Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!

, "00#

W$%C&M$'
Ameri(as Aerospa(e )uality *roup AA)* Registration Management Committee RMC Auditor Training and Workshop +ession Minneapolis, MN July 30 3!, "00#

,alue Added Aerospa(e Auditing

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

-aul .ardiman/ +MMT 0ndustry 1orum

)uali2ied Me(hani(al $ngineer Work $3perien(e in the automoti4e and aerospa(e supply (hain $3perien(ed auditor/ 0+& #00!, )+ #000, and 0+&5T+ !6#7# Assisted organi8ations 9ith implementing A+#!00, 0+&5T+!6#7# (or :oth)

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

0AT1 0+&5T+!6#7# +(heme +tru(ture

IATF Original Members
PSA O"M Fiat Chr sler BMW Group VW AG Renault FORD GM Daimler AG

!ational Supplier Organi#ations

A!FIA

FI"V

AIAG

SMMT

VDA

IATF ' Database

Organi#ation au)it * &erti%i&ate )ata + au)itor * ,itness au)it )ata

Global O$ersight O%%i&es

A!FIA IATF Fran&e IAOB SMMT VDA'(MC

Global O$ersight S&heme Management Responsibilities

Administer the 0AT1 de2ined registration s(heme

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Role o2 &4ersight
Certification Body applications Office Assessment

Witness Audits
IATF database management Provide Interpretations and Guidance on t e application t roug t e issuing of !anctioned Interpretations "!I# and Fre$uently As%ed &uestions "FA&#' (onitor Certification Body Activities "including IATF O)( input#

&ualify certification body auditors

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Auditor *uide to 0+&5T+!6#7# 1irst $dition April "00#

Available for purchase www.smmt.co.uk (15, $23)

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

$ssential auditing (riteria

-ro(ess Approa(h *emonstrates priority is given to $uestioning t e organisation+s identification of processes, t eir se$uence and interactions, and performance against t e ob-ectives . measures defined, /it focus on t e processes / ic directly impact t e customer Customer, regulatory, industry re;uirements *emonstrates t at t ese re$uirements are integrated into a process based audit' )ffectively audit t e organisation+s process for gat ering, communicating and implementing t ese re$uirements'

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

$ssential auditing (riteria

-rioritisation *emonstrates priority is given to $uestioning t e process ob-ectives and performance, and focus on issues t at ave t e greatest impact on t e customer 1o(us on per2orman(e Identifies issues.trails around t e organisation+s process for setting ob-ectives. targets, / at plans are in place to ensure targets are met, and corrective action plans / ere ob-ectives.targets are not being met

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

$ssential auditing (riteria

<no9ledge5Appli(ation o2 A+#!00, A+#!!0 and A+#!"0 re;uirements (and asso(iated (he(klists) *emonstrates %no/ledge and application of t e re$uirements /it in a process based audit Analyse and +ynthesi8e data *emonstrates t e ability to collect and analyse data, and dra/ accurate conclusions based upon t e data' !ynt esi0e isolated but connected data in order to dra/ conclusions'

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Workshop agenda
*etermining t e audit scope and e1clusions Identification of processes and t eir interactions Auditing of processes to verify effectiveness "and efficiency# 2 Focusing on areas of significance 2 Time (anagement Auditing Top (anagement 2 Case study

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

+(ope and e3(lusions

3evie/ case study T e customer is paying for t e tooling, and is also purc asing tooling from Alba Gear Inc to assist t em in t eir assembly process W at /ould be an appropriate scope for A!4566 registration7 W at /ould be permissible e1clusions7

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Con(lusion/ +(ope and e3(lusions

Where any o2 the re;uirements (annot :e applied due to the nature o2 the organi8ation and its produ(ts, this (an :e (onsidered 2or e3(lusion Where e3(lusions are made, (laims o2 (on2ormity to this international standard are not a((epta:le unless these are limited to re;uirements 9ith (lause =, and as su(h e3(lusions do not a22e(t the organisation a:ility, or responsi:ility, to pro4ide produ(t that meets (ustomer and appli(a:le statutory and regulatory re;uirements

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

A+#!00 0>" -ro(ess Approa(h

This 0nternational +tandard promotes the adoption o2 a pro(ess approa(h 9hen de4eloping, implementing and impro4ing the e22e(ti4eness o2 a ;uality management system, to enhan(e (ustomer satis2a(tion :y meeting (ustomer re;uirements>

