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Pro-Link iQHardware and Software User Manual

Pro-Link iQ ™ Hardware and Software User Manual

Pro-Link iQ™

IDSC Holdings LLC retains all ownership rights to the Pro-Link iQ™ and its documentation. The Pro-Link iQ™ source code is a confidential trade secret of IDSC Holdings LLC. You may not decipher or decompile Pro-Link iQ™ software, develop source code for the Pro-Link iQ™, or knowingly allow others to do so. The Pro-Link iQ™ and its documentation may not be sublicensed or transferred without the prior written consent of IDSC Holdings LLC.

This manual, as well as the software it describes, is furnished under license and may only be used or copied in accordance with the terms of such license. The content of this manual is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by IDSC Holdings LLC. IDSC Holdings LLC assumes no responsibility or liability for any errors or inaccuracies that may appear in this book.

Except as permitted by such license, no part of this publication may be reproduced, or transmitted, in any form or by any means, electronic, mechanical, or otherwise, without the prior written permission of IDSC Holdings LLC.

NEXIQand NEXIQ Technologiesare trademarks of IDSC Holdings LLC.

© 2008 IDSC Holdings LLC. All rights reserved. All other marks are trademarks or registered trademarks of the respective holders. Pictures for illustration purposes only. Specifications are subject to change without notice.

www.nexiq.com

The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device contains FCC-ID-POOWML-C30XX.

operation. This device contains FCC-ID-POOWML-C30XX. Approved in accordance to R&TTE directive transmitter

Approved in accordance to R&TTE directive transmitter module marked by “CE product label”, manufactured by MITSUMI Incorporated to OEM product.

Part No.988001

Revised 02/01/2008

Chapter 1: Using this Manual 1 Manual Overview 2 Conventions 3 Special Messages 3 Specialized

Chapter 1:

Using this Manual

1

Manual Overview

2

Conventions

3

Special Messages

3

Specialized Text

4

Chapter 2:

Overview of the Pro-Link iQ

5

Device Configuration

6

Front View

6

Top View

6

Back View

7

Bottom View

8

Side View

9

Software Components

10

Applications

10

Calibration

11

Data List

12

Datapoints

13

Events

14

Faults

15

Graphing Data

16

Parameter Category

17

Parameter

17

Pop-up Keypad

18

Quick Lists

20

Trip Lists

21

Product Specifications

22

Chapter 3: Connecting the Components Introduction to Cabling 23 24 Typical Connection 24 Optional Connections

Chapter 3:

Connecting the Components

Introduction to Cabling

23

24

Typical Connection

24

Optional Connections

25

Powering Up the iQ

Chapter 4:

Navigating the Pro-Link iQ

26

27

Launching the Pro-Link iQ

28

Using Navigation Options

29

Making Selections

29

Tabs

29

Buttons

31

The On-Screen Menu Button

34

The

Main Screen

35

Chapter 5:

Using the Pro-Link iQ

37

Performing a Vehicle Scan

38

Scanning for Faults

42

Introduction to Tab Functions

44

The Faults Tab

44

The Events Tab

46

The Parameters Tab

47

The Calibrations Tab

48

The Tests Tab

49

Viewing Vehicle Specifications 51 Monitoring Battery Power 52 Chapter 6: Using the Pro-Link iQ Website

Viewing Vehicle Specifications

51

Monitoring Battery Power

52

Chapter 6:

Using the Pro-Link iQ Website

55

Accessing the Website

56

Creating a User Account

57

Registering a Device

59

Adding New Software

60

Activating New Software

61

Logging In

62

Maintaining Your User Account

63

Registering Additional Devices

64

Downloading Software

65

Frequently Asked Questions (FAQs)

66

Returning to the Pro-Link iQ Main Page

67

Using the Search Function

68

Logging Out

68

Chapter 7:

Pro-Link iQ Administration

Using the Pro-Link iQ Administration Menu

69

70

Installing Software

71

Uninstalling Software

72

Activating/Registering Software

73

Configuring the Pro-Link iQ

75

Viewing System Details

77

Printing Reports

77

Connecting to a Remote PC

78

Scanning a Vehicle

78

Using the Desktop Companion 79 How to Install Desktop Companion 79 Owner Information 80 Save

Using the Desktop Companion

79

How to Install Desktop Companion

79

Owner Information

80

Save Installed Application List to Computer

81

Print Installed Application List

81

Transfer and View Pro-Link iQ Reports

81

Updating the System Bundle

83

Add Application To Pro-Link iQ

84

Activating an Application for Unlimited Usage

85

Removing an Application from Pro-Link iQ

86

Chapter 8:

Pro-Link iQ Utilities

87

Using Record Mode

88

Playback Mode

89

Printing Reports

91

Changing Print Parameters

Appendix A:

Warranty & Service

92

95

Exclusive

Warranty

96

Exclusive

Remedy

96

Return Materials Authorization (RMA)

97

Return of Goods Policy

99

Return Goods Authorization (RGA) Procedure

99

Using this Manual

u

u

Manual Overview, page 2

Conventions, page 3

this Manual u u Manual Overview, page 2 Conventions, page 3 1 T his chapter provides

1

Manual u u Manual Overview, page 2 Conventions, page 3 1 T his chapter provides an

This chapter provides an overview of this manual’s organization and the conventions used throughout.

NOTE:

i The screens used in this manual for illustrating features and functions of the Pro-Link iQ™ may vary from the actual screens you see when running your own application. The screens shown in this manual are for demonstrative purposes only.

Chapter 1 • Using this Manual
Chapter 1 • Using this Manual

Manual Overview

This manual provides basic and detailed information to support you in using the Pro-Link iQ.

This manual is comprised of the following sections:

Table of Contents—helps you to find the information you are looking for quickly and easily.

Chapter 1: Using this Manual—provides an overview of this user’s manual.

Chapter 2: Overview of the Pro-Link iQ—introduces the hardware and software features of the Pro-Link iQ.

Chapter 3: Connecting the Components—provides instructions and illus- trations on how to connect the Pro-Link iQ to a vehicle diagnostic port and, optionally, to a PC or printer.

Chapter 4: Navigating the iQ—explains how to launch Pro-Link iQ and use its tabs and buttons to move around in the system.

Chapter 5: Using the Pro-Link iQ—describes how to scan vehicles and faults and how to interpret the information returned by the Pro-Link iQ.

Chapter 6: Using the Pro-Link iQ Website—provides instructions for cre- ating a user account for use in downloading applications and other vital software from the Pro-Link iQ Customer Support website.

Chapter 7: Pro-Link iQ Administration—explains how to perform admin- istrative operations using the Pro-Link iQ and the Desktop Companion.

Chapter 8: Pro-Link iQ Utilities—provides an overview of Record Mode, Playback Mode, and printing.

Appendix A: Warranty & Service—provides warranty and service information.

Each chapter begins with an “at-a-glance” list of the chapter’s contents, along with corresponding page numbers.

- Conventions
- Conventions

Conventions

This section provides descriptions of the conventions used throughout this manual.

Special Messages

Notes

NOTE provides explanations, comments, or tips related to the subject matter that is being discussed.

Example:

i

NOTE:

Refer to the page number provided for each described component for fur- ther details.

Important

IMPORTANT indicates a situation which, if not avoided, may result in damage to the test equipment or vehicle.

Example:

IMPORTANT:

ä Keep all cables clear of moving or hot engine parts.

Cautions

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in moderate or minor injury to the operator or to bystanders.

Example:

CAUTION:

ä Do not use the unit to perform tests on household or industrial sources.

Chapter 1 • Using this Manual
Chapter 1 • Using this Manual

Warnings

WARNINGS indicate a potentially hazardous situation which, if not avoided, could result in death or serious injury to the operator or bystanders.

Example:

WARNING:

ä Use appropriate hand protection when handling hot engine components.

Troubleshooting

Information intended to help you to address or anticipate potential issues are pre- sented in the following manner:

potential issues are pre- sented in the following manner: If the ““ No ECMs were found

If the ““No ECMs were found

sure that your iQ is connected to the vehicle, and the key is in the on position.

message appears, check to make

Specialized Text

The following specially formatted text is used to help you to differentiate certain elements discussed within this manual:

Emphasis: Used to draw your attention to particularly important information.

FEATURE: Used to highlight the name of a specific feature.

Example: “Use SNAPSHOT to record data surrounding a specific event.”

Field/Line: Used to highlight the name of a field or a line of text from a display.

Example: “A check mark is placed in the check box next to the Total Fuel Used parameter.

• Menu Items: Used to highlight a series of menu selections.

