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CLAI M S POLI CY

CONTINENTAL STEEL & TUBE COMPANY


We are providing this statement of Continental Steel & Tube Companys Claim s P olicy to establish a mutual agreement between our companies in advance of the transaction. We think your complete understanding of our Claim s P olicy now will avoid problems and misunderstandings in the future. Please demonstrate that you have carefully read, completely understand and agree with our Claim s P olicy stated below by signing and returning this form to us via FAX to (954) 332-2296. Your order is currently being held in abeyance and cannot be processed pending our receipt of an executed copy of this form by one of your authorized corporate signatories. 1.) NOTIFICATION: You are required to submit a notification of claim to us within thirty (30) days from the date of the delivery. Notifications after 30 days will NOT be honored. At the time of notification, you will receive a Return Materials Number (RMA.) You must reference the RMA on all correspondence related to your claim. No claims will be discussed or honored without this number. Debits or deduction from your remittances will NOT be honored unless they have been authorized by a member of Continentals Senior Management Team. 2.) TRACEABILITY: Claimant must provide Continental Steel & Tube Companys original tag number before the claim can be processed. 3.) Claimed material must be surrendered to Continental IN ITS ORIGINAL FORM ONLY. The buyer relinquishes his or her right to a claim if the materials original form has been altered IN ANY WAY. Please note, Continental Steel & Tube Company does NOT guarantee any material as suitable for a specific part or application. Continental sells metals ONLY on the basis of chemical composition, surface hardness as measured by Rockwell and ductility as measured by Olsen. 4.) CHARGES: The buyer must solicit and receive approval from Continental to recover any costs beyond the cost of material/s and freight. 5.) SAMPLES: Except for claims involving dimensional discrepancies or weight shortages, the submission of all claims MUST be accompanied by a SAMPLE or a PHOTOGRAPH that clearly shows the reason for rejection. 6.) RUST: Claims submitted for rust will only be accepted within ten (10) days from the date of the shipment. Claims for WET or DAMP material must be submitted to Continental within two (2) days from the date of shipment and must be accompanied by a signed Carriers Receipt that indicates that the material was wet upon arrival. P.O. Pox 030040 Fort Lauderdale, Florida 33303-0040 PHONE: (954) 332-2290 1-(800) 487-8335 FAX (954) 332-2296

E-MAIL: info@ContinentalSteel.com

WEBSITE: www.ContinentalSteel.com

CONTINENTAL STEEL & TUBE COMPANY CLAIMS POLICY PAGE 2 OF 2

7.) WEIGHT DISCREPANCIES: When material is sold on an actual weight basis, Continental will NOT honor claims for discrepancies of less than one (1) percent of Continentals reported weight. Weight discrepancy claims for amounts greater than one (1) percent of Continentals reported weight will be considered on an individual basis. To be considered, these claims must be fully supported by printed, certified scale tickets or an original copy of a light/heavy scale ticket from a certified public scale. 8.) REMOVAL OF MATERIAL: If properly and safely prepared for transport, Continental will remove approved rejected material within two (2) weeks from the date your company obtains an RMA claim number from Continental. Continental reserves the right to refuse removal if the rejected material is improperly and/or unsafely prepared for transport. 9.) DISPUTE RESOLUTION/GOVERNING LAW: Continental and its customers hereby agree that any and all disputes between Continental Steel & Tube Company and its customers shall be adjudicated in the County of Broward in the State of Florida in accordance with federal laws and the laws of the State of Florida. At the conclusion of any/all litigation, Continental and its customers agree that the prevailing party shall be entitled to full recovery of any/all attorneys fees and court costs incurred during the tenure of the legal proceeding. Continental and its customers further agree that any/all legal action undertaken by Continentals customers must be filed within one (1) year from the date of the customers claim. Continental and Continentals customers agree that any/all legal action initiated after one (1) year from the date of the customers claim will be barred nothwithstanding any statuatory limitations to the contrary.

An authorized signatory from your company can demonstrate your companys COMPLETE agreement to comply with the formalities contained within this OFFICIAL Claims Policy by signing below and returning this agreement to us by fax (954-332-2296) or email (accountant@continentalsteel.com.)

_______________________________________________________ (name printed) _________________________________/______________________ (Signature/Title) ________________________________________________________ ________________ (Date)

(Company) Respectfully, Don Ascione, President

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