Housekeeping Management Book

HOTEL HOUSEKEEPING MANAGEMENT BOOK By Gajanan Shirke Author Of Various Hospitality Management Book Visit : www.gajananshirke.
com
GAJANAN SHIRKE : www.gajananshirke.com
INDEX
1. Hospitality Industry Overview
1.1. INTRODUCTION TO HOTEL INDUSTRY

1.2. Hotel The Concept
1.3. GENERAL CLASSIFICATION OF HOTEL INDUSTRY

1.4. SUPPLEMENTARY ACCOMMODATION
1.5. USERS OF HOTEL INDUSTRY

1.6. DIFFERENT DEPARTMENTS IN HOTELS
2. Housekeeping Department
2.1. Role of Housekeeping in Hospitality Industry
2.2. AREAS of RESPONSIBILTY of HOUSEKEEPING DEPARTMENT:

2.3. CLEANING EQUIPMENTS
2.4. Carts and trolleys:

2.5. Housekeeping Supply
2.6. Sundry equipment

2.7. Mechanical Equipment 2.8. IT SAVVY HOUSEKEEPING 2.9. Importance of Housekeeping 3.0. Housekeeping Management 3.1. Organizational Structure of the Housekeeping Department 3.2. PERSONAL ATTRIBUTES OF HOUSEKEEPING STAFF 3.3. LAYOUT OF THE DEPARTMENT
3.4. HOTEL GUESTROOMS 3.5. ROOM TYPE DEFINITIONS 3.6. ROOMS LAYOUTS 3.7. Room Cleaning and Fixture Checklist 3.8. PLACEMENT OF GUEST SUPPLIES 3.9. House-Keeping Management and Planning 3.10. Cleaning Public Areas 3.11. Composition, Care, and Cleaning of Different Surfaces
3.11.1 METALS 3.11.2. SILVER 3.11.3. STEEL 3.11.4. COPPER 3.11.5. BRASS 3.11.6. BRONZE 3.11.7. ALUMINIUM 3.11.8. IRON 3.11.9. PEWTER
3.11.10. GLASS 3.11.11. PLASTIC 3.11.12. CERAMICS 3.11.13. WOOD 3.11.14. STONE 3.11.15. LEATHER 3.11.16. RUBBER 3.12. Cleaning 3.13. Types of soil
3.14. Nature of soil 3.15. Standards of cleaning 3.16. Principles of cleaning 3.17. Manual methods 3.18. Mechanized methods 3.19. Frequency of cleaning 3.20. Organization of cleaning 3.21. Features that ease cleaning 3. 22. CLEANING AGENTS
3.23. Polishes
3.24. Classification of polishes
3.25.Types of floor sealers

3.26 Applying floor sealers
3.27 Floor strippers

3.28.Carpet cleaners
3.29. .Selection of cleaning agents
4. Housekeeping Department Systems and Procedures

4.1. Reports Format
4.2. Procedures of Found Items at Hotel Establishments.

4.3. INTER-RELATIONSHIP BETWEEN HOUSEKEEPING & FRONT OFFICE DEPARTMENT 4.4. Coordination with Maintenance Department 4.5. Room Status Codes 4.6. How to Clean a Room 4.7. Cleaning the Bathroom
4.8. Making the Bed 4.9. Dusting 4.10. Replenishing Guest Room Supplies 4.11. Vacuuming the Carpet 5.0. Linen Room Management 5.1. THE LINEN ROOM 5.2. CLASSIFICATION OF LINEN 5.3. PURCHASE OF LINEN
5.4. STANDARD SIZES OF LINEN ITEMS
5.5. CONTROL OF LINEN

