Project Governance

Presented by Ms Tan Swee Hua Chief Information Officer CPF Board

Project Governance
Content
Introduction to Project Governance Project Governance Structure Project Governance Processes CPFBs experience in Handling National Projects

Definition of Project Governance

Infrastructure and processes put in place by organizations under which IT projects must function and the mechanisms by which compliance will be assured

Project Governance
Strategic Level Corporate Governance Management Control Information Executive Board

Governance Gap

Operational Level

Operational Management Implementation Project Management

Project Manager Employees

Project Governance
Corporate Governance Operational Application Executive Board

Project Governance
Project Manager Employees

Strategic Linkage Project Management

Benefits of Project Governance

Effective utilization of resources Increase project visibility Effective and timely decision making Competing project dependencies become apparent Leadership team is focused Project Value is tied directly to strategic goals

Governance Structure (Generic)

Steering Committee

Business Steering Committee

Project Team Working Groups

End Users

Components in Governance Structure

Steering Committee
Project Approval Governance policy Funding/Budgets Resource Conflict resolution Progress Review

Steering Committee

Business Steering Committee Project Team Working Groups

End Users

Components in Governance Structure

Business Steering Committee
Business direction and guidance to the project team

Steering Committee

Business Steering Committee

Project Team Working Groups

End Users

Components in Governance Structure

Project Team
Successful delivery of the project Plan, monitor and execute project activities Keep track of milestones and deliverables
Steering Committee

Business Steering Committee

Project Team
End Users

Working Groups

Components in Governance Structure

End Users
Provide business unit expertise

Steering Committee

Business Steering Committee Project Team Working Groups

End Users

Components in Governance Structure

Working Group
Provide expertise for specific issues that arise during project execution

Steering Committee

Business Steering Committee Project Team

End Users

Working Groups

Simplified Governance Structure For Small/Medium Projects

Business System Owner Project
IT Governance Processes

Project Manager/ Project Team

Governance Processes
Provides the policy guidance and processes for projects to follow

Governance Processes
Software Development Life Cycle
Software development process structure eg Waterfall, Incremental , evolutionary models

Governance Processes
Requirement Management
Gathering and managing user, business and functional requirements

Governance Processes
Stakeholder Involvement
Identify project stakeholders, their issues and needs Determining their involvement during project execution

Governance Processes
Escalation Management
When and how project issues should be reviewed and handled by higher management for resolution

Governance Processes
Change Management
Establish and maintain the integrity of the project components throughout the projects software life cycle

Governance Processes
Status Reporting
How to, content, frequency, feedback and consolidation for reporting project status

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Governance Processes
Verification and Validation process
Process compliance audits
Independent assessment Means of assessment Benefits of assessment

Governance Processes
Verification and validation process
Product compliance testing
User Requirement System Requirement User Acceptance Testing

System Testing

System Design

Programming

Unit Testing

Va lid

Integration Testing

at io

ca rifi Ve n tio

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Risk Management Process

Assurance

Monitoring & Reporting System Treat Risks

5 4 1 3

Establish context

Identify Risks

Communication & Consult

Assess Risks

Project Governance
CPFBs experience in handling national projects

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Large National Projects

Characteristics
Short time frame
Implementation Date Fixed, Not Negotiable Duration less than 6 months

High level Requirements

Detailed requirements not confirmed yet

Business Changes
Tweaking of policies

Large National Projects

Characteristics
More than 10 external organisations involved
Government Agencies , Banks

High Visibility
More than 2m people affected

Huge amount of data handled Accuracy of data and application systems

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4 Level Checks Process (4LC)

Objectives of 4LC process
System developed according to users requirements (policy and operational requirements) System thoroughly tested by Users and IT Errors detected are fixed before implementation

4 Level Checks Process (4LC)

Business Requirement Review Level 1 by IT Staff Level 2 by End Users Level 3 by Independent party Level 4 by Core Management Detailed Requirement Specification Review

a) Test Specification Review b) Test Result Review

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4 Level Checks Process (4LC)

4 Level Level ofChecks Effort 1) Review Requirements

before system development

4 Level Checks 2) Review Test Result

Initiation & Planning

Analysis Gather Requirements

Design

Development Test

Implement

Time

Risk Management Process

Assurance

Monitoring & Reporting System Treat Risks

5 4 1 3

Establish context

Identify Risks

Communication & Consult

Assess Risks

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Handling National Projects

PEOPLE
Full support from Senior Mgmt and staff Director to Director level request for good support from other government agencies Committed and experienced users and IT staff

Handling National Projects

PROCESSES
Established SDLC Processes ( ISO 9001 certified ) Risks Management Modular implementation approach 4-Level-Checks Extensive validation of data Audit by independent external auditors

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Handling National Projects

TECHNOLOGY
PSi e-Service Generator Dedicated hosting at Government Data Centre Tool for load testing

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