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Piling Works for South Side of Paradip Refinery Project Site for Group Area I

Page 1 of 16

CO !RAC!

"#$%R&'()*+'((

PRO,%C! -"A.I!/ P.A

1.0
Revision

25.05.2010
Date

For Information or review


Reason for Issue / Remark Prepared Che ked !pproved

I!0 C%# Project o12 I!0 C%# Project Code12


Contra tor Do . "o.# Compan$ Do . "o.#

1341(C5
Piling6 5W&IOC.6 Paradip

P,*CC*P0RP*PI.%*GA&1*(7&1(*5OA*(+ 0ated '(&('&'(1(

I!0 Ce8*0i91:*P-P*Piling & 1

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

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Re9ision 2 11( 0ate 2 ')1()1'(1(

R%;ISIO <IS!OR/
R%&. D!'% D%(CRIP'I)"

01

25/05/10

Pro*e t +ua,it$ p,an

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

Page : of 13

Re9ision 2 11( 0ate 2 ')1()1'(1(

- "otes#

'his pa.e re ords a,, revisions of the pro*e t +ua,it$ p,an.

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

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Re9ision 2 11( 0ate 2 ')1()1'(1(

I 0%=
Sr1 o1 11 '1 :1 +1 )1 G% %RA. -"A.I!/ O$,%C!I;%S ORGA OGRA# .IS! O5 PR%SO %. 5OR SI!% ORGA I>A!IO AC!I;I!/ 0escription Page o1

(+ to (7 1( to 1( 13 to 13 1? to 1? 17 to 17

0%!AI.S O5 CO S!R"C!IO

41

!I#% PROGRA# 5OR PRO,%C! %=%C"!IO

Refer to D)C."o.1/610CF/Foster 0hee,er /p,annin. 2010101 dated 12.05.10

31 ?1 71

#A!%RIA. PROC"R%#% ! PROGRA# I SP%C!IO A 0 !%S! P.A O5 I S!R"#% !S

'( to '( '1 to '3 '? to '? Refer to


I!0*1341(C5*'(1(*5W*%0S

P.A 5OR CA.I$RA!IO

1(1

P.A ! R%-"IR%#% ! PROGRA#

111

-"A.I!/ R%COR0S

'7 to )'

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

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Re9ision 2 11( 0ate 2 ')1()1'(1(

11(

G% %RA. 1111 11'1 11:1 A$$R%;IA!IO S


I'D Cem I)C3 F0 P4C %PC4 P8P I4(9Pro edures 8R R 4( 0I D( I'P P I( 8!8C 8( 84( %4( I'D Cementation India 3td. 4/s. Indian )i, Corporation 3imited Foster 0hee,er 56 ,imited Pro*e t 4ana.ement Consu,tant %n.ineerin. Pro urement 7 Constru tion 4ana.ement Pro*e t 8ua,it$ P,an Inte.rated 4ana.ement ($stem Pro edures 8ua,it$ Re ord Re ord 4ethod (tatement 0ork Instru tion Data (heet Inspe tion 'est Pro edure / P,an Pro edure Indian (tandard 8ua,it$ !ssuran e 7 8ua,it$ Contro, 8uantit$ (urve$ 8ua,it$ 4ana.ement ($stem %nvironment 4ana.ement ($stem

):(!( %(: %=%C"!IO

) upationa, :ea,th and (afet$ !ssessment (eries %nvironment; (afet$ :ea,th 0%!AI.S
I'D Cementation India 3td. 4/s. Indian )i, Corporation 3imited Foster 0hee,er 56 ,imited !pri, 20th; 2010 De em<er 1=th 2010

Contra tor )wner Consu,tant Date of Commen ement Date of Comp,etion

SCOP%
'he s ope in ,udes 6ored Cast9in9situ and Driven Cast9in9situ Pi,in. 0orks for (outh (ide of Paradip Refiner$ Pro*e t (ite for 5roup !rea > I. 'he a tivities in this ontra t are separate,$ dis ussed in method statement.