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Continual 0mpro4ement o2 the )uality Management +ystem

(anagement responsibility

Customers
(easurement, analysis and improvement

Customers

3esource (anagement

+atis2a(tion

Re;uirements

Input

Product reali0ation

Output
Product

,alue adding a(ti4ities 0n2ormation 2lo9

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

A+#!00 7>! *eneral Re;uirements

T e organi0ation s all a' determine t e processes needed for t e $uality management system and t eir application t roug out t e organi0ation "see 5'8#, determine t e se$uence and interaction of t ese processes, determine criteria and met ods needed to ensure t at bot t e operation and control of t ese processes are effective,

b' c'

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

A+#!00 7>! *eneral Re;uirements

T e organi0ation s all d' ensure t e availability of resources and information necessary to support t e operation and monitoring of t ese processes, monitor, measure / ere applicable, and analyse t ese processes, and implement actions necessary to ac ieve planned results and continual improvement of t ese processes'

e' f'

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

?e2ining -ro(esses
A process e1ists as interrelated actions to meet a need 2 It is a 9set of interrelated or interacting activities / ic transforms inputs into outputs: 2 Inputs to a process are generally outputs of ot er processes T e individual or group of individuals t at ave a need are commonly referred to as t e 9customer: of t at process 2 A customer is an 9organi0ation or person t at receives t e ; result of a process;:

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

0N-@T Customer / o as a need

&@T-@T Customer / o as a need met

+tep ! 0nput

+tep "

+tep 3

+tep ANB &utput

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

3emote !upporting Function

SALES Department
Visit prospective customers nderstand re!uirements

GENE"AL 'ANAGE'EN%

PLANNING Departmen t prepare

medium term plan Set up budget organize planning operation plan capacities Set up the production program

Design * Developme nt
"e!uirement Definition * $ommunicat e "is) +Determine * $ommunicate $onfiguration $ontrol V*V Approach

P"#D $%I#N Department

S(IPPING Department
Approve transporters
Negotiate supplier contract 'anage stoc) input

Suppl&

Methods

forecast sales

Inspection

negotiate contract

'anufacture

#rganize deliver& $ontrol deliver& !ualit&

Customer receives product

Customer needs product

manage orders

Producibilit&

#perator maintenance

-lan to audit intera(tion 9ith support pro(esses

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Customer &rientated -ro(esses

C U S T O M E R S

&rgani8ation

C U S T O M E R S

customer oriented process n 1 customer oriented process n 2 customer oriented process n 3 customer oriented process n n

Customer &rientated -ro(ess/ Focus on meeting e1ternal customer needs

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

0denti2i(ation o2 pro(esses
Brainstorm in your groups to identify < processes in a typical aerospace tier one supplier / ere t ere is interaction /it an e1ternal customer *efine inputs.outputs Is t ere a se$uence in / ic t e processes can be ordered7 *iscuss in your groups Feedbac%

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

R0+<'
# Customer I

Customer I #

Customer I # I Customer #

R0+<'

Production planning

*elivery

Product and Process =erification > =alidation

Payment

# Customer I
Contract revie/ Post !ales . Customer Feedbac% (ar%et Analysis . Product and Process *esign

&rgani8ation

I
Warranty . !ervice Customer

R0+<'

# Customer I #

Bid . Tender

I Customer #

R0+<'

Customer

Customer

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Management -ro(esses
C U S T O M E R

management processes customer oriented process n 1 customer oriented process n 2 customer oriented process n 3 customer oriented process n n

C U S T O M E R

S S Management pro(esses/ t ey ensure continuous improvement of all processes by determining ob-ectives, planning improvements to reac ob-ectives, and analy0ing and revie/ing data' T ey interact /it all ot er processes

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July CD CE, FDDG

C U S T O M E R S

customer oriented process n 1 customer oriented process n 2 customer oriented process n 3 customer oriented process n n support processes

U S T O M E R S

+upport pro(esses/ t ey allo/ t e ot er processes to /or% by supplying t e re$uired resources, and contribute to ris% control

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Management and +upport -ro(esses

C U S T O M E R S

management processes customer oriented process n 1 customer oriented process n 2 customer oriented process n 3 customer oriented process n n support processes

