Sei sulla pagina 1di 18

Miscellaneous Sales and Service Mask

Miscellaneous Sales and Service Mask smart.proven.bankable. Training curriculum for: Native Sabre Users October, 2006
Miscellaneous Sales and Service Mask smart.proven.bankable. Training curriculum for: Native Sabre Users October, 2006

smart.proven.bankable.

Training curriculum for:

Native Sabre Users

This documentation is the confidential and proprietary intellectual property of Sabre Airline Solutions. Any unauthorized use, reproduction, preparation of derivative works, performance or display of this document or software represented by this document, without the express written permission of Sabre Airline Solutions is strictly prohibited.

Sabre Airline Solutions, the Sabre Airline Solutions logo and products shown in italic are trademarks and/or service marks of an affiliate of Sabre Holdings Corporation. All other trademarks, service marks and trade names are the property of their respective owners.

Table of Contents

1.1

Introduction

1

1.2

Miscellaneous Sales and Service Mask Overview

2

MISC Mask Availability

3

1.3

Main Menu

3

Error Message line

4

Bypass Main Menu

5

MSR Main Menu with Name Select

6

1.4 Sales Items Mask

7

1.5 Services Mask

8

1.6 Flight Segment Mask

9

1.7 Unpaid Taxes, Fees and Charges

10

1.8 Total Cost Summary Mask

11

1.9 Form of Payment Mask

12

Multiple Forms of Payment

12

Payment by Credit Card

13

Exchange Ticket Form of Payment

13

Government Transportation Request Form of Payment

13

Approval Code Mask

14

1.10

Quick Reference of Entries

15

1.1

Introduction

Objectives

By the end of the module, participants will be able to:

Make the correct entry to access the Miscellaneous Sales and Service Mask.

Make the correct entry to access the Miscellaneous Sales Receipt (MSR) Main Menu, bypassing the Main Menu.

Correctly edit the Sales Items Mask.

Correctly edit the Services Mask.

Correctly edit the Unpaid Taxes/Fees and Charges Mask.

Correctly edit the Flight Segment Mask.

Correctly edit the Total Cost Summary Mask.

Correctly edit the Form of Payment Mask.

Correctly edit the Credit Approval Code Mask.

Correctly print a document using the above masks

EPR

Duty code: 4, 5 or 7

Keyword: No specific keywords required A ticket printer must be designated.

UAT

Keyword: CRTSST

Reference

For additional information, refer to FOCUS

1.2

Miscellaneous Sales and Service Mask Overview

The Miscellaneous Sales and Service Mask provides an automated method for the Sabre® computer reservation system host carriers to collect funds for the sale of miscellaneous items and services offered by the airlines.

Each Miscellaneous Sales and Service transaction is performed through a series of masks that the agent must complete.

Upon completion of the transaction, a Sabre generated document is issued and the transaction is written to an offline tape (non-transport document file).

The mask may be used with or without a completed Passenger Name Record (PNR) present in the work area.

If a completed PNR is present, the Sabre system will transfer any necessary data from the PNR to the mask. In the absence of a PNR, the user will fill in all pertinent information.

Once the masks have been completed, the Sabre system will perform a series of edits. Use of the Miscellaneous Sales and Service Mask will:

Provide for an easy-to-use method to collect funds for the sale of miscellaneous items, services, taxes, fees and other charges.

Generate a Sabre-issued MSR (miscellaneous sales receipt).

Automatically record all necessary data in the PNR.

Update the Sabre® Automated Ticket Agent Checkout Function, if applicable.

If a credit card is used as the form of payment and the carrier uses accelerated credit card billing, the transaction will be accelerated.

There are nine masks in the Automated Miscellaneous Transaction package:

• Main Menu

MSR Main Menu

Sales Items

Services

Flight Segment

Unpaid Taxes, Fees and Charges

Total Cost Summary

Form of Payment

Credit Approval Code

MISC Mask Availability

The Miscellaneous Sales and Service Mask is available to carriers utilizing Automated Ticket and Boarding Pass1 (ATB1), Automated Ticket and Boarding Pass2 (ATB2) or teleticket (TAT) ticket stock. The Sabre system will generate an auditors coupon and a purchasers receipt.

A pricing table allows the carrier to add, delete, or modify the cost of sales and services. The cost

of the items will be input in the currency of the host and at time of sales will default to the

currency of the AAA.