Example: “From the Main Menu, select Scan Vehicle 4 CALS

4 Engine 1 4 Function Lockout.

• Screen titles: Used to highlight the title of a screen displayed.

Example: “The display shows the Available Categories menu, which lists the special tests available for this engine.

Overview of the Pro-Link iQ

u

u

u

Device Configuration, page 6

Software Components, page 10

Product Specifications, page 22

Software Components, page 10 Product Specifications, page 22 2 T his chapter provides an overview of

2

Components, page 10 Product Specifications, page 22 2 T his chapter provides an overview of the

This chapter provides an overview of the hardware and software features of the Pro- Link iQ™, along with its detailed product specifications.

Chapter 2 • Overview of the Pro-Link iQ
Chapter 2 • Overview of the Pro-Link iQ

Device Configuration

This section introduces the Pro-Link iQ™ hardware, its ports, and connections.

Front View

iQ™ hardware, its ports, and connections. Front View LCD (touch screen) Rubber grips Figure 2.1 Front

LCD (touch screen)

Rubber grips

Figure 2.1 Front View of the Pro-Link iQ

Top View

grips Figure 2.1 Front View of the Pro-Link iQ Top View Figure 2.2 Top View of

Figure 2.2 Top View of the Pro-Link iQ

- Device Configuration
- Device Configuration

Back View

- Device Configuration Back View Figure 2.3 Back View of the Pro-Link iQ Device Serial Number

Figure 2.3 Back View of the Pro-Link iQ

Device

Serial Number

Label

Desk Stand

WARNING:

ä The desk stand enables you to hang the Pro-Link iQ from the steering wheel. We recommend strongly that you refrain from doing this while the vehicle is in motion.

Chapter 2 • Overview of the Pro-Link iQ
Chapter 2 • Overview of the Pro-Link iQ

Bottom View

Chapter 2 • Overview of the Pro-Link iQ Bottom View Storage Slot for Stylus Stylus Figure

Storage Slot

for Stylus

Stylus

Figure 2.4 Bottom View of iQ Showing Storage Slot for Stylus

On the bottom of the device you will find a storage slot for the stylus.

- Device Configuration
- Device Configuration

Side View

- Device Configuration Side View Figure 2.5 Side View Showing Battery Storage Slot Battery Storage Slot

Figure 2.5 Side View Showing Battery Storage Slot

Battery

Storage

Slot

Rubber Grip

Removed

Battery

To remove the battery, you have to first gently remove the rubber grip on the right side of the device. The battery storage slot is at the bottom of the device on the right side.

Chapter 2 • Overview of the Pro-Link iQ
Chapter 2 • Overview of the Pro-Link iQ

Software Components

The following sections introduce you to many of the software features that make the Pro-Link iQ the industry-leading diagnostic tool for heavy duty engines.

Applications

An application is the software loaded on your Pro-Link iQ for diagnosing various conditions in your type of vehicle. Applications are downloaded from the Pro-Link iQ Customer Service website.

downloaded from the Pro-Link iQ Customer Service website. Figure 2.6 Desktop Companion Screen NOTE: i All

Figure 2.6 Desktop Companion Screen

NOTE:

i All iQ devices come shipped with software in Evaluation Mode. You can run up to five (5) evaluation sessions before you need to activate the soft- ware for unlimited use. (Refer to Chapter 7 for information on how to activate software for unlimited use.)

- Software Components
- Software Components

Calibration

Calibration is process of setting the value of a user programmable datapoint in a vehicle controller. The CALS tab enables you to list the calibrations available for each module and provides you with the screens you need to calibrate these parameters.

you with the screens you need to calibrate these parameters. Figure 2.7 Sample CALS Tab Screen

Figure 2.7 Sample CALS Tab Screen

Chapter 2 • Overview of the Pro-Link iQ
Chapter 2 • Overview of the Pro-Link iQ

Data List

A data list is the collection of all parameters that appear on the Parameters tab. For example, in the Heavy Duty Standard application, the Data List parameter category contains 73 individual parameters, including such things as ECU Date, ECU Time, Transmission Splitter Position, Engine Retarder Level Switch, etc.

Splitter Position, Engine Retarder Level Switch, etc. Figure 2.8 Sample Parameters Tab Screen 12 Pro-Link iQ™

Figure 2.8 Sample Parameters Tab Screen

- Software Components
- Software Components

Datapoints

A datapoint is a parameter value, such as Maximum Vehicle Speed Adjustment, which can be modified using the CALS tab. On the CALS tab, you select the module whose calibrations you want to update. The Pro-Link iQ displays a list of the datapoint categories available. You can then select a particular datapoint to modify.

You can then select a particular datapoint to modify. Figure 2.9 Sample Datapoints Screen Pro-Link iQ™

Figure 2.9 Sample Datapoints Screen

Chapter 2 • Overview of the Pro-Link iQ
Chapter 2 • Overview of the Pro-Link iQ

Events

Events are similar to faults, in that they indicate problems in a vehicle. Events are only applicable for the following applications:

• CAT ® Engines with ACERT™ Technology

• ODB II applications

Events are classified as either Critical or Logged.

Events are classified as either Critical or Logged . Figure 2.10 The Events Tab (CAT/ACERT ONLY)

Figure 2.10 The Events Tab (CAT/ACERT ONLY)

- Software Components
- Software Components

Faults

Faults result from scanning a vehicle for unusual conditions and out-of-range pa- rameter values. When this occurs, a fault code is displayed providing diagnostic information the service bay technician uses to investigate the situation. Faults can be either active or inactive.

NOTE:

i When a fault has no associated parameter, it only means that the there is no parameter available from the data list that correlates to that specific fault. Faults can occur when parameters are detected to be out of range, but also when a connection is broken, a sensor is broken, a wire has loos- ened, etc. Faults are only displayed when a particular condition triggers it.

are only displayed when a particular condition triggers it. Figure 2.11 Active and Inactive Fault Codes

Figure 2.11 Active and Inactive Fault Codes

Chapter 2 • Overview of the Pro-Link iQ
Chapter 2 • Overview of the Pro-Link iQ

Graphing Data

When you are looking at a parameter on the Parameters tab, the Graph Page button is displayed at the bottom of the screen. This button enables you to enter graph mode, where all the “scalable” parameters within a category are displayed. Scalable parameters and those that have a value that can vary over time (for example, temperature).

Sometimes it is useful to graph datapoint values. You select one or more datapoints from a list for graphing. The iQ can superimpose datapoints on a strip chart for analysis. The strip chart can be configured for the amount if time dis- played, axis scaling, and legend display, and you can zoom in and out on data.

and legend display, and you can zoom in and out on data. Figure 2.12 Sample Graph

Figure 2.12 Sample Graph Screen

- Software Components
- Software Components

Parameter Category

A parameter category is a group of related parameters. For example, in the CAT ® Engines with ACERT™ Technology application, there are 17 parameter catego- ries, each of which is comprised of multiple parameters.

ries, each of which is compri sed of multiple parameters. Figure 2.13 Sample Screen Showing Categories

Figure 2.13 Sample Screen Showing Categories on Left

Parameter

Same as a Datapoint. See definition of Datapoint earlier in this chapter.

Chapter 2 • Overview of the Pro-Link iQ
Chapter 2 • Overview of the Pro-Link iQ

Pop-up Keypad

The pop-up keypad appears automatically whenever data entry is required. The keyboard has two modes:

• Character

• Numeric

In either mode, clicking the Shift button displays additional characters on the key- board. Clicking the Hide key closes the keypad.

