Status Completed Attempt Score 188 out of 200 points Time Elapsed 13 minutes out of 1 hour.

Instructions

Question 1
4 out of 4 points

The Logistics function of a supply chain would include Marketing and Engineering as its key interorganizational participants.
Answer Selected Answer: Correct Answer: False False 4 out of 4 points

Question 2
Jack can now order his puppys dog food directly from HappyHound Dog Products via the Internet instead of going to local retail outlet. This is an example of
Answer Selected Answer: c.

Disintermediation
Correct Answer: c.

Disintermediation

Question 3
4 out of 4 points

A Management Information System must provide information that is

Answer Selected Answer: c.

Both timely and accurate

Correct Answer: c.

Both timely and accurate

Question 4
4 out of 4 points

Logistics is a classic example of the __________ approach to business problems.

Answer Selected Answer: b.

Systems
Correct Answer: b.

Systems

Question 5
4 out of 4 points

A warehouse management system automates the process of building orders, tending loads, and even tracking shipments.

Answer Selected Answer: Correct Answer: False False 4 out of 4 points

Question 6
BOM is an acronym for
Answer Selected Answer: c.

Bill of materials
Correct Answer: c.

Bill of materials

Question 7
4 out of 4 points

Electronic commerce refers to the use of information technology solutions to automate business transactions.
Answer Selected Answer: Correct Answer: True True 4 out of 4 points

Question 8

EDI is no longer in use due the spread of the Internet

Answer Selected Answer: Correct Answer: False False 4 out of 4 points

Question 9

An electronic commerce system:

Answer Selected Answer:

can improve the speed and quality of business communication.

Correct Answer:

can improve the speed and quality of business communication.

Question 10
4 out of 4 points

Which job title would most likely be responsible for supervising production in a manufacturing setting?
Answer

Selected Answer:

production manager
Correct Answer:

production manager

Question 11
4 out of 4 points

What famous communications company is discussed in this chapter?

Answer Selected Answer: b.

Nokia
Correct Answer: b.

Nokia

Question 12
4 out of 4 points

E-commerce is the component of a supply chain that is the most susceptible to breakdown.
Answer Selected Answer: Correct Answer: False False 4 out of 4 points

Question 13

Efforts to improve cooperation among firms in the supply chain can be characterized as:
Answer Selected Answer:

relationship management.
Correct Answer:

relationship management.

Question 14
4 out of 4 points

Form utility is defined as having products available where they are needed.
Answer Selected Answer: Correct Answer: False False 4 out of 4 points

Question 15
___________ can be used where no line-of-sight is available between scanner and label.
Answer Selected Answer: c.

RFID
Correct Answer: c.

RFID

Question 16
4 out of 4 points

Most organizations function as part of a larger supply chain.

Answer Selected Answer: Correct Answer: True True 4 out of 4 points

Question 17

Planning numbers needed for effective decision making are typically developed by:
Answer Selected Answer:

forecasting.
Correct Answer:

forecasting.

Question 18
4 out of 4 points

Proctor and Gamble, as early as _____ realized the need for supply chains.
Answer Selected Answer: c.

1837
Correct Answer: c.

1837

Question 19
4 out of 4 points

4PLs differ from 3PLs in that 4PLs work to ensure that all 3PLs are working effectively
Answer Selected Answer: Correct Answer: True True 0 out of 4 points

Question 20
Supply chain analytics combines __________ with ____________ to identify trends, perform comparisons, and highlight opportunities.
Answer Selected Answer: a.

Software, computer technology

Correct Answer:

b.

Technology, employee effort

Question 21
4 out of 4 points

Hierarchical is an concept related to

Answer Selected Answer: c.

Organizational design
Correct Answer: c.

Organizational design

Question 22
4 out of 4 points

According to your text, why in recent years have customers gained much power?
Answer Selected Answer: d.

Greater access to information

Correct Answer: d.

Greater access to information

Question 23
4 out of 4 points

The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services is called:
Answer Selected Answer:

the operations function.

Correct Answer:

the operations function.

Question 24
4 out of 4 points

Which of these statements about recent trends in operations and supply chain management is BEST?
Answer Selected Answer:

More companies are putting an emphasis on relationship management.

Correct Answer:

More companies are putting an emphasis on relationship management.

Question 25
4 out of 4 points

The supply chain is a network of manufacturers and service providers that work together to convert and move goods from the raw materials stage to the end user.
Answer Selected Answer: Correct Answer: True True 4 out of 4 points

Question 26
Among the barriers to supply chain management implementation are
Answer Selected Answer: d.

All of these barriers

Correct Answer: d.

All of these barriers

Question 27
4 out of 4 points

When customer demand is stable and variety of needs are low, the text suggest that a _____ supply chain is best.
Answer Selected Answer: b.

Lean
Correct Answer: b.

