Brand Model

KME (All)

JAM C Code Ver.20120130 REVISED

17. Feb. 2012
How to fix Check if wire is pinched at right cover when the above phenomenon occurs or at the next visit. Replace the primary feed unit if the wire is broken. Align wire as follows after that to prevent wire pinch. Though wire is not broken, align wire as below as well. Upgrade firmware when problem arises. SB # 3NJ0001 Ref # B277 N/N Parts No. F/W Cut off PackVer month Aug. 2011 Cut off serial number N3M1803721 PF-730

Class

(All)

code

Problem Wire from primary feed unit may be broken or have ground fault while pinched at right cover.

0000

A piece of jamed paper remains in the AK section.

TBI0003

TBI

F/W

TBD

Jan. 2012 Jan. 2012

#N/A

A piece of jamed paper remains in the PF section.

Cassette slide out mechanism will be change to be TBIable to slide the cassette out when paper is 0004 Check if wire is pinched at right cover when the above phenomenon occurs or at the next visit. Replace primary feed unit if wire is broken. Align wire as follows after that to prevent wire pinch. Though wire is not broken, align wire as below as well. 3NJ0002

TBI

TBD

#N/A

This time, the following are changed as a permanent measure while wire alignment was changed as corrective measures for primary feed unit wire pinching at right cover as informed per service bulletin No.3NJ-0001(B277) <Content of changes>1)

B312

N/N

Sep,.201 #N/A 1

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

0180

N4Q1X00421 N491Y02464 Note when replacing the main board (C0180 error) 1. Execute maintenance mode U004 to resolve 2K3machine number mismatch that appears after 0012 replacing the main board. 2. Adjust the scanner image. 1) Input the value in the auto scanner adjustment chart by using the maintenance mode U425. 2) Execute the maintenance mode U411 with the auto scanner adjustment chart. 3) Execute [Halftone adjustment] from the system menu 3. Reactivate the license for optional products if any were installed. 1) Reactivate ID CARD AUTHENTICATION KIT B). 2) Register an ID card again by using the maintenance mode U222. 4. Import data if any was exported from the machine before replacing the main board by using the maintenance mode U917. (The export and import is also available via KM-Net Viewer) B137 N/N #N/A

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

0200

N4Q1X00421 N491Y02464 J0300 (Paper is not ejected completly) may show in power ON when a main Confirm that a bearing enters surely to the depths tray junction part was not securely attached in the case of installation after and tighten the screw afterwards. disassembly. JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected. 3NB0015 B455 N/N Info only

0300

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

0501

N4Q1X00421 N491Y02464 Wire from primary feed unit may be broken or have ground fault while pinched at right cover. 0503 Check if wire is pinched at right cover when the above phenomenon occurs or at the next visit. Replace the primary feed unit if the wire is broken. Align wire as follows after that to prevent wire pinch. Though wire is not broken, align wire as below as well. Check if wire is pinched at right cover when the above phenomenon occurs or at the next visit. Replace primary feed unit if wire is broken. Align wire as follows after that to prevent wire pinch. Though wire is not broken, align wire as below as well. Check if wire is pinched at right cover when the above phenomenon occurs or at the next visit. Replace the primary feed unit if the wire is broken. Align wire as follows after that to prevent wire pinch. Though wire is not broken, align wire as below as well. Check if wire is pinched at right cover when the above phenomenon occurs or at the next visit. Replace primary feed unit if wire is broken. Align wire as follows after that to prevent wire pinch. Though wire is not broken, align wire as below as well. 3NJ0001 B277 N/N Aug. 2011 N3M1803721 PF-730

This time, the following are changed as a permanent measure while wire alignment was changed as corrective measures for primary feed unit wire pinching at right cover as informed per service bulletin No.3NJ-0001(B277) <Content of changes>1)

3NJ0002

B312

N/N

Sep,.201 #N/A 1

Wire from primary feed unit may be broken or have ground fault while pinched at right cover. 0513

3NJ0001

B277

N/N

Aug. 2011

N3M1803721 PF-730

This time, the following are changed as a permanent measure while wire alignment was changed as corrective measures for primary feed unit wire pinching at right cover as informed per service bulletin No.3NJ-0001(B277) <Content of changes>1)

3NJ0002

B312

N/N

Sep,.201 #N/A 1

0545

Paper feed failure (no feed jam, (J0545) or paper edge turn-up (or damaged) Hole on holder plate is relocated and fixing point of at leading edge of paper may occur when using PF-770. holder plate is shifted by 0.4mm in order to secure gap margin for retard holder

3NG0003

B264

303NG06331 PLATE RETARD HOLDER

May. 2011

#N/A

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

0630

N4Q1X00421 N491Y02464 C0980 0980 Replace FEED1PCB(302K994181/PARTS PWB 2LHFEED 1 ASSY SP) . Replace cable cooling fan 0007 (302LF46151/WIRE COOLING FAN) . Check wire finishing after replaced cable -->Insert the cable into the wire saddle to prevent damage by metal frame. Check if wire is pinched at right cover when the above phenomenon occurs or at the next visit. Replace the primary feed unit if the wire is broken. Align wire as follows after that to prevent wire pinch. Though wire is not broken, align wire as below as well. Check if wire is pinched at right cover when the above phenomenon occurs or at the next visit. Replace primary feed unit if wire is broken. Align wire as follows after that to prevent wire pinch. Though wire is not broken, align wire as below as well. 3NJ0001 B457 N/N Info only