Character Mode

Character mode displays the letters of the alphabet and some punctuation symbols. To switch the keyboard from numeric to character mode, click the ABC button.

from numeric to characte r mode, click the ABC button. Figure 2.14 Keypad in Character Mode

Figure 2.14 Keypad in Character Mode

- Software Components
- Software Components

Numeric Mode

Numeric mode displays numbers, punctuation, and symbols. To switch the keyboard from character to numeric mode, click the 123 button.

from character to numeric mode, click the 123 button. Figure 2.15 Keypad in Numeric Mode Pro-Link

Figure 2.15 Keypad in Numeric Mode

Chapter 2 • Overview of the Pro-Link iQ
Chapter 2 • Overview of the Pro-Link iQ

Quick Lists

A Quick List enables you to select parameters across different categories and even different modules and view them together. A Quick List is a convenient way for a technician to view important parameters. The Quick List is limited to eight pa- rameters, and there can be only one Quick List on the iQ.

rameters, and there can be only one Quick List on the iQ. Figure 2.16 Sample Quick

Figure 2.16 Sample Quick List

- Software Components
- Software Components

Trip Lists

A trip list consists of the parameters that relate to fleet trip data, driver trip data, etc. For example, in the CAT ® Engines with ACERT™ Technology application, there are two parameter categories: Driver Trip Information and Fleet Trip infor- mation. These parameters in these categories provide trip-related information.

in these categories provide trip-related information. Figure 2.17 Sample Trip Data Screen Pro-Link iQ™ Hardware

Figure 2.17 Sample Trip Data Screen

Chapter 2 • Overview of the Pro-Link iQ
Chapter 2 • Overview of the Pro-Link iQ

Product Specifications

The Pro-Link iQ is configured with the following specifications:

Feature

Data

Physical Dimensions

10.25 x 7.75 x 2.00

(260 mm x 197 mm x 51 mm)

Weight

3

lbs (1.362 kg)

Power Requirements

6

- 32 VDC @ 1.00 amp

Display

8.4

inch TFT LCD display with touch screen

Battery

7.4

V, 2.2AHR Li-ion

Operating Temperature

0

to +60 Celsius

Vehicle Protocols

J1708/J1587

J1939

Dual CAN (125, 250, or 500 kb/s)

ISO-9141/KW2000

J1850 VPW

J1850 PWM

GM

8192/9600 baud

ATEC 160 baud

USB Communications

Two USB Host ports, version 1.1

One USB Device, version 1.1

Vehicle Connector

DB15F (use with NEXIQ power/data cable)

Compact Flash Slot

Type 1 cards only

AC/DC power adapter connector

AC

input 100-240 V, 1.8aA, 50 - 60 HZ

DC

output 14V 3.0A Max

Connecting the Components

u

u

Introduction to Cabling, page 24

Powering Up the iQ, page 26

to Cabling, page 24 Powering Up the iQ, page 26 3 T his chapter introduces cabling

3

to Cabling, page 24 Powering Up the iQ, page 26 3 T his chapter introduces cabling

This chapter introduces cabling and how to use the ports on the Pro-Link iQ™ to connect various system components. It also describes the various methods you can use to power the iQ.

NOTE:

i To turn off the iQ, simply hold down the ON/Off switch (located on the top of the device; see Fig. 3.2) for approximately four (4) seconds, or until the display goes blank.

Chapter 3 • Connecting the Components
Chapter 3 • Connecting the Components

Introduction to Cabling

This section describes the major cables you will need to connect your Pro-Link iQ to a vehicle diagnostic port.

Typical Connection

Pro-Link iQ to a vehicle diagnostic port. Typical Connection Figure 3.1 Vehicle Diagnostic Port Blue power/data

Figure 3.1

Vehicle

Diagnostic Port

Blue power/data cable in power/ data port

Vehicle adapter

NOTE:

i If the Pro-Link iQ is not connected to the vehicle, the brightness of the backlight is reduced. Technicians should verify that connections are tight and solid before scanning begins.

- Introduction to Cabling
- Introduction to Cabling

Optional Connections

The top of the Pro-Link iQ contains USB Type A and B ports, as well as a Compact Flash port for connecting the iQ with other devices. The following sections discuss some typical uses for these ports.

sections discuss some typical uses for these ports. Figure 3.2 Pro-Link iQ Top View USB Type

Figure 3.2 Pro-Link iQ Top View

USB Type B Port

The USB Type B port is used to connect to a laptop, desktop, or a USB printer.

USB Type A Ports

There are two stacked USB Type A ports on the top of your iQ. These ports are used to connect a USB mouse, USB memory stick, etc.

Compact Flash Port

The Compact Flash port on the top of the iQ is provided for user convenience (e.g., loading applications, etc.).

Chapter 3 • Connecting the Components
Chapter 3 • Connecting the Components

Powering Up the iQ

There are three ways to power up the iQ. You can use the:

Vehicle itself (In most vehicles, you can power up the iQ using the ve- hicle’s datalink adapter.)

On-board battery (A long-life battery is included along with your device.)

The iQ on-board battery is recharged when the device it turned on and the AC/DC Power Adapter is being used, or when the iQ is plugged into the vehicle datalink connector.

AC/DC power adapter (This is one way of powering up the iQ when you do not wish to use the battery.)

If the battery is does not take the recharge, you will need to replace it.

NOTE:

i To turn off the iQ, simply hold down the ON/Off switch (located on the top of the device; see Fig. 3.2) for approximately four (4) seconds, or until the display goes blank.

Navigating the Pro-Link iQ

u

u

u

u

Launching the Pro-Link iQ, page 28

Using Navigation Options, page 29

The On-Screen Menu Button, page 34

The Main Screen, page 35

The On-Screen Menu Button, page 34 The Main Screen, page 35 4 T his chapter explains

4

On-Screen Menu Button, page 34 The Main Screen, page 35 4 T his chapter explains how

This chapter explains how to launch the Pro-Link iQ™. It also explains the basics of navigating the system using tabs and buttons. In addition, you will learn how to:

• Make selections

• Use the items available on the iQ Menu button

• Take advantage of the utility functions available on the iQ Main Screen

Chapter 4 • Navigating the Pro-Link iQ
Chapter 4 • Navigating the Pro-Link iQ

Launching the Pro-Link iQ

To launch the Pro-Link iQ, make sure the system is hooked up to a power source and is correctly attached to the vehicle diagnostic port. Then press the ON/OFF button to turn the device on.

i

NOTE:

Pressing the ON/OFF button again will turn the device off. Hold down the ON/Off switch (located on the top of the device; see Fig. 3.2) for approxi- mately four (4) seconds, or until the display goes blank.

The iQ automatically starts scanning for vehicle modules. The eventual result, if all scans, are successful, is the Data Results screen.

if all scans, are successful, is the Data Results screen. i Figure 4.1 Data Results Screen

i

Figure 4.1 Data Results Screen

NOTE:

The Data Results screen comes up automatically for the user once the connection to the vehicle diagnostic port/controller has been made.

- Using Navigation Options
- Using Navigation Options

Using Navigation Options

Tabs and buttons are the two main ways of navigating the Pro-Link iQ.

Making Selections

The Pro-Link iQ has been designed for ease of use in on-road conditions, in the service bay, or in test situations. Depending on the circumstances of use, you can tell the iQ what you want it to do by:

• Touching the screen with your finger

• Touching the screen with the stylus (provided in a storage hold on the bottom of the iQ)

• Attaching a mouse through one of the USB Type A ports on the top of the iQ and making selections with left mouse clicks

Tabs

When the Pro-Link iQ has finished scanning for vehicle modules and faults, the Data Results screen (Fig. 4.1) is displayed. It includes a number of stacked tabs on the right side of the display.

a number of stacked tabs on the right side of the display. Tabs Figure 4.2 Portion

Tabs

Figure 4.2 Portion of Data Results Screen Showing Tabs

Chapter 4 • Navigating the Pro-Link iQ
Chapter 4 • Navigating the Pro-Link iQ

The tabs you see on your iQ depend on the application(s) you are using. The Faults tab is always the top tab in the stack. To activate a tab and view its con- tents, touch the tab on the right side of the screen. The tab you have selected is moved to the front of the stack.

tab you have selected is moved to the front of the stack. Figure 4.3 Sample Display

Figure 4.3 Sample Display with Tests Tab on Top

- Using Navigation Options
- Using Navigation Options

Buttons

Buttons are the other main way to navigate through the system. The device displays navigational and command buttons at appropriate parts of the interface. The table below introduces many of the buttons you will encounter as you use the iQ.

Button

Where Found

Description

Activate

Tests tab

Activates a test.

Admin

Main Screen Menu

Displays administrative window.

Back

 

Returns to previous level of interaction.

Cancel

 

Cancels any changes made.

Change

Pro-Link iQ Menu

Enables you to change the controller or category for which you want to print parameters.

Clear

Faults tab

Clears individual fault items (CAT ACERT™ application only).

Clear All Inactive Faults

Faults tab

Clears all inactive faults.

Clear Quick List

Parameters tab

Clears all parameters in the Quick List.

CLOSE

Calibrations tab

Closes the datapoint modification screen.

Deactivate

Tests tab

 

Demo Mode

Main Screen Menu

Activates Demo Mode.

Done

Calibrations tab

Ends datapoint

modification.

Down

Faults and Events tabs

Goes down in the list of faults/events.

Graph Page

Parameters tab

Displays parameters in graph format.

Chapter 4 • Navigating the Pro-Link iQ
Chapter 4 • Navigating the Pro-Link iQ

Button

Where Found

Description

Hide

Calibrations tab

Closes the pop-up keypad.

More Information

Faults and Events tabs

Displays further infor- mation about a fault/ event.

Next Page

All tabs

Jumps to the next page of a list.

