Supportability Whitepaper VATSellto Billto Ship NAV2013

Microsoft Dynamics NAV 2013
VAT Bill-to, Sell-to and Ship-to Supportability White Paper
V1.0
Released: November 5, 2012
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2012 Microsoft Corporation. All rights reserved. Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation. For more information, see Use of Microsoft Copyrighted Content at http://www.microsoft.com/about/legal/permissions/ Microsoft, Internet Explorer, Windows, and Microsoft Dynamics are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Microsoft products mentioned herein may be either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are property of their respective owners.
About the Author Author: Bio: Vanessa Garca Vanessa is Escalation Engineer with the CSS EMEA Microsoft Dynamics NAV group based in Madrid, Spain with 10 years of Microsoft Dynamics NAV experience. Vanessa started her career in the old Navision company and she was part of the Development team for 5 years. Now she is working in the Support side. In addition, she was working in a Microsoft Dynamics NAV partner as Microsoft Dynamics NAV consultant.
Table of Contents
SUMMARY ............................................................................................................................................................. 1 Contents ................................................................................................................................................................1 1. VAT BILL-TO, SELL-TO AND SHIP-TO FUNCTIONALITY ..................................................................................... 2 2. OBJECTS INVOLVED IN THIS FUNCTIONALITY ................................................................................................. 3 3. SETUP ............................................................................................................................................................ 4 4. BASIC FUNCTIONALITY ....................................................................................................................................... 5 Sell-to Customer No. / Bill-to Customer No. .....................................................................................................5 Buy-from Vendor No. / Pay-to Vendor No. .......................................................................................................5 Bill-to/Sell-to VAT Calc. Functionality ...............................................................................................................6 Ship-to Address and Ship-to Code Functionality.............................................................................................17 Order Addresses and Order Address Code Functionality ...............................................................................20 5. ENHANCEMENTS IN THE VAT BILL-TO, SELL-TO, SHIP-TO FUNCTIONALITY SINCE MICROSOFT DYNAMICS NAV 2009..................................................................................................................................................................... 23 W1: THE VAT ENTRY IS CREATED INCORRECTLY WHEN YOU POST A SALES ORDER BY USING SELL-TO/BUY-FROM NO. AS THE BILLTO/SELL-TO VAT CALC. VALUE IN THE GENERAL LEDGER SETUP DIALOG BOX .................................................................... 24 Description of the Issue: .................................................................................................................................24 Steps to Repro: ................................................................................................................................................24 Solution: ..........................................................................................................................................................29 W1: THE BILL-TO CUSTOMER NO. FIELD IS EMPTY IN A POSTED PAYMENT INVOICE OF A SALES ORDER ................................... 30 Description of the Issue: .................................................................................................................................30 Steps to Repro: ................................................................................................................................................30 Solution: ..........................................................................................................................................................32 W1: THE SHIP-TO CODE FIELD IS EMPTY UNEXPECTEDLY AFTER YOU RUN THE GET SALES FUNCTION FOR A SPECIAL ORDER IN A SPECIAL PURCHASE ORDER ..................................................................................................................................... 33 Steps to Repro: ................................................................................................................................................33 Solution: ..........................................................................................................................................................34 W1: THE "SHIP-TO ADDRESS DOES NOT EXIST" ERROR MESSAGE WHEN YOU POST A SALES INVOICE FOR A CUSTOMER WHO HAS MULTIPLE SHIP-TO ADDRESS AND BILL-TO ADDRESS IN MICROSOFT DYNAMICS NAV 2009 ................................................. 35 Steps to Repro: ................................................................................................................................................35 Solution: ..........................................................................................................................................................36 DE: THE VAT ENTRY IS CREATED INCORRECTLY WHEN YOU POST A SALES ORDER BY USING SELL-TO/BUY-FROM NO. AS THE BILLTO/SELL-TO VAT CALC. VALUE IN THE GENERAL LEDGER SETUP DIALOG BOX IN THE GERMAN VERSION .................................. 37 Description of the Issue: .................................................................................................................................37 Steps to Repro: ................................................................................................................................................37 Solution: ..........................................................................................................................................................38 DK: A SALES ORDER IN WHICH THE SELL-TO CUSTOMER IS FROM SWEDEN AND THE BILL-TO CUSTOMER IS FROM NORWAY IS NOT REPORTED IN THE VAT-VIES DECLARATION TAX AUTH. REPORT (19) IN THE DANISH VERSION ............................................. 39 Description of the Issue: .................................................................................................................................39 Steps to Repro: ................................................................................................................................................39 Solution: ..........................................................................................................................................................40 UK: THE VAT ENTRY IS CREATED INCORRECTLY WHEN YOU POST A SALES ORDER BY USING SELL-TO/BUY-FROM NO. AS THE BILLTO/SELL-TO VAT CALC. VALUE IN THE GENERAL LEDGER SETUP DIALOG BOX IN THE UK VERSION ......................................... 41 Description of the Issue: .................................................................................................................................41 Steps to Repro: ................................................................................................................................................41
Solution: ..........................................................................................................................................................42 6. KNOWN ISSUES AND LIMITATIONS .................................................................................................................. 43 7. CONCLUSION ................................................................................................................................................... 44
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Summary
This white paper for VAT Bill-to, Sell-to and Ship-to explains the basic functionality and the known issues and limitations of the functionality from a supportability point of view.
Contents
The following content will be included in the white paper: 1. VAT Bill-to, Sell-to & Ship-to functionality Understand what this functionality is about. 2. Objects involved in this functionality Learn which objects in Dynamics NAV 2013 interact with this functionality. 3. Setup Understand how to setup this functionality. 4. Basic Functionality Understand the basic processes involved in this functionality. 5. Enhancements in the VAT Bill-to, Sell-to & Ship-to functionality since Microsoft Dynamics NAV 2009 Learn about all the enhancements that have been implemented in Microsoft Dynamics NAV 2013 since Microsoft Dynamics NAV2009. 6. Known issues and Limitations Learn about the known issues and limitations of this functionality. 7. Conclusion Summary of the things leant and purpose.
Microsoft Microsoft Confidential
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1. VAT Bill-to, Sell-to and Ship-to Functionality

