ADVANCING EFFECTIVE COMMUNICATION, CULTURAL COMPETENCE, AND PATIENTFAMILY CENTERED CARE

Yesica Camacho SPI 350 SP 14

Accredits & certifies over 20,000 organizations. Recognized as a symbol of quality. Improves healthcare through evaluating & inspiring Provides safe, high-quality, best-value healthcare Supports and ensures patients safety through standards & elements of performance (EPs).

Environment of Care (EC)

Addresses the physical safety of the environment Supports patient privacy, dignity, and foster ease of interaction Demands an environment compliant with Americans with Disabilities Act

Emergency Management (EM)

Provides guidance on how to plan for and respond to emergencies. Implies the consideration of diverse needs of patient
Ex.

Visual aids for the deaf or LEP

Human Resources (HR)

Diverse workforce through recruitment of diverse staff. Orientation on cultural diversity, education/training according to the needs of the patients Staff must identify patient communication needs.

Hospitals must define staff qualifications & responsibilities. Untrained individuals should not be used as interpreters/translators.

Leadership (LD)

Provides quality care, treatment, services Supports organization culture, systems and policy development, resources, competent staff Allows for effective patient-provider communication, cultural competence, patient-family centered care

Medical providers + patients and family= high quality and safe health care, decreased cost, and increased provider-patient satisfaction.

Provision of Care, Treatment, and Services (PC)

Care to be delivered according to patients needs. Patients must be active and informed decision makers Partnership between provider and patient must be established Must identify patients learning needs

Emphasizes importance of effective comm. Promotes two-way comm. RC

Rights and Responsibilities of the Individual (RI)

Care must be provided respectfully

Values Beliefs Preferences

Patient engagement is needed to promote understanding

Patients have the right to a support person. Def. of family: individuals who may not be legally related to patient, including patients support person.

Transplant Safety (TS)

Considerations for donating and procuring organs Cultural beliefs and rituals on death and treatment of physical body must be considered. Staff should be trained on cultural/religious beliefs.

Laws and Regulations

Title VI of the Civil Rights Act of 1964 Section 504 of the Rehabilitation Act of 1973 The Americans with Disabilities Act (ADA) Title XVIII of the Social Security Act Hill-Burton Act Age Discrimination Act of 1975 Section 542 of the Public Health Service Act

Test Your Knowledge!

A medical clinic offers a safe, respectful, and friendly environment. However, all medical forms, posters, visit summaries, instructions, etc. are only available in English. The environment of care supports patient privacy, dignity, and foster ease of interaction.

A middle age adult arrives alone at the ER of a local clinic with severe pain in the abdomen and fever. From his appearance, its obvious he had been drinking heavily. His skin has a yellowish color, legs and abdomen are swollen, and shows signs of fatigue. However, he is not admitted and instead is asked by the security guard to return at later time. The patient cannot be accompanied by anyone else other than one biological relative.