The Sabre system will allow for multiple decimal positions both in the pricing table display and for currency conversion purposes.

The user puts in the total dollar amount in the mask. If the currency is converted to something other than the AAA currency the system rounds that figure to the nearest 1.00 in order to ensure there are no odd cents.

1.3 Main Menu

The purpose of this entry is to access the main menu. A ticket printer must be assigned first in order to utilize this function.

MISC

<Enter>

The Sabre response will be similar to the one shown below:

MI - MAIN MENU. NBR

RESET, CLEAR AND IGNORE TO EXIT.

<

>

PCHRS LAST NAME <

> FIRST <

>

1.

PREPAID TICKET ADVICE

2.

MISCELLANEOUS SALES RECEIPT

3.

EXCESS BAGGAGE TICKET

RETRIEVE PNR IF APPLICABLE - 0048

Once the main menu is displayed, it shows the three available options :

Prepaid Ticket Advice

• Miscellaneous Sales Receipt

Excess Baggage Ticket

1. Enter the selection number (1, 2, or 3)

2. Enter the Last Name of the passenger and the first initial ( if no PNR is present in the

user’s work area.)

If a PNR is present in the work area containing only one name, the Sabre system will fill in the name fields.

If a PNR with multiple names is present in the work area, either fill in the appropriate name manually or enter the name number in the last name field.

The following are additional displays that may be encountered by the agent:

Alert Message area 1

Alert Message area 2

Alert Message area 3

Alert Message area 4

Alert Message area 5

Up to five lines of messages may be displayed in this area. Alert Messages contain special instructions for the agents.

Error Message line

Error message, if necessary, will appear on this last line.

Note:

The <Tab> key is used to move from one field to another.

After making the necessary entries, depress the <Enter> key to move to the next mask.

Bypass Main Menu

The purpose of this entry is to bypass the Main Menu and directly access the Miscellaneous Sales Receipt (MSR) Main Menu.

MISC2 <Enter>

Item

Description

MISC

Primary action code

2

Item number (for Miscellaneous Sales Receipt)

The Sabre response is similar to the example :

MI - MSR MAIN MENU.

NBR OR X TO DISPLAY SELECTIONS 1 - 4

< >

RESET, CLEAR AND IGNORE TO EXIT.

1. SALES ITEMS - KENNELS, BOXES, BAGS, CASES, TOURIST CARDS

2. SERVICES

3. UNPAID TAXES

4. CHANGE FEE

- UM, DRY ICE, OXYGEN, ASC, LTA, ETC.

< >X TO DISPLAY MISC MAIN MENU

Note:

MISC MSR main menu will display partition specific descriptive elements for each option when defined by the carrier.

Note:

The Change Fee field would be option 4 when the Automated Change Fee is activated in the partition.

Four options are available for this portion of the mask if Automated Change Fee is activated in the partition, otherwise only the first three options will display.

MISC MSR main menu will display partition specific descriptive elements when they are defined by the carrier.

For Canadian carrier the descriptive field for Change Fee will also include the Province Code, GST Exempt option, and PST Exempt option.

3. Enter selection

4. Depress the <Enter> key

MSR Main Menu with Name Select

The purpose for this entry is to access the MSR Main Menu using a name number and bypassing the Main Menu.

MISC2#N1.1

<Enter>

Item

Description

MISC

Primary action code

2

Item number

#

Separator

N

Secondary action code for Name

1.1

Name number

In order to use this entry, a PNR with multiple names must be active in the work area.

1.4

Sales Items Mask

The purpose of these entries is to display the sales item mask.

MISC2 <Enter>

Item

Description

Enter 2 for MSR

<Enter>

Enter 1 for Sales Items

<Enter>

The Sabre response is similar to the example below:

MISC - SALES ITEMS

RESET, CLEAR AND IGNORE TO EXIT

PLACE NUMBER OF ITEMS SOLD IN BOX PROVIDED.