Wire from primary feed unit may be broken or have ground fault while pinched at right cover. 1030

B277

N/N

Aug. 2011

N3M1803721 PF-730

This time, the following are changed as a permanent measure while wire alignment was changed as corrective measures for primary feed unit wire pinching at right cover as informed per service bulletin No.3NJ-0001(B277) <Content of changes>1)

3NJ0002

B312

N/N

Sep,.201 #N/A 1

13XX

Clutch at feed section may be turned on that should be off and rolller may be If clutch motion is checked, execute the driven if jam (J13**) appears. following.1) Remove snap-fit wire fastener from side plate that is fitted to machine frame in feed drive unit. 2) Cut snap-fit part not to refit after measures 3) Push in wires inside of machine through hole on metal plate where wire fastener was fitted. *Then, make sure the connector of the feed drive unit side does not become loose. Feed roller may be driven depending on fitting position of gear joint plate of primary feed unit. If so, depending on timing of clutch being turned off, J1503/J1504(in case connected to main machine) and J3416/J3417 (in case connected to PF-780) may appear. Therefore, handle following when attaching primary feed unit or above phenomenon arises. Check if there is a gap between the gear joint plate and frame.If there is a gap, handle in the following way. Loosen screws for gear joint plate and slide plate to fill gap with frame and fasten screws while aligning downward . If there is still a gap between gear joint plate and frame, remove gear joint plate and check if gear pin is inserted in hole on frame. Feed roller may be driven depending on fitting position of gear joint plate of Check if there is a gap between the gear joint plate primary feed unit. If so, depending on timing of clutch being turned off, and frame.If there is a gap, handle in the following J1503/J1504(in case connected to main machine) and J3416/J3417 (in case way. Loosen screws for gear joint plate and slide connected to PF-780) may appear. Therefore, handle following when plate to fill gap with frame and fasten screws while attaching primary feed unit or above phenomenon arises. aligning downward . If there is still a gap between gear joint plate and frame, remove gear joint plate and check if gear pin is inserted in hole on frame. Wire from primary feed unit may be broken or have ground fault while pinched at right cover. Check if wire is pinched at right cover when the above phenomenon occurs or at the next visit. Replace the primary feed unit if the wire is broken. Align wire as follows after that to prevent wire pinch. Though wire is not broken, align wire as below as well. Check if wire is pinched at right cover when the above phenomenon occurs or at the next visit. Replace primary feed unit if wire is broken. Align wire as follows after that to prevent wire pinch. Though wire is not broken, align wire as below as well.

2LF0001

B303

N/N

Non

Info only

3NJ0003

B354

N/N

Non

Info only

1503

3NJ0003

B354

N/N

Non

Info only

1504

3NJ0001

B277

N/N

Aug. 2011

N3M1803721 PF-730

1800

This time, the following are changed as a permanent measure while wire alignment was changed as corrective measures for primary feed unit wire pinching at right cover as informed per service bulletin No.3NJ-0001(B277) <Content of changes>1)

3NJ0002

B312

N/N

Sep,.201 #N/A 1

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

2201

N4Q1X00421 N491Y02464 DF middle eject sensor stay jam If paper is stacked while trailing edge of Upgrade firmware when problem arises. paper does not reach side plate of finisher after it is ejected, upper limit level for tray A is not detected and paper stack reaches paper eject section that causes JAM 6310. 2LC0024 B290 F/W V2.02 Jul. 2011 #N/A

N2Q1701202 N331801168 (DF-790) N2K1900868 N331801168 (DF-790) N2E1700552 N331801168 (DF-790) N291700441 N331801168 (DF-790) TBD N331801168 (DF-790) N4E1700131 N331801168 (DF-790) JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected. 2LC0032 B392 F/W V3.01 Oct. 2011 #N/A

2203

N4Q1X00421 N491Y02464 JAM4105 may occur when continuously printing from PF-770. Therefore, this Upgrade firmware when problem arises. is corrected. 2LC0018 B237 F/W V2.00 Jul. 2011 TBD N2Q1700881 N2K1700613 N2E1700514 N291700401 N491800813 N441700782 N3Y1700566 N4V1700128 N4Q1700127 N4E1600129 Color drum motor is changed to one with increased torque to secure margin Replace 302LK94100 PARTS DRUM MOTOR SET 2LNfor rotation. In case of rotation failure due to insufficient torque: C2203 Drum SP. 0001 motor M steady-state error] may appear. B162 302K394200 PARTS MOTOR-BL W30 SP May. 2011 #N/A

N2Q1600629 N2K1600426 Load of drum motor may increase from abrasion resistance as influenced with drum discharge byproduct on drum surface depending on the operating environment and operating condition and there remains little margin for motors drive torque with rated one to

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

2300

N4Q1X00421 N491Y02464 KMJ Only KMJ Onlly 2LC0043 NSB0001 2LC0032 B430 302K994321 PARTS MOTOR-BL W20 SP N/N Oct. 2011 #N/A

2730

Out of position for sensor at secandary transfer section

Reattach PI sensor.