Lean

Question 28
4 out of 4 points

Which of the following is primarily a supply chain management decision?

Answer Selected Answer:

from whom to purchase materials

Correct Answer:

from whom to purchase materials

Question 29
4 out of 4 points

Among the methods used to track employee productivity are

Answer Selected Answer: a.

Tachographs
Correct Answer: a.

Tachographs

Question 30

4 out of 4 points

Jon was a mathematical whiz. He had a flair for developing spreadsheets, using statistics, and creating simulations to show the effects of changes in policy and infrastructure. His skills equipped him well for his operations and supply chain position as:
Answer Selected Answer:

an analyst.
Correct Answer:

an analyst.

Question 31
4 out of 4 points

Which department is least likely to interact with the purchasing function?

Answer Selected Answer:

human resources
Correct Answer:

human resources

Question 32
4 out of 4 points

One of the assigned videos in this unit discusses

Answer Selected Answer: b.

Socially responsible SCM

Correct Answer: b.

Socially responsible SCM

Question 33
4 out of 4 points

Which of the following lists is in correct supply chain order?

Answer Selected Answer:

first-tier supplier - manufacturer - distributor

Correct Answer:

first-tier supplier - manufacturer - distributor

Question 34
4 out of 4 points

One method of controlling pilferage is

Answer

Selected Answer:

a.

Automobile decals
Correct Answer: a.

Automobile decals

Question 35
4 out of 4 points

A second-tier supplier is downstream from a first-tier supplier in the supply chain.

Answer Selected Answer: Correct Answer: False False 0 out of 4 points

Question 36

The association for operations management is AOM.

Answer Selected Answer: Correct Answer: True False 4 out of 4 points

Question 37

Most of the participants in a supply chain are both suppliers and customers.
Answer Selected Answer: Correct Answer: True True 4 out of 4 points

Question 38
A TPS is a system that helps people work together.
Answer Selected Answer: Correct Answer: False False 4 out of 4 points

Question 39
Excess capacity is one of the primary causes of pilferage.
Answer Selected Answer: Correct Answer: False False 0 out of 4 points

Question 40
If one needed more information than a typical process map could convey, they might construct a
Answer

Selected Answer:

a.

Process map with timing

Correct Answer: c.

Value stream map

Question 41
4 out of 4 points

In which decade did logistics begin receiving more recognition and importance?
Answer Selected Answer: c.

1980's
Correct Answer: c.

1980's

Question 42
4 out of 4 points

According to the text, time utility is considered an important aspect of logistics.

Answer Selected Answer: Correct Answer: True True 4 out of 4 points

Question 43

The transformation process can be used to describe the production of intangible services.
Answer Selected Answer: Correct Answer: True True 4 out of 4 points

Question 44

Inputs to the transformation process are tangible, but the outputs may be tangible or intangible.
Answer Selected Answer: Correct Answer: False False 4 out of 4 points

Question 45
According to CSCMP, logistics management is defined as that part of Supply Chain Management that plans, controls and implements the forward and reverse flow and storage of goods, services and related information between the point of origin and the point of consumption.
Answer Selected Answer: True

Correct Answer:

True 4 out of 4 points

Question 46
EIS is short for which type of system:
Answer Selected Answer: b.

Executive information system

Correct Answer: b.

Executive information system

Question 47
4 out of 4 points

Which of the following is NOT a flow typically found in a supply chain?

Answer Selected Answer:

risk
Correct Answer:

risk

Question 48
4 out of 4 points

The increasing use of SKUs have nothing but positive effects on logistics.
Answer Selected Answer: Correct Answer: False False 4 out of 4 points

Question 49
According to your text and the video in this unit, the __________ is defined as the impact of the variability in demand orders among supply chain participants.
Answer Selected Answer: c.

Bullwhip effect
Correct Answer: c.

Bullwhip effect

Question 50
4 out of 4 points

ABC Manufacturing allows divisional unit managers to make certain logistical decisions. This is an example of
Answer Selected Answer: a.

Decentralized logistics

Correct Answer:

a.

Decentralized logistics

FALSE
TRUE/FALSE? The drive for efficiency has decreased the level of globalization in the world economy over the last twenty years.

True
TRUE/FALSE? In general, operatings management activities are information and decision intensive.

Analyst
Uses analytical & quantitative methods to understand, predict, and improve processes within the supply chain.

Commodity Manager
Acquires knowledge in a specific market in which the org purchases significant quantities of materials and services. Helps formulate long-term commodity strategies and manage long-term relationships with selected suppliers.

Customer Service Manager

Plans and directs customer service teams to meet the needs of customers and support company operations. Works closely with marketing and sales, logistics and transportation departments.

International Logistics Manager

Works closely with manufacturing, marketing, and purchasing to create timely, cost-effective import/export supply chains.