This functionality gives the user the possibility to indicate where the VAT Bus. Posting Group code is copied from, depending on the option selected in setup for the Bill-to/Sell-to VAT Calc. field. This functionality will apply for Sales and Purchase documents. In addition, we will see the possibilities that Microsoft Dynamics NAV 2013 gives to the user in terms of Shipment Addresses for Sales Documents and Order Addresses for Purchase Documents.
2012 Microsoft Corporation. All rights reserved.
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2. Objects Involved in this Functionality

The following objects are present in Microsoft Dynamics NAV 2013 and will be available for this VAT Bill-to, Sell-to & Ship-to functionality.
Figure 1: Objects Present in Microsoft Dynamics NAV 2013 and Available for this VAT Bill-to, Sell-to & Ship-to Functionality
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3. Setup
The following setup is available for VAT Bill-to/Sell-to functionality in Microsoft Dynamics NAV 2013: Go to Departments, click Administration, click Financial Management, click Finance and then select General Ledger Setup under Tasks.
Figure 2: General Ledger Setup
We will find the field: Bill-to/Sell-to VAT Calc. and the two options: Bill-to/Pay-to No Sell-to/Buy-from No
The user can set it up as they need, and depending on the conditions, the VAT Bus. Posting Group will be copied from one or another place in the application. No other VAT related information is handled in the international version.
Important: From Customer & Vendor Page, for Shipment and Order Addresses functionality, the user can set up alternative Ship-to and Order Addresses, but this has no impact on any VAT related information.
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4. Basic Functionality
Sell-to Customer No. / Bill-to Customer No.
All Sales headers contain two Customer numbers: 1. Sell-to Customer No.: Indicates which Customer you will ship the items to. It can be found under the General tab in the Sales Documents. 2. Bill-to Customer No.: Indicates which Customer you will send the invoice to. It can be found under the Invoicing tab in the Sales Documents. If the user does not change it, the program will automatically enter the Sell-to Customer number in the Bill-to Customer No. field, so that the invoice will be sent to the same customer as the items. If the Bill-to Customer No. field on the Customer Card contains a different customer number, or the user changes it manually in the Sales Document, then the program will retrieve the Bill-to customer number from that field.
Important: All customer-related information regarding invoicing, discounts, statistics and so on will refer to the customer who will receive the invoice (Bill-to Customer), not the one who receives the items (Sell-to Customer).
Buy-from Vendor No. / Pay-to Vendor No.

All Purchase headers contain two Vendor numbers: 1. Buy-from Vendor No.: Indicates who ships the order. It can be found under the General tab in the Purchase Documents. 2. Pay-to Vendor No.: Indicates who invoices the order. It can be found under the Invoicing tab in the Purchase Documents. If the user does not change it, then the program will automatically enter the vendor number from this field in the Pay-to Vendor No. field on the purchase header, indicating that the invoice has been sent from the same vendor as the items. If the Pay-to Vendor No. field on the vendor card contains a different vendor number, or the user changes it manually in the Purchase Document, then the program will retrieve the vendor number from that field.
Important: All vendor-related information regarding invoicing, discounts, statistics and so on will refer to the vendor who sends the invoice (Pay-to Vendor), not the one who ships the items (Buy-from Vendor).
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Bill-to/Sell-to VAT Calc. Functionality

The Bill-to/Sell-to VAT Calc. field will allow the user to change the behavior in the application regarding this functionality depending on the option selected. Let us see how it works: The following table shows how this functionality works depending on the value the user selects in the setup for this Bill-to/Sell-to VAT Calc. field:
Table 1: How Bill-to/Sell-to VAT Calc. Functionality Works Depending on the Value Selected
Bill-to/Sell-to VAT Calc. Bill-to/Pay-to No. Sell-to/Buy-from No.
"VAT Bus. Posting Group" is copied from

Invoices Purchases Sales Orders Invoices Orders Bill-to Customer Bill-to Customer Pay-to Vendor Pay-to Vendor Sell-to Customer Sell-to Customer Buy-from Vendor Buy-from Vendor
Now we will see an example in the application of each of the options to learn how it works.
When Bill-to/Pay-to No. Option Is Selected for Sales Invoices and Sales Orders
1. We go to General Ledger Setup and select the value Bill-to/Pay-to No. for the field Bill-to/Sell-to VAT Calc.
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Figure 3: Bill-to/Sell-to VAT Calc. = Bill-to/Pay-to No.
2. We will use two Customers already created in the application: a. Customer 10000 The Cannon Group PLC
Note: The VAT Bus. Posting Group for this Customer is NATIONAL.
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Figure 4: VAT Bus. Posting Group = NATIONAL
b. Customer 20000 Selangorian Ltd.

