Elise Foran

274 Whisperwood Ave., London, Ontario, N6K 4E1 (519) 471-9179

eliseforan@yahoo.com

Career Objective
• To progress into a dynamic sales career building upon my current sales and leadership
strengths

Summary of Strengths and Achievements

• Outstanding success in sales achieved through possessing a sound knowledge of the product,
being responsive and building client relationships with excellent levels of retention and
loyalty
• Exceptionally well organized with a reputation of taking the initiative, being self-motivated
and a creative problem solver who meets both personal and corporate goals
• Highly experienced in managing relationships with customers and resolving conflicts
• Learns quickly in different environments

Employment History
Customer Service and Sales Representative, State Farm Insurance
London, ON, March 2008-January 2009
• Adapted quickly to a new and fast-paced environment with no training program
• Obtained an agent’s license for general insurance within five weeks.
• Provided advice to customers about product selection and supplied rate quotes
• Responsible for developing sales strategies for insurance policies
• Secured additional lines of business by capitalizing on opportunities to cross sell to existing
and new clients
• Increased sales and customer loyalty by forming strong relationships with customers who
asked specifically for me on the phone or came into the office to deal with me directly

Customer Service Representative, Brewer’s Retail Inc. (The Beer Store)

London, ON, May 2004–March 2008
• Received scores of 100% on every mystery shopper evaluation
• Responsible for handling cash and credit transactions with customers and balancing receipts
• Team leader responsible for supervising the employees and managing the overall operations
of the store when the manager was absent
• Responsible for team leadership, coaching and staff development
• Brought customer complaints to positive resolutions
• Responsible for opening and closing the store
 Major Insurance Company Groundskeeper, Clintar Landscape Management
London, ON, Summer 2006
• Responsible for the day to day maintenance of the site
• Developed and maintained positive rapport with the company’s contacts at a major insurance
company
• Quickly learned new skills such as operating power tools and mowers, grounds maintenance

Cashier & Pharmacist Assistant, Shopper’s Drug Mart

London, ON, September 2002–August 2004
• Took prescription orders, counted pills and packaged prescriptions
• Demonstrated high level customer service skills; frequently received positive feedback
• Developed skills on how to merchandise and move products quickly
• Gained an understanding of the complexities of a large business

Customer Service Representative, Domino’s Pizza

London, ON, September 2001 to August 2002
• Provided customer service, handled cash and made pizzas

Education & Accreditation

• Financial Services Commission of Ontario.
Agents Licence of General Insurance, May 28, 2008
• The University of Western Ontario, London
Bachelors of Arts Specialization in Sociology with a minor in Psychology ( June 2007)
(received an entrance scholarship)
• Completed electives in Computer Science, Math, Business and Advertising

Other Activities, Interests and Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Statistical Package for the
Social Sciences:
• French Language: French Immersion course, University of Lausanne, Switzerland 2007,
secondary school French courses, graduated from French Immersion Public School
• Volunteer activities: Madame Vanier Children’s Services- developed and supervised
children’s athletic program, Big Sisters of London Big Sister, Multiple Sclerosis Society
fundraising
• Travel: Australia, Thailand and New Zealand, January-August 2009, Switzerland, Germany,
Prague, Holland, France 2007
• Sports: Soccer player since 1990, university intramural sports
• Other interests include daily physical fitness routine, arts and crafts, reading