List of HR Training & Development Generic KPIs Statistics % employees gone through training % HR budget spent on training % employees

es for each competency level/per position % employees for each competency level/per department

Training Budget expenditure on training and staff development per employee in a given period/Number of training hours per employee

Availability of Training Courses % of training courses that match organizational requirements % of training courses that match employee's personal requirements average number of courses requested, but not offered

Impact of Training % difference in the rate of productivity before and after training Employee satisfaction index with training % pass rate after final assessment/evaluation

Employee Development % of employees that develop Individual Development Plan % of employees that fully execute their Individual Development Plan

Employee Career Coaching % of employees that participate in career coaching program % of employees that have been assessed in Assessment Center PMP, AAT)

Top 75 KPIs for Human Resources department

The prime role of the Human Resources function is to support the achievement of organizational goals by ensuring that relevant and innovative people policies, practices and systems are in place so that the organization can attract, retain and develop outstanding staff. Below is a list of 75 KPIs a Human Resources department could use in order to track its performance regarding this role.

These metrics are split into 14 categories: recruitment, training, health & safety, performance, employee loyalty, working time, HR efficiency, compensation, labor relations, regulation compliance, employee satisfaction, HR budget, job leaving, workforce information.

1.Recruitment metrics

Recruitment cost per employee Average time to recruit (per position) Number of CVs per channel Number of interviews per submitted CV % new hires achieving 24 months service % new hires achieving satisfactory appraisal after first assessment

2.Training KPIs

Training expenditures/total salaries and wages % HR budget spent on training % employees gone through training Number of training hours per employee Employee satisfaction index with training e-learning course utilized % e-learning pass rate 3.Health and safety metrics Number of accidents per year Percentage of employees with adequate occupational health & safety training Health & safety prevention costs per month Lost time (in hours) due to accidents per year Percentage of issues raised by health & safety representatives 4.Performance KPIs % of appraisals completed on time % of employees above competence (and those below) % of low performing employees (and for high performing) % of employee with their performance decreased compared to last month (and increased) 5.Employee loyalty metrics Employee turnover (total staff as recruited/total staff as planned) Rate of life cycles of employees (total time served in the company of all staff/total staff recruited) 6.Working time indicators

% of total hours lost to absenteeism Average overtime hours per person % of man days lost due to strike Total time lost by work late Lost time due to non-fatal accidents or accidents per year

7.HR efficiency metrics

Sales turnover per employee (or Full Time Equivalent: FTE) Profits per employee Administration cost per employee Labor cost as % of sales

8.Compensation KPIs

Salary rate / sales turnover Cost rate of workers compensation Cost rate of social insurance Cost rate of medical insurance Cost rate of benefits Average income per employee by month Average income per employee by hour Average income per employee by position

9.Labor relation metrics

Number of emails issued Number of staff briefing sessions conducted Number of teams meetings Number of unfair dismissal claims Number of active flexible work agreements

10.Regulation compliance KPIs

Number of violation per year (by sector). Metric to split: small, medium, strong violation. Costing lost by violation Time lost by violation Violation rate by department

11.Employee satisfaction metrics

% average satisfaction (to be split by department, by position, by tenure, etc) % average satisfaction by field (compensations and benefits, training, recognition, opportunities for development, leadership, work environment, personal relations, etc)

12.HR budget metrics

Average cost of recruitment per year Average cost of recruitment per staff Average cost of training per year % training cost / sales turnover Training cost per employee Salary budget ratio / sales turnover Health safety cost per year Human resources cost per sales turnover Compensation and benefit cost / sales turnover per year

13.Job leaving KPIs

Job leaving ratio per year Job leaving ratio per department Average age of employees that retire Percentage of early retirements Attitude of employee who leave job (satisfaction ratio with the following: salaries, benefits, work environment, opportunities for development, personal recognition, job, personal relations, etc)

14.Workforce metrics

Number of FTEs in HR HR FTEs as % of total workforce (FTEs) Percentage of outstanding employee probation reports. Number of Full Time Employees Number of Part Time Employees Number of employees per age category (with pyramid) Average length of service (current employees) Average length of service (terminating employees) % ratio of salaried staff to waged staff

Training KPIs are in three key areas: 1. Effectiveness - Use Kirkpatrick's Four Levels to measure program effectiveness at multiple check points 2. Budget - includes budget underspend and overspend and rate of burn throughout the year 3. Efficiency - includes cost per skill, per certification, per training hour and hours per skill, per certification