Logistics services salesperson

Markets transportation, warehousing, and specialized services to other companies.

Production manager
Supervises production in a manufacturing setting. Responsible for a wide range of personnel.

Sourcing analyst
Identifies global sources of materials, selects suppliers, arranges suppliers' contracts, and manages ongoing suppliers' relationships.

Sourcing manager
Measures supplier performance, identifies suppliers requiring improvement, and facilitates efforts to improve suppliers' processes.

Logistics and Material planner

Reviews existing procedures and examines opportunities to streamline production, purchasing warehousing, distribution, and financial forecasting to meet product distribution needs.

Systems support manager (Management information systems)

Provides analytical support in the management of logistics information, supplier performance data, materials requirements, and scheduling processes.

Transportation Manager
Manages private, third-party, and contract carriage systems to assure timely and cost-efficient transportation of all incoming and outgoing shipments.

Supply Chain
A network of manufacturers and service providers that work together to convert and move goods from the raw materials stage to the end user.

FALSE
TRUE/FALSE Inputs to the transformation process are tangible, but the outputs may be tangible or intangible.

True
TRUE/FALSE Electronic commerce refers to the use of information technology solutions to automate business transactions.

Relationship Management
Efforts to improve cooperation among firms in the supply chain can be characterized as:

Operations Function
The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services.

Raw materials, intangible needs, and information, demand forecasts or detailed intelligence on supply market conditions.
Inputs to operations can come from many places and take many forms. They can include:

False
TRUE/FALSE Outputs of an operations function are always tangible.

Electronic commerce, Increasing competition and globalization, and relationship management

Recent trends in operations and supply chain management:

True
TRUE/FALSE Information and materials are two examples of inputs to the transformation process.

Second-tier supplier, First-tier supplier, manufacturer, Distributor, Retailer, Customer

Supply chain order

Satisfied Customer
_______ is an example of an output of the transformation process.

False
TRUE/FALSE A second-tier supplier is downstream from a first-tier supplier in the supply chain.

True
TRUE/FALSE A first-tier supplier is downtstream from a second-tier supplier.

True
TRUE/FALSE of the three flows linking orgs in a supply chain, info and monetary flows always move upstream and physical flows always move downtstream

False
TRUE/FALSE Inputs to the transformation process are tangible, but the outputs may be tangible or intangible.

Forecasting
Planning numbers needed for effective decision making are typically developed by

True
TRUE/FALSE Every org has an operations function.

True
TRUE/FALSE Electronic commerce refers to the use of information technology solutions to automate business transactions.

False
T/F The drive for efficiency has decreased the level of globalization in the world economy over the last twenty years.

True
T/F The Purchasing function of a supply chain would count Engineering, Finance, and Marketing among its key interfunctional participants.

Satisfied Customers
________ is an example of an output of the transformation process.

True
T/F Most organizations function as part of a larger supply chain.

True
An electronic commerce system can improve the speed and quality of business communication.

False
T/F The outputs of an operations function are always tangible.

True
T/F Most of the participants in a supply chain are both suppliers and customers.

True
T/F Information and materials are two examples of inputs to the transformation process.

False
T/F To participate in a supply chain, a firm must actually handle the physical goods at some point.

True
T/F In general, operations management activities are information and decision intensive.

Production Manager
Which job title would most likely be responsible for supervising production in a manufacturing setting?

True
T/F The transformation process can be used to describe the production of intangible services.

True
T/F To avoid supply chain problems, firms must manage relationships with their downstream suppliers as well as their upstream customers.

False
T/F Of the three flows linking organizations in a supply chain, information and monetary flows always move upstream and physical flows always move downstream.

True
T/F The supply chain is a network of manufacturers and service providers that work together to convert and move goods from the raw materials stage to the end user.

False
T/F E-commerceis the component of a supply chain that is the most susceptible to breakdown.

True
T/F From whom to purchase materials is primarily a supply chain management decision.

True
T/F The Purchasing function of a supply chain would count Engineering, Finance, and Marketing among its key inter functional participants.

HR
Which department is least likely to interact with the purchasing function?

Risk
____ is NOT a flow typically found in the supply chain.

True
T/F The association for operations management is AOM.

Facilitators and Channel Intermediaries

These lesser known participants play minor but necessary roles in logistics channels.

True
T/F Logistics in business does not include Administration

False
T/F Form utility is defined as having products available where they are needed.

Acquisition of materials handling equipment and packaging and inventory.

Two of the major Finance departments concerns are

False
T/F The increasing use of SKU's have nothing but positive effects on logistics.

GDP Gross Domestic Product

common economic factor to describe the cost of business logistics

Intermediaries
One important impact of the Internet on channel design is the removal of

1980s
In which decade did logistics begin receiving more recognition and importance?