Note: The VAT Bus. Posting Group for this Customer is EU.
Figure 5: VAT Bus. Posting Group = EU
3. A Sales Order is created for Customer 10000, but we change the Bill-to Customer No. to Customer 20000 as follows:
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Figure 6: Bill-to Customer No. = 20000
Important:
Several messages to the user will appear in order to change the information related to discounts, statistics and invoicing from one Customer to the new one in Bill-to Customer No.
4. After posting the Sales Order, a Posted Invoice is created for Customer 10000, to whom the items will be shipped to, but the Invoice will be sent to Customer 20000. 5. The VAT Entries will show that the VAT Bus. Posting Group was copied from Billto Customer (so EU), and not from the Sell-to Customer, was NATIONAL for Customer 10000. 6. The Invoice will then apply the existent setup and conditions from the Bill-to Customer.
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Figure 7: VAT Entries
Important:
The same steps will apply for other Sales Documents, so the VAT Bus. Posting Group will be copied from the Bill-to Customer.
When Bill-to/Pay-to No. Option Is Selected for Purchase Invoices and Purchase Orders
1. We go to General Ledger Setup and select the value Bill-to/Pay-to No. for the Billto/Sell-to VAT Calc. field.
Figure 8: Bill-to/Sell-to VAT Calc. = Bill-to/Pay-to No.
2. We will use two Vendors already created in the application: a. Vendor 10000 London Postmaster
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Note:
The VAT Bus. Posting Group for this Customer is NATIONAL.
Figure 9: VAT Bus. Posting Group = NATIONAL
b. Vendor 20000 - AR Day Property Management

Note: The VAT Bus. Posting Group for this Customer is EU.
Figure 10: VAT Bus. Posting Group = EU
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3. A Purchase Order is created for Vendor 10000, but we change the Pay-to Vendor No. to Vendor 20000 as follows:
Figure 11: Pay-to Vendor No. = 20000
Important:
Several messages to the user will appear in order to change the information related to discounts, statistics and invoicing from one Vendor to the new one in Pay-to Vendor No.
4. After posting the Purchase Order, a Posted Purch. Invoice is created for Vendor 10000, who will ship the order, but then the Customer 20000 will be the one Invoicing the order. 5. The VAT Entries will show that the VAT Bus. Posting Group was copied from Payto Vendor (so EU), and not from the Buy-from Vendor No., which was NATIONAL for Vendor 10000. 6. The Invoice will then apply the existent setup and conditions from the Pay-to Vendor.
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Important:
The same steps will apply for other Purchase Documents, so the VAT Bus. Posting Group will be copied from the Pay-to Vendor.
When Sell-to/Buy-from No. Option Is Selected for Sales Invoices and Sales Orders
1. We go to General Ledger Setup and se select the value Sell-to/Buy-from No. for the Bill-to/Sell-to VAT Calc. field.
Figure 13: Bill-to/Sell-to VAT Calc. = Sell-to/Buy-from No.
Note:
The two existent Customers already created in the application will be used again: Customer 10000 The Cannon Group PLC: o NATIONAL - VAT Bus Posting Group
Customer 20000 Selangorian Ltd: o EU - VAT Bus Posting Group
2. A Sales Order is created for Customer 10000, but we change again the Bill-to Customer No. to Customer 20000 as follows:
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3. After posting the Sales Order, we will get a Posted Sales Order. 4. Even although we changed the Bill-to Customer No. to Customer 20000, the VAT Bus. Posting Group will remain for Sell-to Customer 10000 (NATIONAL), because we selected the Sell-to/Buy-from No. option for the Bill-to/Sell-to VAT Calc. field in the General Ledger Setup.
Important:
The same steps will apply for other Sales Documents, so the VAT Bus. Posting Group will be copied from the Sell-to Customer.
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When Sell-to/Buy-from No. Option Is Selected for Purchase Invoices and Purchase Orders
1. We go to General Ledger Setup and select the value Sell-to/Buy-from No. for the Bill-to/Sell-to VAT Calc. field.
Figure 16: Bill-to/Sell-to VAT Calc. = Sell-to/Buy-from No.
Note:
The two existent Vendors already created in the application will be used again: Vendor 10000 London Postmaster: o NATIONAL - VAT Bus Posting Group
Vendor 20000 - AR Day Property Management: o EU - VAT Bus Posting Group
2. A Purchase Order is created for Vendor 10000, but we change the Pay-to Vendor No. again to Vendor 20000 as follows:
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Figure 17: Pay-to Vendor No. = 20000
3. After posting the Purchase Order, we will get a Posted Purchase Order. 4. Although we changed the Pay-to Vendor No. to Vendor 20000, the VAT Bus. Posting Group will remain for Buy-from Vendor 10000 (NATIONAL), because we selected the Sell-to/Buy-from No. option for Bill-to/Sell-to VAT Calc. field in the General Ledger Setup.
Important:
The same steps will apply for other Purchase documents, so the VAT Bus. Posting Group will be copied from the Buy-from Vendor.
Important:
Please remember that no other VAT related information is handled when changing the setup in Table 98 General Ledger Setup, in the international version (VAT Registration No., VAT Country Code, General Business Posting Group, etc)
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Ship-to Address and Ship-to Code Functionality