Numeric

Calibrations tab

Changes the keypad orientation from alpha- betical to numeric.

OK

All tabs

Removes an informa- tive pop-up window.

Play Recording

Main Screen Menu

Plays recorded

bookmarks.

Previous Page

All tabs

Jumps to the previous page of a list.

PREVIOUS RESULT

Tests tab (DDEC only)

Displays the previous result.

Print

Print function

Prints chosen data, for example, Vehicle Info, Faults, Events, Param- eters in a given Category, the Quick List, and Trip Data.

PROGRAM

Calibrations tab

Programs changes made by user in Cali- brations tab so they are permanent on the ECM.

QUIT TEST

Tests tab

Stops a test currently running.

Remove Selected

Parameters tab

Removes checked items from the Quick List.

Items

Scan Vehicle

Main Screen Menu

Starts the vehicle scan process.

Set Map

Calibrations tab

 
- Using Navigation Options
- Using Navigation Options

Button

Where Found

Description

START TEST

Tests tab

Starts an OEM special test.

UPDATE

Calibrations tab

Update a datapoint value.

Up

Faults and Events tabs

Moves up the list of faults/events.

View Categories

Parameters, Calibra- tions and Test tabs

Moves the focus up and down the category list.

View Modules

Calibrations and Tests tabs

Moves the focus up and down the module list.

View Quick List

Parameters tab

Displays parameters in the Quick List.

Chapter 4 • Navigating the Pro-Link iQ
Chapter 4 • Navigating the Pro-Link iQ

The On-Screen Menu Button

At the top center of each Pro-Link iQ screen, you will see a Menu button. When you click this button, a drop-down list of menu items appears.

click this button, a drop-down list of menu items appears. Figure 4.4 Drop-down Menu Items The

Figure 4.4 Drop-down Menu Items

The following table explains each menu item:

Menu Item

What It Does

Print Report

Displays a list of types of information you can print. These include Vehicle Info, Faults, Events, Parameters (you can choose which category’s parameters you are interested in), Quick List, and Trip Data. Refer to Chapter 8 for complete information on the Print utility.

End Session

Ends the current application and displays the Main Screen. The Main Screen is described in the next section of this chapter.

About

Describes the software version of iQ you are using. Customer Support might need this infor- mation if you call them to report a problem.

- The Main Screen
- The Main Screen

The Main Screen

The Pro-Link iQ Main Screen provides access to four useful utilities. There are three ways you can get to the Pro-Link iQ Main Screen:

• You can select the End Session menu item from the Menu button drop- down menu, described in the previous section.

• The scanning process ends with a “Vehicle Scan Failed” message.

• You attempt to scan a vehicle but the Pro-Link iQ device is not physically connected to a vehicle diagnostic port.

is not physically connected to a vehicle diagnostic port. Figure 4.5 iQ Main Screen Pro-Link iQ™

Figure 4.5 iQ Main Screen

Chapter 4 • Navigating the Pro-Link iQ
Chapter 4 • Navigating the Pro-Link iQ

The following table introduces the items on the Main Screen Menu:

Menu Item

What It Does

Admin

Displays the Administration menu, described in Chapter 7.

Demo Mode

Puts the iQ into Demonstration Mode, described in Chapter 8.

Play Recording

Plays back the most recent recording. Record mode playback are described in Chapter 8.

Scan Vehicle

Starts the vehicle scan process. Refer to Chapter 5 for complete information on vehicle scans.

Using the Pro- Link iQ

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Performing a Vehicle Scan, page 38

Scanning for Faults, page 42

Introduction to Tab Functions, page 44

Viewing Vehicle Specifications, page 51

Monitoring Battery Power, page 52

Specifications, page 51 Monitoring Battery Power, page 52 5 T his chapter explains the process of

5

Specifications, page 51 Monitoring Battery Power, page 52 5 T his chapter explains the process of

This chapter explains the process of scanning a vehicle for faults and how to use the tabs that appear once the scan is complete. It also defines the information in the active and inactive faults lists. You also learn how to view vehicle specifications and monitor remaining battery power on the battery gauge in the upper right corner of the screen.

The Pro-Link iQ™ automatically identifies available modules when it is told to scan. The iQ waits for a predefined period of time to determine which controllers are on the vehicle.

The iQ can auto-ID specific categories of vehicles or vehicle systems. Examples are en- gines, brakes, body controllers, etc. The iQ then determines the module IDs for the appli- cations that pertain to the available controllers. Then, the iQ retrieves information for connected controllers and available applications.

Chapter 5 • Using the Pro-Link iQ
Chapter 5 • Using the Pro-Link iQ

Performing a Vehicle Scan

When the Pro-Link iQ is launched, the device automatically scans the vehicle through the vehicle diagnostic port to identify any available modules. The “Scan- ”

ning Vehicle

indicator light flashes yellow while the scan is in progress.

light flashes yellow while the scan is in progress. Figure 5.1 Yellow Indicator Light When the

Figure 5.1 Yellow Indicator Light

When the vehicle has been scanned successfully, the indicator light turns solid green.

If, however, the system cannot successfully scan the vehicle through its controller,

- Performing a Vehicle Scan
- Performing a Vehicle Scan

the following message is displayed:

a Vehicle Scan the following message is displayed: Figure 5.2 Error Message Pro-Link iQ™ Hardware and

Figure 5.2 Error Message

Chapter 5 • Using the Pro-Link iQ
Chapter 5 • Using the Pro-Link iQ

Click No to display the following message:

the Pro-Link iQ Click No to display the following message: Figure 5.3 Warning Message 40 Pro-Link

Figure 5.3 Warning Message

- Performing a Vehicle Scan
- Performing a Vehicle Scan

When you click OK, the device displays the Main Menu. The indicator light is solid green with the message “Vehicle Scanned.”

light is solid green with the message “Vehicle Scanned.” Figure 5.4 Main Screen Showing Vehicle Scanned

Figure 5.4 Main Screen Showing Vehicle Scanned Light Green

Chapter 5 • Using the Pro-Link iQ
Chapter 5 • Using the Pro-Link iQ

Scanning for Faults

If the vehicle scan is successful, the “Vehicle Scanned” indicator becomes solid green and a description of the first found module is listed. The description includes the module name (e.g., Engine#1), followed by the name of the vehicle application that will be used to communicate with the module.

NOTE:

i There can be more than one module (engine, transmission, or brake) that the controller reports on. For example, a cement truck might have one engine to run the truck itself and another engine to control the mixer. Since both are communicating through the controller bus, more than one engine (for example, Engine #2, Engine #3) might be scanned. The same is true for the transmission and brake systems.

The Pro-Link iQ attempts to scan the faults of each module it finds. The “Scanning

for Faults

indicator light flashes yellow while the faults scan is in progress.

When a module’s faults are scanned successfully, a green checkmark appears to the left of the module name in the list. When all the faults of all the modules are ”

scanned successfully, the “Scanning for Faults green “Faults Scanned” indicator.

indicator changes to a solid

“Faults Scanned” indicator. indicator changes to a solid Figure 5.5 Indicator Showing Faults Scanned Green 42

Figure 5.5 Indicator Showing Faults Scanned Green

- Scanning for Faults
- Scanning for Faults

The Data Results screen appears, with the Faults tab on top.

Data Results screen appears, with the Faults tab on top. Figure 5.6 Data Results Screen Pro-Link

Figure 5.6 Data Results Screen

Chapter 5 • Using the Pro-Link iQ
Chapter 5 • Using the Pro-Link iQ

Introduction to Tab Functions

Once the Pro-Link iQ has scanned the vehicle for faults, the Data Results screen appears, with the information tabs running down the right side of the screen (Fig.

5.7).

The Faults Tab

The Faults tab displays the faults detected on the vehicle in all modules. The faults are separated into two lists, one for ACTIVE faults on the left side and one for INACTIVE faults on the right side.

left side and one for INACTIVE faults on the right side. Figure 5.7 Active and Inactive

Figure 5.7 Active and Inactive Fault Codes

If the system finds faults from more than one Electronic Control Module (ECM), it lists the name of the ECM in the first line of each fault item. For example, when you are looking at faults with the engine ECM, each fault item will be identified in the top line as “Engine #1”. The top line of the fault item will change to match the specific module (e.g., Engine #2 or Transmission #1).

Active Faults

The heading of the ACTIVE faults list displays the number of faults in that list (for example, “ACTIVE - 10”). Use the Up and Down buttons to navigate up and down within the list.

- Introduction to Tab Functions
- Introduction to Tab Functions

If any faults are detected on the vehicle, they will be represented by a fault item in the ACTIVE fault list. A fault item contains important information about a fault.