[TEST/PNR

]

[PET KENNEL-CABI]<

> [PET KENNEL-SMAL]<

>

TOURIST CARDS

 

[PET KENNEL-MEDI]<

> [PET KENNEL-LARG]<

>

[GUA]<

>[DOM]< >

[PET KENNEL-XTR ]<

> [BICYCLE BAG

]<

>

[COS]<

>[PAN]< >

[BICYCLE BOX

]<

> [GUN CASE-PISTOL]<

>

[CU ]<

>[SV

]<

>

[GUN CASE-RIFLE ]<

> [SVC BOX COMPLIM]<

>

[ABC]<

>[DEF]< >

[ANOTHER ITEM

]<

> [ANOTHER ITEM

]<

>

[GHI]<

>[JKL]< >

[ANOTHER ITEM

]<

> [ANOTHER ITEM

]<

>

[MNO]<

>[PQR]< >

TAXABLE

OTHER <

>

COST <

>

DESCRIPTION <

 

>

A maximum of 14 sales items can be displayed. If more items are defined they will not display.

The descriptive fields come directly from the PRAS codes defined for the partition.

A maximum of 12 Tourist Card items can be displayed. If more items are defined they will not

display.

1. Place number of items in space provided.

If no option is provided, the TAXABLE OTHER provides fields to enter cost and description for

any sale item not listed.

Note:

Up to four items can be selected per transaction.

When this mask is completed and the <Enter> key is depressed, the Total Cost Summary Mask will be displayed.

1.5

Services Mask

The purpose of these entries is to access the services mask.

MISC2 <Enter>

Item

Description

Enter 2 for MSR

<Enter>

Enter 2 for Service Items

<Enter>

The Sabre response will be similar to the one shown below:

MISC - SERVICES

RESET, CLEAR AND IGNORE TO EXIT

[TEST/PNR

]

NBR OF

NBR OF

>[ADMIN

< SERVICE CHARGE

]

<

>[ADMIN

SERVICE CHARGE-CAD ]

>[CHARGE

< FOR REISSUE OAL

]

<

>[LOST

TICKET APPLICATIONS ]

>[TRANSIT

< WITHOUT VISA

]

<

>[CHANGE

CANCELLATION PENAL]

>[PTA <

SERVICE CHARGE

]

<

>[UNACCOMPANIED

MINOR

]

>[OXYGEN <

IN FLIGHT

]

<

>[DRY

ICE CHECKED

]

>[GATE

< DISPATCH DELIVERY

]

<

>[INBOND

PROCESSING FEE

]

>[HAIR

< SALON

]

<

>[SOMETHING

ELSE IN RANGE

]

< OTHER FEE <

> <

>

>

DESCRIPTION <

AMOUNT PER PERSON FOR CHANGE/CANCEL PENALTY

>

PSGR TICKET NBR/S/ -

<

> <

>

IF REQUIRED

<

> <

>

<

> <

>

1. Enter the number of services sold in the NBR OF < > field before the type of service

A maximum of 14 Service Items can be displayed. Only the carrier defined descriptions appear in the mask. The Sabre system will automatically calculate the total amount and display the totals in the Total Cost Summary mask.

If there are Other fees collected for the passengers travel, the mask offers a section to enter the description and amount per person traveling.

If the Other Fees item is selected, a description is required.

Passenger’s ticket number(s) are required on all services with the exception of Oxygen and Dry Ice.

The passenger ticket number must contain thirteen numeric characters.

Note:

If the carrier utilizes the lost and stolen ticket database, the passenger ticket number will be sent to the database for verification.

1.6

Flight Segment Mask

The Flight Segment Mask will be displayed when any of the following selections are made from the Services Mask:

Unaccompanied Minor

Lost Ticket Application

• Oxygen

Administrative Service Charge

The Sabre response will be similar to the one shown below:

MISC - COMPLETE FLIGHT SEGMENT DATA. DEPRESS ENTER TO CONTINUE - RESET, CLEAR AND IGNORE TO EXIT.

WILLIAMS/NORMAN

ENTER FLT/CLASS/DAYMONTH/BOARDING CITY CODE

>/< >/< >/< > <

>/< >

>/< >/< >/< > <

>/< >/< >/< > <

>/< <

>/<

< > DISPLAY SERVICES MASK

1. Enter the flight number associated with the sales/service item. This field is not edited

for validity of flight number. This may be left or right justified.

2. An X may be placed in the box preceding Display Services Mask to return to the

Service Mask.

3. Once all edits are complete, depress the <Enter> key to continue to the next mask.

1.7

Unpaid Taxes, Fees and Charges

The purpose of these entries is to access the unpaid taxes mask.