The user will have the possibility to choose among alternative shipping addresses in Sales Orders, Quotes, Invoices and Credit Memos. This is because the customer can order items and they are not always shipped to the same address on the invoice. Every Customer will have a default associated Ship-to Address in the General tab of the Customer Page. This is the Customers official Shipping Address. The user can add a new alternative Shipping Addresses from the Customer Page, by selecting the Navigate tab on the ribbon and then clicking Ship-to Addresses.
Figure 19: Ship-to Addresses
Figure 20: Ship-to Address List
If required, the user can change the default Ship-to Address by modifying the value in the Ship-to Code in the header of the document, which will determine the address that will be used.
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Important:
Please remember that changing the Ship-to Code in Microsoft Dynamics NAV 2013 has no effect on any VAT related information, regardless if the Ship-to Address is a national address or an address within a different EU Country.
Figure 21: Ship-to Code Field
The program then will replace all the Address fields on the Sales Document as follows: The address linked to the Customer under shipping tab will be replaced by the details present in the alternative Ship-to Address selected. o The Ship-to information will then appear on printouts.
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For example, if we select DUDLEY as the Ship-to Code for this Sales Order, which contains the following Address details:
Figure 22: Ship-to Code = DUDLEY
We will see how the Address information under the Shipping tab associated to the Sell-to Customer No. changes as follows with the Address details of DUDLEY Ship-to Address.
Figure 23: Changes Reflected Under the Shipping Tab
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Order Addresses and Order Address Code Functionality