Each item in the list contains the following information about an active fault:

Row (see Fig. 5.7)

Information about the fault

1st (top, gray) row

The name of the module where the fault was found (e.g., “Engine #1”).

2nd row

A short description of the fault (e.g., “Percent Accelerator Pedal Position”).

3rd row

Parameter information associated with the fault

(e.g., “Percent Accelerator Ped

0.00%”).

4th (bottom row)

SAE information/DTC information about the fault (e.g., “PID 51 - FMI 4 - FLASH CODE).

i

NOTE:

Complete information about SAE/DTC information can be found in the Application Guide for your application.

The iQ can quickly determine during the auto-ID process if active faults are present or not on a particular vehicle system.

Inactive Faults

The heading of the INACTIVE faults list displays the number of faults in that list (for example, “Inactive - 10”). Use the Up and Down buttons to navigate up and down in the list.

Just as for active faults, if any inactive faults are detected on the vehicle, they will be represented by a fault item in the INACTIVE fault list. A fault item contains im- portant information about a fault.

Each item in the list contains the following information about an inactive fault:

i

NOTE:

It should be noted that parameter information (3rd line in an active fault item) does not appear for an inactive fault item.

Chapter 5 • Using the Pro-Link iQ
Chapter 5 • Using the Pro-Link iQ

Row (see Fig. 5.7)

Information about the fault

1st (top, gray) row

The name of the module where the fault was found (e.g., “Engine #1”).

2nd row

A short description of the fault (e.g., “Percent Accelerator Pedal Position”).

3rd (bottom row)

SAE information/DTC information about the fault (e.g., “PID 51 - FMI 4 - FLASH CODE).

NOTE:

i Complete information about SAE/DTC information can be found in the Application Guide for your application.

The Events Tab

The Events Tab displays the event detected on the vehicle with CAT ACERT™ engines. The events are separated into two lists, one for critical events on the left side and another for logged events on the right side. Use the Up and Down buttons to navigate up and down in the list.

Up and Down buttons to navigate up and down in the list. Figure 5.8 The Events

Figure 5.8 The Events Tab (CAT/ACERT ONLY)

- Introduction to Tab Functions
- Introduction to Tab Functions

In effect, events are much the same as faults. They are both caused by conditions on the vehicle and are reported to assist the technician in diagnosing problems.

If the system finds events from more than one ECM, it lists the name of the ECM in the first line of each fault item. For example, when you are looking at events with the engine ECM, each event item will be identified in the top line as “Engine #1”. The top line of the event item will change to match the specific module (e.g., Engine #2 or Transmission #1).

NOTE:

i The Events tab pertains only to Caterpillar vehicles. The tab is not dis- played for other engine OEMs.

The Parameters Tab

Pro-Link iQ creates a Parameters tab for each module (e.g., Engine #1) detected on a vehicle that supports the viewing of parameters.

The first time the Parameter tab is selected for a particular module, the system prompts you to select a parameter category from the list of categories at the left side of the screen. The categories displayed depend upon the module and application.

categories displayed depend upon the module and application. Figure 5.9 Categories Selection Screen Pro-Link iQ™

Figure 5.9 Categories Selection Screen

Chapter 5 • Using the Pro-Link iQ
Chapter 5 • Using the Pro-Link iQ

The Calibrations Tab

Calibration refers to the process of changing the value of a parameter within an ECM.

The CALS tab lists the calibrations available for each module and provides you with the screens you need to calibrate those parameters. The first time the CALS tab is selected a message instructs you to select a module. If a module does not contain any calibrations, a message is displayed. Use the Next Page and Previous Page buttons to page through the Available Categories. Then, make your selection (e.g., Function Lockout).

NOTE:

i For some parameters you will be asked to provide a Password. Type the password using the keypad, and press ACCEPT.

Use the Update button to update the value you have changed.

The PROGRAM button takes all the changes you make while on the CALS tab and programs them to the ECM on the vehicle so that they are set permanently.

to the ECM on the vehicle so that they are set permanently. Figure 5.10 CALS Tab

Figure 5.10 CALS Tab

- Introduction to Tab Functions
- Introduction to Tab Functions

The Tests Tab

The Tests tab is used to perform special tests. Some of the tests you can run include the following:

• Histographs

• Injector actuation pressure tests

• Injector solenoid tests

A typical special test enables you to perform a function or test to aid in the diag- nostics of a vehicle or system. For example, the Cylinder Cutout Test enables you to turn On or turn Off the cylinders in an engine in order to help diagnose problems with an individual cylinder or group of cylinders.

The Pro-Link iQ enables you to perform the special tests that have been pro- grammed into the ECM by the Original Equipment Manufacturer (OEM).

When you click on the Tests tab, Pro-Link iQ displays a Caution screen.

on the Tests ta b, Pro-Link iQ displays a Caution screen. Figure 5.11 Caution Screen Read

Figure 5.11 Caution Screen

Read the warning and perform any of the necessary precautions. Click OK to con- tinue. The Pro-Link iQ displays a list of modules.

First, select a module to display the available tests (e.g., Engine 1). Then, select an available test you want to run. If there are no special tests available, an infor- mational message is displayed. Click OK to continue.

Chapter 5 • Using the Pro-Link iQ
Chapter 5 • Using the Pro-Link iQ
Chapter 5 • Using the Pro-Link iQ Figure 5.12 Select a Module (for example, Engine 1)

Figure 5.12 Select a Module (for example, Engine 1)

iQ Figure 5.12 Select a Module (for example, Engine 1) Figure 5.13 Informational Message 50 Pro-Link

Figure 5.13 Informational Message

- Viewing Vehicle Specifications
- Viewing Vehicle Specifications

Viewing Vehicle Specifications

The View Vehicle Specs button is displayed in the top right corner of the Data Results screens. When you click this button, the Pro-Link iQ displays the following information for each module detected on the vehicle:

• Vehicle Make

• VIN

• Make

• Model

• Engine Serial Number

• Software ID

• ECU/ECM Personality Module

• ECU/ECM Release Date

• ECU/ECM Serial Number.

Module • ECU/ECM Release Date • ECU/ECM Serial Number. Figure 5.14 Vehicle Specifications Screen Click the

Figure 5.14 Vehicle Specifications Screen

Click the Print button located in the lower left of the screen to print the information.

When you have finished viewing vehicle specifications, click the Back button to return to the previous screen.

Chapter 5 • Using the Pro-Link iQ
Chapter 5 • Using the Pro-Link iQ

Monitoring Battery Power

The iQ can get power from the AC/DC adapter, from its internal battery, or when connected to a vehicle. If you are using the internal battery to power your Pro-Link iQ, use the Battery Life Indicator to keep track of the battery life.

Battery Life Indicator to keep track of the battery life. Battery Life Indicator Figure 5.15 iQ

Battery

Life

Indicator

Figure 5.15 iQ Display Showing the Battery Life Indicator

The indicator changes color as the status of the remaining power on the battery changes. It also displays a number indicating the percentage of power left.

Color displayed

Battery power status

Green

High

Yellow

Low

Red

Critical

When the indicator gets down to 10 percent, you need to switch to another power source (e.g., the AC/DC power adapter).

If you see a plug icon rather than the Battery Life Indicator, your power source for the device is the AC/DC adapter. The following display shows the plug icon in the place of the Battery Life Indicator.

- Monitoring Battery Power
- Monitoring Battery Power
- Monitoring Battery Power Plug Icon Figure 5.16 Portion of Data Results Screen Showing the “Plug”

Plug Icon

Figure 5.16 Portion of Data Results Screen Showing the “Plug” Icon

Chapter 5 • Using the Pro-Link iQ
Chapter 5 • Using the Pro-Link iQ

Using the Pro- Link iQ Website

Using the Pro- Link iQ Website 6 u u u u u u u u u

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Using the Pro- Link iQ Website 6 u u u u u u u u u

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Accessing the Website, page 56

Creating a User Account, page 57

Registering a Device, page 59

Adding New Software, page 60

Activating Your Software, page 61

Logging In, page 62

Maintaining Your User Account, page 63

Registering Additional Devices, page 64

Downloading Software, page 65

Frequently Asked Questions (FAQs), page 66

Returning to the Pro-Link iQ Main Page, page 67

Using the Search Function, page 68

Logging Out, page 68

This chapter explains the many uses of the Pro-Link iQ™ customer support website. NEXIQ Technologies™ has changed its method of distributing software applications and updates. The applications and updates you purchase are no longer on the distribution compact disc (CD). Instead, you download applications and updates from the NEXIQ Technologies customer support website.

