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Jane Doe
Profile
23 Nowhere Road Fonthill, ON L0S 1S0 (905) 555-5555 (home), (905) 666-6666 (cell) nobody@nobody.com
Computer Technician with proven skills in computer and networking hardware installation combined with interpersonal and communication experience valued in help-desk and in-house support positions.
Education
Computer Engineering Technician Diploma Niagara College Canada Relevant Courses: Computer Concepts Electronic Principles Productivity Tools Active Server Pages Distance Education Course Niagara College Canada PC Systems Support Internet Computing Computer User Support 2010 Welland, ON 2012 Welland, ON
Computer Skills
Hardware: Installation and specification of computer systems for commercial and industrial applications Computer configuration, maintenance and troubleshooting DOS/NT batch commands and assembly language for computer system Consistent use of debugging tools and ability to work within the architecture of the 80x86 family of central processing units (CPUs) Practical circuit application and troubleshooting using standard electrical instrumentation to measure basic circuit quantities Software: Database management using MS Access for advanced queries, forms and reports as well as creating user interfaces HTML for basic web page creation and updating for projects and plans Very familiar with Internet technologies including TCP/IP, HTML and CGI
Experience
Sales Associate, Electronics Department (Part-time) 2009 Present Wal-Mart Welland, ON Provide excellent customer service, explaining and recommending appropriate electronic product solutions Received Employee of the Week award on three occasions SWAT Team Member (Students Who Advance Technology) Niagara College Canada 2010 2011 Welland, ON
Team Member of the Computer Support Centre Help Desk Listened to user problems using analytical skills to troubleshoot and resolve issues with software including PeopleSoft and Microsoft Office As a next level of service, visited users to troubleshoot in person Users in this educational environment included faculty and administrative staff
Awards
Honour Roll Student, final semester, Niagara College Canada Technology Faculty Award, Niagara College Canada Math, Engineering and Science Achievement Scholarship, Fonthill Secondary School
Interests