The user will have the possibility to choose among alternative order addresses in Purchase Orders, Quotes, Invoices and Credit Memos. This is because the user can order items and they are not always shipped from the address on the invoice. Every Vendor will have a default associated Order Address in General tab of the Vendor Page. This is the Vendors official Order Address. The user can add new alternative Order Addresses from the Vendor Page, by selecting the Navigate tab on the ribbon and then clicking Order Addresses.
Figure 24: Order Addresses
Figure 25: Order Address List
If required, the user can change the default Order Address by modifying the value in the Order Address Code field in the header of the document, which will determine the address that will be used.
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Figure 26: The Order Address Code Field
The program will then replace all the Address fields on the Purchase Document as follows: The address linked to the vendor number in the Buy-from Vendor No. field is replaced with the alternative address.
For example, if we select HOPE as the Order Address Code for this Purchase Order, which contains the following Address details:
Figure 27: Order Address Code = HOPE
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We will see how the Address under the General tab associated to the Buy-from Vendor No. changes as follows with the Address details of HOPE Order Address.
Figure 28: Changes Reflected Under the General Tab
Important:
Please remember that changing the Order Address Code in Dynamics NAV has no effect on any VAT related information, regardless if the Order Address is a national address or an address within a different EU Country.
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5. Enhancements in the VAT Bill-to, Sell-to, Ship-to Functionality Since Microsoft Dynamics NAV 2009
The following are the enhancements in the Intrastat functionality that has been implemented in Microsoft Dynamics NAV 2013 since Microsoft Dynamics NAV 2009. W1: The VAT entry is created incorrectly when you post a sales order by using Sellto/Buy-from No. as the Bill-to/Sell-to VAT Calc. value in the General Ledger Setup dialog box. W1: The Bill-to Customer No. field is empty in a posted prepayment invoice of a sales order in Microsoft Dynamics NAV. W1: The Ship-to Code field is empty unexpectedly after you run the Get Sales function for a special order in a special purchase order. W1: The Ship-to address does not exist error message when you post a sales invoice for a customer who has multiple ship-to address and bill-to address. DE: The VAT entry is created incorrectly when you post a sales order using Sellto/Buy-from No. as the Bill-to/Sell-to VAT Calc. value in the General Ledger Setup dialog box in the German version. DK: A Sales Order in which the Sell-to Customer is from Sweden and the Bill-to Customer is from Norway, and is not reported in the VAT-VIES Declaration Tax Auth. Report (19) in the Danish version. UK: The VAT entry is created incorrectly when you post a sales order using Sellto/Buy-from No. as the Bill-to/Sell-to VAT Calc. value in the General Ledger Setup dialog box in the UK version.
Let us check them one by one.
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W1: The VAT Entry Is Created Incorrectly when You Post a Sales Order by Using Sell-to/Buy-from No. as the Billto/Sell-to VAT Calc. Value in the General Ledger Setup Dialog Box
Description of the Issue:
Assume that you click Sell-to/Buy-from No. in the Bill-to/Sell-to VAT Calc. list in the General Ledger Setup dialog box. When you post a sales order in which the Sell-to customer is from Europe Union (EU) and the Bill-to customer is a NATIONAL customer, then the information about the value-added tax (VAT) entry that is relevant for the VAT reporting, especially the VAT VIES reporting, is not filled consistently. The information about the VAT Country Code field and the information about the VAT Registration No. field are always from the Bill-to customer.
Steps to Repro:
1. Use a 2009 SP1 database with VAT2010 update installed. 2. General Ledger Setup set Bill-to/Sell-to VAT Calculation to: Sell-to/Buy-from 3. Create a new Customer: No.: TEST1 Name: Test Norway Gen. Bus. Posting Group / VAT Bus. Posting Group / Customer Posting Group: NATIONAL Country/Region Code: NO
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Figure 29: TEST1 - Test Norway
4. Create a new Customer: No.: TEST2 Name: Test Sweden Gen. Bus. Posting Group / VAT Bus. Posting Group / Customer Posting Group: EU Country/Region Code: SE Bill-to Customer No.: TEST1 VAT Registration No.: SE123456789001
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Figure 30: TEST2 - TEST Sweden
5. Create a new Sales order: Sell-to Customer: TEST2 Posting date / Document date / Order Date: 20.10.2011 New line with Item: 1000, Quantity 2
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Figure 31: 1012 - TEST Sweden
6. Post (ship and invoice) 7. The VAT Entry shows that EU was used as VAT Bus Posting Group, from the Sell-to Customer No. TEST2, although the Bill-to Customer No. was a NATIONAL Customer, because the option Sell-to/Buy-from No. was selected for the Billto/Sell-to VAT Calc. field in the G/L Setup.
8. Start report 19, and filter by the relevant Posting Date: 01/01/14..31/12/14
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9. The line is reported in the list.
Figure 33: VAT - VIES Declaration Tax Auth
Note:
This did not work in previous versions and the line was not shown in the report. It has been fixed in Microsoft Dynamics NAV 2013.
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Solution:
The following link provides the solution to this issue that was given to Microsoft Dynamics NAV 2009 SP1 and R2 versions (with VAT2010 installed), and it is included already in Microsoft Dynamics NAV 2013: KB 2705249 - The VAT entry is created incorrectly when you post a sales order by using "Sellto/Buy-from No." as the "Bill-to/Sell-to VAT Calc." value in the General Ledger Setup dialog box in Microsoft Dynamics NAV 2009
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W1: The Bill-to Customer No. Field Is Empty in a Posted Payment Invoice of a Sales Order
After posting a Prepayment Invoice for a Sales Order, the posted prepayment invoice is missing the Bill-to Customer No. field. The field is empty.
Steps to Repro:
1. Open Microsoft Dynamics NAV 2013. 2. Create a new order for customer 10000. 3. Define 50% Prepayment. 4. Create a Sales Line: o o Item: 1000 Quantity: 1
Figure 34: Sales Line creation page
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5. Post the prepayment Invoice. Actions / Post Prepayment Invoice
Figure 35: Post Prepayment Invoice
6. Check the posted document. 7. In the Sales Line, the Bill-to Customer No. field is not empty.
