It you have a colleague who has a bad breath and is not aware of it, it is always kinder to inform him/her

of the problem and suggest a solution. True Who should extend the hand first for a shake hand? ll of the above hold good What are the preferable colours for formal shoes for men at I!I!I "ank? e. a and c If you see someone sitting with their arms folded, legs crossed, head down with a frown, you would think that the person is #e$ected %ne must use $udgmental language while offering criticism. True formal style of correspondence would be precise, to the point, and businesslike. True lady working at I!I!I "ank must avoid wearing footwear in which of these colours? b, c and d When a customer leaves after a transaction is completed, always remember to thank him or her with a standard closing expression Thank you for banking with I!I!I "ank. If a customer had to wait before being attended to, please say &Thank you for waiting&, apologies,'wrong( If you are scheduled to make a an in)house presentation which of the following might be a suitable attire for you? formal shirt, trousers, $acket If you have been introduced to a group of people, whom should you make eye contact with? each group member moving from one member to the other colleague wants to share a story of a coworker&s personal life. What should you do? #iplomatically convey that you are not interested Instead of saying &*ou have done a bad $ob& which of the following can be used? This could have been done in another way wearing a grey trousers with a black pair of shoes, select the colour of socks you should be wearing. +rey

%ne nice way to begin being a better conversationalist is to start greeting people whom you meet. True Is it important to interpret body language of others? *es, it is so that you can tune your own ,,,,,,,,,,,,, is the ma$or means by which we connect with people. !onversation Will it be an offensive behaviour to ask a subordinate on a date? yes brisk pace symbolises that you are self)assured,alertness If you laugh a lot while talking to others, it indicates that you are ill at When a call leaves one or both persons dissatisfied, the reason is more often not the content of the call but the way it was conducted. +ifts from boss should be pp of every meeting, it should be ensured that ,,,,,, are circulated clearly stating further action with specific deadlines and responsibilities. #oc The management of I!I!I "ank reserves the right to examine e)mail, personal file directories, and other information stored on company computers, if re.uired. true While breaking the ice one should remember to ll -or a better listening, one must not let %ne can avoid getting into a flame war by avoiding topics that typically lead to an argument like /eligious While criticising a person it is always better to do it In pvt 0ressures of achieving targets and meeting deadlines is an acceptable excuse for often overlooking the small courtesies and everyday manners. -

Ideally who should close a call? 1ither When you listen all s per a study conducted by 2enan)-lagler "usiness 3chool, workplace incivility in terms of rudeness caused ,,,,4 of customers to take business elsewhere. 56,75, 1very employee at I!I!I "ank must wear freshly washed and ironed clothes everyday. True To make tone and expression visible on a mail you could use smileys even in a formal business communication. 8ot shaking hands could be perceived as an insult by the other person. True What should you do if someone introduces you by the wrong name? Imedietly It is %2 not to respond to a business invitation. 8o, it is very thoughtless and causes a great deal of inconvenience to your host. 9nderstanding a person without $udging, seeing or feeling things the way he or she does is called as 1mpathy If you have offended someone or made a mistake and are sorry about it, the best thing to do is apologi:e in person and follow up with a letter ,,,,,,,,,, is an exchange of abusive messages that threatens to continue unabated. -lame war /ecipient of profane, derogatory and obscene messages may report on such messages directly to their #epartment ;ead,comm. Whatever be the purpose business letters are always formal. T -or a good personal care, one must shower or bathe at least %nce <ook for eye contact permission before you enter a ,,,,,,,,,. =eeting

If you are ,,,,,,,,, the meeting make sure that the discussion stays on track and that everyone gets a chance to air his or her views. !hoose the most relevant option out of the following. ;osting ,,,,,, is a social title that does not reveal the marital status of a woman. =s t business functions neither men not women are helped with chairs unless they need it. The service mantras prescribed for dealing with customers should also be followed when dealing with vendors. T -or highlighting the text in a business letter which of the following may be used? ny To strike a good conversation, you must talk incessantly. 3alutation should be ,,,,,,,, spaces below the last line of the address, or below the reference line if there is one. > s per the attire policy for women, a kamee: must be 7inch below knee

) brisk pace symbolises that you are )When a call leaves one or both persons dissatisfied, the reason is more often not the content of the call but the way it was conducted. ) t the end of every meeting, it should be ensured that ,,,,,, are circulated clearly stating further action with specific deadlines and responsibilities. )%ne can avoid getting into a flame war by avoiding topics that typically lead to an argument like ) s per a study conducted by 2enan)-lagler "usiness 3chool, workplace incivility in terms of rudeness caused ,,,,4 of customers to take business elsewhere. )Which of the following alignments is universally acceptable nowadays for formal business letters? )/ecipient of profane, derogatory and obscene messages may ) s per the attire policy for women, a kamee: must be )If you exceed the allotted time for your appointment at a client&s office you must )<ook for eye contact permission before you enter a ,,,,,,,,,.

)If you are ,,,,,,,,, the meeting make sure that the discussion stays on track and that everyone gets a chance to air his or her views. !hoose the most relevant option out of the following. ) t business functions neither men not women are helped with chairs unless they need it. )-or a good personal care, one must shower or bathe at least ) s per a study conducted by 2enan)-lagler "usiness 3chool, workplace incivility in terms of rudeness caused ,,,,4 of customers to take business elsewhere. )#uring festive seasons, you may send your greetings in plain text format. )Which of the following is the correct pronunciation for rbitration? )What should you do if you have to finish some urgent and important work as well as have a colleague waiting for you to discuss something? )If a customer had to wait before being attended to, please )3alutation should be ,,,,,,,, spaces below the last line of the address, or below the reference line if there is one. )When serving a customer, carry out the transaction accurately, if not completely or on time.