True
T/F According to CSCMP, logistics management is defined as that part of Supply Chain Management that plans, controls and implements the forward and reverse flow and storage of goods, services and related information between the point of origin and the point of consumption.

Disintermediation
Jack can now order his puppy?s dog food directly from Happy Hound Dog Products via the Internet instead of going to local retail outlet.This is an example of

Systems
Logistics is a classic example of the __________ approach to business problems.

Systems, Total Cost Approach

Types of approach to logistics

True
T/F One important aspect of logistics is that one system doesn't fit all companies

True
T/F Time utility is considered an important aspect of logistics

Globalization of trade
Among the reasons for the rise of importance of logistics discussed in the text are

True
T/F According to CSCMP, logistics management is defined as that part of Supply Chain Management that plans, controls and implements the forward and reverse flow and storage of goods, services and related information between the point of origin and the point of consumption.

Facilitators and channel intermediaries

These lesser known participants play minor but necessary roles in logistics channels

Globalization of trade
Among the reasons for the rise of importance of logistics discussed in the text are

Intermediaries
One important impact of the Internet in channel design is the removal of

False
T/F Form utility is defined as having products available where they are needed.

Disintermediation
Jack can now order his puppys dog food directly from Happy Hound Dog Products via the Internet instead of going to local retail outlet. This is an example of

Intermediaries
One important impact of the Internet on channel design is the removal of

ERP
Enterprise Resource Planning

Not a panacea (be a;; end all solution), security concerns, portability of tech devices, people related factors (employee resistance to change)
According to the text, among the challenges associated with information technology and logistics are

Office automation system

Spread sheet applications would probably be found in this type of system:

RFID
___________can be used where no line-of-sight is available between scanner and label.

Timely and accurate

A Management Information System must provide information that is

False
T/F EDI is no longer in use due the spread of the Internet

Executive information system

EIS is short for which type of system:

False
T/F A warehouse management system automates the process of building orders, tending loads, and even tracking shipments.

E-procurement
_____________ uses the Internet to make it easier, faster, and less expensive to purchase goods and services.

Datamining
___________________ is the application of mathematical tools to large bodies of data in order to extract correlations and rules.

False
T/F ATPS is a system that helps people work together

Simulation
A technique for modeling a real-world system is known as

EDI
____________ links suppliers and customers electronically and provides for seamless transmission of data.

Transaction Processing System

A ______________ collects and stores information about an organizations daily activity.

Software-as-a-service
Many companies are using on-demand software which is also known as

1990s
Approximately when did social responsibility related to logistics emerge?

Tachographs
Among the methods used to track employee productivity are

Fragmented and unified

There are two basic organizational structures associated with logistics, they are

Decentralized logistics
ABC Manufacturing allows divisional unit managers to make certain logistical decisions. This is an example of

Relevancy
_____________ refers to satisfying current and emerging customer needs.

Terrorism prevention
CSI, in the context of the text discussion, deals primarily with

False
T/F Reverse logistics refers to analyzing supply chains from the opposite end of your organization?s perspective.

Donate excel inventory

Socially responsible philanthropists may

True
T/F Simply put, productivity is level of output divided by level of input.

False
T/F Excess capacity is one of the primary causes of pilferage.

Automobile decals
One method of controlling pilferage is

Socially responsible SCM

One of the assigned videos in this unit discusses

Organizational design
Hierarchical is a concept related to

Bullwhipeffect
According to your text and the video in this unit, the __________ is defined as the impact of the variability in demand orders among supply chain participants.

Lean
When customer demand is stable and variety of needs are low, the text suggests that a _____ supply chain is best.

Source
Which of the following processes exist as part of the SCOR Model?

True
T/F 4PL?s differ from 3PL?s in that 4PL?s work to ensure that all 3PL?sare working effectively

Greater access to information

According to your text, why in recent years have customers gained much power?

Software, computer technology

Supply chain analytics combines __________ with ____________ to identify trends, perform comparisons, and highlight opportunities.

True
The term leagility (la jill eh t) refers to supply chains eliminating all waste and ensuring level schedules.

Reg and political considerations, Lack of top mgmt commitment, reluctance to share, or use relevant info, incompatible info systems, incompatible corp culture, globalization
Among the barriers to supply chain management implementation are

1837
Proctor and Gamble, as early as _____ realized the need for supply chains.

Supplychain
______________encompasses all activities associated with the flow and transformation of goods from the raw material stage through to the end user.