Note:
This was not working in the previous versions. It has been fixed in Microsoft Dynamics NAV 2013.
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Solution:
The following link provides the solution to this issue that was given to Microsoft Dynamics NAV 2009 SP1 and R2 versions and it is included already in Microsoft Dynamics NAV 2013: KB 979066 - The "Bill-to Customer No." field is empty in a posted prepayment invoice of a sales order in Microsoft Dynamics NAV
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W1: The Ship-to Code Field Is Empty Unexpectedly After You Run the Get Sales Function for a Special Order in a Special Purchase Order
After you run the Get Sales Order function for a special order in a special purchase order in Microsoft Dynamics NAV 2009, the Ship-to Code field in the header of the special purchase order is empty unexpectedly. This has been fixed in Microsoft Dynamics NAV 2013.
Steps to Repro:
1. Open Microsoft Dynamics NAV 2013. 2. Create two sales orders for Customer 1000, DUDLEY as Ship-to Code. a. Open Purchase /Planning/Sales Orders. b. Create a new order for customer 10000. c. Open the Shipping tab and set DUDLEY as Ship-to Code. d. Insert a new line for item 1000, SPEC ORDER as purchasing code (must be shown), and set Quantity to 1. e. Repeat steps 2b to 2d. 3. Create a Special Purchase Order as follows: a. Open Purchase/Planning/Purchase Orders. b. Create a new order for Vendor 10000. c. Open the Shipping tab, set Sell-to Customer No. as 10000, Ship-to Code=DUDLEY d. Click Order, click Special Order, and then click Get Sales Order. e. Select the first order created in step 2 and click OK. f. Click Order, click Special Order, and then click Get Sales Order.
g. Select the second order created in step 2 and click OK. 4. No error message is shown. 5. Previously the following error appeared: Ship-to Code must be DUDLEY in Purchase Header Document Type=Order,No.=X.
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Solution:
The following link provides the solution to this issue that was given to Microsoft Dynamics NAV 2009 SP1 and R2 versions and it is included already in Microsoft Dynamics NAV 2013: KB 2604388 - The "Ship-to Code" field is empty unexpectedly after you run the Get Sales Order function for a special order in a special purchase order in Microsoft Dynamics NAV 2009
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W1: The "Ship-to address does not exist" Error Message When You Post a Sales Invoice for a Customer Who Has Multiple Ship-to Address and Bill-to Address in Microsoft Dynamics NAV 2009
Assume that you have a customer who has multiple ship-to addresses. You create multiple orders for customer by using different bill-to customers. In this situation, if you copy the shipment lines into a consolidated sales invoice when you post a sales invoice for the customer, you receive the following error message: "Ship-to address does not exist."
Steps to Repro:
1. Open Microsoft Dynamics NAV 2013. 2. Create the following two Sales Orders. 3. Sales Order 1: Header a. Sell-to Customer No.: 10000 b. Bill-to Customer No.: 10000 c. Ship-to Code: DUDLEY Line a. Item No.: 1000 b. Location Code: BLUE c. Quantity: 100 d. Unit Price: $1.00 e. Tax Group Code: NONTAXABLE 4. Post Sales Shipments (ship all Quantity) 5. Sales Order 2: Header a. Sell-to Customer No.: 20000 b. Bill-to Customer No.: 10000 c. Ship-to Code: East Acton Line
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a. Item No.: 1000 b. Location Code: BLUE c. Quantity: 100 d. Unit Price: $2.00 e. Tax Group Code: NONTAXABLE 2. Post Sales Shipments (ship all Quantity) 3. Create the following new Sales Invoice Header. Header a. Sell-to Customer No.: 10000 b. Bill-to Customer No.: 10000 c. Ship-to Code: PARK ROAD 4. To copy Shipment lines that were posted from Sales Order 1 and Sales Order 2, click the Line tab, click Action, click Functions, and then click Get Shipment Lines. 5. Post Sales Invoice. 6. No issues in Microsoft Dynamics NAV 2013. This issue has been fixed. 7. Previous Result: The user gets the error: "The Ship-to Address does not exist. Identification fields and values: Customer No.=20000,Code=PARK ROAD"
Solution:
The following link provides the solution to this issue that was given to Microsoft Dynamics NAV 2009 SP1 and R2 versions and it is included already in Microsoft Dynamics NAV 2013: KB 2588520 - "Ship-to address does not exist" error message when you post a sales invoice for a customer who has multiple ship-to address and bill-to address in Microsoft Dynamics NAV 2009
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DE: The VAT Entry Is Created Incorrectly When You Post a Sales Order by Using Sell-to/Buy-from No. as the Billto/Sell-to VAT Calc. Value in the General Ledger Setup Dialog Box in the German Version
Assume that you click Sell-to/Buy-from No. in the Bill-to/Sell-to VAT Calc. list in the General Ledger Setup dialog box in the German version. When you post a sales order in which the Sell-to customer is from Europe Union (EU) and the Bill-to customer is a NATIONAL customer, the information about the value-added tax (VAT) entry that is relevant for the VAT reporting, especially the VAT VIES reporting, is not filled consistently. The information about the VAT Country Code field and the information about the VAT Registration No. field are always from the Bill-to customer.
Steps to Repro:
1. Open Microsoft Dynamics NAV 2013 DE version. 2. Go to G/L Setup. a. Bill-to/Sell-to VAT Calc. = Sell-to/Buy-from No. 3. Create a sales order for Customer 31669966. a. VAT Registration No. = 852122584B75 (from Sell-to Customer 31669966) b. VAT Country/Region Code = NL (from Sell-to Customer 31669966) c. Gen. Bus. Posting Group = EU (from Sell-to Customer 31669966) d. VAT Bus. Posting Group = EU (from Sell-to Customer 31669966) 4. Change Bill-to Customer No. from 31669966 to 10000 a. VAT Registration No. = 789456278 (from Bill-to Customer 10000) !? b. VAT Country/Region Code = GB (from Bill-to Customer 10000 NATIONAL Customer) !? c. Gen. Bus. Posting Group = NATIONAL (from Bill-to Customer 10000) !? d. VAT Bus. Posting Group = EU (from Sell-to Customer 31669966) 5. Add a line. a. Item 1000, Location Code = BLUE, Quantity = 1 6. Post
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REVIEW V1.0
7. On the posted invoice, you will find the values transferred from the Sales Order. a. VAT Registration No. = 789456278 (from Bill-to Customer 10000)!? b. VAT Country/Region Code = (from Bill-to Customer 10000 NATIONAL Customer) !? c. Gen. Bus. Posting Group = NATIONAL (from Bill-to Customer 10000)!? d. VAT Bus. Posting Group = EU (from Sell-to Customer 31669966) 8. The important thing is the VAT Entry because this is used for the VAT Vies reporting and must contain consistent information. 9. Navigate to the VAT Entry and find the following information: a. Bill-to/Pay-to No. = 10000 (seems to be okay aligned with the field name) b. VAT Registration No. = 852122584B75 c. Country/Region Code = NL d. Gen. Bus. Posting Group = EU e. VAT Bus. Posting Group = EU