11+1

-"A.I!/ S/S!%#

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

Page 4 of 13

Re9ision 2 11( 0ate 2 ')1()1'(1(

I'D Cem operates an Inte.rated 4ana.ement ($stem ertified <$ D"& as per the re+uirements of I()9=001; I()91?001 and )(:!(912001 termed as @ Integrated #anage8ent Syste81@ I'D Cem ensures that a,, emp,o$ees whose a tivities are re,ated to I4( performan e are assi.ned responsi<i,ities and .iven authorit$ to ensure proper imp,ementation throu.h their motivation; a tive invo,vement; and ommitment. 'he Pro*e t sha,, <e eAe uted <$ the I'D Cem under I4( 4anua,; I4( Pro edures; 4ethod (tatements; 0ork Instru tions pertainin. to the s ope of work.

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

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Re9ision 2 11( 0ate 2 ')1()1'(1(

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

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Re9ision 2 11( 0ate 2 ')1()1'(1(

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

Page 7 of 13

Re9ision 2 11( 0ate 2 ')1()1'(1(

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

Page 1( of 13

Re9ision 2 11( 0ate 2 ')1()1'(1(

11)1

P"RPOS% O5 P-P

'he purpose of this P8P is to eAe ute the work in an or.aniBed manner and provide ,ear pro edure for ea h part of the eAe ution with proper re ordin. 7 monitorin. s$stem. 'his P8P has <een prepared in a ordan e with the .uide,ines provided in I4(9 Pro edure P911 Pro*e t %Ae ution. 'he P8P sha,, <e a ,ive do ument ti,, the end of the pro*e t. 'his P8P sha,, <e reviewed; amended and re9issued as mentioned in I4(9Pro edure; P91 CContro, of Do uments.D If re+uired 8!/8C pro edures; 8C P,ans; 4ethod (tatements and 0ork Instru tions sha,, <e prepared and issued as per I4( Pro edure P91; Do ument Contro,.

1141

R%5%R% C% 0OC"#% !S
!pp,i a<,e I( Codes9 Indian odes and standards

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

Page 11 of 13

Re9ision 2 11( 0ate 2 ')1()1'(1(

I(9?56 I(91?2= I(92=11 Part91;se 1 I(92=11 Part91;se 2 I(9E2E

P,ain and Reinfor ed on rete (pe ifi ation for Port,and poBBo,ana ement Driven Cast in situ on rete pi,e 6ored Cast in situ on rete pi,e (pe ifi ation of oarse and fine a..re.ate from natura, sour es for on rete I(9516 4ethod of 'est for stren.th for on rete I(911== 4ethod of samp,in. and ana,$sis of on rete I(91/26 (pe ifi ation for :i.h stren.th Deformed stee, 6ars 7wire for on rete reinfor ement I(92E26 4ethods for samp,in. of a..re.ates for on rete I(9?0E1 4ethod of ph$si a, 'ests of :$drau,i ement I(9?0E2 4ethod of Chemi a, 'ests of :$drau,i ement I(9?=25 (pe ifi ation of on rete <at hin. and miAin. p,ant I(96?61 5,ossar$ of 'erms re,atin. to ement on rete I(92112 (pe ifi ation for ?E .rade ordinar$ Port,and ement I(9=01E 4ethod of makin.; urin. 7 Determinin. ompressive stren.th of a e,erated ured on rete test spe ifi ations I(9=10E (pe ifi ation of on rete admiAtures I(910262 Re ommended .uide,ines for on rete miA desi.n I(91EE11 4ethod of non9Destru tive testin. of on rete I(91?000 8ua,it$ ($stems95uide,ines for se,e tion and use of standards on +ua,it$ s$stems I(91?252 Compressive testin. ma hine used for testin. of on rete and 4ortar9re+uirements (P92E :and<ook on on rete miAes (P9E? :and<ook on on rete reinfor ement and Detai,in. Re,evant Contra t (pe ifi ations9 a. 5enera, (pe ifi ation for pi,,in.CPDRP92E109(p90006D <. 5enera, (pe ifi ation for on rete work CPDRP92E109(p90005D

'1(

-"A.I!/ O$,%C!I;%
2.1 2.2 2.E 'he work sha,, <e performed throu.hout the eAe ution period in a ordan e with the app,i a<,e standards and spe ifi ations as per the ontra t do ument; 8C P,ans; 4ethod (tatements and 0ork Instru tions wherever app,i a<,e. Pro*e t In9 har.es sha,, maintain the I4(9Pro edures; 4ethod (tatements; 0ork Instru tions and P8P. 'he work sha,, <e performed in a ordan e with +ua,it$ re+uirements to the satisfa tion of the )wner 7 P4C and sha,, <e omp,eted within the s hedu,ed ontra t duration.

