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HOTEL HOUSEKEEPING MANAGEMENT BOOK By Gajanan Shirke Author Of Various Hospitality Management Book Visit : www.gajananshirke.

com

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INDEX

1. Hospitality Industry Overview

1.1. INTRODUCTION TO HOTEL INDUSTRY


1.2. Hotel The Concept

1.3. GENERAL CLASSIFICATION OF HOTEL INDUSTRY


1.4. SUPPLEMENTARY ACCOMMODATION

1.5. USERS OF HOTEL INDUSTRY


1.6. DIFFERENT DEPARTMENTS IN HOTELS
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2. Housekeeping Department
2.1. Role of Housekeeping in Hospitality Industry

2.2. AREAS of RESPONSIBILTY of HOUSEKEEPING DEPARTMENT:


2.3. CLEANING EQUIPMENTS

2.4. Carts and trolleys:


2.5. Housekeeping Supply

2.6. Sundry equipment


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2.7. Mechanical Equipment 2.8. IT SAVVY HOUSEKEEPING 2.9. Importance of Housekeeping 3.0. Housekeeping Management 3.1. Organizational Structure of the Housekeeping Department 3.2. PERSONAL ATTRIBUTES OF HOUSEKEEPING STAFF 3.3. LAYOUT OF THE DEPARTMENT

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3.4. HOTEL GUESTROOMS 3.5. ROOM TYPE DEFINITIONS 3.6. ROOMS LAYOUTS 3.7. Room Cleaning and Fixture Checklist 3.8. PLACEMENT OF GUEST SUPPLIES 3.9. House-Keeping Management and Planning 3.10. Cleaning Public Areas 3.11. Composition, Care, and Cleaning of Different Surfaces
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3.11.1 METALS 3.11.2. SILVER 3.11.3. STEEL 3.11.4. COPPER 3.11.5. BRASS 3.11.6. BRONZE 3.11.7. ALUMINIUM 3.11.8. IRON 3.11.9. PEWTER
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3.11.10. GLASS 3.11.11. PLASTIC 3.11.12. CERAMICS 3.11.13. WOOD 3.11.14. STONE 3.11.15. LEATHER 3.11.16. RUBBER 3.12. Cleaning 3.13. Types of soil
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3.14. Nature of soil 3.15. Standards of cleaning 3.16. Principles of cleaning 3.17. Manual methods 3.18. Mechanized methods 3.19. Frequency of cleaning 3.20. Organization of cleaning 3.21. Features that ease cleaning 3. 22. CLEANING AGENTS
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3.23. Polishes
3.24. Classification of polishes

3.25.Types of floor sealers


3.26 Applying floor sealers

3.27 Floor strippers


3.28.Carpet cleaners

3.29. .Selection of cleaning agents

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4. Housekeeping Department Systems and Procedures


4.1. Reports Format

4.2. Procedures of Found Items at Hotel Establishments.


4.3. INTER-RELATIONSHIP BETWEEN HOUSEKEEPING & FRONT OFFICE DEPARTMENT 4.4. Coordination with Maintenance Department 4.5. Room Status Codes 4.6. How to Clean a Room 4.7. Cleaning the Bathroom
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4.8. Making the Bed 4.9. Dusting 4.10. Replenishing Guest Room Supplies 4.11. Vacuuming the Carpet 5.0. Linen Room Management 5.1. THE LINEN ROOM 5.2. CLASSIFICATION OF LINEN 5.3. PURCHASE OF LINEN
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5.4. STANDARD SIZES OF LINEN ITEMS

5.5. CONTROL OF LINEN


5.6. STOCKTAKING

5.7. TOTAL LINEN COUNT


5.8. THE SEWING ROOM

5.9. UNIFORMS
5.10. Use of colour

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6. Interior Designing 6.1. COLOUR HARMONY 6.1.1. SIMILAR OR RELATED HARMONIES 6.1.2.CONTRASTING OR COMPLIMENTARY HARMONY 6.1.3. FUNCTIONAL CONSIDERATION IN COLOUR HARMONY 6.1.4. EMOTIONAL IMPACT OF COLOUR 6.1.5. FUNCTIONAL VALUE OF COLOURS 6.2. Principles of Lighting Design
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6.2.1.TYPES OF LIGHTING