Introduction to Operations and Supply Chain Management, 3e (Bozarth/Handfield) Chapter 1 Introduction to Operations and Supply Chain Management 1) Every organization has an operations function. Answer: TRUE Diff: 1 Page Ref: 3 Reference: Why Study Operations and Supply Chain Management? Keywords: organization, operations, function 2) Most organizations function as part of a larger supply chain. Answer: TRUE Diff: 1 Page Ref: 3 Reference: Why Study Operations and Supply Chain Management? Keywords: organization, supply, chain, supply chain 3) The supply chain is a network of manufacturers and service providers that work together to convert and move goods from the raw materials stage to the end user. Answer: TRUE Diff: 1 Page Ref: 3 Reference: Why Study Operations and Supply Chain Management? Keywords: organization, supply, chain, network 4) To participate in a supply chain, a firm must actually handle the physical goods at some point. Answer: FALSE Diff: 2 Page Ref: 3 Reference: Why Study Operations and Supply Chain Management? Keywords: decision, supply, chain, operations 5) Information and materials are two examples of inputs to the transformation process. Answer: TRUE Diff: 1 Page Ref: 4 Reference: Why Study Operations and Supply Chain Management? Skill: AACSB: Communication Keywords: information, materials, input, transformation 6) The transformation process can be used to describe the production of intangible services. Answer: TRUE Diff: 1 Page Ref: 5 Reference: Why Study Operations and Supply Chain Management? Keywords: transformation, operations, input, output 7) Inputs to the transformation process are tangible, but the outputs may be tangible or intangible. Answer: FALSE Diff: 1 Page Ref: 5

Reference: Why Study Operations and Supply Chain Management? Keywords: transformation, operations, input, output 8) In general, operations management activities are information and decision intensive. Answer: TRUE Diff: 2 Page Ref: 5 Reference: Why Study Operations and Supply Chain Management? Keywords: information, decision, operations, management 9) Of the three flows linking organizations in a supply chain, information and monetary flows always move upstream and physical flows always move downstream. Answer: FALSE Diff: 2 Page Ref: 6 Reference: Why Study Operations and Supply Chain Management? Skill: AACSB: Communication Keywords: information, monetary, information, flows, supply, chain 10) A second-tier supplier is downstream from a first-tier supplier in the supply chain. Answer: FALSE Diff: 2 Page Ref: 6 Reference: Why Study Operations and Supply Chain Management? Keywords: downstream, supply, chain, tier 11) Most of the participants in a supply chain are both suppliers and customers. Answer: TRUE Diff: 2 Page Ref: 6 Reference: Why Study Operations and Supply Chain Management? Keywords: supply, chain, supplier, customer 12) Electronic commerce refers to the use of information technology solutions to automate business transactions. Answer: TRUE Diff: 1 Page Ref: 10 Reference: Important Trends Skill: AACSB: Use of Information Technology Keywords: electronic, commerce, e-commerce, information, technology 13) The drive for efficiency has decreased the level of globalization in the world economy over the last twenty years. Answer: FALSE Diff: 2 Page Ref: 10 Reference: Important Trends Keywords: globalization

14) E-commerce is the component of a supply chain that is the most susceptible to breakdown. Answer: FALSE Diff: 2 Page Ref: 10 Reference: Important Trends Skill: AACSB: Use of Information Technology Keywords: e-commerce, electronic, commerce, supply, chain 15) To avoid supply chain problems, firms must manage relationships with their downstream suppliers as well as their upstream customers. Answer: FALSE Diff: 2 Page Ref: 11 Reference: Important Trends Keywords: customer, relationship, management, downstream, upstream 16) The association for operations management is AOM. Answer: FALSE Diff: 2 Page Ref: 11 Reference: Operations and Supply Chain Management and You Keywords: APICS 17) The Purchasing function of a supply chain would count Engineering, Finance, and Marketing among its key interfunctional participants. Answer: TRUE Diff: 2 Page Ref: 12 Reference: Operations and Supply Chain Management and You Keywords: sourcing process 18) The Logistics function of a supply chain would include Marketing and Engineering as its key interorganizational participants. Answer: FALSE Diff: 2 Page Ref: 12 Reference: Operations and Supply Chain Management and You Keywords: logistics, activity 19) The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services is called: A) the supply chain. B) the operations function. C) the evoked set. D) relationship management. Answer: B Diff: 1 Page Ref: 3 Reference: Why Study Operations and Supply Chain Management? Keywords: operations, function

20) Which of the following is NOT a flow typically found in a supply chain? A) physical B) information C) monetary D) risk Answer: D Diff: 2 Page Ref: 3 Reference: Why Study Operations and Supply Chain Management? Skill: AACSB: Communication Keywords: supply, chain, flow 21) Which of the following is primarily a supply chain management decision? A) from whom to purchase materials B) how many of each item should be produced C) the mix of labor skill and automation D) plant location Answer: A Diff: 3 Page Ref: 4 Reference: Why Study Operations and Supply Chain Management? Keywords: supply, chain, decision, supplier 22) ________ is an example of an output of the transformation process. A) Material B) Information C) Satisfied customers D) Intangible needs Answer: C Diff: 3 Page Ref: 4 Reference: Why Study Operations and Supply Chain Management? Keywords: output, transformation, process, customer 23) Which of the following statements about the operations function is NOT correct? A) Inputs to operations can take many different forms. B) Nearly all operations activities require coordination with other business functions. C) The outputs of an operations function are always tangible. D) Operations management activities are information intensive. Answer: C Diff: 2 Page Ref: 5 Reference: Why Study Operations and Supply Chain Management? Keywords: operations, function, tangible, output