Non

Oct. 2011 #N/A

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

B392

F/W

V3.01

Oct. 2011 #N/A

2770

N4Q1X00421 N491Y02464 Depending on tolerance of primary transfer belt, belt may skew and C2770 error (Transfer skew error) may appear. The shape of the adjusting cam is changed to improve belt skew correction. 2LC0014 B220 302LC93102 TR8505 Jun. 2011 #N/A N2E1600241 N291600349 N2Q1500532 N2K1600473 Check state of transfer belt skew with maintenance mode before replacing Once slowly pull out and push in primary transfer primary transfer belt unit when SC2770 error (Transfer skew error) appears. belt unit, and Replace primary transfer belt unit if SC2770 is still shown. 2LC0029 B351 N/N Non Info only

If screw for DF connecting plate (M4X30_silver) is mistakenly used to attach Check if screw attaching the front left stay is for AK- 3NBthe front left stay of AK-730, it is longer by 10mm and it may push the front 730 if C2770 error (Transfer skew error) appears at 0002 side of the primary transfer cleaning unit to cause C2770 error (Transfer the machine with AK-730 installed. skew error). Service bulletin No.2LC-0004(B125) informed note when installing primary transfer belt unit as a caution for SC2770 error code (Transfer skew error) that appears if the unit is installed while waste toner vent at cleaning section of primary transfer unit covers waste toner collection vent at main machine side. This time, the shape of the shutter is changed.to prevent waste toner collection vent from being covered by shutter. Replace 302LC93102TR-8505 or 302LC9K101 TR-8505(KR). 2LC0007

B244

Screw M4X20() -

Jul. 2011 #N/A

B151

302LC93102 TR8505

Jul. 2011 #N/A

N2Q1600629 N2K1600426 N2E1600241 N291600349 3200 The digital transistor in the CCD power supply circuit of the main board is damaged. Replace ARTS PWB MAIN ASSY SP 2K30018 B292 302K394xxx PARTS PWB MAIN ASSY SP Apr. 2011 #N/A

3416

Feed roller may be driven depending on fitting position of gear joint plate of primary feed unit. If so, depending on timing of clutch being turned off, J1503/J1504(in case connected to main machine) and J3416/J3417 (in case connected to PF-780) may appear. Therefore, handle following when attaching primary feed unit or above phenomenon arises.

3417

Check if there is a gap between the gear joint plate and frame.If there is a gap, handle in the following way. Loosen screws for gear joint plate and slide plate to fill gap with frame and fasten screws while aligning downward . If there is still a gap between gear joint plate and frame, remove gear joint plate and check if gear pin is inserted in hole on frame. Feed roller may be driven depending on fitting position of gear joint plate of Check if there is a gap between the gear joint plate and frame.If there is a gap, handle in the following primary feed unit. If so, depending on timing of clutch being turned off, J1503/J1504(in case connected to main machine) and J3416/J3417 (in case way. Loosen screws for gear joint plate and slide connected to PF-780) may appear. Therefore, handle following when plate to fill gap with frame and fasten screws while attaching primary feed unit or above phenomenon arises. aligning downward . If there is still a gap between gear joint plate and frame, remove gear joint plate and check if gear pin is inserted in hole on frame. A) Check side cursor B) Check skew feedC) spring tension at primary feed unit IS NOT STRONG ENOUGH D) spring tension at PF conveying unit IS NOT STRONG ENOUGH E) spring tension at primary feed unit IS NOT STRONG ENOUGH A) Adjust side cursor B) Adjust skew feed C) Change tension spring at primary feed unit D) Change tension spring at PF conveying unit E) Change tension spring at primary feed unit

3NJ0003

B354

N/N

Non

Info only

3NJ0003

B354

N/N

Non

Info only

2LC0013

B213 303NJ94032PART S PRIMARY FEED UNIT HI SP 303NF94152PART S PRIMARY FEED UNIT HI SP 303NJ94011PART S COVER FEED LOW ASSY SP

Jun. 2011

#N/A

400X

4105

JAM4105 may occur when continuously printing from PF-770. Therefore, this Upgrade firmware when problem arises. is corrected.

2LC0018

B237

F/W

V2.00

Jul. 2011 TBD N2Q1700881 N2K1700613 N2E1700514 N291700401 N491800813 N441700782 N3Y1700566 N4V1700128 N4Q1700127 N4E1600129

4109

When feeding A4 lateral or Letter lateral sizes or smaller that are conveyed with 2 of the centered middle roller from the MP tray, it may not reach the registration roller with insufficient nip pressure. Feedshift lower guide fails in its motion since it does not have enough backlash to cause load at motion.

Outer diameter of the pulley of the conveying unit is 2KZchanged from 20+/-0.1mm to 21.4+/-0.1mm in order 0020 to increase the nip pressure of the middle roller. Affix spacers to drive plate in order to increase gap 2LCbetween housing and feedshift guide. 0037

B369

302MV24030 PULLEY MIDDLE

Oct. 2011 #N/A

B405 302LC94031PART S Exit Unit B SP 302LH94271PART S Exit Unit B SP

Nov. 2011

#N/A

421X

N2Q1Y04713 N2K1Y01351 N2E1Z01654 N291Y01346 N491Y02575 N441Y02505 N3Y1Y02250 Parmanent measures for jam due to eject feedshift lower guide motion failure Replace Exit Unit B Change GUIDE CHANGE (JAM421x, JAM460x, JAM470X, etc.) UPPER and GUIDE CHANGE LOWER: ). 2LC0047 B438 302LC94031PART S Exit Unit B SP 302LH94271PART S Exit Unit B SP Feedshift lower guide fails in its motion since it does not have enough backlash to cause load at motion. 426X Affix spacers to drive plate in order to increase gap 2LCbetween housing and feedshift guide. 0037 B405 302LC94031PART S Exit Unit B SP 302LH94271PART S Exit Unit B SP N2Q1Y04713 N2K1Y01351 N2E1Z01654 N291Y01346 N491Y02575 Nov. 2011 #N/A Nov. 2011 #N/A

426X

Feedshift lower guide fails in its motion since it does not have enough

Affix spacers to drive plate in order to increase gap 2LC-

B405

Nov.

