VIJESH V KUMAR

Address
"shas# $$ru%%ambalam $oru%%ambalam P $ &rivan'um (9! ! ) kerala *n'ia

Email: Vijeshvkumar@yahoo.co.in Mobile Phone: +91-812991 !8

Objective:
&o con+ron% an' buil' a challen,in, career in lea'in, hi,h %ech -or.ora%e in %he area o+ $.era%ions.

Academic Performance
De ree M/0 /achelor o+ 1cience *&* Instit!tion *1M1 3erala "niversi%y /oar' o+ &echnical E'uca%ion /oar' o+ voca%ional 4i,her E'uca%ion /oar' o+ E6amina%ion S"ecia#i$ation /ankin, Mana,emen% /io%echnolo,y Remar%s ((2 !92

*ns%rumen% Mechanic 1cience -

)(2

4i,her 1econ'ary 115-

(9.!22 !8.! 2

Professiona# S!mmar&
7eco,ni8e' +or han'lin, cus%omer service +or bankin, o.era%ion an' ensurin, sa%is+ac%ion by achievin, 'elivery an' service 9uali%y.

Professiona# E'"erience
() I*I*I +an% ,td - +an a#ore *!stomer Service Mana er . O"erations /*!stomer Service0# 1e. 2 1 : ;ec 2 1<

Ro#es and Res"onsibi#ities

1ervin, cus%omer +or %heir bankin, o.era%ional nee's an' ensurin, sa%is+ac%ion by 'eliverin, 9uali%y service. 4an'lin, 0sse% 1ervice. =4ome 5oan# 0u%o 5oan #Personal 5oan> -hannel mi,ra%ion +rom branch ?alk-in %o o%her cos% e++ec%ive al%erna%ives like 0%m# ne% bankin,# .hone bankin,# e%c. -oor'ina%in, ?i%h %he concerne' %eam +or early solu%ion +or %he .roblems. -ollec%in, cus%omer com.lain%s an' se,re,a%in, %he same %o seniors +or 9uicker resolu%ion i+ necessary. 1%reamlinin, %he .rocess o+ moni%orin, .er+ormance an' enablin, 9uick 'ecision makin, %ha% is usually re9uire' ?hen a''ressin, a cus%omer@s com.lain%s. Main%ainin, ,oo' cus%omer rela%ionshi. by consis%en%ly .rovi'in, .remier cus%omer sa%is+ac%ion. 4ave 'evelo.e' ra..or% ?i%h cus%omer base an' res.on' %imely ?i%h corres.on'ence %o cus%omer %o resolve issues or .roblems. Per+orm 'aily o++iceAo.era%ional res.onsibili%ies# 'ele,a%in, %o %he s%a++ as han'le ?i%h .ro+essionalism %he com.le6 consumer an' business cus%omer .roblems %ha% %he cso s%a++ is unable %o resolve.

Ac1ievements
Bra'e' ?i%h 1s% ra%in, +or %he las% %?o +inancial years. Promo%e' as 1enior $++icer 'urin, 2 1< : 1C +inancial Dear.

2) I*I*I PRUDE34IA, ,I5E I3SURA3*E) 5inancia# service Mana er: 5eb 2 1 :1e. 2 1

Ro#es and Res"onsibi#ities

1ourcin, E -losin, %he *nsurance Policies. 4ec1nica# S%i##s Forke' as a %echnician in &erumo Pen.ol

A""#ication 6or%in :
Gin $ne E Ginacle.

Persona# Data:
;$/ Ben'er Ha%ionali%y Mari%al 1%a%us Ga%herIs Hame Mo%herIs Hame ,an !a es Kno7n 7ea'# Fri%e E 1.eak : En,lish# 4in'i# Malayalam : : : : : : 2! May 198( Male *n'ian
1in,le

Mr. Vijaya 3umar Mrs. "sha 3umari