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Tom Ryder Sussex, NJ 07461 thomas.j.ryder@gmail.

com 973-702-7786

Results-Oriented Sales Management Professional with an Uninterrupted Record of Surpassing Sales Objectives

BACKGROUND / SUMMARY
Accomplished, self-directed Account Management Professional and Inside Sales Specialist with a proven record of success in sales and marketing strategy, customer service, client engagement, account management, and business visibility in both the Manufacturing and Telecommunications industries. Recognized for a talent for addressing client needs with exceptional industry knowledge, which has led to strong results. Dynamic communicator recognized for cultivating long-term professional relationships and consistently exceeding performance goals.

PROFESSIONAL EXPERIENCE
Delta Cooling Towers Customer Support/Business Development Flanders, NJ August 2008 to November 2013 Effectively directed the Customer Service Department for the manufacturer of never rust, energy efficient, low maintenance cooling towers, packaged cooling systems, and air strippers. Promoted a work environment centered on providing a consistently high level of customer service. Regularly collaborated with sales agents, regional managers, administrators, accounting team members, and the senior management team. Directly drove replacement and add-on parts sales by 25% and profits by 11%. Cultivated and closed new business relationships, which strengthened the organization's market position. Ryder Communications President/Owner Sparta, NJ May 1997 to December 2008 Launched and led company dedicated to the distribution and resale of Local and Wide Area Network technology products and solutions. Defined and communicated company goals and strategies. Served as an active manager and mentor to the complete workforce. Spearheaded budget management, and the allocation of resources. Held personal accountability for individual and organizational success.
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Information Data Products Corporation Vice President Lake Hopatcong, NJ February 1992 to May 1997 Served as Vice President for the reseller of new and used Wide Area Network data communications equipment. Developed and executed budgets and business plans. Partnered with workforce leaders to achieve and surpass financial goals, which represented increased market position. Proactively solved internal issues before they escalated. MSI Communications Inside Sales Account Manager Stanhope, NJ April 1988 to January 1992 Responsible for inside sales for the distributor and reseller of new and refurbished data communication equipment. Directly increased sales of modems, multiplexers, DSU/CSUs, routers, switches, and other services through an emphasis on service and product knowledge.

SKILLS AND EXPERTISE


Business Development, Customer Service, Sales Strategy, Team Management & Development, Market Position, Product Sales, New Business Relationships, Public Relations Coordination, LAN & WAN Technology Products and Solutions, Policies & Procedures, Business Planning, Budget Management, Resource Allocation, Data Communications Equipment, Cooling Towers

EDUCATION
Franklin High School, Franklin, NJ High School Diploma American Legion Jersey Boys State, Lawrenceville, NJ Certificate

ADDITIONAL INFORMATION
Publications: Bleach Producer Cuts Cooling Costs Plastic cooling tower provides maintenance and energy savings. http://www.chemicalprocessing.com/articles/2012/bleach-producer-cuts-cooling-costs/ Protect Cooling Systems from Summertime Fatigue. http://www.foodmanufacturing.com/articles/2010/07/protect-cooling-systems-summertimefatigue
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