N441Y02505 N3Y1Y02250 #N/A

Parmanent measures for jam due to eject feedshift lower guide motion failure Replace Exit Unit B Change GUIDE CHANGE (JAM421x, JAM460x, JAM470X, etc.) UPPER and GUIDE CHANGE LOWER: ).

2LC0047

B355 302LC94031PART S Exit Unit B SP 302LH94271PART S Exit Unit B SP

Nov. 2011

N4V1Y00423 N4Q1X00421 N4K1X00232 N4E1X00172 If roller (PARTS ROLLER DU UP) at conveying section reaches high Replace with new parts (PARTS ROLLER DU UP) if rubber part spins around against shaft. temperature, rubber roller is swelled due to wax content of toner and inner diameter of roller is expanded. Then, rubber roller spins around against shaft to cause J440* jam (Duplex sensor JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected. 2LC0036 B402 PARTS CONVEYING H/L UNIT(V)(M)(Z)(G) SP TBI #N/A

440

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

44XX

N4Q1X00421 N491Y02464 Jam may occur at duplex copy due to chattering of DU sensor. Upgrade firmware when problem arises. 2LC0027 B321 F/W V2.03 Sep. 2011 TBD N2Q1902592 N2K1900955 N291901030 N491902028 N441901808 N4V1900386 N4Q1900395 N4K1900181 N4E1900145 46XX TBI Upgrade firmware when problem arises. TBI0001 TBI TBD #N/A

Feedshift lower guide fails in its motion since it does not have enough backlash to cause load at motion. 470X

Affix spacers to drive plate in order to increase gap 2LCbetween housing and feedshift guide. 0037

B405 302LC94031PART S Exit Unit B SP 302LH94271PART S Exit Unit B SP

Nov. 2011

#N/A

N2Q1Y04713 N2K1Y01351 N2E1Z01654 N291Y01346 N491Y02575 N441Y02505 N3Y1Y02250 Parmanent measures for jam due to eject feedshift lower guide motion failure Replace Exit Unit B Change GUIDE CHANGE (JAM421x, JAM460x, JAM470X, etc.) UPPER and GUIDE CHANGE LOWER: ). 2LC0047 B438 302LC94031PART S Exit Unit B SP 302LH94271PART S Exit Unit B SP Nov. 2011 #N/A

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

491X

N4Q1X00421 N491Y02464 49XX TBI Upgrade firmware when problem arises. TBI0001 2LF0004 TBI F/W TBD Jan. 2012 #N/A

When widely opening upper guide of horizontal conveying unit for jam clearance at bridge section, support point of tray may unlatch. If bridge unit is installed in main machine with tray support point unlatched, paper conveying rollers are not engaged to convey paper and JAM(*1) may occur.

A fixation film is added so that support point is not unlatched.

B355 302LF28770SHEE T HINGE STOPPER

Oct. 2011 #N/A

N4V1Y00423 N4Q1X00421 N4K1X00232 N4E1X00172 Following is changed as corrective measures for slippage and jam*1 that may occur with rollers not having enough conveying power due to poor surface friction of deteriorated rubber surface after prolonged usage from heat and toner and calcium carbonate as filler of paper adhered there. Replace 302LF94010 PARTS ROLLER RELAY MIDDLE SP and 302LF94030 PARTS ROLLER RELAY EXIT MIDDLE SP with new parts when problem arises. Especially, 302LF94010 PARTS ROLLER RELAY MIDDLE SP is to replace all of 3 pcs at the same time. (Cleaning with alcohol temporarily resolves the problem) 3NB0001 B235 302LF94010PART S ROLLER RELAY MIDDLE SP 302LF94030PART S ROLLER RELAY EXIT MIDDLE SP 2K30011 2K00006 2LC0032 B124 B128 N/N N/N V2.00 V2.00 Apr. 2011 #N/A Apr. 2011 #N/A Apr. 2011 #N/A

5001

Measures against JAM5001 (Bridge conveying sensor 3 non arrival jam)

Firmware upgrade (Upgrade Pack Ver. V2.00) Firmware upgrade (Upgrade Pack Ver. V2.00)

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

B392

F/W

V3.01

Oct. 2011 #N/A

501X

N4Q1X00421 N491Y02464 When widely opening upper guide of horizontal conveying unit for jam clearance at bridge section, support point of tray may unlatch. If bridge unit is installed in main machine with tray support point unlatched, paper conveying rollers are not engaged to convey paper and JAM(*1) may occur. A fixation film is added so that support point is not unlatched. 2LF0004 B355 302LF28770SHEE T HINGE STOPPER N4V1Y00423 N4Q1X00421 N4K1X00232 N4E1X00172 Inner paper conveying guide may come off unit and drop out if upper cover is opened when installing eject unit (H) in the main machine as shown below during procedure 18 of installation guide bundled in AK-730. In case eject unit is installed while supp Install eject unit along front and rear stay of unit 2LCwhile holding upper cover. and Check paper 0015 conveying guide does not come off or support point does not come off. B221 N/N Non #N/A Oct. 2011 #N/A

50XX

5112

51XX

When widely opening upper guide of horizontal conveying unit for jam clearance at bridge section, support point of tray may unlatch. If bridge unit is installed in main machine with tray support point unlatched, paper conveying rollers are not engaged to convey paper and JAM(*1) may occur.

