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Swans
&
White
Elephants
Return
On
Investment
In
Business
Intelligence
David M Walker
Data
Management
&
Warehousing
It's
not
easy
to
persuade
someone
to
go
to
college
based
on
a
purely
financial
or
numbers
game,
and
the
same
thing
goes
for
BI.
You
just
have
to
believe
that
BI
is
absolutely
essential
for
you
as
an
organization
to
invest,
that
this
is
a
fundamental
core
competency
that
you
have
to
have.
Bill
Hostmann,
Vice
President
&
Analyst,
Gartner,
March
2008
What
is
Good
BI?
Good
BI
is
the
fusion
of
the
right
information,
the
right
time,
the
right
format,
and
the
right
human
and/or
system
resources.
If
we
wish
to
improve
BI,
we
ask
these
questions:
Do
business
users
have
the
information
needed,
when
they
need
it,
to
make
decisions?
Do
those
people
have
the
expertise,
training
and
mindset
to
use
that
information
in
the
best
way
for
the
good
of
the
organization?
Are
they
doing
their
job
better
because
of
the
information
being
delivered?
How
much
difference
does
that
information
make
to
them?
Dorothy
Miller,
BI
Metrics,
Feb
2009
The
term
Black
Swan
comes
from
the
17th
century
European
assumption
that
'All
swans
are
white'.
In
that
context,
a
black
swan
was
a
symbol
of
something
that
was
impossible
or
could
not
exist.
In
the
18th
Century,
the
discovery
of
black
swans
in
Western
Australia
metamorphosed
the
term
to
connote
that
a
perceived
impossibility
may
actually
come
to
pass.
Black
Swans:
Product
Master
Data
Data
Warehouse
requirements
delivered
Data
Warehouse
analysis
identifies
no
management
of
product
master
data
and
no
product
master
list
Project
risk
raised
and
escalated
to
executive
level
BI
Project
postponed
and
staff
re-‐tasked
to
define
and
deliver
Corporate
Product
MDM
Implements
ERP
based
MDM
solution
and
reduces
product
catalogue
by
90%
Directly
affects
corporate
bottom
line
Restarts
BI
Project
six
months
later
with
massively
improved
data
quality
and
data
integration
Black
Swans:
Financial
Reporting
Telco
in
DotCom
boom
consistently
overstates
earnings
and
subscriber
growth
to
boost
share
price
Business
refuses
to
adjust
statutory
reporting
as
they
have
been
using
the
‘Excel’
numbers,
it
would
be
embarrassing
to
restate
the
figures
and
the
new
ones
are
just
too
different
Business
collapses
and
is
taken
over,
national
newspapers
report
that
‘internal
systems’
had
the
correct
figures
The
failure
to
use
real
data
was
highlighted
by
auditors
as
a
significant
factor
in
the
poor
decisions
made
by
management
Black
Swans:
The
Salesman
Fraud
Supplier
of
confectionary
to
a
major
supermarket
chain
First
Release
of
Data
Warehouse
CEO
was
un-‐happy
with
the
numbers
from
the
new
system
He
knew
that
the
supermarket
was
their
biggest
customer
Be
Pro-‐active
An
opportunity
to
demonstrate
the
true
value
of
BI
(It
might
save
your
job
too!)
White
Elephants
A
white
elephant
is
a
valuable
possession
of
which
its
owner
cannot
dispose
and
whose
cost
(particularly
cost
of
upkeep)
is
out
of
proportion
to
its
usefulness.
The
term
derives
from
the
sacred
white
elephants
kept
by
Southeast
Asian
rulers.
To
possess
a
white
elephant
was
(and
still
is)
regarded
as
a
sign
that
the
monarch
was
ruling
with
justice
and
power,
and
that
the
kingdom
was
blessed
with
peace
and
prosperity.
The
animals
were
considered
sacred
and
laws
protected
them
from
labour,
receiving
a
gift
of
a
white
elephant
from
a
monarch
was
both
a
blessing
and
a
curse:
a
blessing
because
the
animal
was
sacred
and
a
sign
of
the
monarch's
favour,
and
a
curse
because
the
animal
had
to
be
kept
and
could
not
be
put
to
practical
use
to
offset
the
cost
of
maintaining
it.
