligent Infrastructure
Device location automatically mapped to physical connectivity Integration with floor plan, web browser, Network Management, and d other th applications li ti enhances h h help l d desk k capabilities biliti and d emergency response

Better security Enhanced change & incident management Easier Audits & Compliance Improved process efficiency Increased uptime and productivity

Configuration Management with Networked Device Discovery


Because an intelligent infrastructure tracks devices, including IP phones, as their connectivity changes, it always has an up to-date view of their exact physical location.

An employee was having a medical emergency late one evening and called 911 (112). The call was bridged to a corporate security officer along with the 911 (112) operator. On the corporate security officers IP phone, p , information related to the caller was immediately displayed, including the callers name and extension. By integrating with an Intelligent Infrastructure, the system was also able to display the exact physical location of the caller, including the building address, floor number, office number even down to the jack number on the wall.

The corporate security officer was able to pull up the building floor plan, determine the quickest way to reach the employee d relay l that th t information i f ti and to incoming emergency response personnel.

Enterprises te p ses must ust be prepared to handle emergencies effectively. However, millions go to work each day without the same level of protection they get at home for emergency response.

Intelligent Incident Management with Technician Guidance


Cord disconnected in error Controller detects event Local visual/audible alerts Event sent to server Unscheduled event logged Alarms issued Recovery instructions issued Instructions sent to controller Visual and audible guidance Circuit reconnected E Event t detected d t t d by b controller t ll Database updated Audit trail completed Incident closed

Intelligent Incident Management with Technician Guidance

Passive Infrastructure
Patching mistakes can go undetected until user reports problem Troubleshooting T bl h ti may require i manual l verification ifi ti of f connections ti Incident closure and documentation involves manual reconciliation

Intelligent Infrastructure
Patching mistakes avoided with technician guidance Patching incidents automatically detected At-a-glance verification of connection status Integration with Help Desk, Service Management applications allows for closed-loop p incident management g
Better security Enhanced change & incident management Easier Audits & Compliance Improved process efficiency Increased uptime and productivity

Intelligent Incident Management with Technician Guidance


By deploying an Intelligent Infrastructure, one college was able to reduce by 30% the time it took to troubleshoot network outages because they could monitor network connectivity in realtime, seeing any changes as they occurred and being informed if any of them were unplanned With electronic work orders, they were able to reduce by 60% the time it took to do moves, adds and changesensuring they were done right the first time, every time They could also get teaching assistants to make the changes, reducing the need to send out expensive IT personnel

Change Management with Intelligent Service Provisioning

Select location
Select outlet or device for new service

Select service
Select service to be provided e.g. LAN, Voice, etc.

Schedule service
Available service port selected, connectivity path determined, electronic work orders issued

Automatic confirmation
Correct service activation detected, service tickets closed

Change Management with Intelligent Service Provisioning

Passive Infrastructure
Changes require review of available connectivity paths Device D i l location ti manually ll reconciled il d and d maintained i t i d

Intelligent Infrastructure
Intelligent service provisioning removes the need to manually select connectivity paths Service provisioning enables integration with Service Management and Workflow applications, without detailed knowledge of connectivity requirements Device discovery enables automatic change confirmation
Better security Enhanced change & incident management Easier Audits & Compliance Improved process efficiency Increased uptime and productivity

Change Management with Intelligent Service Provisioning


By deploying Intelligent Service Provisioning and electronic work orders, a Utility company was able to
Integrate cabling work orders into their workflow application Reduce the planning time required for moves, adds and changes (MACs) by over 60% Eliminate MAC connectivity errors Reduce the number of on-site technicians required by 50%

They were also able to utilise a PDA Client to:


Browse or search for connectivity information by jack jack, port port, rack rack, IP address or MAC address, and schedule service provisioning Trace connections Monitor events Monitor M it job j b status t t Access web-based reports

Change Management with Intelligent Server Deployment

Select server template


Template includes size, power, weight, ports, required services

Select Rack/Cabinet
Selection based on available rack units units, power power, maximum load

Schedule deployment
Connectivity paths determined electronic work orders issued

Deploy p y server
Technicians guided to complete Electronic work orders

Automatic confirmation
Correct service activation detected, service tickets closed

Change Management with Intelligent Server Deployment

Passive Infrastructure
Server deployment requires review of available connectivity paths Server S l location ti manually ll reconciled il d and d maintained i t i d

Intelligent Infrastructure
Intelligent server deployment removes the need to manually select connectivity paths Intelligent server deployment enables integration with Service Management and Workflow applications, without detailed knowledge of connectivity requirements Device discovery enables automatic change confirmation
Better security Enhanced change & incident management Easier Audits & Compliance Improved process efficiency Increased uptime and productivity

Change Management with Intelligent Server Deployment


Dynamic Managed Services Data Center:
100% manual processes with Visio, PPoint & Excel Inaccurate data not only caused deployment times t skyrocket, to k k t but b t they th had h d several l incidents i id t where h existing customers accidentally had their circuits disconnected

Manual Server Provisioning Process:


15 days to complete Inaccurate >50% of the time

For This Customer, Implementing an Intelligent Infrastructure Resulted in:


Transition from manual to automated processes and dd documentation t ti 90% reduction in connectivity errors >65% reduction in server deployment cycle time Real-time updates p to infrastructure database Event notification for any unscheduled activity Accurate identification of ports in use by customers

Intelligent Infrastructure Solution


Reporting Capabilities
Network Asset Management and tracking Network et o s switches tc es Servers, computers, APs, IP phones, network printers, IP cameras, etc. Network connectivity audit Complete end-to-end end to end circuit trace including discovered end devices Capacity management Rack space Switch port and Services availability/capacity Inactive ports in use Connectivity Change tracking Authorized and unauthorized patching activities IT Dept productivity tracking Scheduled MAC work order completion Scheduled work order history

Intelligent Infrastructure Solution Report Example 1


Switch Port Information for Devices in Rooms
Switch port device connectivity including device location information

Intelligent Infrastructure Solution Report Example 2


Switch Capacity Report
Switch Capacity report based on port usage percentage t defined d fi d by b end user

Intelligent Infrastructure Solution Report Example 3


Switch Capacity p y Report p with Inactive Ports In Use
Switch Capacity report that shows switch ports that are patched but have not been in use

Business Case Example


Business Case Scenario - XYZ Corporation Financial Sector, USD $ 1.8 bn annual revenue 111.000 ports in a Data Center Evaluation period is 5 years

Phase 1 implementation
12 of 25 benefits selected Some key features not utilised Payback Period : 37 months ROI : 63%

Phase 2 implementation
2 Additional Features enabled 3 Additional Benefits selected Payback Period : 26 months ROI : 141%

You should look for a business case where y you can:


Select from a list of benefits that may be applicable Review strategic alignment statements See full details on the calculation formulae and values used Check various metrics (e.g. Simple ROI, Payback, NPV, IRR, EVA)

Compare Best Case, Likely Case and Worst Case scenarios