C U S T O M E R S

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

M1 :Define and deploy the strategy

C U S T O M E R S
S1 Manage suppliers S2 Manage skills S3 Manage equipment S4 Manage computer systems

C C5 ?Bisten to t e mar%et and ma%e a $uote C8 ? *esign and development product.process C@ ? Production and delivery CA ? *ealing /it customer complaints U S T O M E R S

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

A+#!00 7>! *eneral re;uirements

T e organi0ation s all? e' f' monitor, measure / ere applicable, and analy0e t ese processes, and implement actions necessary to ac ieve planned results and continual improvement of t ese processes'

A+#!00 H>7>! )uality o:Ie(ti4es

Top management s all ensure t at $uality ob-ectives, including t ose needed to meet re$uirements for product are establis ed at relevant functions and levels /it in t e organi0ation' T e $uality ob-ectives s all be measurable and consistent /it t e $uality policy

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

-ro(ess -er2orman(e
$22e(ti4eness J $3tent to 9hi(h planned a(ti4ities are reali8ed and planned results a(hie4ed Customer satis2a(tion $22i(ien(y J Relationship :et9een results a(hie4ed and the resour(es used &rgani8ation satis2a(tion

+our(e/ 0+&#000/ "00H

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Kusiness -lan
0M AC T
& % 0 C L & K J $ C T 0 , $ +

-lanning Competen(e a9areness and training C

C$ $N %@ 0N1

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Top (anagement

-ro(ess 2ailed to meet spe(i2ied o:Ie(ti4es

-ro:lem (auses (on(ern in higher le4el pro(ess

! op floor

-ro(ess per2orman(e measures met

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

-ro(ess -er2orman(e
Wit your previously identified customer orientated processes, define possible measures of process effectiveness and efficiency an organi0ation mig t use'

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

, (y(le approa(h to auditing

+trategy -oli(y &:Ie(ti4es Top management Resour(es Risk analysis -ro(ess o9ners -lanning the a(ti4ities ?e(isions Re4ie9 in2ormation Reporting 0mpro4ement Colle(t and analyse data -ro(ess o9ners

Top management

-arti(ipants

&perations and re(ording

-arti(ipants

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

+tart 9ith a ;uestions a:out per2orman(e, 9hat is e3pe(ted 2rom the pro(ess, 9hat are the o:Ie(ti4es5 measures, 9hat is the a(tual per2orman(eM .o9 is per2orman(e o2 the pro(ess :eing impro4edM .o9 9as the pro(ess planned, 9hat systems are in pla(e to ensure the pro(ess is (ontrolled> ?oes the pro(ess address the A+#!00 and rele4ant (ustomer re;uirementsM

0s the pro(ess :eing (arried out as plannedM Are the ?o systems understood :y all in4ol4ed in the pro(essM

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00# With W.&M
"T3AIEIEG, FEOWB)*G), !FIBB!#

With W.ATM
")&DIP()ET.

IE!TABBATIOE!#

0N-@T Customer W o as a Eeed

&@T-@T

R$)@0R$M$NT+

+AT0+1ACT0&N

Customer W o as a Eeed (et

-R&C$++

.&W M
"IE!T3DCTIOE!,

P3OC)*D3)! ()TGO*!# IECBD*IEG !DPPO3T P3OC)!!)!

+tart With -er2orman(e

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

$3er(ise/ Audit o2 Top Management

3evie/ t e case study *iscuss in your groups / at $uestions /ould you /ant to as% top management in t e surveillance audit Go/ do t e $uestions lin% to A!4566 Go/ /ould you prioriti0e your $uestions Feedbac% to group

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Audit o2 top management

+eek e4iden(e o2 (ustomer 2o(us )uestion ho9 ;uality o:Ie(ti4es ha4e :een esta:lished )uestion ho9 the ;uality o:Ie(ti4es ha4e :een deployed )uestion on ho9 per2orman(e against the ;uality o:Ie(ti4es is re4ie9ed )uestion 9hat a(tion is taken 9hen o:Ie(ti4es are not met

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30 3!, "00#

Con(lusions
&rgani8ationNs should de2ine their pro(esses &rgani8ationNs should de2ine ho9 they measure the e22e(ti4eness and e22i(ien(y o2 their pro(esses Audits should 4eri2y the )M+ (an (onsistently pro4ide produ(ts that meet (ustomer as 9ell as statuary and regulatory re;uirements 1o(us on per2orman(e' Thank you