Amos D.

Smith
111 Kellogg Blvd East, #1102
Saint Paul, MN 55101
612-695-6503
smithamos@gmail.com

Professional Profile

Focused and dedicated professional with strong communication, interpersonal and analytical skills. Primary
interests include Computers and the utilization of Software, Hardware and Networking applications.
Professional training and experience includes:
§ Loss Prevention and Security
§ Adobe Photoshop CS / AutoCAD
§ Comprehensive knowledge of Cisco products and network technologies and protocols
§ Microsoft Windows 2K, XP, Vista / Novell / Unix
§ Comprehensive knowledge of network security standard such as CompTIA Security+
§ LANDesk, DOCS Open, Introspect, WorkSite
§ Office 2003 /2007
§ Certified WorkSite 8.X System Engineer
§ SQL Server 2005
§ Windows Server 2003 / Active Directory / SharePoint 2003-2007
§ Some HTML and Java script programming language

Education

WESTERN WISCONSIN TECHNICAL COLLEGE, La Crosse, WI May 2005

§ Associates in Applied Science –Computer Information Systems/Network Specialist

Major Accomplishments

At Faegre I was the lead technical resource for deploying Interwoven FileSite firm-wide to replace the
existing document management system (Hummingbird PCDoc). The project was completed on schedule and
within a one year timeframe for 1,200 users. Deployment consisted of five remote offices, two of them
international. I was responsible for researching and recommending hardware specifications for the server;
helped build and deploy client side software, and developed any customizations as needed. Prior to
deployment, I traveled to all USA locations for testing performance / latency related issues. Deployment to
the international offices involved traveling to the UK and Germany and coordinating with local personnel.

With little supervision I am able to meet deadlines to make projects a huge success. With my knowledge I am
able to save money due to my ability to use internal resources and the knowledge I provide.

Six months after deploying the document management system, I played a critical role in deploying an ethical
wall using RBRO software. This was delivered on time, in two months. The solution directly connects to
Interwoven to take advantage of its security features already in place. This proved to be a very cost effective
solution for the firm. I also maintain this system, handling all upgrades and database changes.

I have attended the 2007 and 2006 GearUp conferences and obtained my WorkSite System Engineer
certification. I am directly involved with many developers at Interwoven and provide feedback and
suggestions on new releases. I am a member of ILTA and subscribe to many tech magazines to keep my
knowledge of emerging technologies fresh. All of our Interwoven servers are SAN booted.
 Amos D. Smith
Employment History (cont’d)

Employment History

Faegre & Benson LLP

Interwoven Application Administrator 2006 –Present
Develop proposals, research concepts, and execute plans for improving the delivery of document
management services to Firm personnel. Examples of duties include:
§ Maintain the Interwoven WorkSite Web service structure including an Ethical Wall
§ Maintain database and library integrity
§ Respond to errors in the DMS indexer and logs
§ Configure, develop and deploy the Interwoven desktop and web modules
§ Improve application reliability and ease of management
§ Design, create, test, and implement document archive and deletion processes
§ Analyze and maintain SQL logs and databases
§ Troubleshoot and resolve complex DMS application issues, while ensuring users are getting prompt
attention to calls

Temporary Computer Support Specialist 2005 –2006

§ Provide technical assistance to computer users
§ Answer questions or resolve computer problems for co-workers in person, via telephone, or from
remote location using LANDesk (both nationally and internationally)
§ Provide assistance concerning the use of computer hardware and software, including printing,
installation, word processing, electronic mail, and operating systems

Best Buy 2004 –2005

Geek Squad Member
§ Hardware upgrades
§ Virus/Spyware removal
§ Reformatting/upgrading software
§ Cleaning digital video equipment
§ Printer cleaning and maintenance repairs
§ Data recovery using software techniques

Cub Foods 2003 –2004

Loss Prevention Coordinator
§ Shoplifter prevention
§ Employee theft prevention programs
§ Daily cash audits
§ Shrink/safety audits
§ Observe departments for shrink
§ Install/maintain A/V surveillance systems

Computer Technologies 2000 –Present

Personal Computer Builder and Maintainer
§ Servers/Websites –Apache
§ RAID installation
§ Reformatting/recovering hard drives
§ Building desktop computers and Servers
§ Installing and configuring Linux routers/firewalls/Traffic Shaping –MPLS
§ Firmware upgrades/flashes
§ WinVNC / Remote IP based cameras

References available upon Request

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