5.6. STOCKTAKING
5.7. TOTAL LINEN COUNT

5.8. THE SEWING ROOM
5.9. UNIFORMS
5.10. Use of colour
6. Interior Designing 6.1. COLOUR HARMONY 6.1.1. SIMILAR OR RELATED HARMONIES 6.1.2.CONTRASTING OR COMPLIMENTARY HARMONY 6.1.3. FUNCTIONAL CONSIDERATION IN COLOUR HARMONY 6.1.4. EMOTIONAL IMPACT OF COLOUR 6.1.5. FUNCTIONAL VALUE OF COLOURS 6.2. Principles of Lighting Design
6.2.1.TYPES OF LIGHTING
6.2.2. CONSIDERATION IN LIGHTING SELECTION

6.2.3. METHODS OF LIGHTING
6.2.4. LIGHTING SYSTEMS:

6.2.5. LIGHT FITTINGS
6.2.6. LIGHTING FOR DIFFERENT AREAS IN HOTELS

6.2.7. IMPACT OF LIGHTING ON MOOD AND ATMOSPHERE
6.3. Floor Surfaces

6.3.1. FACTORS FOR DETERMINING FLOOR SURFACES
6.3.2. HARD FLOOR SURFACES

6.3.3. TYPES OF PILING 6.3.4. TYPES OF CARPET CONSTRUCTION 6.3.5. LAYING OF CARPETS 6.3.6. CARE AND MAINTENANCE 6.4. RUGS AND MATTINGS 6.5. FABRICS AND SOFT FURNISHINGS 6.6. COMMONLY AVAILABLE UPHOLSTERY FABRICS
6.7. CARE AND MAINTENANCE
6.8. Loose Curtains (Covers)/ Skirtings

6.9. Parking design considerations 6.10. Parking Area Types 6.11..HOTEL DESIGN CONSIDERATIONS 6.11.1. INTERIOR DESIGN 6.11.2. Hotel Reception Design 6.11.3. Most Important Interior Design Principles 6.12. Luxury Bathrooms
7. Stain Removal Management 7.1.Quick and Easy Stain Removal 7.2.Chemical Solvents and Supplies 7.3. Classification of Stains 7.4.What to do if you don't know what the stain is: 7.5. Stains Unique Treatment Methods 7.6.COMMON REMEDIES TO AVOID 7.7. How to Identify and Prevent Some Common Staining Problems GAJANAN SHIRKE : www.gajananshirke.com
8. Flower arrangement
8.1. FLOWER ARRANGEMENT - DESIGN CONSIDERATIONS

8.2.PRINCIPLES OF FLOWER ARRANGEMENT 8.3. BASIC PATTERNS OF FLOWER ARRANGEMENT 8.4.EQUIPMENT FOR FLOWER ARRANGEMENT 8.5. ESSENTIALS IN FLOWER ARRANGEMENT 8.6. FLOWER ARRANGEMENT IN DIFFERENT LOCATIONS
8.7.USE OF DRY MATERIAL IN FLOWER ARRANGEMENT 8.8. THE SYSTEMATIC LAYOUT PLANNING PATTERN 8.9. Elements of Design 8.10. PRINCIPLES OF DESIGN 8.11. BASIC FLOWER ARRANGEMENTS 8.12. Types of Flower Arrangement
9. Key Control
9.1. KEYS AND KEY CONTROL

9.2. Master key Control Policy and Procedure.
9.3. Use of Keys.

9.4. KEY CONTROL PROCEDURES
10. Budget 10.1. Housekeeping Budget 10.2. Capital Expenditure (CAPEX) 11. Housekeeping Department Basics 11.1. REPORTING SYSTEMS 11.2. Guest Room Inspection Checklist 11.3. Turn-down service 11.4. Second Service
11.5. Baby Seating
11.6. Mini Bar