6.2.2. CONSIDERATION IN LIGHTING SELECTION


6.2.3. METHODS OF LIGHTING

6.2.4. LIGHTING SYSTEMS:


6.2.5. LIGHT FITTINGS

6.2.6. LIGHTING FOR DIFFERENT AREAS IN HOTELS


6.2.7. IMPACT OF LIGHTING ON MOOD AND ATMOSPHERE

6.3. Floor Surfaces


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6.3.1. FACTORS FOR DETERMINING FLOOR SURFACES

6.3.2. HARD FLOOR SURFACES


6.3.3. TYPES OF PILING 6.3.4. TYPES OF CARPET CONSTRUCTION 6.3.5. LAYING OF CARPETS 6.3.6. CARE AND MAINTENANCE 6.4. RUGS AND MATTINGS 6.5. FABRICS AND SOFT FURNISHINGS 6.6. COMMONLY AVAILABLE UPHOLSTERY FABRICS
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6.7. CARE AND MAINTENANCE

6.8. Loose Curtains (Covers)/ Skirtings


6.9. Parking design considerations 6.10. Parking Area Types 6.11..HOTEL DESIGN CONSIDERATIONS 6.11.1. INTERIOR DESIGN 6.11.2. Hotel Reception Design 6.11.3. Most Important Interior Design Principles 6.12. Luxury Bathrooms
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7. Stain Removal Management 7.1.Quick and Easy Stain Removal 7.2.Chemical Solvents and Supplies 7.3. Classification of Stains 7.4.What to do if you don't know what the stain is: 7.5. Stains Unique Treatment Methods 7.6.COMMON REMEDIES TO AVOID 7.7. How to Identify and Prevent Some Common Staining Problems GAJANAN SHIRKE : www.gajananshirke.com

8. Flower arrangement

8.1. FLOWER ARRANGEMENT - DESIGN CONSIDERATIONS


8.2.PRINCIPLES OF FLOWER ARRANGEMENT 8.3. BASIC PATTERNS OF FLOWER ARRANGEMENT 8.4.EQUIPMENT FOR FLOWER ARRANGEMENT 8.5. ESSENTIALS IN FLOWER ARRANGEMENT 8.6. FLOWER ARRANGEMENT IN DIFFERENT LOCATIONS

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8.7.USE OF DRY MATERIAL IN FLOWER ARRANGEMENT 8.8. THE SYSTEMATIC LAYOUT PLANNING PATTERN 8.9. Elements of Design 8.10. PRINCIPLES OF DESIGN 8.11. BASIC FLOWER ARRANGEMENTS 8.12. Types of Flower Arrangement

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9. Key Control

9.1. KEYS AND KEY CONTROL


9.2. Master key Control Policy and Procedure.

9.3. Use of Keys.


9.4. KEY CONTROL PROCEDURES

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10. Budget 10.1. Housekeeping Budget 10.2. Capital Expenditure (CAPEX) 11. Housekeeping Department Basics 11.1. REPORTING SYSTEMS 11.2. Guest Room Inspection Checklist 11.3. Turn-down service 11.4. Second Service
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11.5. Baby Seating

11.6. Mini Bar


11.7. Supplies on Request

11.8. LOST AND FOUND


11.9. Briefing & Debriefing

11.10. DESK OPERATION


11.11. Room Attendant Basic Daily Duties

11.12. Laundry Operations


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11.13. Public Area Checklist

11.14. Deep Cleaning


11.15. General Housekeeping Safety Tips

11.16. Helpful Hints


11.17. Pest and their control

11.18. TYPE OF UNIFORM


11.18.1. FABRICS

11.19. ACTIVITIES OF LINEN ROOM


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11.21. LINEN ROOM REQUIREMENTS Equipment and Areas 11.22. Exchange of Linen and Uniforms 11.23. Storage Conditions 11.24. Records maintained in Linen Room: 11.25. ISSUING OF LINEN: 11.26. TYPES OF BED SPREAD 11.27. COMFORTER
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11.28. DUST RUFFLE

1.29. HOTEL LINEN


11.30. TYPES OF MATTRESS

11.31. PILLOW
11.32. TIME STANDARDS Department

11.33. Handling of guest laundry


11.34. HOUSEKEEPING DEPARTMENT TERMINOLOGIES
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11.35. PREVENTIVE MAINTENANCE 11.36. ROTATION SCHEDULES AND REPORT TO ENGINEERING 12. Housekeeping Terminology

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FOR BOOK PURCHASE KINDLY VISIT www.gajananshirke.com Or Write me gajanan@gajananshirke.com / gajananshirke@gmail.com

GAJANAN SHIRKE : www.gajananshirke.com