However, earlier, the values retrieved were not correct: a. Bill-to/Pay-to No. = 10000 (seems to be okay aligned with the field name) b. VAT Registration No. = 789456278 (from Bill-to Customer 10000) !? c. Country/Region Code = GB (from Bill-to Customer 10000 NATIONAL Customer) !? d. Gen. Bus. Posting Group = NATIONAL (from Bill-to Customer 10000) e. VAT Bus. Posting Group = EU (from Sell-to Customer 31669966)
This issue has been fixed in Microsoft Dynamics NAV 2013 DE version.
Solution:
The following link provides the solution to this issue that was given to Microsoft Dynamics NAV 2009 SP1 and R2 versions, and it is included already in Microsoft Dynamics NAV 2013: KB 2451354 - The VAT entry is created incorrectly when you post a sales order by using "Sellto/Buy-from No." as the "Bill-to/Sell-to VAT Calc." value in the General Ledger Setup dialog box in the German version of Microsoft Dynamics NAV 2009 SP1
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REVIEW V1.0
DK: A Sales Order in Which the Sell-to Customer Is from Sweden and the Bill-to Customer Is from Norway Is not Reported in the VAT-VIES Declaration Tax Auth. Report (19) in the Danish Version
After you post a Sales Order in which the Sell-To Customer is from Sweden, a Europe Union (EU) country, and the Bill-To Customer is from Norway, a non-EU country, in the Danish version of Microsoft Dynamics NAV 2009, the sales order is not reported in the VATVIES Declaration Tax Auth report (19) as expected.
Steps to Repro:
1. Open Microsoft Dynamics NAV 2013 DK version. 2. In the General Ledger Setup, set Bill-to/Sell-to VAT Calculation to: Sell-to/Buyfrom 3. Create a new Customer with the number: TEST1 / Name: Test Norway a. Gen. Bus. Posting Group: UDLAND b. VAT Bus. Posting Group: UDLAND c. Customer Posting Group: UDLAND d. Country Code: NO 4. Create a new Customer with the number: TEST2 / Name: Test Sweden a. Gen. Bus. Posting Group: EU b. VAT Bus. Posting Group: EU c. Customer Posting Group: EU d. Country Code: SE e. Bill-to Customer No.: TEST1 f. VAT Registration No.: SE123456789001
5. Create a new Sales order: Sell-to Customer: TEST2 6. Posting date: 20/10/2011 7. Document date: 20/10/2011 8. Order Date: 20/10/2011 9. New line with Item: 1000 Quantity 2
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REVIEW V1.0
10. Post (ship and invoice) 11. Run report 19 filter to posting date 20/10/2011 12. The line is reported in the list as it should. Previously it was not shown in the list. This issue has been fixed in Microsoft Dynamics NAV 2013 DK version.
Solution:
The following link provides the solution to this issue that was given to Microsoft Dynamics NAV 2009 SP1 and R2 versions (VAT2010 update installed) and it is included already in Microsoft Dynamics NAV 2013: KB 2664102 - A sales order in which the sell-to customer is from Sweden and the bill-to customer is from Norway is not reported in the "VAT- VIES Declaration Tax Auth" report (19) in the Danish version of Microsoft Dynamics NAV 2009
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REVIEW V1.0
UK: The VAT Entry Is Created Incorrectly When You Post a Sales Order by Using Sell-to/Buy-from No. as the Billto/Sell-to VAT Calc. Value in the General Ledger Setup Dialog Box in the UK Version
Assume that you click Sell-to/Buy-from No. in the Bill-to/Sell-to VAT Calc. list in the General Ledger Setup dialog box in the UK version. When you post a Sales Order in which the Sell-to customer is from the European Union (EU) and the Bill-to customer is a NATIONAL customer, the information about the value-added tax (VAT) entry that is relevant for the VAT reporting, especially the VAT-VIES reporting, is not filled consistently. The information about the VAT Country Code field and the information about the VAT Registration No. field are always from the Bill-to customer.
Steps to Repro:
1. Open Microsoft Dynamics NAV 2013 UK version. 2. Go to G/L Setup. a. Bill-to/Sell-to VAT Calc. = Sell-to/Buy-from No. 3. Create a sales order for Customer 31669966 a. VAT Registration No. = 852122584B75 (from Sell-to Customer 31669966) b. VAT Country/Region Code = NL (from Sell-to Customer 31669966) c. Gen. Bus. Posting Group = EU (from Sell-to Customer 31669966) d. VAT Bus. Posting Group = EU (from Sell-to Customer 31669966) 4. Change Bill-to Customer No. from 31669966 to 10000 a. VAT Registration No. = 789456278 (from Bill-to Customer 10000) !? b. VAT Country/Region Code = GB (from Bill-to Customer 10000 NATIONAL Customer) !? c. Gen. Bus. Posting Group = NATIONAL (from Bill-to Customer 10000) !? d. VAT Bus. Posting Group = EU (from Sell-to Customer 31669966) 5. Add a line a. Item = 1000, Location Code = BLUE, Quantity = 1 6. Post
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REVIEW V1.0
7. On the posted invoice, you will find the values transferred from the Sales Order. a. VAT Registration No. = 789456278 (from Bill-to Customer 10000) !? b. VAT Country/Region Code = (from Bill-to Customer 10000 NATIONAL Customer) !? c. Gen. Bus. Posting Group = NATIONAL (from Bill-to Customer 10000) !? d. VAT Bus. Posting Group = EU (from Sell-to Customer 31669966) 8. The important thing is the VAT Entry because this is used for the VAT Vies reporting and must contain consistent information. 9. Navigate to the VAT Entry and find the following information. a. Bill-to/Pay-to No. = 10000 (seems to be okay aligned with the field name) b. VAT Registration No. = 852122584B75 c. Country/Region Code = NL d. Gen. Bus. Posting Group = EU e. VAT Bus. Posting Group = EU
However, earlier, the values retrieved were not correct: a. Bill-to/Pay-to No. = 10000 (seems to be okay aligned with the field name) b. VAT Registration No. = 789456278 (from Bill-to Customer 10000) !? c. Country/Region Code = GB (from Bill-to Customer 10000 NATIONAL Customer) !? d. Gen. Bus. Posting Group = NATIONAL (from Bill-to Customer 10000) e. VAT Bus. Posting Group = EU (from Sell-to Customer 31669966)
This issue has been fixed in Microsoft Dynamics NAV 2013 UK version.
Solution:
The following link provides the solution to this issue that was given to Microsoft Dynamics NAV 2009 SP1 and R2 versions, and it is included already in Microsoft Dynamics NAV 2013: KB 2461965 - The VAT entry is created incorrectly when you post a sales order by using "Sellto/Buy-from No." as the "Bill-to/Sell-to VAT Calc." value in the General Ledger Setup dialog box in the UK version of Microsoft Dynamics NAV
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REVIEW V1.0
6. Known Issues and Limitations