A fixation film is added so that support point is not unlatched.

2LF0004

B355 302LF28770SHEE T HINGE STOPPER

Oct. 2011 #N/A

N4V1Y00423 N4Q1X00421 N4K1X00232 N4E1X00172 6000 Measures against JAM5001 (Bridge conveying sensor 3 non arrival jam) Firmware upgrade (Upgrade Pack Ver. V2.00) 2K00006 2LC0032 B128 B392 N/N V2.00 Apr. 2011 #N/A

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

F/W

V3.01

Oct. 2011 #N/A

6020

N4Q1X00421 N491Y02464 A reflective PI sensor is used for DF entry detection. Depending on angle of Affix sheet (303NB07170 SHEET FEED IN A and entry of transparency media, leading edge of transparency media is not 303NB07180 SHEET FEED IN B) when above detected since sensor light does not reach photo receiver. Then ,JAM6110 or phenomenon arises. JAM6300 may appear. 3NB0009 B352 303NB07170SHEE T FEED IN A 303NB07180SHEE T FEED IN B 6130 Measures against JAM5001 (Bridge conveying sensor 3 non arrival jam) Firmware upgrade (Upgrade Pack Ver. V2.00) 2K00006 3NB0009 B128 N/N V2.00 Apr. 2011 #N/A #N/A TBI #N/A

6110

6300

A reflective PI sensor is used for DF entry detection. Depending on angle of Affix sheet (303NB07170 SHEET FEED IN A and entry of transparency media, leading edge of transparency media is not 303NB07180 SHEET FEED IN B) when above detected since sensor light does not reach photo receiver. Then ,JAM6110 or phenomenon arises. JAM6300 may appear.

B352 303NB07170SHEE T FEED IN A 303NB07180SHEE T FEED IN B

TBI

630X

Adjusting position of sensor to widen nipping gap between eject roller and upper eject roller was informed as per service bulletin No.3NB-0005(B318) for corrective measures for J631*/651*jam This time, the following is changed as permanent measures.

1) Change of sensor fitting part that is parts not for 3NBfield supply in order to widen upper eject roller 0011 release (shifting by distance as current way of alignment) 2) Work to align metal plate when fastening it with a screw is discontinued after the above change 3NB0005

B403

N/N

TBI

N331Y04313 (DF-790), N311Y03676 (DF-770)

Paper is pulled in more and it is fold in two or accordion if upper eject roller is Adjust position of sensor when problem occurs. not fully released due to narrow gap between eject roller and upper eject roller when pulling paper back to adjuster tray. Then, paper conveying failure of next sheet. Upgrade firmware when problem arises. DF middle eject sensor stay jam If paper is stacked while trailing edge of paper does not reach side plate of finisher after it is ejected, upper limit level for tray A is not detected and paper stack reaches paper eject section that causes JAM 6310.

B318

N/N

Aug. 2011

#N/A

6310

2LC0024

B290

F/W

V2.02

Jul. 2011 #N/A

N2Q1701202 N331801168 (DF-790) N2K1900868 N331801168 (DF-790) N2E1700552 N331801168 (DF-790) N291700441 N331801168 (DF-790) TBD N331801168 (DF-790) N4E1700131 N331801168 (DF-790)

651X

Adjusting position of sensor to widen nipping gap between eject roller and upper eject roller was informed as per service bulletin No.3NB-0005(B318) for corrective measures for J631*/651*jam This time, the following is changed as permanent measures.

1) Change of sensor fitting part that is parts not for 3NBfield supply in order to widen upper eject roller 0011 release (shifting by distance as current way of alignment) 2) Work to align metal plate when fastening it with a screw is discontinued after the above change 3NB0005

B403

N/N

TBI

N331Y04313 (DF-790), N311Y03676 (DF-770)

Paper is pulled in more and it is fold in two or accordion if upper eject roller is Adjust position of sensor when problem occurs. not fully released due to narrow gap between eject roller and upper eject roller when pulling paper back to adjuster tray. Then, paper conveying failure of next sheet. JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

B318

N/N

Aug. 2011

#N/A

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

6600

N4Q1X00421 N491Y02464 KMJ Only KMJ Onlly 2LC0043 2LC0024 B430 302K994321 PARTS MOTOR-BL W20 SP F/W V2.02 Oct. 2011 #N/A

6610

Upgrade firmware when problem arises. DF middle eject sensor stay jam If paper is stacked while trailing edge of paper does not reach side plate of finisher after it is ejected, upper limit level for tray A is not detected and paper stack reaches paper eject section that causes JAM 6310.