24) Which of the following statements regarding the supply chain is TRUE? A) A second-tier supplier is downstream from a first-tier supplier. B) A first-tier supplier is upstream from a second-tier supplier. C) A first-tier supplier is downstream from a second-tier supplier. D) A customer is upstream from a first-tier supplier. Answer: C Diff: 2 Page Ref: 6 Reference: Why Study Operations and Supply Chain Management? Keywords: downstream, upstream, tier, supplier, customer 25) Which of the following lists is in correct supply chain order? A) first-tier supplier manufacturer distributor B) distributor manufacturer retailer C) first-tier supplier second-tier supplier third-tier supplier D) customer retailer distributor Answer: A Diff: 2 Page Ref: 6 Reference: Why Study Operations and Supply Chain Management? Keywords: downstream, tier, supplier, distributor 26) Which of these statements about recent trends in operations and supply chain management is BEST? A) A lower level of competition exists thanks to an increased level of globalization. B) The rate of change in markets is actually lower than 10-15 years ago once inflation is factored in. C) More companies are putting an emphasis on relationship management. D) Customers demand increased standardization in goods and services. Answer: C Diff: 2 Page Ref: 10 Reference: Important Trends Keywords: information, management, trends 27) An electronic commerce system: A) is used to transmit information only upstream. B) can improve the speed and quality of business communication. C) is used to transmit information only downstream. D) links everyone in the supply chain except customers. Answer: B Diff: 2 Page Ref: 10 Reference: Important Trends Skill: AACSB: Use of Information Technology, Communication Keywords: e-commerce, business, communications

28) Which of the following is NOT a trend in operations management? A) increased use of electronic commerce B) increased globalization C) decreased delivery times D) decreased customization Answer: D Diff: 2 Page Ref: 10 Reference: Important Trends Keywords: trend, operations, management, customization 29) Efforts to improve cooperation among firms in the supply chain can be characterized as: A) globalization. B) domestic focus. C) relationship management. D) electronic commerce. Answer: C Diff: 2 Page Ref: 10 Reference: Important Trends Keywords: relationship, management, supply, chain 30) The organization that provides national and institutional leadership in purchasing and materials management is: A) APICS. B) ISM. C) CLM. D) ASQ. Answer: B Diff: 3 Page Ref: 12 Reference: Operations and Supply Chain Management and You Keywords: supply, management, purchasing 31) Which job title would most likely be responsible for supervising production in a manufacturing setting? A) supply chain manager B) production manager C) supplier development manager D) purchasing manager Answer: B Diff: 1 Page Ref: 11 Reference: Operations and Supply Chain Management and You Keywords: operations, production, manufacturing, manager

32) Jon was a mathematical whiz. He had a flair for developing spreadsheets, using statistics, and creating simulations to show the effects of changes in policy and infrastructure. His skills equipped him well for his operations and supply chain position as: A) a service manager. B) an analyst. C) a commodity manager. D) a sourcing manager. Answer: B Diff: 1 Page Ref: 11 Reference: Operations and Supply Chain Management and You Keywords: analyst 33) Which department is least likely to interact with the purchasing function? A) engineering B) finance C) human resources D) operations Answer: C Diff: 3 Page Ref: 12 Reference: Operations and Supply Chain Management and You Keywords: operations, purchasing, finance, engineering 34) Planning numbers needed for effective decision making are typically developed by: A) forecasting. B) capacity planning. C) inventory management. D) process selection. Answer: A Diff: 3 Page Ref: 12 Reference: Operations and Supply Chain Management and You Keywords: forecasting 35) The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services is ________. Answer: operations Diff: 1 Page Ref: 3 Reference: Why Study Operations and Supply Chain Management? Keywords: operations, product, service 36) Most organizations function as part of larger ________ that are linked through physical, monetary, and information flows. Answer: supply chains Diff: 1 Page Ref: 3 Reference: Why Study Operations and Supply Chain Management? Keywords: supply chain