White
Elephants
Convention
over
Configuration
Bank
with
existing
data
warehouse
Wanted
to
use
a
different
data
modelling
technique
in
the
same
data
warehouse
for
the
new
elements
Justified
as
a
management
decision
because
“we
can’t
afford
to
re-‐
develop
the
old
model
but
we
want
the
best
technique
for
the
new
parts”
‘On
Rails’
Values
“DRY
-‐
Don’t
repeat
yourself”
&
“Convention
over
configuration”
Use
each
component
in
a
consistent
way
Aids
Understanding
and
Reduces
Maintenance
Use
each
component
for
the
purpose
it
was
intended
White
Elephants:
Not
evaluating
technology
Second
Generation
Data
Warehouse
Build
Existing
platform
major
RDBMS
Recommended
solution:
Componentised
architecture
with
high
performance
database
engine
and
simple
ETL
architecture
developed
by
small
in
house
team
Chosen
solution:
Existing
RDBMS
vendor
with
tightly
coupled
ETL
tool
from
a
different
vendor
and
major
SI
doing
development
on
site
–
“because
that’s
the
way
we
do
it
here
and
management
won’t
consider
anything
else”
Current
issues:
Considered
too
costly
and
is
being
delivered
late
Already
having
to
review
technology
choices
because
of
performance
issues
before
roll-‐out
complete
SI
has
left
taking
all
the
knowledge
with
them
White
Elephants:
Making
an
ETL
White
Elephant
Existing
data
warehouse
in
personal
finance
company
with
a
ETL
load
built
from
SQL
scripts
and
a
shell
script
and
tight
control
via
SVN
in
production
for
3
years
New
IT
Director
commissions
review
by
vendor
that
recommends
the
vendors
ETL
tool
for
US$400K
Six
Months,
4
Consultants
@
US$1.5K
per
day
(a
total
spend
>US$600K)
later
…
All
ETL
converted
Runs
20%
slower
Other
BI
developments
delayed
whilst
changes
made
Internal
Review
ETL
tools
can’t
handle
load
ETL
experts
too
expensive
for
long
term
engagements
SQL
scripts
can
be
developed
by
more
resources
SQL
scripts
allow
more
work
to
be
done
in
the
appliance
SQL
scripts
allow
more
agile
approach
SQL
scripts
allow
tighter
change
management
The
cost
Retraining
of
over
2000
staff
Failure
to
de-‐commission
old
reporting
tool
50%
too
many
licences
bought
for
the
new
tool
User
dissatisfaction
with
the
(new)
reporting
tool
White
Elephants:
Reporting
Tool
Penetration
Business
intelligence
vendors
Nigel
Pendse
of
BI
Survey
like
to
talk
up
a
20/80
split:
shows
just
over
8
percent
of
employees
are
actually
using
only
20
percent
of
users
are
BI
tools.
actually
consuming
BI
technologies;
the
remaining
Even
in
industries
that
have
80
percent
are
aggressively
adopted
BI
tools
(e.g.,
wholesale,
banking,
and
disenfranchised.
retail),
usage
barely
exceeds
11
percent.
Reasons
Security
limitations
Hardware
cost
Data
availability
Slow
query
performance
Software
cost
Internal
politics
and
Software
was
too
hard
to
(more
precisely)
internal
use
power
struggles
User
scalability
White
Elephants:
Not
testing
the
delivery
Any
delivery
has
stages
Requirements
/
Analysis
/
Design
/
Build
/
Test/
Deploy
etc.
Many
more
small
tests
performed
early
will
save
huge
amounts
of
time
and
money
Have
to
handle
short
term
slippages
If
you
haven’t
got
time
to
test
then
you
are
planning
to
spend
OPEX
Massive
user
perception
impact
as
information
is
right
first
time
White
Elephants
Garbage
In
::
Garbage
Out
‘On
two
occasions
I
have
been
asked
"Pray,
Mr.
Babbage,
if
you
put
into
the
machine
wrong
figures,
will
the
right
answers
come
out?"
…
I
am
not
able
rightly
to
apprehend
the
kind
of
confusion
of
ideas
that
could
provoke
such
a
question.’
–
Charles
Babbage
1791-‐1871
A
failure
to
address
Data
Quality
at
every
stage
will
always
lead
to
additional
costs
Plan
for
your
BI
project
to
spin
off
dozens
of
data
quality
projects
and
continue
to
do
so
throughout
its
life
There
are
positive
black
swans
in
every
organization,
it
is
just
a
matter
of
identifying
them
as
they
occur
Members
of
your
team
will
have
insights
beyond
their
remit
based
on
their
experience,
identify
these
people
and
exploit
their
insights
Lucky people have the ability to turn bad luck into good fortune
Every
project
will
face
set-‐backs
-‐
embrace
them
as
an
opportunity
and
change
your
project/remit
and
reset
your
goals
Based
on
work
by
Prof.
Richard
Wiseman,
University
of
Hertfordshire,
2003
Improving
ROI
Black
swans
(handled
positively)
massively
increase
Gain
from
investment
Return
On
Investment
In
Business
Intelligence
THANK YOU