B290

Jul. 2011 #N/A

N2Q1701202 N331801168 (DF-790) N2K1900868 N331801168 (DF-790) N2E1700552 N331801168 (DF-790) N291700441 N331801168 (DF-790) TBD N331801168 (DF-790) N4E1700131 N331801168 (DF-790) If BF is strongly pushed in when inserting BF into DF, BF lock lever strongly Replace Pin. contacts DF lock pin for positioning of BF that may cause lock pin to be tilted and to deform. Thus, BF is not correctly positioned, gears are not engaged. 3ND0001 B212 N/N Non #N/A

6710

6720

If contact failure of connector at belt rotation detection sensor on fuser unit occurs, SC6720 error

Handle wires as harness is sagging and along side 2LFwall and insert connector while harness at belt 0002 rotation detection sensor section is sagging.

B324

N/N

Non

#N/A

SC6720 error (IH fuser belt rotation error) appears if connector contact failure This content is for corrective measures as informed 2LFoccurs at fuser belt rotation sensor of fuser unit. per service bulletin No 2LF-0002(B324) 0003

B345

FK-670X,FK-870X

Aug. 2011

#N/A

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

6770

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

N4Q1X00421 N491Y02464 Oct. 2011 #N/A

6910

N4Q1X00421 N491Y02464 Clearance between developer shutter and inner unit receptacle is not sufficient at CASS lock mechanism. Therefore, shutter may be interrupted and may not be released. Push CASS lock lever with a screwdriver while 2LCshaking lever vertically.. Push in CASS lock release 0031 lever again while aligning inner unit downward. In this case, do not remove 4 of fixing screws for inner B372 N/N Oct. 2011 #N/A

710

7460

C7460(Developer shutter error) may occur if the PI detection sensor for Replace with release lever (302K994B60 PARTS 2K9developer waste shutter release lever lock/unlock incorrectly senses [Locked] WORK PLATE CASS B ASSY SP). In case C7460 0010 in unlock state if sensor is contaminated with toner due to its spillage. error occurs after replacing release lever, clean PI detection sensor and release lever. JAM4105 may occur when continuously printing from PF-770. Therefore, this Upgrade firmware when problem arises. is corrected. 2LC0018

B424

302K994B60 PARTS WORK PLATE CASS B ASSY SP

Nov. 2011

#N/A

7470

B237

F/W

V2.00

Jul. 2011 TBD N2Q1700881 N2K1700613 N2E1700514 N291700401 N491800813 N441700782 N3Y1700566 N4V1700128 N4Q1700127 N4E1600129

Engine board and firmware is changed to implement self-diagnostics for disconnection or breakage of wire for fans in waste toner box at rear side of machine.

Upgrade firmware when problem arises.

2K90002

B291

302K99481 PARTS V2.00 PWB ENGINE ASSY SP

Jul. 2011 #N/A

N4K1900181 N4E1700131 7480 JAM4105 may occur when continuously printing from PF-770. Therefore, this Upgrade firmware when problem arises. is corrected. 2LC0018 B237 F/W V2.00 Jul. 2011 TBD N2Q1700881 N2K1700613 N2E1700514 N291700401 N491800813 N441700782 N3Y1700566 N4V1700128 N4Q1700127 N4E1600129

7480

Engine board and firmware is changed to implement self-diagnostics for disconnection or breakage of wire for fans in waste toner box at rear side of machine.

Upgrade firmware when problem arises.

2K90002

B291

302K99481 PARTS V2.00 PWB ENGINE ASSY SP

Jul. 2011 #N/A

N4K1900181 N4E1700131 The primary transfer belt may slip or sag around the ID sensor when executing the calibration depending on the high humidity operation environment. When releasing BF-730 main unit, the wire connector may be disconnected and JAM7700 (CF paper conveying sensor non arrival jam) may occur. Firmware upgrade, increase the spring tension of the primary transfer belt unit. 2KZ0006 302K021411 SPRING BELT TENSION N/N Jun. 2011 Nov. 2011

7620

B200

#N/A

7700

Take off sensor wire in relay conveying unit from 3NDapplicable wire saddle. Hold an end of wire and pull 0005 other end. wire length is 25mm or more from last point wire saddle. 3ND0001

B431

#N/A

7710

If BF is strongly pushed in when inserting BF into DF, BF lock lever strongly Replace Pin. contacts DF lock pin for positioning of BF that may cause lock pin to be tilted and to deform. Thus, BF is not correctly positioned, gears are not engaged.

B212

N/N

Non

#N/A

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

8130

N4Q1X00421 N491Y02464 DF middle eject sensor stay jam If paper is stacked while trailing edge of Upgrade firmware when problem arises. paper does not reach side plate of finisher after it is ejected, upper limit level for tray A is not detected and paper stack reaches paper eject section that causes JAM 6310. 2LC0024 B290 F/W V2.02 Jul. 2011 #N/A

N2Q1701202 N331801168 (DF-790) N2K1900868 N331801168 (DF-790) N2E1700552 N331801168 (DF-790) N291700441 N331801168 (DF-790) TBD N331801168 (DF-790) N4E1700131 N331801168 (DF-790) If power is turned on without installing eject tray,C8140/8150/8160/8250error Do not turn MFP main machine power on without (Tray elevation motor problem (document finisher)) may appear, or gear may installing eject tray. be worn, step out or abnormal sound may be heard from gear. 8140 3NB0004 B288 N/N Non #N/A

Upper limit detection for eject tray does not correctly function and service call A film (303NB37190 FILM FRAME TRAY) is added 3NBerrors may appear or gear may wear if eject tray is not installed or is to improve detection margin. 0008 incompletely attached.