37) Operations can be considered a transformation process that takes things like materials, labor, and capital, called ________ and transforms them into goods or services, called ________. Answer: inputs, outputs Diff: 1 Page Ref: 4 Reference: Why Study Operations and Supply Chain Management? Keywords: operations, transformation, input, output 38) The transformation process takes materials, intangible needs, and information and turns those into these three broad categories of outputs: ________, ________, and ________. Answer: tangible goods, fulfilled needs, satisfied customers Diff: 3 Page Ref: 4 Reference: Why Study Operations and Supply Chain Management? Keywords: output, transformation, process, customer 39) Operations management activities are ________ and ________ intensive. Answer: information; decision Diff: 2 Page Ref: 5 Reference: Why Study Operations and Supply Chain Management? Keywords: decision, supply, chain, operations 40) An activity or firm that is positioned earlier in the supply chain relative to another activity or firm is said to be ________. Answer: upstream Diff: 1 Page Ref: 6 Reference: Why Study Operations and Supply Chain Management? Keywords: upstream, supply chain 41) Printing and binding a book take place ________ from the conversion of wood to paper pulp in a publishing supply chain. Answer: downstream Diff: 2 Page Ref: 6 Reference: Why Study Operations and Supply Chain Management? Keywords: downstream, supply chain 42) The ________ model is used to define relationships in supply chain management. Answer: SCOR Diff: 1 Page Ref: 7 Reference: Why Study Operations and Supply Chain Management? Keywords: SCOR, supply chain 43) A second-tier supplier is located ________ from a first-tier supplier. Answer: upstream Diff: 1 Page Ref: 6 Reference: Why Study Operations and Supply Chain Management? Keywords: upstream, supply chain

44) The five broad areas of the Supply Chain Operations Reference model include ________, ________, ________, ________, and ________. Answer: plan, source, make, deliver, return Diff: 1 Page Ref: 7 Reference: Why Study Operations and Supply Chain Management? Keywords: SCOR, SCM 45) The ________ area of the SCOR model includes everything from entering customer orders and determining delivery dates to storing and moving goods to the final destination. Answer: delivery Diff: 1 Page Ref: 7 Reference: Why Study Operations and Supply Chain Management? Keywords: SCOR, supply chain 46) ________ is the use of information technology solutions to automate business transactions. Answer: Electronic commerce Diff: 1 Page Ref: 10 Reference: Important Trends Skill: AACSB: Use of Information Technology Keywords: electronic, commerce, e-commerce, information 47) ________ is the term that describes efforts to improve operations by increasing supply chain members' willingness to cooperate. Answer: Relationship management Diff: 2 Page Ref: 10 Reference: Important Trends Keywords: relationship, relationship management, supply chain 48) The professional society for persons interested in operations and supply chain management is ________. Answer: APICS Diff: 2 Page Ref: 11 Reference: Operations and Supply Chain Management and You Keywords: APICS 49) A(n) ________ acquires knowledge in a specific market in which the organization purchases significant quantities of materials and services. Answer: commodity manager Diff: 3 Page Ref: 11 Reference: Operations and Supply Chain Management and You Keywords: commodity manager, commodity 50) A(n) ________ supervises production in a manufacturing setting. Answer: production manager Diff: 1 Page Ref: 11 Reference: Operations and Supply Chain Management and You Keywords: production manager, production

51) The ________ is a leader in education and all aspects of quality improvement. Answer: ASQ or American Society for Quality Diff: 2 Page Ref: 12 Reference: Operations and Supply Chain Management and You Keywords: American society, quality, ASQ 52) ________ is an operations activity with the purpose of designing and implementing the transformation processes that best meet the needs of the customer and firm. Answer: Process selection Diff: 3 Page Ref: 12 Reference: Operations and Supply Chain Management and You Keywords: process, selection, transformation, design 53) ________ is the operations and supply chain activity that manages the amount and placement of finished goods and work-in-process goods within the company and the supply chain. Answer: Inventory management Diff: 3 Page Ref: 12 Reference: Operations and Supply Chain Management and You Keywords: inventory 54) The ________ function of an organization manages the movement of physical goods throughout the supply chain. Answer: logistics Diff: 2 Page Ref: 12 Reference: Operations and Supply Chain Management and You Keywords: logistics, supply chain 55) What are three reasons that the study of operations and supply chain management is important? Answer: One reason that the study of operations management is important is that every organization must make a product or provide a service that someone values. Without this, there is no reason for the existence of the organization. The study of supply chain management is important because most organizations function as part of a larger supply chain. Finally, organizations must carefully manage their operations and supply chains in order to prosper. The better the supply chain and operations functions are coordinated, the greater chance for success of all members. Diff: 1 Page Ref: 3 Reference: Why Study Operations and Supply Chain Management? Keywords: organization, operations, supply chain