The Sabre response will be similar to the one shown below:

MISC - UNPAID TAXES, FEES, AND CHARGES PART 1- US TAX PSGR TICKET NBR/S/ -
MISC - UNPAID TAXES, FEES, AND CHARGES
PART 1- US TAX
PSGR TICKET NBR/S/ -
<
>
<
>
REQUIRED
<
>
<
>
<
>
<
>
NBR OF
< YC - CUSTOMS USER FEE
>
< > Q- US SECURITY SURCHARGE
< XY - U.S. IMMIGRATION FEE
>
< > XA- US APHIS FEE
< > US - US-INTL ARRIVAL AND/OR DEPARTURE TAX
< > US - US MAINLAND TO/FROM HAWAII DEPARTURE TAX
< XF - PSGR FACILITY CHARGE
PFC AIRPORT CODE/S/ <
>
>
<
>
<
>
<
>
< > ZP - US DOMESTIC FLIGHT SEGMENT TAX
DOMESTIC FLIGHT SEGMENT ROUTING AIRPORT CODES
<
><
><
><
><
><
><
><
><
><
>
AMOUNT
< > US DOMESTIC /PERCENTAGE/ TRANSPORTATION TAX AMOUNT
< > PRINT TAX VERIFICATION COUPON

1. Place an X in the appropriate field to select taxes for the passenger’s itinerary.

Note:

The passenger ticket number is required in this mask.

Part two of the Unpaid Taxes, Fees, and Charges is for NON-US taxes and is similar to the example below:

MISC - UNPAID TAXES, FEES, AND CHARGES PSGR TICKET NBR/S/ - <

>

<

PART 2- NON-US TAX >

REQUIRED

<

>

<

>

<

>

<

>

TOTAL AMOUNT

< > CA - CANADA TRANSPORTATION TAX

< > XG - CANADA GOODS AND SERVICES TAX /GST/

< > XQ - QUEBEC GOODS AND SERVICES TAX /QST/

< > RC - CANADA HARMONIZED SALES TAX /HST/

< > < >- TRANSPORTATION TAX

< >- COUNTRY TAX

< >- COUNTRY TAX

< >

< >

>

>

<

<

<

<

>- OTHER TAX

>- OTHER TAX

< > US TAXES MASK

< > PRINT TAX VERIFICATION COUPON

1.8

Total Cost Summary Mask

The Total Cost Summary Mask is displayed after the Sales Items, Services and/or Unpaid Taxes mask(s) are completed and the <Enter> key is depressed.

The Total Cost Summary mask lists all the descriptions and prices of items selected during the Miscellaneous Mask transaction.

The local currency code will be retrieved from the AAA and displayed on the mask.

The Sabre response will be similar to the one shown below:

MISC - TOTAL COST SUMMARY. DEPRESS ENTER TO CONTINUE - RESET, CLEAR AND IGNORE TO EXIT.

WILLIAMS/NORMAN

< > EQUIV AMT

CURR CODE <USD>

QTY

ITEM/SVC

COST

TAX

TOTAL

01

PET KENNEL-SMALL

25.00

<

0.00>

25.00

 

<

>

<

>

<

>

TTL COST RETURN TO FIRST MASK < >

25.00

0.00

25.00

If a currency other than the AAA currency is desired, enter an X in Equivalent amount field.

All prices will be retrieved from the MSR pricing table in the base currency of the carrier and converted to the local currency.

The amount that appears in the Total Cost Summary mask will be in the currency which is entered in the CURR CODE box when a X is placed in the EQUIV AMT box.

The Sabre system will automatically calculate the total cost.

If the Unpaid Taxes, Fees, and Charges mask has more than four items, all of the selected taxes will be added together and shown on the Total Cost Summary mask as

XT-COMBINED TAX/FEES RETURN TO FIRST MASK < >

If the Return to First Mask option is present, the field must contain an X or *.

1.9

Form of Payment Mask

The purpose of this mask is to input the form of payment used for the services or items.

The Sabre response will be similar to the one shown below:

MISC-FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX DEPRESS ENTER TO ISSUE DOC-RESET, CLEAR, AND IGNORE TO EXIT.