11.7. Supplies on Request
11.8. LOST AND FOUND

11.9. Briefing & Debriefing
11.10. DESK OPERATION

11.11. Room Attendant Basic Daily Duties
11.12. Laundry Operations

11.13. Public Area Checklist
11.14. Deep Cleaning

11.15. General Housekeeping Safety Tips
11.16. Helpful Hints

11.17. Pest and their control
11.18. TYPE OF UNIFORM

11.18.1. FABRICS
11.19. ACTIVITIES OF LINEN ROOM

11.21. LINEN ROOM REQUIREMENTS Equipment and Areas 11.22. Exchange of Linen and Uniforms 11.23. Storage Conditions 11.24. Records maintained in Linen Room: 11.25. ISSUING OF LINEN: 11.26. TYPES OF BED SPREAD 11.27. COMFORTER
11.28. DUST RUFFLE
1.29. HOTEL LINEN

11.30. TYPES OF MATTRESS
11.31. PILLOW
11.32. TIME STANDARDS Department
11.33. Handling of guest laundry

11.34. HOUSEKEEPING DEPARTMENT TERMINOLOGIES
11.35. PREVENTIVE MAINTENANCE 11.36. ROTATION SCHEDULES AND REPORT TO ENGINEERING 12. Housekeeping Terminology
FOR BOOK PURCHASE KINDLY VISIT www.gajananshirke.com Or Write me gajanan@gajananshirke.com / gajananshirke@gmail.com

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HOTEL HOUSEKEEPING MANAGEMENT BOOK By Gajanan Shirke Author Of Various Hospitality Management Book Visit : www.gajananshirke.

GAJANAN SHIRKE : www.gajananshirke.com

1. Hospitality Industry Overview

1.1. INTRODUCTION TO HOTEL INDUSTRY

1.3. GENERAL CLASSIFICATION OF HOTEL INDUSTRY

1.5. USERS OF HOTEL INDUSTRY

2.2. AREAS of RESPONSIBILTY of HOUSEKEEPING DEPARTMENT:

2.4. Carts and trolleys:

2.6. Sundry equipment

GAJANAN SHIRKE : www.gajananshirke.com

3.25.Types of floor sealers

3.27 Floor strippers

3.29. .Selection of cleaning agents

GAJANAN SHIRKE : www.gajananshirke.com

4. Housekeeping Department Systems and Procedures

4.2. Procedures of Found Items at Hotel Establishments.

5.4. STANDARD SIZES OF LINEN ITEMS

5.5. CONTROL OF LINEN

5.7. TOTAL LINEN COUNT

GAJANAN SHIRKE : www.gajananshirke.com

6.2.2. CONSIDERATION IN LIGHTING SELECTION

6.2.4. LIGHTING SYSTEMS:

6.2.6. LIGHTING FOR DIFFERENT AREAS IN HOTELS

6.3. Floor Surfaces

6.3.1. FACTORS FOR DETERMINING FLOOR SURFACES

6.3.2. HARD FLOOR SURFACES

6.7. CARE AND MAINTENANCE

6.8. Loose Curtains (Covers)/ Skirtings

8.1. FLOWER ARRANGEMENT - DESIGN CONSIDERATIONS

GAJANAN SHIRKE : www.gajananshirke.com

GAJANAN SHIRKE : www.gajananshirke.com

9.1. KEYS AND KEY CONTROL

9.3. Use of Keys.

GAJANAN SHIRKE : www.gajananshirke.com

11.5. Baby Seating

11.6. Mini Bar

11.8. LOST AND FOUND

11.10. DESK OPERATION

11.12. Laundry Operations

11.13. Public Area Checklist

11.14. Deep Cleaning

11.16. Helpful Hints

11.18. TYPE OF UNIFORM

11.19. ACTIVITIES OF LINEN ROOM

11.28. DUST RUFFLE

1.29. HOTEL LINEN

11.33. Handling of guest laundry

GAJANAN SHIRKE : www.gajananshirke.com

FOR BOOK PURCHASE KINDLY VISIT www.gajananshirke.com Or Write me gajanan@gajananshirke.com / gajananshirke@gmail.com

GAJANAN SHIRKE : www.gajananshirke.com

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