56) Describe the operations function's transformation process and provide an example for each element. Answer: The transformation process view of operations management holds that inputs are transformed into outputs. Examples of inputs are raw materials, labor, capital, equipment, information, and intangible needs. The transformation process is the conversion of these inputs using either manufacturing or service operations (and sometimes both). Manufacturing operations might be painting, welding, machining, or assembling. Outputs of the transformation process are tangible goods, fulfilled needs, and satisfied customers. Specific examples may vary depending on the company chosen. Diff: 2 Page Ref: 4-6 Reference: Why Study Operations and Supply Chain Management? Keywords: transformation, operations, input, output 57) Distinguish between upstream and downstream firms in a supply chain and provide an example. Answer: Upstream and downstream are relative terms that describe the position of a supply chain member from one point of reference. A supply chain member that is upstream from a firm is sending their output to the firm for use as an input. A supply chain member that is downstream from a firm is taking the firm's output and using it as an input to their own processes. It is possible for a single member of a supply chain to be both upstream and downstream from one or more members of their supply chain. Diff: 2 Page Ref: 6 Reference: Why Study Operations and Supply Chain Management? Keywords: upstream, downstream, supply chain, input, output 58) Distinguish between first-tier and second-tier suppliers in a supply chain and provide an example. Answer: First-tier, second-tier, and any subsequent steps are measured relative to their position from a common point in the supply chain. All companies at a level (call it A) receive inputs from their first-tier suppliers (level B). These first-tier suppliers (at level B) in turn receive their inputs from their own first-tier suppliers (level C). These companies (level C) are considered secondtier suppliers of the companies at level A. Both tiers are upstream from level A, but level B is downstream from level C. Examples will vary. Diff: 2 Page Ref: 6 Reference: Why Study Operations and Supply Chain Management? Keywords: first tier, second tier, upstream, downstream, supply chain, input, output

59) Supply chains have been in existence for over a century. What is different about supply chains in the twenty-first century from those in existence 100 years ago? Answer: The active management of supply chain activities is the big difference between supply chains in existence today and those of decades ago. Active management includes relationship management and an examination of the supply chain as a whole to optimize it from a global perspective. In the past, the production managers of each company in the supply chain were more concerned with the operation and financial well being of his own company, often to the detriment of other members of the supply chain. Diff: 2 Page Ref: 7 Reference: Why Study Operations and Supply Chain Management? Skill: AACSB: Reflective Thinking Keywords: supply chain, management 60) Briefly discuss the three important trends in business that have focused attention on operations and supply chain management. Answer: The three trends are electronic commerce, increasing competition and globalization, and relationship management. Electronic commerce is the use of information technology solutions to automate business transactions. E-commerce promises to improve the speed, quality, and cost of business communications and can be used to coordinate a supply chain. The rate of change in markets, products, and technology is escalating, resulting in increased competition. It is no longer good enough to be the best producer within a city, region, or country; firms must be able to compete on a global scale. Finally, we recognize that very few firms are not in a supply chain. As a firm strives to improve to meet this global competition, it may require the cooperation of other members of its supply chain. This cooperation is by no means a certainty, so relationship management is essential to facilitate supply chain coordination. Diff: 2 Page Ref: 10 Reference: Important Trends Skill: AACSB: Use of Information Technology Keywords: e-commerce, global, relationship, supply chain

61) What are three possible career paths in operations and supply chain management? What functions would each path perform? Answer: Choices will vary, but the text lists these eight possibilities. Analyst - Uses analytical and quantitative methods to understand, predict, and improve processes within the supply chain. Production manager - Plans and controls production in a manufacturing setting. Responsible for a wide range of personnel. Service manager - Plans and directs customer service teams to meet the needs of customers and support company operations. Sourcing manager - Identifies global sources of materials, selects suppliers, arranges contracts, and manages ongoing relationships. Commodity manager - Acquires knowledge in a specific market in which the organization purchases significant quantities of materials and services. Helps formulate long-term commodity strategies and manage long-term relationships with selected suppliers. Supplier development manager - Measures supplier performance, identifies suppliers requiring improvement, and facilitates efforts to improve suppliers' processes. International logistics manager - Works closely with manufacturing, marketing, and purchasing to create timely, cost-effective import/export supply chains. Transportation manager - Manages private, third-party, and contract carriage systems to ensure timely and cost-efficient transportation of all incoming and outgoing shipments. Diff: 2 Page Ref: 11 Reference: Operations and Supply Chain Management and You Keywords: operations, function 62) Choose any two non-operations business functions. Provide examples of an operations or supply chain activity that interfaces directly with each business function you have chosen. Answer: Examples will vary. The marketing function interfaces with operations and supply chain management during process selection, forecasting, capacity planning, planning and control, purchasing, and logistics. The finance function works closely with operations and supply chain management in process selection, forecasting, capacity planning, inventory management, and purchasing. The human resource function works directly with operations and supply chain management when making process selection and capacity planning decisions. The accounting function works with operations and supply chain management when capacity planning is being performed. The IT function is involved with operations and supply chain management while process selection, inventory management, and planning and control are taking place. Diff: 3 Page Ref: 12 Reference: Operations and Supply Chain Management and You Skill: AACSB: Reflective Thinking Keywords: e-commerce, global, relationship, supply chain