BUSINESS ETIQUETTE IN OTHER COUNTRIES.

MALAYSIA.
Introduction:
The culture of Malaysia is a very diverse one, known as polite and cooperative people, they also feel that their customers or clients should treat them the same. Thus, It is important for them to feel respected courteous. MEETING AND GREETING Greeting for them depends on the ethic group of the person you are meeting. They tend Most Malays are aware of the western way of greeting, so a handshake is acceptable. -do not shake hands unless your acquaintance are fairly westernized. -never shake hands with a women unless they offer it to do so first. -traditional way of greeting is the salaam which resembles a handshake with both hands but without the grasp -Chinese handshake is light but prolonged. Older Chinese lower their eyes as a sign of respect. -initial greetings should be formal and respectful. It is important to use professional titles (professor It is most important to introduce: -The most significant person to the lowest ranking person. -An older person to a younger person -women to men (professor, doctor, etc.)

BUSINESS CARDS
-Business cards are exchanged after initial introductions -use two hands or the right hand to present the name card -also examine the business card before putting it into your wallet or case. - it is important to show respect when giving name cards -never write on someones name card.

DOS
-smile when and you greet people. - dress neatly when you enter places of worship and do dress respectfully and carefully if you are female -do not bring up ethic relations or politics in Malaysia as both are sensitive subjects. DONTS -do not bring up ethic relations or politics in Malaysia as they are both sensitive subjects. Do not criticize the government. - control your temper and try not to appear agitated when participating in meetings.

AUSTRALIA
INTRODUCTION
Australia has a very friendly and open culture. Majority of the population has a European heritage, commonly English. Each person is encouraged to maintain and share their cultural belief and practices.

GREETING AND MEETING

-it is customary for them to shake hands before and after meeting -maintain a good eye contact during meeting at all times to show respect and that youre listening, but do not stare for a long - it is important to shake the persons hand with the right hands. - it is not polite to talk about personal matters. -most Australians tend to be informal and call each other by first names.

BUSINESS CARDS It is common to exchange business cards among professional workers. -treat giving a business card as a form of respect. -when someone ask you for your card, take it as though you are potentially valuable to them. - ask for cards near the end of a conversation and exchange name cards as a way of closing the conversation. - if you collect someones card and they dont ask for yours, they are not keen on building the relationship or are just simply rude. DOS -be kind and polite during meetings and conversations -be an active listener and ask questions if in doubt during a meeting. -arrive on time for meetings, avoid being 15 minutes late. - be opened minded and share your opinions. DONTS -dont be too quiet and passive during meetings as sharing your opinions is encouraged. - dont dress inappropriately. Wear a conservative suit and tie for males and nonrevealing clothes for females like blouse, dress, skirts and pants. - do not hype about your business or yourself as it is considered rude.

KOREA

Introduction
Korea is one of the most homogeneous countries in the world. Hard work, filial piety and modesty are most important in the Korean culture. Education is highly valued to them as a path of status, money and success.

Greeting and meeting -when meeting a client from Korea for the first time, it is best to be introduced by a third party rather yourself, this is to be more sociable among people and encourages better business opportunities. - Korean women will nod slightly and will not shake hands with western men. -bow when departing. Younger people must wave - When greeting an elder person, keep both legs straight and together. Stiffen yourself and stand up straight and bend from the waist. Bow your head and do not look at the elder. - When bowing say an nyung hah sae yo (greeting in Korean) do not bow to fast or slow.

BUSINESS CARDS
-exchanging Korean business cards is important and is used as a way of learning the other persons name, position and status - Name cards should be given and receive by the right hand or both hands - read and acknowledge the name and title of the person. - Korean business cards have both Korean and English translation on the reverse side so it is best to examine both.

DOs

-do be formal in meetings until the Koreans trust you. Maintain good eye contact, but do not stare for too long. - do be punctual for your meetings. Koreans like to start on time and end on time. - be smartly and conservatively dressed and maintain a good upright body posture at all times.

DONTS
-do not show any form disagreement or discontentment which can result in the loss of face on the other side. - do not address a Korean by his/her given name as it is impolite. It is best to address them as Mr. /Mrs./Miss/Sir/Madam together with the family name - do not use large hand gestures or facial expressions. Laughing or talking loudly is considered rude in Korean culture

CHINA
INTRODUCTION
The Chinese society is a very united one. Unity is important to them. The family is the most valuable to the Chinese. Age and rank are highly respected. The Chinese are industrious, hardworking and peace-loving. They are hospitable. Modest and easy to approach.

MEETING AND GREETING.

-people with are more senior and have high authority should be greeted first. - When doing a handshake, dont be the one who lets go first. - Dress code should be form during meeting to convey respect. - When introduce to a Chinese group, they may applause do applause back.

BUSINESS CARDS

-the exchange of cards should be done with the most senior person first. -use both hands when giving and receiving name cards - Your business cards should be bilingual (English and Chinese) attending a meeting results in the refusal of handshake - Business cards should not be dog eared or crumpled.

DOs
-do be punctual for meetings! The earlier the better -do address them by their full name and position/title -do be prepared for long meetings and lengthy negotiations with many delays.

DONTS
-do not interrupt moments of silence - do not point with your index finger as it is considered rude -the Chinese do not like bring touched by strangers. Do not touch, hug, slap or make any body contact.

THAILAND
INTRODUCTION
Thai people prefer being part of a group rather than being individuals. Teamwork is essential to them. They are very productive and hardworking people. They are warm and humble and they take pride in their cultural heritage.

MEETING AND GREETING

-when being introduced men should say sawatdee-krap while women should say sawatdee-kha. -Thai people often greet each other with a wai therefore it is important for foreigners to reciprocate the wai as it is important to them. (Wai-a person places the palm of his or her hands together, with their fingers extended at chest level close to their body and bows slightly.) -always introduce yourself by your first name. -always introduce your partners name first.

BUSINESS CARDS -business cards are exchanged after initial greeting with the card presenter
-it Is important that clearly states the name and position -business cards should be given after the initial handshake and should be given to the most senior person. It is best if you have the reverse side translated to Thai

DOs
-do be people and friendly and have a good sense of humour - do smile often as it would mean a lot or respect to the Thais - do remember that patience is a virtue for the Thais - do dress conservatively

DONTS

-do not be frank. Be subtle in responding a negative reply. -the first time contact with a Thai company is best done by a formal letter do not use email. - do not speak with a loud voice and never show your temper. Never criticize anyone publicly.

BONUS QUESTION
Comparison among japan, Korea and china
1) -Confucian cultural sphere (or Chinese cultural sphere)-using Chinese characters -Confucianism, Buddhism, patriarchal stem family, tradition of ancestor worsrhip -predominance of men over women. Confucianism played a large role in these 3 countries. 2) filial piety- in Chinese (xiao), Japanese (okyakoko) and Korea (hyo) and are all connected through confucianism. 3) all 3 countries were gradually incorporated into the world economy without their consent