B350

303NB37190 FILM FRAME TRAY

Oct. 2011 #N/A

If power is turned on without installing eject tray,C8140/8150/8160/8250error Do not turn MFP main machine power on without (Tray elevation motor problem (document finisher)) may appear, or gear may installing eject tray. be worn, step out or abnormal sound may be heard from gear. 8150

3NB0004

B288

N/N

Non

#N/A

Upper limit detection for eject tray does not correctly function and service call A film (303NB37190 FILM FRAME TRAY) is added 3NBerrors may appear or gear may wear if eject tray is not installed or is to improve detection margin. 0008 incompletely attached.

B350

303NB37190 FILM FRAME TRAY

Oct. 2011 #N/A

8160

JAM4105 may occur when continuously printing from PF-770. Therefore, this Upgrade firmware when problem arises. is corrected.

2LC0018

B237

F/W

V2.00

Jul. 2011 TBD N2Q1700881 N2K1700613 N2E1700514 N291700401 N491800813 N441700782 N3Y1700566 N4V1700128 N4Q1700127 N4E1600129

If power is turned on without installing eject tray,C8140/8150/8160/8250error Do not turn MFP main machine power on without (Tray elevation motor problem (document finisher)) may appear, or gear may installing eject tray. be worn, step out or abnormal sound may be heard from gear.

3NB0004

B288

N/N

Non

#N/A

Upper limit detection for eject tray does not correctly function and service call A film (303NB37190 FILM FRAME TRAY) is added 3NBerrors may appear or gear may wear if eject tray is not installed or is to improve detection margin. 0008 incompletely attached.

B350

303NB37190 FILM FRAME TRAY

Oct. 2011 #N/A

8210

JAM4105 may occur when continuously printing from PF-770. Therefore, this Upgrade firmware when problem arises. is corrected.

2LC0018

B237

F/W

V2.00

Jul. 2011 TBD N2Q1700881 N2K1700613 N2E1700514 N291700401 N491800813 N441700782 N3Y1700566 N4V1700128 N4Q1700127 N4E1600129

If power is turned on without installing eject tray,C8140/8150/8160/8250error Do not turn MFP main machine power on without (Tray elevation motor problem (document finisher)) may appear, or gear may installing eject tray. be worn, step out or abnormal sound may be heard from gear. 8250

3NB0004

B288

N/N

Non

#N/A

Upper limit detection for eject tray does not correctly function and service call A film (303NB37190 FILM FRAME TRAY) is added 3NBerrors may appear or gear may wear if eject tray is not installed or is to improve detection margin. 0008 incompletely attached.

B350

303NB37190 FILM FRAME TRAY

Oct. 2011 #N/A

8320

C8320 error (CF adjustment motor error) may appear if belt of paper lift-up motor comes off with shake and impact applied in excess during transportation

Spacer (303JY38240 SPACER 25) and cut washer 3ND0002 (302K921420 CUT-WASHER 6) are added to prevent belt from coming off. stopper (2BC06910 TOPPER 6) is disused.

B270

303JY38240 SPACER 25 302K921420 CUTWASHER 6

Jul. 2011 #N/A

9000

If high stack originals are intensely pushed in, the stopper holding the originals leading edge intensely adheres to the seal at the top cover rib. When starting the DP feed in this state, the DP feed roller does not descend enough and the J9000 (No or

The seal affixed to the top cover rib at the machine rear side is removed to limit the adherence between the stopper and the top cover rib.

2K30027

B446

303M894051 PARTS COVER PF ASSY SP

Nov. 2011

#N/A

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

9010

N4Q1X00421 N491Y02464 Multi-ply feed and skew may be incorrectly detected and jam (J9020(Original It is recommended to set U460 (Adjusting conveying 2LFsensor) to OFF at the time of set-up or when visiting 0006 skew feed jam)/J9030(Original multi feed jam)) may occur at DP feed depending on the original that customer uses. customer. Multi-ply feed and skew may be incorrectly detected and jam (J9020(Original It is recommended to set U460 (Adjusting conveying 2LFsensor) to OFF at the time of set-up or when visiting 0006 skew feed jam)/J9030(Original multi feed jam)) may occur at DP feed depending on the original that customer uses. customer. B397 N/N Nov. 2011 #N/A

9020

B397

N/N

9030

Nov. 2011

#N/A

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

9300

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

N4Q1X00421 N491Y02464 Oct. 2011 #N/A

9310

N4Q1X00421 N491Y02464

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

Oct. 2011 #N/A

9400

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

V3.01

N4Q1X00421 N491Y02464 Oct. 2011 #N/A

9520

N4Q1X00421 N491Y02464 9610 TBI Upgrade firmware when problem arises. TBI0002 3NB0010 TBI F/W TBD #N/A

Eject Guide

Broken fulcrum part of guide (D6)

Prevention for fulcrum part of exit guide damage (Weakens the magnet adsorption power by film addition) Firmware upgrade (BOOT/APL ver.B02.001) (Improving margin for communication between boards)

B378

303NB24330 FILM MAGNET

Oct. 2011 N331Y04313 (DF-790), N311Y03676 (DF-770)

F14A

There is little margin for detecting connection between the controller board and FAX board and in case the condition is worse depending on variation of the resistance value on the FAX board, system error *CF14A or CF378 may rarely appear.

