Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
October 2009
A monthly publication that shares with you
the essence of good service.
1. Imagine if you were the patient, how do you want to be treated Jan 09 Jul 09
2. What can you do to make your department more service-oriented? Knowledge 73.7% 86.4%
3. How can we encourage one another to provide better service to our patients? and skills