Chapter 6 • Using the Pro-Link iQ Website
Chapter 6 • Using the Pro-Link iQ Website

Accessing the Website

Before accessing the customer support website, you need to obtain the following information:

• Device product key

• Device serial number

• Software product key

• Software serial number

These keys and numbers enable you to download and activate the software dis- tributed through the website.

To access the website:

1 Using your web browser, visit the customer website http://nexiqcust- serve.com.

[insert main website page here]

2 Examine the Pro-Link iQ main website page.

3 Locate the SEARCH box, The search function is described later in this chapter.

4 Find the customer service links in a horizontal list at the top of the screen and try them.

5 Find the navigation list on the left side bar of the screen. This list shows you which actions are available to you at any given point in your interaction with the website.

6 Read the orientation text below the iQ logo.

7 Find the customer service links in a horizontal list at the bottom of the screen and try them.

NOTE:

i Many of the functions described in this chapter can also be performed by the Administration Menu and Desktop Companion, both of which are described in Chapter 7.

- Creating a User Account
- Creating a User Account

Creating a User Account

If your system administrator has already created a user account for you on the website, you are ready to log in (refer to Logging In later in this section). If your system administrator has not created an account for you, you will need to create your own user account.

The following procedure assumes that you do not already have a user account.

To create a user account:

1 From the navigation list, click Create a User Account.

Create a User Account
Create a User
Account

Figure 6.1 Website Main Page

Chapter 6 • Using the Pro-Link iQ Website
Chapter 6 • Using the Pro-Link iQ Website

2 Fill in the information fields.

Click Submit
Click Submit

Figure 6.2 Website User Account Information Page

All fields are required. Some fields explain restrictions/limits on what you can enter or otherwise provide hints on what to enter.

3 Click Submit.

The website displays an Account Creation Complete! box when the infor- mation you entered has passed all edits.

4 Click Continue to proceed to the Device Registration page.

- Registering a Device
- Registering a Device

Registering a Device

Device registration enables you to identify your new Pro-Link iQ diagnostic device to the system. During device registration, you can:

• Enter the unique Device Serial Number.

• Enter the unique Device Product Key.

• Activate software titles on your registered device, using the Software Product Key and Software Serial Number.

• Review software status on your registered device.

To register a device:

1 Click Register a New Device.

2 Enter the Device Serial Number.

3 Enter the Device Product Key.

4 (optional) Click Cancel to revise the information.

5 Click Register when the information entered is correct.

The Device Registration page appears again, this time showing the device just registered.

6 Click the + (plus) button to the left of the Device Serial Number to activate new software for the listed device.

If software has previously been activated for the listed device, you can review this information.

7 Proceed to the next section to add new software

Chapter 6 • Using the Pro-Link iQ Website
Chapter 6 • Using the Pro-Link iQ Website

Adding New Software

After clicking the + button in the previous section, the website shows you a list of all devices currently registered under your user account, as well as any software previously activated for the listed device.

Click the Add New Software/Product Key button to activate the software for your new device.

To add new software:

1 Click Add New Software/Product Key to activate the software for your new device.

The Enter a Software Product Key - Unit window is displayed.

2 Enter your Software Product Key.

3 Enter your Software Serial Number.

4 (optional) Click Cancel to revise information.

5 Click Activate.

Once the software is added, the Device Registration page appears again showing the software title, software version number, activation code, and activation file name.

- Activating Your Software
- Activating Your Software

Activating Your Software

NOTE:

i The following procedure assumes that you have the Desktop Companion utility installed, and that your PC is connected to your iQ device. It also as- sumes that you have created a user account (see above) on the Pro-Link iQ website and that your iQ device is registered. If you require assistance with any of these tasks, please contact NEXIQ Technologies™ product support at (800) 639-6774.

In most cases, the application you purchased is already on your Pro-Link iQ in Evaluation Mode. To continue using the application once you have exhausted your five free sessions, you must activate the application.

To activate your software:

1

Visit the Pro-Link iQ™ website at http://prolinkiq.nexiq.com.

2

Click Login from the menu bar in the upper left corner of the screen.

3

Enter your user ID and password.

4

Click the Login button that appears below your password.

5

Click the + (plus sign) to the left of your new iQ. If registered, your iQ device will appear in the list at the bottom of the screen.

6

Click Add New Software/Product Key.

7

Enter the Software Serial Number and the Software Product Key.

8

Click Activate. Your Activation Code appears at the bottom of the screen in the Activation Code column. It is also e-mailed to you if you entered your e- mail address when you created your user account.

9

From the Desktop Companion, locate the application you wish to Activate.

Hint:It’s located in the list of Installed Applications but still in Evalu- ation Mode.

10

Select the application.

11

Click on the Activate Application for Unlimited Usage button.

12

Enter the Activation Code in the boxes provided, and click OK.

Chapter 6 • Using the Pro-Link iQ Website
Chapter 6 • Using the Pro-Link iQ Website

Logging In

Once you have successfully created an account, you can access any feature of the Pro-Link iQ customer support website.

To log in:

1 Click Log In from the navigation list.

2 Enter your User ID.

3 Enter your password.

4 (optional) Check Remember me on this computer.

- Maintaining Your User Account
- Maintaining Your User Account

Maintaining Your User Account

From time to time, you will probably want to update your user account information (for example, physical address or e-mail changes). Updating ensures that you will receive the latest Pro-Link iQ software.

To maintain your user account:

1 From the navigation list, click Maintain User Account.

2 Change the data in the desired user information fields.

All fields are required. Some fields explain restrictions/limits on what you can enter, or otherwise provide hints on what to enter.

3 Click Submit.

The website displays a User Account Maintenance Complete! box when the information you entered has passed all edits.

4 Click Continue to proceed to the Device Registration page.

Chapter 6 • Using the Pro-Link iQ Website
Chapter 6 • Using the Pro-Link iQ Website

Registering Additional Devices

From time to time, you may need to register another Pro-Link iQ device. The Device Registration page shows you all the devices you have previously regis- tered and enables you to register more.

To register an additional device:

1 From the navigation list, click Device Registration.

The Device Registration screen appears.

2 Follow the procedure outlined earlier in this document (i.e., “registering a Device, page 59), starting with Step 1.

3 (optional) Press + (plus) to expand device information.

4 (optional) Press - (minus) to deflate device information.

- Downloading Software
- Downloading Software

Downloading Software

From time to time, you will need to download upgrades and patches for your Pro- Link iQ device.

To download files:

1 From the navigation list, click Pro-Link iQ Downloads.

Chapter 6 • Using the Pro-Link iQ Website
Chapter 6 • Using the Pro-Link iQ Website

Frequently Asked Questions (FAQs)

Frequently asked questions fall into the following categories:

• Product registration

• Software activation files

• Multiple devices

• Customer Support

To display FAQs:

1 From the navigation list, click Pro-Link iQ FAQ.

2 Click on a question.

A space opens under the question to display the answer.

- Returning to the Pro-Link iQ Main Page
- Returning to the Pro-Link iQ Main Page

Returning to the Pro-Link iQ Main Page

At any time, you may return to the main page of the Pro-Link iQ Customer Support website.

To return to the website main page:

1 From the navigation list, click Pro-Link iQ Main Page.

2 Use any feature or link you choose.

Chapter 6 • Using the Pro-Link iQ Website
Chapter 6 • Using the Pro-Link iQ Website

Using the Search Function

The Search bar is located near the top left of the main page. Use the Search function to find a word or phrase in the website.

To search:

1 In the Search box, enter a word or phrase.

2 Click Go.

Logging Out

It is important to log out when you are finished using the Pro-Link iQ Customer Support website.

To log out:

1 From the navigation list, click Logout.

You are directed to the home page of the NEXIQ Technologies™ company- wide website.

Pro-Link iQ Administration

Pro-Link iQ Administration 7 u u Using the Pro-Link iQ Administration Menu, page 70 Using the

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Pro-Link iQ Administration 7 u u Using the Pro-Link iQ Administration Menu, page 70 Using the

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Using the Pro-Link iQ Administration Menu, page 70

Using the Desktop Companion, page 79

This chapter explains the two administrative areas of Pro-Link iQ:

• Pro-Link iQ Administration Menu

• Desktop Companion

The Pro-Link iQ Administration Menu is already on your iQ. With it you perform many system administration tasks, such as installing and uninstalling software, activating and registering software, and configuring the iQ.

Very importantly, you also use the Administration Menu to connect your iQ to your PC so that you can use Desktop Companion.

The Desktop Companion is a way of looking at the “insides” of the iQ conveniently on your PC. You can display owner information, add applications, activate applications, and remove applications.

NOTE:

i Many of the functions described in this chapter can also be performed with the Cus- tomer Service website, described in Chapter 6.

