Company Description

The company competence and experience ensures that they deliver excellent services and products to the customers. They employ only experienced professionals with a wide spectrum of knowledge and skills. A number of their employees are Microsoft Certified Solution Developers (MCSD).

Vision & mission

o Providing quality service to customers.

ISO An international standard organization

ISO 9000 (Q90): is a guideline for selection and use of quality system standards. It provides insight for various situations and conditions as well as definitions and explanations. ISO 9001 (Q91): defines minimum quality system requirements for design/development, production, installation and servicing. It is the most complete standard. It applies to manufacturing and service businesses engaged in all these activities. ISO 9002 (Q92): is essentially a subset of 9001. It applies only to production and installation activities. ISO 9003 (Q93): applies to final inspection and test. ISO 9004 (Q94): is a guideline for quality system elements. It is like a textbook which describes, explains and recommends. Implementation An important implementation issue is speed. Most firms require 18 months or longer achieving certification. Another issue is the current state of quality. Those with severe quality problems may need a maximum effort. The first step is awareness. Management must convince the organization that conformance is important. People within the organization must know the basics. Special purpose teams are an effective implementation tactic. They establish procedures and practices for various parts of the organization or for certain requirements of the standard. An especially important requirement of the standard is ongoing self assessment. The authors consider self assessment and correction as essential for continuing compliance.

Justification
At Logic Software they are proud of their high quality standards. These standards allow providing their customers with reliable and error-free software applications, regardless of complexity. Their top notch developers use the latest software methodologies and technologies. This means that they can concentrate on their clients' business goals and keep them involved in every stage through the entire project. Their meticulous approach has helped us build our excellent track record with no failed or aborted projects. So they can implement quality system requirements for design, development, production, installation and servicing.

Requirements
The standards use proven management principles:
o o o o o o

Policy Definition Clear Responsibility & Authority Appropriate Documentation Corrective Action Capable People & Equipment Adequate Resources

CMMI (Capability Maturity Model Integration) is a set of rules and recommendation which should lead to improvement. LOGIC software organization, The CMMI model is divided into five maturity levels: 1. 2. 3. 4. 5. Initial Managed Defined Quantitatively managed Optimizing

Level 1 initial
At maturity level 1, the company processes are usually ad hoc and chaotic. Success in these logic software development organizations depends on the competence and heroics of the people in the organization and not on the use of proven processes. In spite of this ad hoc, chaotic environment, maturity level 1 organizations often produce products and services that work however, they should frequently exceed the budget and schedule of the projects

Level 2 Repeatable
At maturity level 2, software development successes are repeatable. The LOGIC organization should use some basic project management to track cost and schedule. Process discipline helps ensure that existing practices are retained during stressful times. As a result, projects are executed and managed according to their documented plans

Level 3 Defined
At maturity level 3, the company processes should well characterized and understood, and is described in standards, procedures, tools, and methods. The organizations set of standard processes, which is the basis for level 3, is established and improved over time. These standard processes are used to establish consistency across the organization. Projects establish their defined processes by the organizations set of standard processes according to software development guidelines

Level 4 Managed
At maturity level 4, management, using precise measurements, can effectively control the software development effort. In particular, management can identify ways to adjust and adapt the process to particular projects without measurable losses of quality or deviations from specifications. Sub processes are selected that significantly contribute to overall process performance. These selected sub processes are controlled using statistical and other quantitative techniques

Level 5 optimizing
At maturity level 5, the focus is on continually improving process performance through both incremental and innovative technological improvements. Quantitative process improvement objectives for the organization are established, continually revised to reflect changing business objectives, and used as criteria in managing process improvement. Process improvements to address common causes of process variation and measurably improve the organizations processes are identified, evaluated, and deployed. The organizations ability to rapidly respond to changes and opportunities is enhanced by finding ways to accelerate and sharing learning.

Kaizan
Kaizan approaches productivity improvement. In Japanese, kaizan means small, incremental, and continuous improvement. In English, kaizan means translation continuous or continual improvement. Basically, Kaizen takes processes, systems, products, and services apart then rebuilds them in a better way. Kaizen goes hand-in-hand with that of quality control circles, although it is not limited to quality assurance. It is a process that when done correctly, humanizes the workplace eliminates unnecessarily hard work (both mental and physical) teaches people how to do rapid experiments using the scientific method, and how to see and eliminate waste in business processes.

Using the kazan standards the company should follow these objects: o o o o o Eliminating waste, or activities that add cost but not value. Just-in-time delivery. Production load leveling of amount and types. Standardized work. Paced moving lines and right-sized equipment.

Employee training and communication: Combined with direct involvement by the management, is critical to Kaizens success. For example, a manager spending a week on the software development with employees and encouraging them to develop suggestions will expedite the arrival of benefits as opposed to distant leadership.

Out comes: o o o Reduction in waste in areas such as inventory, waiting times, transportation, worker motion, employee skills, over production, excess quality, and in-processes Improvement in space utilization, product quality, use of capital, communications, production capacity, and employee retention Immediate results. Instead of focusing on large, capital-intensive improvements, Kaizen focuses on creative investments that continually solve large numbers of small problems. The real power of Kaizen is in the on-going process of continually making small improvements that improve overall processes and reduce waste

Six Sigma Six sigma stands for six standards deviation. Six Sigma methodologies provide the techniques and tools to improve the capability and reduce the defects in any process. Six Sigma's aim is to eliminate waste and inefficiency, thereby increasing customer satisfaction by delivering what the customer is expecting o o o o Six Sigma is a highly disciplined process that helps us focus on developing and delivering near perfect products and services. Six Sigma follows a structured methodology, and has defined roles for the participants. Six Sigma is a data driven methodology, and requires accurate data collection for the processes being analyzed. Six Sigma is about putting results on Financial Statements.

Six Sigma is a business driven, multi-dimensional structured approach to: o o o o o o Improving Processes Lowering Defects Reducing process variability Reducing costs Increasing customer satisfaction Increased profits

The Benefits of Six Sigma Six major benefits of Six Sigma that attract companies. Six Sigma: o o o o o o Generates sustained success. Sets a performance goal for everyone. Enhances value to customers. Accelerates the rate of improvement. Promotes learning and cross-pollination. Executes strategic change.

The Six Sigma principle of ASK Attitude, Skills, and Knowledge can help prevent these problems. The five most common solutions to these problems are: Realistic Schedules: Allowing adequate time for planning, design, testing, bug fixing, re-testing, changes, and documentation; personnel should be able to complete the project without burning out. Adequate Testing: Starting testing early on, re-testing after fixes or changes, planning for adequate time for testing and bug-fixing will prevent many issues from becoming visible.

Communication: Requiring walkthroughs and inspections when appropriate and making extensive use of group communication tools such as email, groupware, networked bug-tracking tools and change management tools, and intranet capabilities to ensure that electronic documentation is available and up to date will promote teamwork and cooperation.