Jamaal Harris!

! ISGT (In-Store Guest Trainer) at Apple" Greater New York City AreaComputer Hardware"
Current" " ." Apple" Previous" " ." Apple Inc., Easter Seals New Jersey, Hybridge Learning Group" Education" " ." Rider University"

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Summary"
Highly motivated team player, strategic planner & creative problem solver with world-class training ability. Strong customer focus, patience, communication skills and background in social psychology. iOS device certied. Apple Certied Macintosh Technician. Southern New Jersey Market inaugural GYOG class graduate. Cycle III In-Store Guest Trainer.# # Formerly a behavioral support professional and therapist with excellent decorum and a history of rapid advancement in the eld of Direct Support and Special Education.# # Educated via a private university setting in Psychology with 5 years of eld experience successfully assisting clientele of all ages in diverse settings with diverse diagnoses; demonstrating patience, intelligence, professionalism, problem solving and effectiveness. # # Skills Summary# Training Customer Experience Troubleshooting Multitasking Problem Solving Behavior Management Psychology Electronics Repair Intervention Behavior Modication Strategic Planning Group Project Management Consulting Research# # Specialties: Customer Experience, Consumer Electronics Repair, Consumer Electronics Troubleshooting, Behavior Modication, Organizational Leadership, Autism Spectrum Disorders, Special Education Direct Support, Behavior Management, Coaching, Education (Teaching), Data Collection & Analysis."

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Experience"

$ " ISGT (In-Store Guest Trainer)"

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Apple" August 2013 Present (6 months) Freehold, NJ" Fostering sustainable learning environments by helping to plan, organize and deliver world-class training experiences to store teams. Instrumental in creating internal Promoters by engaging and inspiring fellow team members to improve their knowledge and skills through training."

$ " Genius"

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Apple Inc." March 2012 Present (2 years) Freehold, NJ" Got a technical question? Step up to the Genius Bar.# When you have questions or need hands-on technical support for your Mac, iPad, iPod, Apple TV, or iPhone, you can get friendly, expert advice at the Genius Bar in any Apple Retail Store.# # The Genius Bar is home to our resident Geniuses. Trained by Apple, they have extensive knowledge of Apple products and can answer all your technical questions. In fact, Geniuses can take care of everything from troubleshooting problems to actual repairs. Want to speak to a Genius? Make an appointment ahead of time to guarantee your space."

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$ " Family Room Specialist"

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Apple Inc." September 2011 March 2012 (7 months) Freehold, NJ# Troubleshooting and repair of iOS devices (iPhones, iPads, iPods) at the Genius Bar. Facilitation of Apple's One to One individualized training sessions and personal setups. Functioned as On Point Person in Apple Retail Family Room."

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$ Direct Support Professional"

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Easter Seals New Jersey" May 2009 March 2012 (2 years 11 months)East Brunswick, NJ" Provide weekend home visitation involving life-skills coaching, career coaching, daily living skills development and community integration support."

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ABA Behavior Therapist# Hybridge Learning Group!

August 2011 February 2012 (7 months)" Provide home-based ABA (Applied Behavior Analysis) instruction to students of varying ages diagnosed with Autism Spectrum Disorders."

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One-To-One Aide & Classroom Facilitator"

Gareld Park Academy" December 2006 February 2011 (4 years 3 months)Greater Philadelphia Area" 1. One-to-One aide in classroom setting of teen with Reactive Attachment Disorder (Spring 2007) 2. One-to-One aide in classroom setting of low-functioning teen with an Autism Spectrum Disorder (Summer 2007 Summer 2010) 3. Certied in Teaching Family Behavior Model (Fall 2009) 4. One-to-One aide in classroom setting of adolescent with Attachment Disorder (Fall 2010 Winter 2011) 5. Special Education Student Transportation (Summer 2010) 6. Home-Bound Instruction for young adult with Asperger's Disorder (Summer 2010 Winter 2011) 7. Substitute Teacher in Special Education Classrooms (Fall 2008 Winter 2011) 8. Co-Designed LEGO Therapy program for students with Autism Spectrum Disorders 9. Design, coordinate & instruct Information Technology (computer skills development) program in a DDD transition program for adults with disabilities.