Chapter 7 • Pro-Link iQ Administration
Chapter 7 • Pro-Link iQ Administration

Using the Pro-Link iQ Administration Menu

The Administration menu enables you to perform an assortment of tasks. These tasks are described in the following subsections

• Installing software

• Uninstalling software

• Activating/Registering Software

• Configuring the Pro-Link iQ

• Viewing system details

• Managing reports

• Connecting to a remote PC

• Scanning a vehicle

- Using the Pro-Link iQ Administration Menu
- Using the Pro-Link iQ Administration Menu

Installing Software

To install new application software on the Pro-Link iQ, the installation files must first be saved to a USB memory stick or Compact Flash (CF) card. The storage device is then inserted into the USB port or the CF card slot on the top of the Pro- Link iQ (see previous chapter for information on how to find these ports).

When you click Install Software on the Administration menu, the iQ will search for all installation files on the memory media you are using at the time. A list of avail- able installation files will be formed (files with a .CAB extension). The list includes the name of the file and its location on any memory media you are using at the time.

NOTE:

i In the center of the screen toward the bottom of the display, the iQ dis- plays the page currently being displayed and the total number of pages available. You use the Next Page and Previous page buttons to navigate to the page you want to view.

After you choose the application you want to install, installation begins immediate- ly. Once complete, a message window opens indicating that the installation was successful. If you click OK, other applications may be installed, or select Back to return to the Administration menu.

To install software:

1 Save the installation files to a storage device (e.g., USB memory stick, or CF card).

2 Insert the storage device into the top of the Pro-Link iQ in the appropriate slot.

3 From the administration menu, select Install Software.

The Pro-Link iQ forms a list of available installation files (files with the .CAB extension) from the storage device and displays them on the screen, along with their location.

4 Highlight the file you want to install

The selected file will be highlighted in blue.

5 Select Install to begin the software installation.

A window opens displaying the result of the installation process.

6 Select OK to continue.

Chapter 7 • Pro-Link iQ Administration
Chapter 7 • Pro-Link iQ Administration

7 Select Back to return to the Administration menu.

Uninstalling Software

To remove applications currently installed on the Pro-Link iQ, select Uninstall Software from the Administration menu. The Pro-Link iQ populates a list of every application currently installed on the device, the version of the application, and if it is Registered or still in Evaluation mode.

NOTE:

i In the center of the screen toward the bottom of the display, the iQ dis- plays the page currently being displayed and the total number of pages available. You use the Next Page and Previous Page buttons to navi- gate to the page you want to view.

Select the application you want to uninstall, and press the Uninstall button. A window opens confirming the removal of the application. Select No to cancel the process, or Yes to continue. Removal will begin immediately upon answering Yes.

Once the application is uninstalled, it will be removed from the list. At this point, other applications may be uninstalled, or Back will return you to the Administration menu.

- Using the Pro-Link iQ Administration Menu
- Using the Pro-Link iQ Administration Menu

To uninstall software:

1 From the Administration menu, select Uninstall Software.

The Pro-Link iQ populates a list of installed applications from the internal memory and displays them on the screen.

2 Select the application you want to uninstall.

The selected file will be highlighted in blue.

3 Select Uninstall to begin the software removal process.

A window opens confirming the removal of the application.

4 Select Yes to continue.

The application is removed from the Pro-Link iQ and the list.

5 Select Back to return to the Administration menu.

Activating/Registering Software

Use the Activate Software function to register applications (that is, to change them from Evaluation Mode to Registered Mode). Once registered, applications are available for unlimited use. When you select Activate Software from the Adminis- tration menu, the iQ populates a list of applications currently installed on the tool and indicates whether or not the application is Registered or in Evaluation mode.

NOTE:

i In the center of the screen toward the bottom of the display, the iQ dis- plays the page currently being displayed and the total number of pages available. You use the Next Page and Previous page buttons to navi- gate to the page you want to view.

Pick the application you want to register, then select Activate.

You can register applications using an Activation Code File that you download from the Internet to a USB memory stick or a Compact Flash Card. If a memory device is unavailable, you can get the registration code for an application from the Internet and enter it manually.

Chapter 7 • Pro-Link iQ Administration
Chapter 7 • Pro-Link iQ Administration

To enter the registration code manually, select Activate and if no activation files are found, the Pro-Link iQ asks if you would like to enter the activation code man- ually. Select Yes and an on-screen keyboard opens. Type in the activation code, and select Activate. Once registered, the application is available for unlimited use. Select other applications to register, or select Back to return to the Adminis- tration menu.

To activate/register software:

1 Save activation files on a storage device.

2 Insert the storage device into the top of the Pro-Link iQ using the appropriate port.

3 From the Administration menu, select Activate Software.

The Pro-Link iQ forms a list of installed applications and displays them on the screen. The current registration status (Registered or Evaluation Mode) of each application is also displayed.

4 Select the application you want to register.

The selected file is highlighted in blue.

5 Select Activate to begin software registration.

The Pro-Link iQ searches the storage device for activation files. If the file is found, the registration will begin, and go to step 8.

If no activation files are found, the Pro-Link iQ asks if you want to enter a code manually.

6 Select Yes.

7 Type in the code using the on-screen keyboard that will pop up, and press Activate.

8 Select OK to continue

9 Select Back to return to the Administration Menu.

- Using the Pro-Link iQ Administration Menu
- Using the Pro-Link iQ Administration Menu

Configuring the Pro-Link iQ

Configuration enables you to set the clock and customize personal owner informa- tion stored on the iQ. When owner information is stored on the iQ, this information is printed at the top of printouts and saved reports.

Owner Information Settings

To enter owner information settings, select Configuration from the Administra- tion menu. If owner information is not already displayed, select the View Owner Info Settings button in the lower left corner of the screen. Select a field to fill or modify. An on-screen keyboard opens so that information can be entered into the desired input box. After all settings are filled, select Apply Settings to save the information entered. Select Back to return to the Administration menu.

To enter or modify owner information settings:

1 Select Configuration from the Administration menu.

The Configuration window opens, displaying either time settings or owner information settings.

2 If time settings are displayed, select View Owner Info Settings, otherwise skip to step 3.

3 Select the information box you want to modify.

An on-screen keyboard opens.

4 Use the keyboard to enter information.

5 Select Hide to close the keyboard.

6 Select Apply Settings to save the information to the Pro-Link iQ.

7 Select Back to return to the Administration menu.

Chapter 7 • Pro-Link iQ Administration
Chapter 7 • Pro-Link iQ Administration

Date/Time Settings

To enter the date and time settings, select Configuration from the Administration menu. Use the drop-down arrow at the end of the Date bar to open the calendar and select the current date. To set the time, select hours, minutes, seconds and choose AM or PM. Use the arrows at the end of the box to scroll to the correct time. Select Apply Settings to save the set time and date. Select Back to return to the Administration menu.

To set the date/time:

1 From the Administration menu, select Configuration.

The Configuration window opens, displaying either date/time settings or owner information settings.

2 If owner information is displayed, press View Date/Time Settings, otherwise skip to Step 3.

3 Use the down-arrow at the end of the Date bar to open the drop-down calendar.

The calendar opens.

4 Select the correct date from the calendar.

5 To change the time, select hours, minutes, seconds, or AM/PM.

6 Use the left/right arrows at the end of the Time bar to scroll to the correct value.

7 Select Apply Settings to save the information.

8 Select Back to return to the Administration menu.

Date/Time

- Using the Pro-Link iQ Administration Menu
- Using the Pro-Link iQ Administration Menu

Viewing System Details

The View System Details button on the Administration menu displays all the ap- plications currently on the Pro-Link iQ. The list displayed includes all the available applications on the Pro-Link iQ, including version numbers and registration status (Registered or Evaluation Mode). You also have the option of printing the list if a printer is connected through one of the USB ports on top of the device.

To view system details:

1 From the Administration menu, select View System Details.

The Pro-Link iQ forms a list of installed applications from the internal memory and displays them on the screen.

The list includes the application name, the application’s version number, and whether or not the application is Registered or in Evaluation Mode.

2 Select Print to send a copy of the list to the printer connect to the Pro-Link iQ.

3 Select Back to return to the Administration Menu.

Printing Reports

The Reports button on the Administration menu enables you to manage vehicle information stored on the Pro-Link iQ. Reports such as Vehicle Information, Fault Code Lists, Parameter Values, and other information can be stored for later anal- ysis. Once you have accessed the Reports menu, you can print reports to a printer connected to the Pro-Link iQ or delete them to free up memory for other reports.