:1(

SI!% ORGA OGRA#


E.1 'he or.aniBation stru ture indi atin. various fun tiona, and administrative re,ationships to.ether with ,ines of ommuni ation for effe tive mana.ement and eAe ution of the pro*e t is shown in Annexure-A to this P8P.

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

Page 1' of 13

Re9ision 2 11( 0ate 2 ')1()1'(1(

+1(

A..OCA!IO
?.1

O5 R%SPO SI$I.I!I%S

'he responsi<i,ities a,,o ated herein are spe ified to this pro*e t. In ase of onf,i t of responsi<i,ities <etween this P8P and the I4( 4anua,; the former sha,, prevai, in addition to those identified in the I4( 4anua,.

+1111 Project #anager


)vera,, eAe ution and administration of the pro*e t as per the ontra t re+uirements and !pproved drawin.s. %nsure 8ua,it$ 4ana.ement ($stem is effe tive,$ imp,emented in the pro*e t. Continuous,$ assess the a tua, pro.ress of work a.ainst p,anned pro.ram and initiate re over$ pro.ram in a ase of s,ippa.e in pro.ress. %nsure that a,, approved drawin.s are avai,a<,e at the pertinent ,o ations. %nsure firm ontro, over the su< ontra tor to meet the end produ t +ua,it$ re+uirements as per the ontra t re+uirements. Coordinate with invo,ved fun tions for o<tainin. the ne essar$ resour es for the pro*e t and dep,o$ as re+uired. (u<mit Pro*e t reports as per ontra tua, re+uirements. Perform initia, post9award and periodi a, ontra t review a,on. with Pro*e t 8( as and when re+uired throu.hout the eAe ution of the pro*e t. Identif$ the trainin. needs and oordinate with appropriate fun tion for fu,fi,,in. the trainin. re+uirements. !na,$Be deviations; han.e of ontra t s ope; in orporate it and if ne essar$; res hedu,e to meet tar.et dates and maintain re ords for han.es in orporated.

+111' Project In&Charge


Review of drawin.s re eived from the ustomer in o9operation with Pro*e t 4ana.er. Co9ordinate with Pro*e t 4ana.er for mo<i,iBation of manpower; e+uipment and materia, for eAe ution of works. 4onitor the su< ontra tors a tivit$ to ensure +ua,it$ and time,$ omp,etion of the work. 3aise with the su<9ordinate staff and eAe ute the works as per p,anned s hedu,e in onforman e with app,i a<,e standards. 3aise with ustomer representative for da$9to9da$ +ua,it$ re,ated a tivities. Responsi<,e for an$ surve$ a tivit$ to <e arried out.

+111: Project %ngineer


Co9ordinate with %Ae ution %n.ineers; (ite (upervisors for the eAe ution of the work. Re eive instru tions from Pro*e t mana.er / In9 har.e re.ardin. priorit$ of the work 7 imp,ementation of the p,anned pro.ramme at fie,d. 3iasonin. with )wner / onsu,tant for approva, of the routine works.

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

Page 1: of 13

Re9ision 2 11( 0ate 2 ')1()1'(1(

Responsi<,e for ensurin. +ua,it$ 7 safet$ at work site with re+uired pro.ress of the work. %nsure fu,fi,,ment of time to time do umentation re+uirement for the eAe ution part of the work.