When a new Ship-to Address Code is introduced on a Sales Order then the Post Code, City and County are not transferred from the Ship-to Address Card to the Ship-to Post Code, Ship-to City and Ship-to County fields on the sales order. The problem only occurs if the Ship-to Country/Region Code is already specified on the order and the Country/Region Code on the new Ship-to Address is different. This issue happens in the Microsoft Dynamics NAV 2013 version, but it will be fixed as soon as possible, so they hotfix will be available soon.
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REVIEW V1.0
7. Conclusion
Microsoft Dynamics NAV 2013 gives the user the possibility to indicate where the VAT Bus. Posting Group code is copied from, depending on the option selected in the Setup for the Bill-to/Sell-to VAT Calc. field. This functionality will apply for Sales and Purchase Documents. In addition, in terms of Shipment Addresses for Sales Documents and Order Addresses for Purchase Documents, the user will have the possibility to create alternative ones when needed.
Important: To accurately use this functionality, it is important to understand how it works in Microsoft Dynamics NAV 2013.
44

Supportability Whitepaper VATSellto Billto Ship NAV2013

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Microsoft Dynamics NAV 2013

VAT Bill-to, Sell-to and Ship-to Supportability White Paper

Released: November 5, 2012

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Microsoft Dynamics NAV 2013

Microsoft Microsoft Confidential

VAT Bill-to, Sell-to and Ship-to Supportability White Paper

1. VAT Bill-to, Sell-to and Ship-to Functionality

2012 Microsoft Corporation. All rights reserved.

Microsoft Dynamics NAV 2013

2. Objects Involved in this Functionality

Microsoft Microsoft Confidential

VAT Bill-to, Sell-to and Ship-to Supportability White Paper

Figure 2: General Ledger Setup

2012 Microsoft Corporation. All rights reserved.

Microsoft Dynamics NAV 2013

Buy-from Vendor No. / Pay-to Vendor No.

Microsoft Microsoft Confidential

VAT Bill-to, Sell-to and Ship-to Supportability White Paper

Bill-to/Sell-to VAT Calc. Functionality

Bill-to/Sell-to VAT Calc. Bill-to/Pay-to No. Sell-to/Buy-from No.

"VAT Bus. Posting Group" is copied from

2012 Microsoft Corporation. All rights reserved.

Microsoft Dynamics NAV 2013

Figure 3: Bill-to/Sell-to VAT Calc. = Bill-to/Pay-to No.

Microsoft Microsoft Confidential

VAT Bill-to, Sell-to and Ship-to Supportability White Paper

Figure 4: VAT Bus. Posting Group = NATIONAL

b. Customer 20000 Selangorian Ltd.

Figure 5: VAT Bus. Posting Group = EU

2012 Microsoft Corporation. All rights reserved.

Microsoft Dynamics NAV 2013

Figure 6: Bill-to Customer No. = 20000

Microsoft Microsoft Confidential

VAT Bill-to, Sell-to and Ship-to Supportability White Paper

Figure 7: VAT Entries

Figure 8: Bill-to/Sell-to VAT Calc. = Bill-to/Pay-to No.

2012 Microsoft Corporation. All rights reserved.

Microsoft Dynamics NAV 2013

The VAT Bus. Posting Group for this Customer is NATIONAL.

Figure 9: VAT Bus. Posting Group = NATIONAL

b. Vendor 20000 - AR Day Property Management

Figure 10: VAT Bus. Posting Group = EU

Microsoft Microsoft Confidential

VAT Bill-to, Sell-to and Ship-to Supportability White Paper

Figure 11: Pay-to Vendor No. = 20000

2012 Microsoft Corporation. All rights reserved.

Microsoft Dynamics NAV 2013

Figure 12: VAT Entries

Figure 13: Bill-to/Sell-to VAT Calc. = Sell-to/Buy-from No.

Customer 20000 Selangorian Ltd: o EU - VAT Bus Posting Group

Microsoft Microsoft Confidential

VAT Bill-to, Sell-to and Ship-to Supportability White Paper

Figure 14: Bill-to Customer No. = 20000

Figure 15: VAT Entries

2012 Microsoft Corporation. All rights reserved.

Microsoft Dynamics NAV 2013

Figure 16: Bill-to/Sell-to VAT Calc. = Sell-to/Buy-from No.

Vendor 20000 - AR Day Property Management: o EU - VAT Bus Posting Group

Microsoft Microsoft Confidential

VAT Bill-to, Sell-to and Ship-to Supportability White Paper

Figure 17: Pay-to Vendor No. = 20000