To print reports:

1 From the Administration menu, select Reports.

The Pro-Link iQ displays all report files currently saved on the internal memory and displays them on the screen. Reports can be printed or deleted.

2 Select the desired report.

The selected report will be highlighted in blue.

3 Select Print to send a copy of the report to the printer connected to the Pro- Link iQ.

4 Select Delete to remove the report from the Pro-Link iQ permanently.

5 Select Back to return to the Administration menu.

Chapter 7 • Pro-Link iQ Administration
Chapter 7 • Pro-Link iQ Administration

Connecting to a Remote PC

The Connect to Remote PC button enables the Pro-Link iQ to communicate with your PC or laptop.

To connect to a PC:

1 Connect the USB cable to the Pro-Link iQ.

2 Then connect the other end of the USB cable to your PC.

3 If this is not the initial device installation and the Install New Hardware wizard opens, try using a different USB port on your PC.

4 From the Administration menu, select Connect to Remote PC.

You will be prompted to start the Desktop Companion (next section) utility on your PC.

5 From your PC’s desktop, select the Start button.

6 Select All Programs 4 NEXIQ 4 Pro-Link iQ Desktop Companion

4 Pro-Link iQ Desktop Companion.

The Pro-Link iQ Desktop Companion will launch and connect to the iQ.

The iQ will display the following message:

Connected to Remote Companion Application

Scanning a Vehicle

The Scan Vehicle button closes the Administration menu and starts scanning the vehicle connected to the iQ.

To scan a vehicle:

From the Administration menu, select Scan Vehicle.

Scanning begins.

- Using the Desktop Companion
- Using the Desktop Companion

Using the Desktop Companion

The Pro-Link iQ Desktop Companion is a utility you install on your PC or laptop. It enables you to manage the following:

• Pro-Link iQ applications

• Reports

• Configurations

• Updates

Once installed, the Desktop Companion utility creates a folder named My Pro- Link iQ in the My Documents folder on the PC. Inside this folder are five subfolders:

• System Bundle Files

• Installation Files

• Activation Code Files

• System Information Reports

• Report Files

How to Install Desktop Companion

Customers will be provided with the Desktop Companion on a disc that the unit ships with, or they can download it from the Customer Service website.

Once connection to the iQ has been made, the Desktop Companion main menu displays:

• The name given to the device

• Device serial number

• Currently installed system bundle version

If the connection to the device is broken, either because the cable is disconnected or the Administration remote server is not running, the Desktop Companion main menu displays a “Disconnected” message to the user.

Chapter 7 • Pro-Link iQ Administration
Chapter 7 • Pro-Link iQ Administration

Owner Information

The Owner Information Button enables you to set the Pro-Link iQ clock and to enter personal information. The Sync button updates the Pro-Link iQ date and time settings to match the settings of the PC to which it is connected. Under Owner Information, enter the information into the empty boxes and click Apply. These actions update the owner information saved on the Pro-Link iQ.

To enter owner information:

1

From the Desktop Companion main menu, click Owner Information.

The Owner Information window opens displaying Current Device Date and Time and Owner Information settings.

2

Click Sync to set the date and time on the Pro-Link iQ to be the same time maintained on your PC.

3

In

the Owner Information part of the screen, click the information box to be

 

modified.

 

A

cursor appears on the screen in that box.

4

Use the keyboard to enter the information.

5

Click Apply to save the information.

6

Click Back To Main Menu to return to the Desktop Companion main menu.

- Using the Desktop Companion
- Using the Desktop Companion

Save Installed Application List to Computer

The Save Installed Application List to Computer button saves a file containing a list of the installed iQ applications to your PC or laptop. Pressing this button opens a “Save As” window, giving you the opportunity to choose what to name the file and where to store it.

The default Save As location for the file is:

My Documents 4 My Pro-Link iQ 4 System Information Reports

To save the installed application list:

1 From the Desktop Companion main menu, select Save Installed Applica- tion List to Computer.

A

browser window opens asking the name of the save file and allowing you

to

change the default saving location.

2 Enter the name of the save file and press Save.

Print Installed Application List

The Print Installed Application List button prints a list of all applications currently installed on the iQ.

To print the installed application list:

1 From the Desktop Companion main menu, click Print Installed Applica- tion List.

A copy of the list of installed applications is sent to the printer you have

already connected to the your PC.

Transfer and View Pro-Link iQ Reports

The Transfer & View Pro-Link iQ Reports button enables you to view reports that have copied from your Pro-Link iQ to your PC and transfer these reports to your PC.

View Reports on Computer

The View Reports on Computer button enables you to view any Pro-Link iQ reports currently copied on your PC. Reports saved to your PC are by default stored in the folder below, which is created by Desktop Companion. The View Reports on Computer button automatically opens this folder so that all reports already transferred from the iQ to the PC can be viewed.

Chapter 7 • Pro-Link iQ Administration
Chapter 7 • Pro-Link iQ Administration

NOTE:

i This destination cannot be changed.

My Documents 4 My Pro-Link iQ 4 Report Files

To view reports on computer:

1 From the Desktop Companion main menu, click Transfer & View Pro-Link iQ Reports.

The Desktop Companion scans the Pro-Link iQ for any saved report.

2 Click View Reports on Computer.

The default Save As folder opens.

3 Select the report you want to view, and double-click the file you want to open.

4 Click Back To Main Menu to return to the Desktop Companion main menu.

Transfer All Reports to Computer

The Transfer All Reports to Computer button moves all saved reports found on the iQ into the save folder on the PC. These files are then erased from the iQ.

To transfer all reports to computer:

1 From the Desktop Companion main menu, click Transfer & View Pro-Link iQ Reports.

The Desktop Companion scans the Pro-Link iQ for any reports currently saved on it.

2 Click Transfer All Reports to Computer.

All reports currently saved on the iQ are transferred to the save folder (see previous section), and removed from the iQ.

3 Click Back To Main Menu to return to the Desktop Companion main menu.

- Using the Desktop Companion
- Using the Desktop Companion

Updating the System Bundle

Occasionally the Pro-Link iQ operating system will need to be updated. When this has to be done, a system bundle file is downloaded from the Customer Support website to this folder on your PC:

My Documents 4 My Pro-Link iQ 4 System Bundle Files

When you click on Update System Bundle, the save folder on your PC is opened. You select the appropriate file with the .CAB extension and click Open. The files will be transferred via USB connection to the Pro-Link iQ and automatically in- stalled. You will be prompted with a completion message when installation is finished.

NOTE:

i The iQ will automatically restart and reconnect to the Desktop Companion.

Click OK to return to the Desktop Companion main menu.

To update the system bundle:

1 From the Desktop Companion main menu, click Update System Bundle.

The save folder is opened and its contents displayed.

2 Select the appropriate installation files with the .CAB extension, and click Open.

The files are transferred via USB connection to the iQ and automatically installed.

Your PC displays a completion message when the installation process is fin- ished. The iQ will automatically restart and reconnect to the Desktop Companion.

3 Click OK to return to the Desktop Companion main menu.

Chapter 7 • Pro-Link iQ Administration
Chapter 7 • Pro-Link iQ Administration

Add Application To Pro-Link iQ

When applications need to be updated for new vehicle compatibility, or if new ap- plications become available, you will download them from the Customer Support website. They will be downloaded into this folder on your PC.

My Documents 4 My Pro-Link iQ 4 Installation Files

The Add Application to Prolink iQ button opens the save folder so you can browse it for the necessary files. Select the appropriate file with the .CAB extension and click Open. Installation begins immediately. The files are transferred via USB con- nection from your PC to the iQ and installed automatically. You will be prompted with a completion message when the installation process is finished. Click OK to return to the Desktop Companion main menu.

To add an application to the iQ:

1 From the Desktop Companion menu, click Add Application to Pro-Link iQ.

The save folder opens.

2 Select the appropriate installation files with the .CAB extension and click Open.

The files are transferred to the iQ and installed automatically. Your PC displays a completion message when installation is finished.

3 Click OK to return to the Desktop Companion menu.

- Using the Desktop Companion
- Using the Desktop Companion

Activating an Application for Unlimited Usage

The Activate Application for Unlimited Usage button is used to register applica- tions which are still in Evaluation Mode. Registering an application enables it for unlimited use. You can activate the applications either with an activation code or use an activation code file. If you tell the system to find a code, the save folder for activation files is opened. This location is:

My Documents 4 My Pro-Link iQ 4 Activation Code Files

You select the appropriate file with the .ACF extension, and click Open. Activation begins and the results are displayed on your PC upon completion.

To activate an application for unlimited usage:

1 Select an Evaluation Mode application from the Installed Application list.

The Activate Application for Unlimited Usage button is enabled.

2 From