+111+ -A*-C %ngineer


Responsi<,e for a,, the ,a< tests and fie,d tests in ,udin. oordination for the third part$ testin. of re+uired materia,s durin. the ourse of eAe ution. 4aintain a,, re,evant test re ords whi h are <ein. used for re ordin. the resu,ts. Fo a, point of Inspe tion; 4onitorin. and 4easurement Devi es used in the pro*e t and responsi<,e for the proper imp,ementation of the I'D CemFs I4( ($stem Pro edures. Responsi<,e for preparation; maintenan e and retention of 3a</Fie,d test re ords. Inform Pro*e t en.ineer re.ardin. an$ non onforman e o<served in the materia, in use durin. the pro*e t eAe ution. (ha,, <e worked as I4( Coordinator for o9 oordinatin. the 84( re,ated issues 7 imp,ementation of 84( durin. the entire period of the pro*e t eAe ution.

+111) Site Super9isor


%nsure that the work in their respe tive area is arried out in a ordan e with the ontra t do ument and pro edures as dire ted <$ the dis ip,ine %n.ineers. Proper and optimum uti,iBation of avai,a<,e resour es. 3iaise with the 8!/8C %n.ineer for effe tive imp,ementation of Pro edures.

+1114 Planning %ngineer


Responsi<,e for preparation of detai, time pro.ram for the smooth eAe ution of the pro*e t. Responsi<,e for eva,uation of resour es re+uired. Responsi<,e for preparation of week,$ pro.ress report. Review the a tua, pro.ress of work a.ainst the s hedu,ed pro.ram. 4onitor the pro.ress in ,udin. su<9 ontra torFs a tivit$. 3aise with Pro*e t In9 har.e for the reasons of de,a$ in omp,etion of the pro*e t in time.

+1113 Co88ercial %ngineer*-S


Responsi<,e for preparation of invoi es in terms of ontra t. Responsi<,e for the ost9va,ue re on i,iation on the <asis of invoi es on month,$/ 8uarter,$ <asis. Responsi<,e for preparin. ,aims towards eAtra/additiona, works undertaken.

+111? Plant %ngineer * %Auip8ent %ngineer

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

Page 1+ of 13

Re9ision 2 11( 0ate 2 ')1()1'(1(

Responsi<,e for maintainin. ,ist of e+uipments avai,a<,e at site. Responsi<,e for maintenan e of vehi ,es / e+uipment periodi a,,$. Responsi<,e for maintainin. a,, re ords as per the I4(9Pro edure P915 P,ant. Co9)rdinate with Pro*e t In9 har.e in smooth runnin. of p,ant and ma hiner$. !ttend the <reak downs immediate,$ to avoid in de,a$ of pro.ress.

+1117 %S< Officer


:e wi,, <e a ounta<,e to the Pro*e t 4ana.er / Pro*e t In har.e for fu,fi,,in. the duties assi.ned to him and ensures imp,ementation of %(: P,an. 4onitor and advise re,evant personne, on omp,ian e with %(: statutor$ o<,i.ations at the site. Provide opies of site / offi e inspe tion report to re,evant mana.ers / en.ineers. 4onitor in ident reportin. pro edure. !ttend and parti ipate in (ite %(: 4ana.ement Review 4eetin.s. ! ess and advise P4 on the per eived %(: trainin. needs of pro*e t personne,. )r.anise and ondu t trainin. for site and

)1(

.IS! O5 P%RSO
5.1

%. 5OR SI!% ORGA I>A!IO .

'he detai,s of personne, for the site or.aniBation are shown in Annexure-B to this P8P.

41(

0%!AI.S O5 CO S!R"C!IO
6.1

AC!I;I!/ .

'he onstru tion a tivit$ in this pro*e t is shown in Annexure C to this P8P a,on. with app,i a<,e 4ethod (tatements and re,evant 8ua,it$ re ords that are to <e maintained durin. the eAe ution of the pro*e t.

31(

!I#% PROGRA# 5OR PRO,%C! %=%C"!IO


/.1 ! detai, a tivit$ wise time pro.ram for smooth eAe ution of this pro*e t is shown in Annexure D to this P8P.