TTL COST

25.00 USD

CASH

CHECK

AMT < 25.00

>

 

AMT <

> < >X IF CC1 APPROVAL PREVIOUSLY OBTAINED

CC1

AMT <

>

CC EXP <

>

AX EXTENDED PAY < >

CC

NBR

<

>

CC2

AMT <

>

CC EXP <

>

AX EXTENDED PAY < >

 

CC

NBR

<

>

EXCH

AMT <

> EXCH DOC NBR <

>

>CPN<

>

ORIG FOP

<

> DATE/PLACE <

 

>

INV

AMT <

> DOCUMENT NBR <

 

GTR

AMT <

> DOCUMENT NBR <

>

PTA

AMT <

>

The total cost is calculated using the stored fare and any service charge input by the agent. This total is then added to the mask by the Sabre system.

1. Enter the payment amount in the applicable Form of Payment category

At least one form of payment type must be entered. The form of payment amount fields must contain numerics and the maximum length is eight characters.

The amount entered must be equal to the amount of the total.

Payment by check, cash and credit cards is permitted. Enter the amount of each payment in the appropriate field.

Multiple Forms of Payment

The Sabre system will allow use of two forms of payment in one entry.

If payment requires two forms of payment amount fields, the total must be equal to the amount.

If a check is used in combination with any other form of payment the DCIES/Telecheck authorization system will not be accessed automatically for check approval. The check approval must be obtained first.

If a credit card is used with a check the Sabre system will obtain approval for the credit card and input in the mask, and the previously obtained check approval will need to be manually written on the MSR MISC document.

Carriers using Accelerated Credit Card Billing (ACCB) must manually send multiple form of payment credit card transactions to the bank. ACCB does not work when another form of payment is used in combination with a credit card or when two credit cards are used in one transaction.

Carriers using ticket stock with a limited form of payment area will not be able to make multiple form of payment entries when using the masks.

Payment by Credit Card

The credit card number field has a maximum length of 50 characters and must contain the complete credit card number.

If extended payment for the American Express Card is requested, tab to the AX Extended Pay field and place an X in the field. The extended payment period is determined by the agreement that the host has established with the credit card company.

2. Enter the amount to be billed to the credit card and the expiration date. The expiration

date is the month and year in numerics with a maximum of four characters. Example:

<1199> would be entered for an expiration date of November, 1999.

If a credit card approval was obtained prior to accessing the Mask, select the CC1 Approval Previously Obtained field by placing an X or * in the field.

If credit card approval has not been obtained prior to accessing the Mask, the Approval Code Mask will be displayed.

Exchange Ticket Form of Payment

If the form of payment is an exchanged ticket the following are required fields:

the amount

the exchange document number

• the coupons being exchanged

the original form of payment

the date/place of original issue

Government Transportation Request Form of Payment

If the form of payment is a Government Transportation Request (GTR), both the amount field and the GTR document number field must be completed.

The PTA AMT field is part of the generic Form of Payment Mask used for other procedures not currently available to Multihost users. This field is not used in the Prepaid Ticket Mask.

Approval Code Mask

The purpose of this mask is to obtain and show the necessary approval code for either a credit card or check form of payment.

If credit card approval is needed the Approval Code Mask will be displayed automatically after completing the Form of Payment Mask for a credit card form of payment and depressing the <Enter> key.

The Sabre response will be similar to the one shown below:

MI - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE.

DEPRESS ENTER TO ISSUE DOC.

APPROVAL CODE <

TO EXIT - RESET AND CLEAR.

>

CC

AMT

<

>

CC NBR

<

>

CC EXP

<

>

CK

AMT

MICR NBR

<

>

ID - DRIVERS LICENSE DL

<

>

<

>

ID - ARMED FORCES

MI

<

>

 

>

IF APPLICABLE - SECONDARY ID < ID

< RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < >

 

>

When the form of payment is credit card, the Sabre system will automatically access the credit authorization package.

When form of payment is check and Sabre authorization through DCIES is desired, the MICR NBR and ID fields are required.

The MICR NBR field will accommodate a maximum of 25 characters. The MICR number is found on the bottom of a check.

The ID fields may have the following maximum characters:

ID Form

Character Length

Drivers License State Code

02

Drivers License Number

23

Military ID

09

Secondary ID (2 fields)

25 each

Note:

Previous masks cannot be reviewed for accuracy at this point. Each mask must be reviewed prior to moving to the next mask. If an error is suspected on a previous mask, it is necessary to exit the mask, ignore the mask and PNR and begin the process again.

1.10

Quick Reference of Entries

Entry

Description

MISC

Main Menu

MISC2

Miscellaneous Sales Receipt Menu

MISC2#N1.2

Miscellaneous Sales Receipt Menu with Name Select