e-Support Filename: Date:

TP02 015a.pdf 10-11-07

MODELS AFFECTED / SERIAL NUMBERS AFFECTED: imageRUNNER 105/8500/85/7200/7105 Series SUBJECT: Troubleshooting E069 Issues This Technical Publication has been revised to include the imageRUNNER 7105 Series engines in terms of the Fixing Roller assembly procedure being followed. GENERAL: If an E069 issue should occur in the field, certain areas should be checked to prevent this occurrence. DETAILS: Fuser Assembly: The Collar may be placed in the wrong place or not installed at all. With the Collar missing and/or installed incorrectly, the Upper Fuser Roller will be positioned too far forward and push up against the Bearing causing friction and produce metal shavings. [See pages 2 of 4 and 3 of 4] HVT Assembly: When the Transport Bed is pushed into the machine and the Lever is lifted to lock the Transfer/Separation Corona into place, the Contact on the HVT may spread after awhile causing poor contact and start to arc. [See page 2 of 4] OTHER MEASURES TO CHECK: SP-Mode: Turns ON/OFF the separation output correction mechanism 0 = Standard Mode (default) 1 = Low Voltage Mode Transfer/Separation Corona Lock Bracket: Check for side-to-side movement of the Transfer/Separation Corona Assembly caused by the Lock Plate bracket being twisted. Reform it Clockwise to produce a snug fit, which prevents the Transfer/Separation Corona from moving.

Side-to-Side Movement

Reform bracket to prevent movement

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. AND IS CONFIDENTIAL INFORMATION TO BE RETAINED FOR REFERENCE PURPOSES BY THE AUTHORIZED DEALER WITH WHOM SERVICE AGREEMENTS HAVE BEEN ENTERED INTO. USER AGREES TO INDEMNIFY CANON U.S.A. INC., AND TO HOLD IT HARMLESS AGAINST ANY CLAIM ARISING BY REASON OF THE POSSESSION OR USE THEREOF. ITS UNAUTHORIZED USE IS PROHIBITED. For additional technical information, please visit the Canon Systems and Technical Support Division website at: www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office

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Transfer/Separation Terminal: The terminal on the Transfer/Separation Assembly has been modified to prevent cracking which in turn can cause arcing. Modified Transfer Separation Corona Assembly: imageRUNNER 8500 imageRUNNER 85 imageRUNNER 7200 imageRUNNER 105 UL UL UL UL MNE00001 and Higher MNF00001 and Higher MNG00001 and higher MPT03262 and Higher
Fuser Assembly

Collar should be installed after bearing

Collar is installed in wrong Place.

With Collar in wrong place or missing, the Upper Fuser Roller will be placed too forward causing friction between the Upper Fuser Roller and Bearing producing metal shavings.

HVT

The Contact Has spread causing poor contact.

Above: Left side is Poor Contact & Right side is good contact.

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MEASURES: Fuser Assembly: Corrections should be made in your Service Manual and Parts Catalog to prevent mistakes in reassembling the Fuser in the field. See the diagrams below:

Incorrect

Correct

Rear Side showing incorrect components on Left and correct on the Right Incorrect

Correct

Front Side showing incorrect components on Left and correct on the Right iR8500/7200 Service Manual: FY8-13H3-010, Page 2-164 iR105 Service Manual FY8-13HF-000, Page 2-123 & 2-124

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TP02 015a.pdf 10-10-07

Bushing is on wrong side where Bearing should be installed first There are two [2] Ring Clips and the second Ring Clip is placed on both sides of item #22.

imageRUNNER 105/8500/7200 Parts Catalogs are incorrect. Figure above shows corrections made.

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