?1(

#A!%RIA. PROC"R%#% !
2.1 2.2 2.E 2.? I'D Cem has deve,oped a pro edure P92 CPur haseD for pro urement of materia,s and P912 C(toresD for preservation; transportation; hand,in.; stora.e of materia,s. 4anufa turerFs 'est ertifi ates for ma*or dire t materia,s e... Cement 7 Reinfor ement (tee, sha,, <e o,,e ted with ever$ ,ot 7 same sha,, <e kept with 8!8C In9 har.e. Re ord of the same sha,, <e maintained in the sto k re.ister. ! detai, materia, re+uirement at various sta.es of pro*e t is shown in 4ateria, Pro urement P,an atta hed as Annexure E to this P8P. If an$ non9 onformit$ o<served durin. pro urement of materia,s; it sha,, <e either re*e ted or disposed as detai,ed in P9 16 CContro, of "C Produ tD and orre tive 7

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

Page 1) of 13

Re9ision 2 11( 0ate 2 ')1()1'(1(

2.5

preventive a tion sha,, <e taken as per P91/ CCorre tive and Preventive ! tionD.'he re ord of the same sha,, <e maintained in R91/16 > Re ord of non9 onfirmin. produ t and orre tive 7 preventive a tion taken atta hed herewith as Annexure - L Re eipt of Customer Comp,aint with respe t to the +ua,it$; pro.ress of the work; ,e.is,ative safet$ 7 environmenta, issues sha,, <e re orded in R92/1/ > Customer Comp,aint Re ord atta hed herewith as Annexure M.

71(1

I SP%C!IO

A 0 !%S! P.A 1

=.1 ! detai,ed Inspe tion and 'est P,an for ontro,,in. the 8ua,it$ of the produ t in ,udin. in omin. 7 in pro ess materia,s at various sta.es of onstru tion and responsi<i,it$ ,ies with shown as Annexure F 10.1 'he 8!/8C %n.ineer sha,, <e the fo a, point for a,, 4onitorin. and 4easurement devi es used in the pro*e t. ! detai, p,an for a,i<ration of instruments used in this pro*e t is shown in Annexure-G to this P8P.

1(1(

P.A ! B #AI !% A C%
11.1 I'D Cem has deve,oped a pro edure P9 15; for maintenan e of p,ant 7 ma hineries and maintenan e of re ords. 11.2 ! detai, re+uirement of p,ant and e+uipment for eAe ution of pro*e t is shown in Annexure H in this P8P.

111(

-"A.I!/ R%COR0S
12.1 !,, 8ua,it$ re ords sha,, <e ompi,ed; stored and retained in su h a manner that the$ are readi,$ retrieva<,e; prevented from dama.e; deterioration and ,oss. 12.2 !,, 8ua,it$ re ords sha,, have uni+ue identifi ation no. as mentioned in the Detai,s of Constru tion ! tivit$ sheet.

1:1(

#%AS"R%#% ! A 0 #O I!ORI G
Report on num<ers of "CR to <e reported at week,$ pro.ress meetin. Performan e of the pro*e t sha,, <e monitored in the month,$ (ite Review 4eetin. at site ,eve, and <$ the Interna, !udits at Division ,eve,. 1E.1 I'D Cem has deve,oped a Pro edure P9 20 CInterna, !uditD; for Interna, !uditin. s$stems 7 maintainin. re ords of the interna, audits. 1E.2 Interna, as we,, as eAterna, Con su<9 ontra torsD 8ua,it$ !udits sha,, <e arried out as per the Interna, !udit pro.ram <$ respe tive :)D9%n.ineerin.. 1E.E :)D %n.ineerin. in onsu,tation with Corporate %nvironmenta, and (afet$ :ead sha,, <e responsi<,e for imp,ementin. the audits in ,udin. fo,,ow9up. 8ua,ified auditors nominated <$ Chief Interna, !uditor wi,, arr$ out the audits. 1E.? Fre+uen $ of Interna, !udit sha,, <e on e in a siA month. D"& se,e ts the pro*e ts for %Aterna, !udit. 1E.5 Customer (atisfa tion sha,, <e taken in Customer (atisfa tion Form atta hed herewith