5JR0002

B104

N/N

FAX BOOT/A Mar. PL 2011 VER.B0 2.001 V3.01

N3T1X10011 FAX System(U)

JAM0200 may occur if paper feed interval is short when feeding from PF-770 Upgrade firmware when problem arises. and paper feed switch on/off information is not delivered to the main machine.Therefore, this is corrected.

2LC0032

B392

F/W

Oct. 2011 #N/A

F186

N4Q1X00421 N491Y02464 F186 under the low temperature environment. Firmware upgrade (Upgrade Pack Ver. V1.01) 2K30005 2KZ0014 B034 N/N V1.01 Jan. 2011 Aug. 2011 #N/A

F248

Corrective measures for theF248 error with a certain file and print quality priority setting.

N/N B273 V4.01

Firmware upgrade (Upgrade Pack Ver. V4.01)

#N/A

F278

There is little margin for detecting connection between the controller board and FAX board and in case the condition is worse depending on variation of the resistance value on the FAX board, system error *CF14A or CF378 may rarely appear.

N/N Firmware upgrade (BOOT/APL ver.B02.001) (Improving margin for communication between boards) 5JR0002 B104

FAX BOOT/A Mar. PL 2011 VER.B0 2.001 V2.00

N3T1X10011 FAX System(U)

F46F

JAM4105 may occur when continuously printing from PF-770. Therefore, this Upgrade firmware when problem arises. is corrected.

2LC0018

B237

F/W

Jul. 2011 TBD N2Q1700881 N2K1700613 N2E1700514 N291700401 N491800813 N441700782 N3Y1700566 N4V1700128 N4Q1700127 N4E1600129 Jul. 2011 TBD N2Q1700881 N2K1700613 N2E1700514 N291700401 N491800813 N441700782 N3Y1700566 N4V1700128 N4Q1700127 N4E1600129

F56B

JAM4105 may occur when continuously printing from PF-770. Therefore, this Upgrade firmware when problem arises. is corrected.

2LC0018

B237

F/W

V2.00

Measures against JAM5001 (Bridge conveying sensor 3 non arrival jam)

Firmware upgrade (Upgrade Pack Ver. V2.00)

2K30011 2LC0013

B124

N/N

V2.00

Apr. 2011 #N/A

General

A) Check side cursor B) Check skew feedC) spring tension at primary feed unit IS NOT STRONG ENOUGH D) spring tension at PF conveying unit IS NOT STRONG ENOUGH E) spring tension at primary feed unit IS NOT STRONG ENOUGH

A) Adjust side cursor B) Adjust skew feed C) Change tension spring at primary feed unit D) Change tension spring at PF conveying unit E) Change tension spring at primary feed unit

B213 303NJ94032PART S PRIMARY FEED UNIT HI SP 303NF94152PART S PRIMARY FEED UNIT HI SP 303NJ94011PART S COVER FEED LOW ASSY SP

Jun. 2011

#N/A

JAM

JAM4105 may occur when continuously printing from PF-770. Therefore, this Upgrade firmware when problem arises. is corrected.

2LC0018

B237

N/N

V2.00

Jul. 2011 TBD N2Q1700881 N2K1700613 N2E1700514 N291700401 N491800813 N441700782 N3Y1700566 N4V1700128 N4Q1700127 N4E1600129

If a cassette with small a amount of stack of B4(L) or B5(W) is strongly installed, paper width sensing lever (No.1) may come off from switch at the main machine side and it may override the switch causing a paper size

Replace with new part of actuator lever (302K909251 LEVER SIDE SW) when problem arises.

2LC0023

B287

302K909251 LEVER SIDE SW

Jul. 2011 #N/A

N2Q1701202 N2K1900868 N2E1700552 N291700441 N4K1900181 N441800888 N3Y1700742 N4V1700138 N4Q1700203 N4E17000131

JAM

Dog ear that may occur if paper curl part is caught up by AK eject guide depending on the paper condition like a downward curl when ejecting paper of low stiffness to the DF-790 tray C.

Replace with new type guide (303NB94190 PARTS 2K9GUIDE RELAY EXIT SHEFT SP) with films when 0007 the problem arises.

B393

303NB94190 PARTS GUIDE RELAY EXIT SHEFT SP

TBI

#N/A

N4V1Y00423 N4Q1X00421 N4K1Z00260 N4E1Z00185 The following is changed as a measure against dog ear that may occur if paper curl part is caught up by AK eject guide. depending on the paper condition like a downward curl when ejecting paper of low stiffness to DF-790 tray C or DF-770 tray B. The following are changed as a measure against dog ear that may occur if paper curl is caught up by ribs on GUIDE EXIT MIDDLE of eject unit depending on the paper condition like an upward curl when ejecting A4/A3 or Letter/Ledger size paper Replace with PARTS GUIDE EXIT MIDDLE SP (302K994B80 PARTS GUIDE EXIT MIDDLE SP) . 2K90008 B419 TBD TBI #N/A Replace with new type guide (303NB94190 PARTS 2LHGUIDE RELAY EXIT SHEFT SP) with films when 0005 problem arises. B445 303NB94190 PARTS GUIDE RELAY EXIT SHEFT SP TBI #N/A

N4V1Y00423 N4Q1X00421 N4K1Z00260 N4E1Z00185