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

Page 14 of 13

Re9ision 2 11( 0ate 2 ')1()1'(1(

as Annexure I. 1E.6 !udit Pro.ram and !udit reports to <e opied to Foster whee,er

1+ !RAI I G
'rainin. sha,, <e ondu ted for emp,o$ees 7 workers deputed at pro*e t sites to improve the awareness 7 ski,,s of the emp,o$ees 7 workers in their respe tive fie,ds. 1?.1 %nvironment 7 (afet$ 'rainin.s for a,, sha,, <e ondu ted <$ %:( offi er at pro*e t sites. 1?.2 For spe ia,iBed trainin. on te hni a, su<*e ts; environment 7 safet$; trainin. needs sha,, <e identified <$ on erned Corporate/Div. :ead. 1?.E Pro*e t 4ana.er / In9 har.e in onsu,tation with respe tive fun tiona, heads sha,, identif$ the trainin. needs for emp,o$ees 7 su< ontra tors personne,. 1?.? 'rainin. re ord sha,, <e maintained in R91/1= re ord sheet en ,osed herewith as Annexure J.

1) R%SO"RC% #A AG%#% !
15.1 Re+uirement of resour es su h as manpower; materia,s; p,ant 7 e+uipments; et . sha,, <e identified 7 sha,, <e pro ured / dep,o$ed a ordin. to re+uirements of the pro*e t. 15.2 Re ords re,ated to workmen dep,o$ed sha,, <e maintained <$ :R 7 !dministration )ffi er in a ordan e with the app,i a<,e Ru,es 7 Re.u,ation of the (tate 5overnment and sha,, <e maintained in the format pres ri<ed <$ them. 15.E Fa i,ities in terms of a ommodation; drinkin. water; urina,s 7 ,atrines; rest room; et . sha,, <e provided as per the app,i a<,e ontra t spe ifi ations. 15.? 'emporar$ (ite Insta,,ations su h as (ite )ffi e; (tores; 0orkshops; 6at hin. P,ant; and Cement 5odown sha,, <e onstru ted / ere ted as per site re+uirements.

14 AS&$"I.!S
16.1 Re eipt of the drawin.s 7 a,, amendments sha,, <e re orded in the Drawin. Re.ister atta hed herewith as Annexure K 16.2 !s 6ui,t drawin. sha,, <e prepared in a ordan e with app,i a<,e ontra tua, re+uirements and sha,, <e su<mitted after omp,etion 7 handin. over of the stru tures. 16.E 8ua,it$ and method of markine up !s >6ui,t drawin. to <e as shown on F/0 pro edure 1/ Pannin. %n.ineer in onsu,tation with (urve$or sha,, <e responsi<,e for re ord of drawin. re eipt 7 su<mission of as <ui,t drawin.s.

1? % C.OS"R%S
Fo,,owin. en ,osures are atta hed herewith a,on. with this P8P for ease of referen e of the do uments. !nneAure > ! !nneAure > 6 !nneAure > C !nneAure > D (ite )r.ano.ram 3ist of Personne, for (ite )r.aniBation Detai,s of Constru tion ! tivit$ 'ime Pro.ramme for Pro*e t %Ae ution CRefer to 9D)C."o.1/610CF/Foster

Paradip Refinery Project

South Side of Project Site for Group Area&I


PRO,%C! -"A.I!/ P.A

Page 13 of 13

Re9ision 2 11( 0ate 2 ')1()1'(1(

0hee,er /p,annin. 2010101 dated 12.05.10 !nneAure > % 4ateria, Pro urement P,an !nneAure > F Inspe tion and 'est P,an !nneAure > 5 P,an for Ca,i<ration of Instruments !nneAure > : P,ant Re+uirement P,an C Refer. I'D/1/610CF/2010/F0/%D(D !nneAure > I Customer (atisfa tion Form !nneAure > G 'rainin. Re ord !nneAure > H Drawin. Re.ister !nneAure > 3 Re ord of non9 onfirmin. produ t and orre tive 7 preventive a tion taken !nneAure > 4 Customer Comp,aint Re ord

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